Would give 0 stars if I could. I Dropped my bike off in the middle of June to get my fairings,…read moremuffler and shifters replaced and 6 months later after checking in maybe a month or two at a time it's nothing but empty promises and endless excuses Yuri still hasn't started on it. He finally calls me in January to say he needs to order parts and will take even longer... Wish I would have done the work myself.

Yuri is an Awesome guy. I had my rear tire damaged on my way to KW. I called Saturday morning and…read moreby noon I had a new tire and was very fairly priced Very friendly, polite and knowledgeable

This outfit has had my scooter 2 months now, and still haven't fixed it. I went to the shop and…read morethey said it was in the other shop they have, then they claimed the other shop was locked by the owner because they didn't pay the rent. Now they won't answer the phone or they are just plain rude when they do. Don't take anything there for repair, you might never get it back.

I am very pleased with the service that was done on my scooter. They diagnosed the problem and…read moregave me a very reasonable price. Three days later, I picked up my scooter and the cost was actually less than what I was quoted! Now that impressed me, they could've charged me the original quote and I wouldn't have known the difference! Best of all, my scooter works better than ever! Thank you Scooters Direct!

Not very friendly. First bike we got was broken and we had to return it and get a new one. Annoying…read moreand a waste of time and should've never happened to begin with. Was more expensive than any other place and the scooters were slower than the 40$ a day ones we got at A&G rentals next to Mintys and it's the furthest store from the place. They charge a big deposit we still haven't received. Definitely would not go again. One upside is it had a cup holder type thing in the front and parking for overnight

I just wanna say Richard and that store need to be shut down…read moreThey are lazy and disrespectful and customer service is shit Bought a scooter from them and now they don't wanna live up to there bargain of fixing it The girl is so lazy u go and ask for a battery and she acted like she did not even wanna do it to busy on her phone The mechanic hardly knows what he is doing and he says he is the best And the ringleader Richard biggest joke in keywest he sells u stuff and don't wanna fix his shit! Enough said don't rent or trade or buy anything from these people it ain't worth ur dollar!!!!!!!

Awful experience. I'm not a person that complains much but I feel the need to warn people before…read moretrusting in this shop. Disappointing, there's no option to give this 0 stars.. I took my scooter here because it would only run with the choke on. I asked the mechanic to check the scooter for a vacuum/air leak because I had already completely disassembled and cleaned the carburetor myself. From the online research I had gathered an air leak would be the next thing to check for. He agreed to take on the job and quoted me $60-$100. Unfortunately, I didnt get this quote in writing. After a few days he texts me and says the scooter is done. When I arrived to pick up the scooter I was very surprised to hear the total service charge was now $248. We talked through what exactly was done to the scooter and he informs me that he didn't do a leak-down test to check for an air leak but rather cleaned and tuned the carburetor and jets (which as I mentioned above I had already done myself). Anyway, he "cut me a deal for -$48" and I reluctantly payed $200 for service charge. As I'm driving the scooter home I realize it's running very rough the hotter it gets so I load it into my brothers truck and haul it home. The next day I curiously open the carburetor to see whats going on and come to realize what this mechanic had actually done. Instead of diagnosing and finding the source of the problem he found a way to make it look like the choke had been turned off but is still in fact running with the choke on. The way he did this was by shortening the choke cable and giving the illusion that the choke is off. I knew this as soon as I opened the carburetor and saw the the cable had been unwound and wrapped shorter. I went back to the shop and asked for a refund and was denied. Sorry about the lengthy post but I wanted to be thorough. Hopefully this will help nudge some of you in a different direction when it comes to choosing a repair shop

Really liked our repair guy David. We are scooter newbies and he was very helpful and kind. Thanks…read morefor making our Vespa repair such a pleasant experience :)