Do yourself a favor and don't get a tank that Heller can monitor. They have not delivered to me in…read moreover a week cuz they can see how much gas that I have. Keep hearing that they're taking care of customers who are almost out of gas. I told them that I have a standby generator that could be damaged or not work if the power goes out. How many customers are calling and lying about how much gas they have left? I watched the Heller truck go by our place twice yesterday. No delivery.

Delivery truck destroyed my driveway, but they claimed they are not liable…read more.. Check out all of their reviews.Their service appears to have just fallen off the last couple years

Of all the companies in the area I called (and I called them all) this company was the most…read moreknowledgeable, professional and trustworthy. They went above and beyond in customer service. Special thanks to Johnny! Highly recommended!

I don't often submit reviews, but I felt compelled to share this one. Evidently Independence…read morePropane and Mark Delahanty didn't get the memo that they aren't supposed to care about customer service and whether or not folks run out of propane for heating their homes in mid January. I called Mark in a panic because I'd been trying for a week to get a propane delivery from Amerigas, with whom we've done business for 3 years. We were on automatic delivery, but Amerigas wouldn't schedule a delivery , even though our tanks were down to 13% capacity (and they told us to notify them if we got below 30%). They act like a bureaucratic dinosaur that can't get out of its own way. You have to deal with a nationwide call center and can never reach the same person twice. It was frustrating and infuriating beyond belief. I finally gave up, sent a certified letter to Amerigas telling them to remove their 3 100-gallon tanks, and scheduled a visit with Mark from Independence. Mark was willing to come out the next day. He and his associate installed 3 tanks, hooked everything up, tested for leaks, lit our pilots and was on his way to the next job in the space of about one hour. Independence has remote monitoring and actually talks to their customers...no more mega call centers to deal with, no Covid-19 excuses, no bureaucracy...just good old customer service and American work ethic. ..just when I thought they were extinct! What a pleasure to deal with Mark Delahanty and Independence Propane.

Terrible customer care. Terrible service. Prepare to be robbed. They charge for everything and even…read morethings that never happened.

Great service and prompt prices are far better than anybody else. And their delivery crew knows…read morethe deal, I have vacation home that I split my time with, so I was talking to one delivery guy about efficiency and he recommended keeping the house a 56 when I'm not there because that was a good point for both efficiency and comfort as far as walking into a cold house, he was right. 56 is no less efficient than where used to keep it and if I forget to turn the temp up remotely I'm not walking into and ice cold house

Very responsive. Deliver on time. Service folks are polite and helpful! Highly recommend!read more

I am submitting this complaint to document serious issues with communication, reliability, and…read moreservice from Penny-wise Fuel Inc., located at 219 Shine Hill Rd, Henryville, PA 18332. I placed an order for heating oil with Penny-wise Fuel Inc. that has already been paid for through a government assistance program. Despite payment being issued, delivery was not completed. I was later informed that the driver could not make the delivery because my driveway was allegedly not cleared. This statement is inaccurate. The driveway was fully accessible, and no attempt was made to contact me at the time to address or resolve any concern. Since that missed delivery, my household has now been without heat for four days. During this time, I have repeatedly contacted Penny-wise Fuel Inc., explained the urgency of the situation, and made them aware that there are four young children living in the home. On multiple occasions, I was assured that delivery would occur "the next day." Despite these assurances, no delivery has been made, and there has been no proactive follow-up, no clear explanation, and no meaningful communication. At a minimum, I would expect timely and honest communication--especially when an essential service such as home heating is involved and payment has already been made. Instead, I have experienced broken promises, inaccurate claims, and inaction, which has caused significant stress and hardship for my household. I am requesting that this matter be addressed immediately, either by completing the prepaid delivery without further delay or by providing clear, honest communication regarding why the service cannot be fulfilled. I am submitting this complaint so that appropriate action can be taken and so others are aware of the service issues I have experienced.

I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.

Shout out to driver Robert Peters for going above and beyond the call of duty. He managed to fill…read moreour tank even though our driveway was covered with a thick layer of ice. Job well done!!

i made a service request to repair my furnace because of no-heat in my home when it was 5 degrees…read moreoutside. I didn't receive a response.

Fantastic service! Ryan T. came out for the annual HVAC tune-up and was incredibly thorough and…read moreprofessional. He took the time to clean, check and adjust refrigerant levels, tighten connections, clear the drain lines and test the safety controls. The system is running perfectly and we have total peace of mind for the upcoming season. Highly recommend Furino Fuels and Ryan T. for anyone needing reliable HVAC maintenance. Competitively priced, as well.

Best plumbers in the area! We have been customers with…read moreFurino Fuels for over 25 years! From heating, propane, plumbing! They have been there in emergencies at 2:00am with our OLD furnace..... the put in a gorgeous NAVION home heater and endless tankless hot water! To their staff that comes out and does the professional clean work, to their customer help and scheduling, they work with you! And they ALWAYS show up! Cheers and thank you Furino! Here is to many more years together! Best Bob and Diane

Prompt delivery - within 48 hrs of order - respected the property and followed instructions.read more

Over the winner went there three times trying to get propane tanks dropped at my house replacing my…read morecurrent propane provider. Never showed up after several visits and calls. Just stopped by again to get propane tanks filled wasn't able to fill them sent me elsewhere. Doesn't seem to want to do business with anyone perhaps it's just me!

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

I had the pleasure of finding Pro Service Chimney & Masonry after two other local companies let me…read moredown without showing up and a couple ridiculous quotes from others that were just absurd for a day of work with minimal materials. Greg, the owner was different on the phone than everyone else. He was so friendly and didn't make my job sound like some very involved, expensive job. He gave me a rough quote from some pics I texted and was at my house to do an accurate quote just a few days later. His quote on the phone was in the range he gave me on our phone conversation, so I was happy. Greg arrived with a helper which was also very friendly, and both respected my property and home. They were on time, gave me the best price out of 4-5 quotes and they did a great job! I got on the roof and inspected up close, and I am so happy with the finished job. He also uses better cement and products than others in our area. Hire Greg and you won't be disappointed!

Pro Service Chimney & Masonry responded within a few short hours to my request for a quote on Yelp,…read morethey set the appointment and came over within 2 days. They did a cleaning and inspection of my wood-burning chimney. The price was lower than their competitors, Greg was professional, knowledgeable and gave me some tips, but didn't try to upsell me on anything. Very nice folks, did the job quickly and affordably. Will definitely call them again when I need any chimney service. Highly recommend!