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    Services - CellRox

    Device support or repair

    Mobile phone support

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    2 years ago

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    7 years ago

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    7 years ago

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    7 years ago

    Good shop, good service, has everything in stock. Definitely will come there every time I have a phone issue. And good deal. Cheers !!

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    8 years ago

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    Mobile Klinik Professional Smartphone Repair

    Mobile Klinik Professional Smartphone Repair

    (4 reviews)

    My family member & I just came here in Park Royal Mall because she wanted to get a replacement…read moreiPhone today on December 21st, 2021. The good news is that the 2 employees here were friendly enough but only one of them were the most helpful. The prices were cheaper than the refurbished iPhones that Apple offers. They do give a slight discount despite already being somewhat affordable. And they do seem to be able to try and answer any questions that pops up. These are really the only reasons why I'm giving this above 1 star. Or potentially wanting to give it 2.5 stars (sadly, half a star rating from a individual reviewer on Yelp is not possible yet). The only gripe I have is that we noticed the screen brightness on her used iPhone 11 Pro she had bought JUST mere minutes ago from them were unusually low to the point where it very likely has to be a potential issue. She doesn't have the greatest eye site & the unusually low brightness could be an issue for her. When we brought it up to them about this brightness issue as soon as we noticed it (luckily we were still in the Park Royal mall when we noticed the issue), instead of immediately offer up a possible solution to deal with it or try to figure out what the problem is when we clearly weren't happy about the screen brightness, the first and only thing one of them even bother to do was give us an explanation as to why HE believe the display brightness were so dark (something to do with the displays on iPhones are OLED & LED and it being original displays and such. He was actually wrong in regards to the problem in the end, by the way...). We were ready to call it quits and just try to deal with the issue on our own before his coworker (who were actually the more helpful one the entire time that we were there) finally told us that he'll check it out. It was eventually determined that the OLED & LED display nonsense that the first guy who initially only addressed the issue at first was being rambled on about wasn't the issue at all & that it was a entirely separate issue altogether that caused the brightness to be so dim (which even the guy who DID help us with it admitted he never seen this happen before). The reason why I have a bit of a gripe with the way they handled this entire thing is because the brightness was obviously too dim for it not to be a potential problem, BUT the first guy who started to address the issue that rambled on about the display being "original display" & "OLED" "LED" display of these phones couldn't even care less and didn't even want to bother trying to humour us and try to see if there really was a issue. It wasn't until his coworker who had actually been more helpful the entire time that offered to look into it did we finally figure out what the issue was. This makes me wonder if it is a common practice to not bother looking into things unless if the customer tries to push them into checking? I would HEAVILY recommend that if you want to buy a iPhone without breaking the bank too much, DO NOT come here as a first stop, ust go get it from Apple directly as they are selling refurbished iPhones directly on their website or in their Apple Store app, not to mention they still have 1~2 year old budget friendly iPhones being sold brand new as well (The iPhone 11 & iPhone SE 2nd Generation as of December 2021 when I'm creating this review). If you have any tech issues in regards to Apple products, then its best to cut out the middle man & go directly to Apple. Less potential headache. Simply put, just go directly to Apple first if you can and only come to this store in Park Royal mall in West Vancouver if you wanted to either buy a smartphone case (that you can get anywhere) or if you had no other choice and try to deal with them in terms of tech related issues. Disclaimer: I am not saying this store is likely the worst, far from it, just that I felt they could've dealt with the issue we had more professionally instead of just making us feel like they're blowing us off with our potential legitimate issue (which later DID turn out to be a legitimate issue) AFTER we had paid..... I'm sorry but excuse me? Seriously, they make claims that they're professionals in their own store name. If they're going to do that, then perhaps ACT like it and actually follow through with that claim and actually CHECK if there really is an issue or not..... if you can't back up this kind of claim, why bother opening up a store when you can't even do that?

    My I-phone could not get charged any more, the connection was loose and the charging cable slipped…read moreout. I was ready to buy a new I-phone, but wanted to see if could be repaired. On the recommendation of Best Buy in Park Royal, I went to the Mobile Klinik there. I was surprised when after thoroughly inspecting my phone the repair person used a pointed instrument to pull out an incredible amount of lint from the connector! I was even more surprise when I was told NO CHARGE! You can believe me that whenever I have mobile phone problems or need a new one - I shall be back!!

    CellRox - mobilephonerepair - Updated May 2026

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