Bill B Aaron and his…read morecrew did a wonderful job. After they replaced the chimney cap, Aaron removed the dead birds from the water heater flue and vacuumed out the chimney. One of his guys cemented the hole back up after they removed a large brick that was blocking the whole. Aaron advised getting a carbon monoxide detector which we will soon. The chimney cap looks great and we are very grateful.

Aaron and his crew did a fantastic job with our fireplace and chimney. They were all incredibly…read morefriendly and proficient. He had to deliver some bad news to us about the reality of our chimney and its ability to be used for wood burning, and did so without trying to upsell or mislead us. In a word, they were supercalifragilisticexpialidocious!

The owner Mike came to service my grill and I bought gas logs a brand new fireplace and he…read moreinstalled the fireplace in no time serviced grill and it was awesome. My fireplace looked beautiful I had an old wood burning and I switched to gas logs with a remote I love it and grill looked brand new he cleaned it painted it it literally looked brand new he worked efficiently but was not there for long about an hour and half and 20 minutes of that time we were just talking and Mike is great I'll continue to use him for my needs. He also cleans dryer vent furnaces mailboxes flag pools stoves heaters firepit H20 tanks gas lines gas lights / electrical led lights and he also does installation for gas lines heaters And his prices are very fair extremely pleased with the service very happy.

Can't get in touch with I think they are out of business. Phone disconnected. Very disappointedread more

On time, thorough, efficient, pleasant. We've used them for a number of years and are very…read moresatisfied.

These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

Purchased gas logs about 5 years ago. I contacted the South Hills location and spoke with Greg and…read moreexplained my problem he intern researched my situation and he provided prompt and knowledgeable servic. Greg was engaging and very polite and professional. Thanks Greg

I ordered replacement cushions sets; seats and backs for my outdoor furniture from The Fireplace…read moreStore. I put my furniture cushions out from June till September and they sit with very little use and well taken care of. Unfortunately, I am very displeased with the them. When I first received the one cushion the thread that they used was dry rotted and falling apart. I'm not sure how long the cushions were sitting around before they were sent to the store, or if they were truly custom made for me and the person just used older thread . The other issue is that my buttons keep falling off from the plastic. They replaced the buttons and gave back-up but the string to attach the buttons can only be handled so many times before wearing it out. I should not have to do this! My cushions were very expensive and I was fine with that, because umbrella material is great quality and know to last. The material stills looks great and the shape is still intact (seat cushions) as I am meticulous about taking care of my belongings. However, craftsmanship with the stitching and the ongoing issues with the buttons coming apart are awful. Now my beautiful expensive cushions are trashy looking, and do not hold shape on the back cushion since the buttons can no longer be attached to pull the cushions in. I am very disappointed and the store should have offer a better solution from the beginning and allowed me to choose a different style with a different company. Not happy with how the Mt. Lebanon store handled my order and sold me defective cushions. I hoped for a better outcome and better customer from this store.

Regis and his team at Master Remodelers did two extensive projects for us. When I first contacted…read morethem, I was unprepared for their requirement of payment for a project proposal. Their comprehensive in-house design and build approach was unlike that of other contractors, and their cooperative communication was instrumental in developing and meeting our expectations. They made understanding us and our house equal priorities. They educated us about the condition of the house, brought in an engineer, and designed projects around improving and reinforcing the house. They found and corrected issues created by the house's original builder. They work well coordinating their work with other contractors. With one exception, there were no call-backs. A minor installation error discovered years later was cheerfully and promptly fixed as a warranty item, a reflection on their commitment to their clients. When it came time to sell the house, the quality of their work was a strong draw for the buyers. It drew a crowd. They exemplify how a great team can accomplish great results!

I just wanted to update my review to reflect the fact that I have been harassed by this company…read moreconstantly over the past two months for writing this review. They originally reached out to me asking to take it down. When I refused to do so because I believe that my review reflects my family's experience, the messages kept on coming. At first, she said I shouldn't leave a bad review because I have never dealt with a death in my family (not true & not sure how that is relevant). Then she accused me of writing my review to punish the company and for no other reason. My response was: "Let's be VERY clear here. I'm not "punishing your company". I'm leaving a review of our experience on a site that is meant to leave reviews of people's experiences with different companies. If all owners tried to bully patrons into only leaving good reviews on Yelp... well there would no longer be a Yelp. I'm leaving honest feedback on how it felt to deal with your company. I'm sorry that you don't agree with our assessment, but it's truly how it felt. I'm very glad that we parted ways when we did so that we could work with someone that was much more pleasant to deal with." And she responded back with: "And you reaffirmed ours that "you're not our customer." Because our customers have class." I just wanted everyone to know how this company operates behind the scenes...

I knew when I bought my very old home that I would need to find great service providers for the…read morework that needed to be done that was outside of my own abilities. Comfort Living Fireplaces has been the ONLY provider that has actually done everything they said they would do, when they said they would do it and for the amount discussed. Thank you Kathy and Bob. Had two of my four fireplaces converted to gas, Valor units, and really wish we would have done this earlier. Even with the difficulties my home gave the contractors, they came up with solutions to make it work. They cleaned up all the debris when the inside chimneys fought back and by the end of the two days, we had beautiful working fireplaces that were quickly claimed by the cats. Could not be more satisfied. Now to save up for the other two fireplaces.

From the owner: Click on the business name to learn more about this business…read more You Dream It; We Build It, You Deserve It! Wood Burning Fireplaces Wood Stoves Fireplace Inserts Gas Stoves Gas Logs Vented or Un-vented Total Chimney Work Pellet Stoves Wood*Coal*Pellet*Corn - Furn Traditionally Vented Stove (Gas or Wood Burning) Integrated Unit - Ideal for Sun Room Additions

Another long term customer that's been refused service on a fireplace that's over 15 years old. If…read morethey're going to be selective about service then potential customers need to be selective who they buy from and buy elsewhere.

Do not buy or service your fireplace through them. Horrible customer service. They charge $200…read morefor a service call 2 months away. After the guy "fixed" our fireplace, our logs crumbled after a few days, rendering our fireplace completely unusable until we could get new logs (which cost $700) and took over 6 months to arrive. Even after new logs, our fireplace wouldn't work. Because it was more than 90 days after the service tech came out, they want another $200 and 2 more months wait for a tech to look at it. Service rep is rude, and none of their employees communicate. We're over $900 and almost a year into this thing and all we are left with is frustration and and a non-working fireplace. Take your money elsewhere.

Tyler has done a chimney for us by cutting out and reporting from top to the roof line and put a…read morenew cap on a protected the roof and cleaned up at the end of the day to make it look like he wasn't even there he did a great job I would highly recommend you

From the owner: Offering Pittsburgh a Wide Variety of Home Masonry Repair Services including such as Chimney…read moreRepointing or Rebuild, Brick pointing, and anything else that involves Brick, Block, or Stone.

Unable to help me with a simple chimney cap installation. Very disappointing,read more

Installed the perfect fireplace for us at the best price.....Thanks again Michael…read moreYour Company is FANTASTIC!!!!!!

I was very satisfied with Tom and his crew -very knowledgeable and did exactly what we discussed. I…read morehad a fireplace project that they completely wired and installed including a power tv mount /the guys on the crew (John and Lee) were on time and very pleasant to talk to ..highly recommend Custom Audio !!

The owner and his team are really knowledgeable, helpful, and friendly. Recently, I had a new tv…read morewall-mounted and updated my digital remote. The technician did an amazing job: giving advice, setup, and explaining everything.