I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.

Awesome. Amazing service from this company it's remarkable, most professional, highly trained and…read moreskilled technician, Jordan. Courteous. Excellent communicator. Got right in and set about his tasks in a most efficient, confidence instilling manner. This man knew his honorable trade and profession. Just like back years ago when it took years of training to become considered skilled and a true craftsmen - who took great pride and honoring in their work. Jordan not only resolved the issue lick-it-y split, he went way above and beyond, performing well needed service adjustments and cleaning on my wonderful propane fired living room heater unit. He provided me voluntarily most valuable advice about my unit. Most helpful and educational. What a totally pleasant, stress free, problem easily solved experience. This gentlemen, a true man of his trade, is an outstanding representative for a company that has wonderfully provided all my home heating needs for over 20 years!! Thank you, CES!! Kindest regards. Bob Hunter S Fallsburg rbhunter2025@gmail.com

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

CES are honest and very good. Mike O is amazing and J is great; he was most helpful and friendly on…read morethe phone. We just opened up an account and are very much looking forward to being customers. Thank you very much for all your help! Judy and Pete

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

Great company!!!! Super considerate folks!…read moreA++++++++++++++++++ Highly recommend! Personalized service!

We switched from Superior because Heller's price for propane was much lower. Heller's was very…read moreprofessional, answered all of our questions and we've had no problems getting deliveries. I highly recommend.

I contacted Heller's gas to request going rate for propane and to ask if allowed to shop around for…read moredifferent suppliers. I told them that due to Covid my income was reduced and I needed to look into other options to lower bills. They were willing to work with me and made me help better with the plan we worked out. I would recommend this company. Briona S.

Beware all. Helier's gas uses Italian Mob mentality. Strong…read morearm their customers into buying propane before it is needed I left for work and had propane in my tank and upon getting home they had come and took my tank and propane because I did not purchase propane fast enough for their liking. And of course they will also lie and say the tank was empty but it was not. And I have (0) money owed on the account and I paid to have the tank installed twice once when delivered and once when I had to move sites

I just brought two propane tanks for my barbecue to fill up at Warners in Gilbert. Waited in an…read moreempty lobby for 3-4 minutes, and when the portly fellow finally came up to me from outside he was on the phone and acted like I was bothering him. He stated cash only. Nothing on the website or advertisement stated cash only. The total for two tanks was $40. I happen to have $39 in my wallet. He told me I would have to come back. I ended up getting one tank filled but regretted it the whole ride home thinking why did I give them any of my money? not just because they wouldn't let me off for one dollar out of 40 but waiting any more than a minute when there's no other customers there and then the guys on the phone the whole time just left a bad taste in my mouth. Live and learn. I'll try Hellers next time. You might want to learn from my mistake and go right to Hellers also.

Trespassed on my property and stole my propane tank full of my propane with out any notice. I'm the…read moremiddle of winter too.

Very responsive. Deliver on time. Service folks are polite and helpful! Highly recommend!read more

I am submitting this complaint to document serious issues with communication, reliability, and…read moreservice from Penny-wise Fuel Inc., located at 219 Shine Hill Rd, Henryville, PA 18332. I placed an order for heating oil with Penny-wise Fuel Inc. that has already been paid for through a government assistance program. Despite payment being issued, delivery was not completed. I was later informed that the driver could not make the delivery because my driveway was allegedly not cleared. This statement is inaccurate. The driveway was fully accessible, and no attempt was made to contact me at the time to address or resolve any concern. Since that missed delivery, my household has now been without heat for four days. During this time, I have repeatedly contacted Penny-wise Fuel Inc., explained the urgency of the situation, and made them aware that there are four young children living in the home. On multiple occasions, I was assured that delivery would occur "the next day." Despite these assurances, no delivery has been made, and there has been no proactive follow-up, no clear explanation, and no meaningful communication. At a minimum, I would expect timely and honest communication--especially when an essential service such as home heating is involved and payment has already been made. Instead, I have experienced broken promises, inaccurate claims, and inaction, which has caused significant stress and hardship for my household. I am requesting that this matter be addressed immediately, either by completing the prepaid delivery without further delay or by providing clear, honest communication regarding why the service cannot be fulfilled. I am submitting this complaint so that appropriate action can be taken and so others are aware of the service issues I have experienced.

Suburban Propane is a criminal enterprise. They price gouge with the best of them. I just got…read morecharged $5.80/gal and the national average is $2.80/gal. Suburban propane is an awful company that survives on price gouging and treating customers like sh&t. Most propane companies are garbage so finding a good one is difficult plus there's no transparency in this field. I WILL NEVER BUY ANOTHER HOME THAT REQUIRES OIL OR GAS.

Zero stars. Called customer service to schedule an appointment as a new customer, lady was very…read morerude and offered me appt weeks out, I accepted. Made arrangements to be home for delivery only to get a call the day of asking when do I want to be scheduled for.