Very thorough and professional, both in the shop and the office (thank you, Stanley). Everything…read moredone to our car (58000 mile check-up) was meticulously and patiently explained.

No stars. The service department is a complete nightmare. 5 hours to do a lube oil and filter,…read moreafter being told 2 hours. I watched customer after customer leave angry and frustrated. Terrible communication, terrible experience. Just do not go there.

Never go to Miami again…read more I am happy with my 2019 Toyota C-HR Limited. My sales consultant Nikolai was very knowledgeable, he helped me making my mind and showed me this beautiful C-HR. Also I have gotten a very good deal on it. I saved my time and the money without going to Miami.

Worst experience ever! as a certified master mechanic for 1 of the top dealerships in the USA. I…read morepurchased a used truck and had a few problems with it. I quickly realized I too was just throwing parts at it to remedy the problem. I decided to tow it to your dealership knowing they have the manuals and diagnostic equipment. the only certified GM mechanic said "$300 an hour for a minimum of 5hrs to diagnose" meanwhile your posted labor rate is $200 per hour.I am not done reporting this stealership

I had driven down to The Keys from Virginia to visit my parents. On the trip down, my check engine…read morelight came on periodically in my 2015 Cadillac SRX. I called Niles, despite poor reviews, because they are the only show in town. The service department was very busy, but they were able to work me in the day before I was scheduled to leave to return to VA. In under 90 minutes, they fixed my car and had me out the door, with all repairs covered by my warranty. I would have given them five stars if they would have been a little more warm and friendly. This will be the last GM product I will own. I have had nothing but problems with every one I have owned. This car was my husband's purchase because I swore GMs off after my oil-guzzling Equinox. My caddy was in the shop the week prior to my Florida trip with a bad power steering pump. This time it was a solenoid replacement. Don't think I will be keeping it long...

Worst dealership experience I've ever had. Avoid this Miami takeover crap hole dealer…read more First, I couldn't get in for service on my lease that was not shifting into park for over three weeks. Absurd as this is a safety issue. Then I drop it off at 10:00 am, and add an oil change as it was due . They then call to say the oil change is done and "the part is on back order and they don't know when it'll be in" so why did you not let me know you had zero intention of fixing it. And yes you knew exactly what the issue was and what part was required to fix it as we spoke about it and you stated "this is a common issue". When I asked for a rental as my car is not safely drivable. Your service advisor actually stated "do you know how many rentals we would need if we gave everyone a rental, we wouldn't have any cars on the lot". Not my problem, this is why I pay to lease, so I don't have these issues. This dealership is a joke and has no customer service. Any other place on the planet this abomination of a dealer would never last. Avoid keys auto center (old Niles) at all costs.

We went down on the Key West Express on 5/16/25 and returned on 5/18/25 from Fort Myers. Ernie, one…read moreof the crewman, highly recommended Conch electric cars. He said they had the best prices in town and they will treat you well. I am here to say, they do not have the best prices in town and they nickel and dime you. I would encourage you not to rent from Conch Electric unless you like the convenience of having a rental company right outside of the Key West ferry terminal. For a short walk, you can get great deals from other rentals. We could've got a better deal from the resort that we stayed in at parrot Key, but we didn't know that until after the fact. OF NOTE: parking is $6/hr and there is almost NO free parking downtown. When we went downtown to do the hop on hop off ride, the company was nice enough to allow us to park rental in their parking lot.

We had reservations for the rental of an electric cart while on vacation on Key West. The…read morereservation process was very easy and access to their facility is conveniently close to the Key West Express for visitors without cars. Due to unforeseen changes of our stay on the island we had to cancel the rental. We had to send an email and the company was very accommodating to cancel without any penalties. This is great customer service. We will definitely book with them again during our next visit!

Amazing customer service great and efficient car buying experience! Love my brand new car! Thank…read moreyou for all your attention to meet my car needs! Will come back for my next car for sure.

There are glitches in trying to schedule service online. You can't really talk to a real person or…read morea real technician. When you get your appointment, they don't tell you the address that's correct that you are expected to take your car to for service. Too many glitches and not enough talking to a real person.

Worst Customer Service I've Ever Experienced! Dropped my F350 off for oil change and tire…read morerotation. They were kind enough to provide shuttle service into Key West (5 minute travel) since they do not have a waiting room. They stated it would take 3 hours MAX and they would call with an updated time estimate and cost estimate. After 4 hours I texted them. No response. They finally responded and said it was done after 5 hours and they would send an Uber to pick me up. Then no response. I had to get my own Uber. When I showed up the bill was $250 more than any dealer ever charged for the service. I did not make a scene but left unhappy. The manger called me minutes after leaving and asked what he could do to correct the situation. Since I did inquire about new shocks for towing an RV- he stated he would take care of me and call me Monday with a quote. I have never heard from him again. Although they are 40 minutes from where I live in the Keys... I will drive all the way to Miami. Miami was very professional, courteous and most importantly- GREAT communication. Never again Key West Ford. Never again.

Worst customer service I have ever experienced at a business. Called service and was on hold for 15…read moremin. then decided to leave my # for a call back - 3 hours later no call back. Called new car and got the answering machine again for a call back. Finally called the operator and got an answering service in Miami. I explained my problem and he said to just have the car towed to the Key West location and he would send an email explaining my problem so they would know all about it when it got there. Not 2 minutes later as I was arranging the tow Key West Ford called because they got the email and told me do not tow the car here we no longer work on cars older than 2010. Was told by a friend that a conglomerate now owns almost all the dealerships in Key West and service is the last thing they care about. Go ahead and call - nobody will answer and if they do they just want to sell you a car.

Amazing service department. Had a breakdown and called for an appointment, talked to Chuck who…read moresaid they were booked to bring it in and they would try to work it in. Chuck was also very helpful with talking me through enough to not have to tow my car. Drove it over and Eric was SUPER helpful and was not only able to get the car fixed but did it super fast with no appointment. I will be using these guys for all my needs. A big thanks to Chuck and Eric.

My husband and I have been trying to contact this business to have our vehicle serviced and to have…read morea recall done for MONTHS and have not received any call back or email from anybody. We've tried their online chat and we called MULTIPLE times only to be told that somebody will contact us, and never got anything. The only time we can go there is on weekends and they're close.