Keys Auto Center Ford first appointment to get a vehicle in with 7,500 miles for warranty repairs…read moreis in 39 days.

Had an amazing experience today! Very refreshing after having had the worst auto center experience…read moreof my life at Kia Key West! Keys auto was super friendly, took care of my truck quickly and very fair price! Caridad Morales and Annie are super friendly and made today again so refreshing given my last experience over at Kia!

I mean if you have a Nissan and you have to use them, then do it. They are expensive. Very…read moreexpensive. Did they do the work? Yes. I would love to find a mom and pop place in KW rather than return to them.

Worst dealership experience I've ever had. Avoid this Miami takeover crap hole dealer…read more First, I couldn't get in for service on my lease that was not shifting into park for over three weeks. Absurd as this is a safety issue. Then I drop it off at 10:00 am, and add an oil change as it was due . They then call to say the oil change is done and "the part is on back order and they don't know when it'll be in" so why did you not let me know you had zero intention of fixing it. And yes you knew exactly what the issue was and what part was required to fix it as we spoke about it and you stated "this is a common issue". When I asked for a rental as my car is not safely drivable. Your service advisor actually stated "do you know how many rentals we would need if we gave everyone a rental, we wouldn't have any cars on the lot". Not my problem, this is why I pay to lease, so I don't have these issues. This dealership is a joke and has no customer service. Any other place on the planet this abomination of a dealer would never last. Avoid keys auto center (old Niles) at all costs.

We went down on the Key West Express on 5/16/25 and returned on 5/18/25 from Fort Myers. Ernie, one…read moreof the crewman, highly recommended Conch electric cars. He said they had the best prices in town and they will treat you well. I am here to say, they do not have the best prices in town and they nickel and dime you. I would encourage you not to rent from Conch Electric unless you like the convenience of having a rental company right outside of the Key West ferry terminal. For a short walk, you can get great deals from other rentals. We could've got a better deal from the resort that we stayed in at parrot Key, but we didn't know that until after the fact. OF NOTE: parking is $6/hr and there is almost NO free parking downtown. When we went downtown to do the hop on hop off ride, the company was nice enough to allow us to park rental in their parking lot.

We had reservations for the rental of an electric cart while on vacation on Key West. The…read morereservation process was very easy and access to their facility is conveniently close to the Key West Express for visitors without cars. Due to unforeseen changes of our stay on the island we had to cancel the rental. We had to send an email and the company was very accommodating to cancel without any penalties. This is great customer service. We will definitely book with them again during our next visit!

I am 68 years old, and have been having cars serviced for a good 50 years. This was absolutely the…read moreworst experience I have ever had when it comes to car repair or service. If it hadn't been so frustrating and irritating, it might have been funny. Trust me, it wasn't funny at all. Dropped the car off on Wednesday morning to have the oil changed and tires rotated and balanced. Was told they were really busy, and I said no sweat, just need to back by Thursday afternoon because I had to drive to Orlando on Friday. Thursday, after lunch, I went to the dealership to check on the progress, since I couldn't get anyone in the service department to answer the phone when I called. Well, they initially couldn't even locate my car, and couldn't determine if any work had been performed. After some more looking, they found the car, but no work had been performed. They asked if I could leave it until Friday, at which point I reminded them that I had to drive to Orlando on business Friday. They said if I could leave it until 9:30 Friday, they would have it ready to go. The next morning, they call me at 9:20 to tell me that I needed a new set of tires, due to 1 tire specifically being severely worn. I about screamed! I just told them to forget it. I went paid $165 for an oil change, which I consider a total rip off, considering I could have bought Mobile 1 synthetic designed specifically for that engine for less than $50. They bid me farewell with a "Good luck. Be careful. You can probably get there and back." I went home, put on my full size spare, which you would have thought they would have offered to do, with cords showing on that tire. Nope. Got to do that myself. If you can take your car anywhere else for service, and I mean anywhere, do it!

There are glitches in trying to schedule service online. You can't really talk to a real person or…read morea real technician. When you get your appointment, they don't tell you the address that's correct that you are expected to take your car to for service. Too many glitches and not enough talking to a real person.

Great customer service. Had first oil change there, didn't buy from them but they still were very…read moreprofessional.

Worst Customer Service I've Ever Experienced! Dropped my F350 off for oil change and tire…read morerotation. They were kind enough to provide shuttle service into Key West (5 minute travel) since they do not have a waiting room. They stated it would take 3 hours MAX and they would call with an updated time estimate and cost estimate. After 4 hours I texted them. No response. They finally responded and said it was done after 5 hours and they would send an Uber to pick me up. Then no response. I had to get my own Uber. When I showed up the bill was $250 more than any dealer ever charged for the service. I did not make a scene but left unhappy. The manger called me minutes after leaving and asked what he could do to correct the situation. Since I did inquire about new shocks for towing an RV- he stated he would take care of me and call me Monday with a quote. I have never heard from him again. Although they are 40 minutes from where I live in the Keys... I will drive all the way to Miami. Miami was very professional, courteous and most importantly- GREAT communication. Never again Key West Ford. Never again.

Worst customer service I have ever experienced at a business. Called service and was on hold for 15…read moremin. then decided to leave my # for a call back - 3 hours later no call back. Called new car and got the answering machine again for a call back. Finally called the operator and got an answering service in Miami. I explained my problem and he said to just have the car towed to the Key West location and he would send an email explaining my problem so they would know all about it when it got there. Not 2 minutes later as I was arranging the tow Key West Ford called because they got the email and told me do not tow the car here we no longer work on cars older than 2010. Was told by a friend that a conglomerate now owns almost all the dealerships in Key West and service is the last thing they care about. Go ahead and call - nobody will answer and if they do they just want to sell you a car.

Amazing service department. Had a breakdown and called for an appointment, talked to Chuck who…read moresaid they were booked to bring it in and they would try to work it in. Chuck was also very helpful with talking me through enough to not have to tow my car. Drove it over and Eric was SUPER helpful and was not only able to get the car fixed but did it super fast with no appointment. I will be using these guys for all my needs. A big thanks to Chuck and Eric.

My husband and I have been trying to contact this business to have our vehicle serviced and to have…read morea recall done for MONTHS and have not received any call back or email from anybody. We've tried their online chat and we called MULTIPLE times only to be told that somebody will contact us, and never got anything. The only time we can go there is on weekends and they're close.