Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

A number of weeks ago, we had to purchase a cell phone for a student from Europe. We had no idea…read morewhat would be the best plan for the student's needs, locally and while travelling, or what is the most affordable that would allow short term cancellation? We were very fortunate that Faiz was there (Park Royal, West Vancouver) to help us. Not only was he extremely knowledgeabe, he was patient, helpful and extremely curteous. It was the best sales experience we have had in a long, long time. Thank you, Faiz!

From the owner: Vancouver's best and most affordable and reliable cell phone plans! Switch & port-in your number…read moretoday! $29/mo 20 GB Data plan available! All the newest iPhones, iPads, Samsung devices, Google Pixel devices, Apple and Samsung watches, and more! Internet and cable services also available. Virgin Plus is here to serve you!

Reliable high speed Internet Services at about 30%~40% off compare to Shaw Cable's regular monthly…read morefee.

From the owner: Affordable Home Internet Service for Everyone! Alldaytalk…read moreCable Internet service (Affordable + Quality) Our cable network is directly connected to Netflix and Google which allows our customers get super fast video streaming and internet browsing speed. All of our Internet Service Plans include unlimited data, you don't need to worry about data overage.

Well - Moved out of my place on the 1st - Been trying to call someone to cancel for 10 days - the…read morewait times are crazy - i call and after 2 hours of being on hold my courier cuts the call - they say 15-25 minutes wait - well 9 times i was over an hour - finally at 9:15 pm last week the lady answered - took my info - then put on hold - then it said we are closed call tomorrow. Chatted with someone for 15 minutes yesterday - mentioned in my message that i am having hard time getting to get support on the phone - then i told him i want to cancel because am moving out - he spend 10 minutes taking my info and then tells me to cancel I have to call - why didn't you mention that before you took my info - - then i told him that my problem is waiting on the phone - he apologizes and then asks me if their anything else i could help you with. you need to hire more reps - when am 477 on the wait and you say 25-35 minutes and been for 70 minutes - that's not a service - you say we will call you back if you press 1 well did that twice no call the internet is fast and cable is amazing just the customer service.

Where I live the landlord pays for cable TV which is Shaw or Rogers. Take your pick, they both…read moresuck! I seldom watch tv albeit it's free, I have neighbours who switched to Telus and now pay $200 for cable plus streaming channels. Yeah crazy but if you are informed? Got to say the worst tv shows from when tv was invented, boring crap. That's Shaw or updated Rogers, all dim, sad, who cares. Too much streaming for free out there! Save your money, don't even try because they lock you in to a contract so you'll be sorry! Their channels never improve to anything you want to watch so duhhh.

Solid 3.5 stars, how's this for service, especially if it means giving more business to its…read morecompetitor stores. Was inquiring about buying the Blackberry Passport outright instead of locking myself into a 2-year contract (not to mention their crappy data plans) and the young fella suggested their Oakridge store as their store policy doesn't allow it. Will report on this soon lol. A average sized store considering its area, beside my average meal at Shishinori.

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

I spoke to Hailey employee number 14049320 she was…read moreexcellent, thorough, knowledgeable and patient. I was very happy she got me all set up with my Shaw TV and internet. One of the best customer service experiences I have ever had. Keep up the spectacular work Hailey the world needs more caring employees like you. :) Tracey Sych

Shaw (and now Rogers) is a textbook example of a company that has completely given up on service…read morebecause they know you have no other choice. They have sent three different installers to my daughter's apartment. Every single time, the "technician" shows up, realizes the job might actually require more than ten minutes of effort (claiming it'll take "two hours"), and simply walks away. It is clear that Shaw is sending rank amateurs who are fundamentally incapable of performing a basic installation. It's pathetic. They have the location data; they know the building. To send three separate people who can't do the job is either gross negligence or intentional time-wasting. The only reason anyone uses them is their stranglehold on the "last mile" infrastructure. They own the cables in the building, so you're forced into a contract with a company that has always been a pain to deal with and has only become more bloated and useless since the Rogers merger. Avoid them if you have any other option. If you don't, prepare to have your time wasted repeatedly.

I was attracted to this provider due to their competitive rates. Setting up the account was a bit…read moreawkward due to a number of communications problems with staff and a couple of mix-ups. Once the the connection was established however, I found that the service was excellent. Customer support was very good. I'm very pleased with this internet provider and would recommend it to others.

This place sucks! They send you no bills and then you get disconnected. How hard is it to email the…read moreperson a bill? Also the customer sign in on their website is the pits. Recently I gave them my new credit card number and they disconnected my internet again. Just tons of bogus hassle.

drops out all the time. internet and tv just drop out and you loose your buffer. speed is great…read morebut quality of service SUCKS!

If I could give 0 starts I would . I signed up for a 2 year contract and 4 months after they…read moreincreased my bill. When I was able to reach out to them (waited on hold on the phone and on the chat for over 6 hours ) Angelica from the chat customer service told me that the price they guaranteed does not include the rental fee and they can't change the price back to the original price they promise I will have for 2 years . I will change to Telus even if I have to pay a penalty . BE AWARE of those crooks , they using misleading tactics to get you to sign up

Everything needs to be improved. Wouldn't use Direct TV again if it was the ONLY service! It didn't…read morework more than half the time, customer service people were rude or couldn't speak English. I disconnected my service and sent equipment back, was told I hadn't sent it back and was charged an extra $130!

Worst service does not seem concerned with keeping customers. Ridiculous fees to moveread more

I recently visited Vancouver with family and wanted to avoid the hassle and potential high costs…read morewith international plan with ATT so I decided to look into renting portable WIFI hotspots. Since I am a techie myself I researched many different companies offering this service. I ended up with WIFICube because it was the easiest to deal with in terms of being able to pick up and drop off directly at the Vancouver airport with a kiosk versus dealing with paying for shipping and waiting for the device to arrive at our residence prior to the trip and then mailing it back after the trip. The whole process was pretty painless, except for this. I purchased the Canada PLUS plan for unlimited data for 6 days. When I got the hotspot device from the airport, I noticed that it shows 10GB limit and was on ROGERS network. I figured maybe the limit is a soft limit, and once we have reached the 10GB it might throttle our speed down to a slower speed or something. I read the disclosure about data limits and no where did it indicate a CAP or limit for data usage, but 4 days into my trip we had hit 10GB/10GB and that's where the problem hit. The connection stopped working altogether. The hotspot itself still on and working, our devices still connect to it via WIFI, but the Internet connection from the hotspot to ROGERS stopped completely. I finally drove by a Starbucks so that I can email the WIFICube support about the problem. Never got a reply while we were still in Vancouver. That was a week ago, still not a peep from the company about my question to them why it was NOT UNLIMITED as advertised. Hence this bad review ... if you don't expect to hit the 10GB limit with the Unlimited Plan, it will be fine for you, but otherwise, prepare for the worst. Very disappointed about their false advertising.

Purchased a Canada Plus plan and stopped working this morning…read more Emailed them 1 hour ago and still no reply. Can't really call them because I have no phone service here in Vancouver. I'll change the rating if they reply back and solve the problem. ------- Update: DAVID was able to come all the way to DT and help to reset the device! I really appreciate the help. I would suggest you guys to have some kind of instant message platform for customer service. Customers would get a much faster support. Thanks to David again!