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    Key West Kia

    4.0 (18 reviews)
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    3 months ago

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    7 years ago

    Key West Kia/ Wellington Marathon is great. Chris will personally help your every question!

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    7 years ago

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    8 years ago

    Ivan did a great job - Key West Kia thank you

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    9 years ago

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    10 years ago

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    9 years ago

    Everyone there is very helpful and great and fast service. Best experience ive had with a car dealership. Alex is the best!!!

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    Review Highlights - Key West Kia

    The next morning I drove to the Kia dealership in Key West, walked into the service department and told them my dilemma.

    Mentioned in 3 reviews

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    Key West Chevrolet Gmc

    Key West Chevrolet Gmc

    (1 review)

    I am 68 years old, and have been having cars serviced for a good 50 years. This was absolutely the…read moreworst experience I have ever had when it comes to car repair or service. If it hadn't been so frustrating and irritating, it might have been funny. Trust me, it wasn't funny at all. Dropped the car off on Wednesday morning to have the oil changed and tires rotated and balanced. Was told they were really busy, and I said no sweat, just need to back by Thursday afternoon because I had to drive to Orlando on Friday. Thursday, after lunch, I went to the dealership to check on the progress, since I couldn't get anyone in the service department to answer the phone when I called. Well, they initially couldn't even locate my car, and couldn't determine if any work had been performed. After some more looking, they found the car, but no work had been performed. They asked if I could leave it until Friday, at which point I reminded them that I had to drive to Orlando on business Friday. They said if I could leave it until 9:30 Friday, they would have it ready to go. The next morning, they call me at 9:20 to tell me that I needed a new set of tires, due to 1 tire specifically being severely worn. I about screamed! I just told them to forget it. I went paid $165 for an oil change, which I consider a total rip off, considering I could have bought Mobile 1 synthetic designed specifically for that engine for less than $50. They bid me farewell with a "Good luck. Be careful. You can probably get there and back." I went home, put on my full size spare, which you would have thought they would have offered to do, with cords showing on that tire. Nope. Got to do that myself. If you can take your car anywhere else for service, and I mean anywhere, do it!

    Key West Ford - Lee Holt - General Manager

    Key West Ford

    (2 reviews)

    Worst Customer Service I've Ever Experienced! Dropped my F350 off for oil change and tire…read morerotation. They were kind enough to provide shuttle service into Key West (5 minute travel) since they do not have a waiting room. They stated it would take 3 hours MAX and they would call with an updated time estimate and cost estimate. After 4 hours I texted them. No response. They finally responded and said it was done after 5 hours and they would send an Uber to pick me up. Then no response. I had to get my own Uber. When I showed up the bill was $250 more than any dealer ever charged for the service. I did not make a scene but left unhappy. The manger called me minutes after leaving and asked what he could do to correct the situation. Since I did inquire about new shocks for towing an RV- he stated he would take care of me and call me Monday with a quote. I have never heard from him again. Although they are 40 minutes from where I live in the Keys... I will drive all the way to Miami. Miami was very professional, courteous and most importantly- GREAT communication. Never again Key West Ford. Never again.

    Worst customer service I have ever experienced at a business. Called service and was on hold for 15…read moremin. then decided to leave my # for a call back - 3 hours later no call back. Called new car and got the answering machine again for a call back. Finally called the operator and got an answering service in Miami. I explained my problem and he said to just have the car towed to the Key West location and he would send an email explaining my problem so they would know all about it when it got there. Not 2 minutes later as I was arranging the tow Key West Ford called because they got the email and told me do not tow the car here we no longer work on cars older than 2010. Was told by a friend that a conglomerate now owns almost all the dealerships in Key West and service is the last thing they care about. Go ahead and call - nobody will answer and if they do they just want to sell you a car.

    Key West Kia - car_dealers - Updated May 2026

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