If I can give this place zero stars I would. We ordered food and waited an entire HOUR before someone realized that our order had been sitting behind the counter for over 40 minutes even AFTER asking what the status of our order was. Then, these goofy employees wanted to look at me crazy after they wanted me to leave with my cold ass food. No one wanted to take accountability for there wrong doings because all they were doing was laughing and playing with their ass not giving a single care in the world about people who paid to get food! Needless to say I left with fresh food, however the service is terrible. read more

Get in on the Shake Shack hype. On opening day, the staff thankfully had there "shake" together. Everyone was very excited and friendly. Out of the various burger joints in the West Loop, I think Shake Shack is poised to last for the long run. Located in a brand new building conveniently next to the Morgan L stop. We order the chicken sandwich, a double burger, and cheese fries. Every item was enjoyed. I actually prefer the chicken sandwich over the burger and would consider it a top fried chicken sandwich of Chicago. Especially for the price and quality. The only beef I had was the wait time for the food. We came in a bit later at night around 9pm and it was not crowded at all. The food took a bit longer than expected but again it was opening day. Nonetheless, kudos to the staff. FYI the location is not the best for parking as it is limited with the numerous restaurants in the area, space is quickly becoming a commodity. Although, between the Loop and River North locations, this one may be the best option if you do drive. -Smile when you order read more

Shake Shack West Loop - Chicken Sand, go for it. - Burgers Near Me - Chicago, Illinois

I have always gotten the burger at Shake Shack, because duhhhh shack sauce! And they're always so good, one of my favorite burgers in the city. However, I recently got the chicken sandwich and it was INCREDIBLE!!! So flavorful and crispy and moist. The thin quick pickles were perfect, and the seasoned mayo and bun all worked together so well. Perfect perfect sandwich!! Facility is new and gorgeous, lots of friendly, hard-working staff here - but hopefully they get a little faster once they have a little more practice under their belt. read more

In the burger arena, these guys do a great job in their segment. Far better than a Five Guys and while you couldn't compare this burger to Capital Grille, you'll get a great burger at a good value. However, that's not why I came on tonight to give a review. I'm here to give a shout out to the crew and the excellent service and fantastic attitudes. In particular, a young gentleman named Eric (I'm pretty sure - they say one's memory is the third thing to go - I forget the other two). Anyway, awesome job Eric and Shake Shack. I'll be back. read more

Whenever I travel to the US, I have to check out Shake Shack. This time I was able to check the one in downtown Chicago. I was relatively impressed how fast the line up was going since I usually expect a long wait. The service at this location was good and the food even better. Nothing too special but if you're looking for a quick burger and fries fix, this is a good place to be. read more

Shake Shack West Loop - Burgers Near Me - Chicago, Illinois

Had my first ShakeShack burger... Has a distinct butter flavor toasted on the bun(s). Not bad, but I'd prefer Five Guys over it. And I didn't care for the lemonade - it tasted artificial. Although, they do win in the fries department.. read more

Shake Shack West Loop - Shackburger and fries - Burgers Near Me - Chicago, Illinois

Visited last night, placed an order with my girlfriend. Asked the woman working at the food counter for the code to use the bathroom, to which she rather rudely replied "you'll have to place an order if you want to use the bathroom, the code's on the receipt." I was a little annoyed as my girlfriend has the receipt and was over at a table. Once I got the code and went into the bathroom, it was absolutely filthy, trash on the floor, urine on the floors, etc. The food was mediocre, but the service was very poor and cleanliness was so disgusting I will likely never return. read more

Shake Shack West Loop - Filthy bathrooms and rude service - Burgers Near Me - Chicago, Illinois

Yesterday I got the Red Velvet milkshake and it's literally the best shake I've EVER had in my life. Combine red velvet cake + milkshake = desert heaven! I hope they keep this one around for awhile! Only negative thing is that my burger was slightly cold :/ however the cheese fries were on point as usual! read more

Shake Shack West Loop - Red velvet milkshake (should've taken the photo before I started in on it ) - Burgers Near Me - Chicago, Illinois

WARNING: EXPLICIT CONTENT! TL;DR Explosive diarrhea. I would, first, like to mention that this review is not to maliciously defame an establishment, but to explain how strongly I believe that ShakeShack is the cause of this unfortunate experience. To maintain the credibility of my story, I am using my real account instead of creating a fake profile to post this. I had ordered pickup through the app and ate a single shack burger and coffee shake around 6:30pm. The last time I ate anything was 10:00am that same day. I was in a rush to go to work that evening. About 2 to 2.5 hours later, something in my stomach did not want to be there and it was pushing everything out of the way to gtfo. My bowels bubbled and turned like a witch's cauldron, possessed, and ready to explode. I needed a bathroom immediately. Through out a busy Friday night shift, I had to drop everything to expel whatever was inside me. It hurt inside and out. Sitting there, as it came out forcefully in chunky liquid, the only way I can find relief was to hug my abdomen tightly to try and end this ordeal asap. It wasnt over. My intestines were angry at the fact that the only thing I chose to consume was more demonic than edible. I was in and out of the bathroom 3x before it settled. I left work with my stomach still complaining and sore. As an experienced industry, ServeSafe* Certified, employee, I can come up with a few conclusion as to how this curse had befallen me. 1. Ingredients were not stored properly or had expired. 2. Equipment used had not been cleaned properly. 3. An employee or employee who handled the food did not wash their hands or just did not follow food handling regulations. There could have been other underlying causes but, if you are worried for your health and would like to avoid this same fate, dont risk eating at this location. I would give this place five poop emojis *ServSafe is a required certification for any service foodhandler to possess before they can be employed in the food and service industry. It is an intensive course with exams that must be passed before certification is awarded. read more

I had never been to Shake Shack but walked by and there was no one waiting so I decided to give it a try. The employees are super friendly. But I wasn't amazed by any of the food. For a restaurant named "Shake Shack" I found the shake to be just okay. I would go back but definitely not worth all the hype. read more

Oh boy, how I love Shake Shack. My wife and I had a late night dinner and this was her first time at a Shake Shack. She being a huge fan of Culver's, I would tell her it's like Culver's but better. I had the smoke shack burger. It has bacon,cherry peppers and shack sauce on it. Yep it was good, real good. I love there burgers cause there juicy but not in a greasy way. We shared an order of crinkle cut fries and that was plenty. After dinner we shared a small concrete shake attack. It's filled with chocolate and fudge and chunks of goodness. After all of this my wife is now a firm believer in Shake Shack. read more

Shake Shack West Loop - Smoke Shack burger. - Burgers Near Me - Chicago, Illinois

I wanted to try it but was kind of "meh". The burger was small-ish and the fries were good. Had I known better I would have skipped the cherry peppers on the "Smoke Stack" burger. It really overwhelmed the burger. I had inklings to try the Publican pork sausage(or as we Chicagoans say 'sassage') as I had a Postmates run with one and it smelled amazing, but I thought to myself "why go to a burger place and get a sausage?" Guess I'll have to try to hit up the Publican someday. Overpriced and overhyped. As Randy Jackson would say "It's a no from me, dawg." read more

I.LOVE.SHAKE SHACK. My favorite, favorite chicken sandwich ever. Love you Shake Shack. Also, always clean and very nice customer service. read more

Shake Shack West Loop - Burgers Near Me - Chicago, Illinois

Shake Shack is definitely amongst my favorite places to grab a burger. I know that the burgers may be a bit overpriced and a bit small, but the quality is great! The potato bun is warmed and toasted to perfection. I like the West Loop location the best since it's less busy and the most seating. Also, the el stop is literally right there which is always convenient. I normally get the double stack, but I started getting two single burgers because I believe the taste is better proportioned when there's only one patty. The fries are almost always perfectly fried and although the cheese is different than your typical cheese fries, it's won my heart. It's a tad creamier than your typical cheese. And, if I feel like treating myself, I get a shake which never fails me read more

Where should I start? I walk in and everyone glares at me. I wait and watch as people seem to meander around without purpose. Finally a guy comes from the back and says "yeah"? I order a cheese burger fries and a black and white malt. people(customers) are waiting. One guy drinking beer wants to know where his burger is. I use to own a pizza places, I see things. I literally saw an employee put cold fries in a box. I got my order and went outside. How do you get a cold burger from the counter? fries soggy, I went back in and said this is a shake not a malt and was told" that's how we make them". I am appalled but I could make PC incorrect observations to no avail I just wanted a sandwich. read more

My love for shake shack will never go away. Probably since I don't get it often. I've had it in ny, Vegas.m, and now Chicago. I can never not get the peanut butter shake. The burgers are great quality for a quick bite place and I'm in love with their special sauce. I really hope they come to Indianapolis. Until then I'll jus grab it on my vacations. read more

Great Food, but HORRIFIC To Go Service. Put my $30 to go order in (pricey for 2 x burgers + 1 x fries), and they processed it as a dine-in order - without boxes. When I reminded the line prep person that my order was To Go (printed To Go on the ticket), he laughed about it, and just put the 2 x burgers in a paper bag - uncovered, along with the fries. Am I supposed to just carry this out uncovered so my food can get dirty? I had to ask the cashier for To Go containers, which the cashier just gave to me - without even offering to have it repackaged. This may just be a one-off instance, but for $30 worth of burgers/fries, the service was lacking to say the least... Horrific Service, never coming back to that location. Larry C, Resident/Work in West Loop read more

What else can be said about Shake Shack that hasn't been said. It's been solid and consistent. In addition, its in the hood and the location is just convenient. read more

Very very good!!! I got a sandwich and fries and strawberry shake with malt added!! It was so good!! Only thing was to go order could have been wrapped or different bag could have been used!! We had to ask for it to be wrapped better and fries got cold.. they were good but Im sure much better if warm!! read more

I love Shake Shack! I usually order the single cheeseburger with a fry. Shake shack has always been a little too pricey for me, though. The white and black shake is good too. This location is nice- also has an outdoor patio. read more

Prices are way too high for such little amount of FOOD! A Fly wouldn't get full here!

Yall are bogus. We came to order and got asked to step outside to place an order through the app. Then the same guy who told us to go outside locked the doors and closed the store while we were sitting on the patio ordering. The sign says they close at 11pm, this was at 9pm. Fine if you're going to close early for the holiday, but why send us off like that? Shady af read more

A nice clean restaurant that serves a pretty good burger and beer there is not much to complain about. I got the burger with bacon and the spicy chicken sandwich and both were delicious. Great bacon cheese fries to not all soggy like some places make. Nothing really jumped out at me as a must stop on vacation kind of vibe but if you are in the area and just want a quick bite to eat I recommend it. read more

Growing up in Southern California I was always a in-n-out burger guy, never thought I would eat a better burger. Well with the combo of a shake and burger, I think I found a better spot! read more

Food is always good here. I prefer the Chicken sandwich over the burger. It's extremely tender and juicy and one of the few chicken sandwiches I've had in a fast food joint that needs little to no sauce whatsoever. The cheese fries are always a hit. The service is friendly and the establishment is well kept throughout the day. Well thought out concept fast food spot that sometimes makes you forget how inexpensive it is really worth every penny. I haven't tried the shakes but hear they are really good. Also if you have dogs they also serve treats for dogs (for the animal lovers). read more

Hubby and I were on vacation in the city and decided to try this place out since the name stood out to us! We're from California and we love in-n-out, but this place is hands down better!! About to go on vacation again, will definitely be stopping by here! Also, love that they have a dog menu! read more

I for the longest time was one of those people who had never been to Shake Shack, I heard people hype it up and talk about it often as if it was the best burger in the world. Not to mention I used to pass b their Michigan Ave. location all the time on my way home from work when I was working in the Loop. One Sunday afternoon last spring my family and I had a family day and went to the escape room downtown on Michigan. Afterwards we decided to grab a bite to eat at Shake Shack which I was excited about since I had never been but was eager to try. The lines are very long but they move quickly, I ordered the double bacon cheeseburger with fries and a large raspberry ginger lemonade. The food is very pricey and everything is a la carte. For me & my wife's meals the total came out to almost 50 bucks. For that amount of money I said to myself the food better be good. I wasn't disappointed. The burger was really good, It was a good size and it was filing (Definitely a top 10, maybe even a top 5 burger in my opinion). The fries were your standard crinkle cut fries, no seasoning but they were good, but the raspberry ginger lemonade; was what I enjoyed the most. That has to be the best lemonade I've ever tasted. I wish I had the recipe. So why only 3 stars if I enjoyed the food; while the food was good, it was very pricey and recently I've been hearing numerous complain and talk about the cleanliness of the establishment and the way the food is prepared (several of whom are employees or former employees of the establishment) this is the reason this review has 3 stars and why I'm skeptical to go back to Shake Shack. I'll let the negative feedback die down a little bit before I visit their establishment again to determine if my 3 star rating is justified, or if I need to increase or decrease the rating. Maybe it was just that location. When I decide to go back to Shake Shack maybe I'll visit the location on Ontario if I'm in the Loop or maybe one day during lunch, I'll visit the location on Clark up North which is around the area I work in. All in all I'll give them the benefit of the doubt until I make another visit to accurately determine how they should really be rated. read more

Shake Shack West Loop - Double bacon cheeseburger with American cheese, crinkle cut fries & a large raspberry ginger lemonade. - Burgers Near Me - Chicago, Illinois

Enjoyed my chicken sandwich and chocolate shake. Great atmosphere... Right next to the EL station,Green Line I believe.

Pretty good burger. I've been meaning to try this spot out for years but never got around to it. Finally tried it out and it was worth the wait. Got a double cheeseburger and fries. Patties were juicy and flavorful. The cheese was really creamy in each bite. The bun was nice and soft with a little sweetness. Fries were crinkle cut and crispy. They actually made the ride home without getting soggy. I'll have to go back and try a chicken sandwich next. Great spot. read more

So I'm not one for writing reviews, but I felt compelled to do so today. I ordered from this location and although my order was ready, since it was past 9pm (closing time) they would not give me my order. Look, if you're not going to give people orders after a certain time, then just don't accept them. I came a long way to get this food and to see my order on the counter and for you to refuse to serve me is extremely disappointing. read more

Perfect burger and fry place. Dare I say fries better than *gasp*...Chik-fil-a. Real big pickles on the burgers too. Two big thumbs up in my book. read more

Okay, I've tried the famed burgers from both the west coast (in and out burger) and the east coast (shake shack) and the winner is shake shake! Actual taste of the burger is so good! From the soft buttery bun, grilled full flavored hamburger, and just the right touch of accompaniments this burger wins against any other! 1st bite is delicious! They also have a few other items on the menu like fries and chicken tenders/nuggets if you're not in a burger mood. I also absolutely rave about they're shakes!! I recently tried their pumpkin shake - delicious! This west loop SS is in a great location under the El and in the heart of the west loop with just steps from Fulton market street! Service here is on point, food comes out fast and with the correct order. This space is clean too and they serve craft beers. If you're thinking of what to get I would go with classic cheeseburgers cheese fries, and a shake!! Truly an elevated burger dining experience. Thanks Shake Shack! read more

Today was my first time eating here and it was highly unsatisfying. The burgers were insanely small and I got ROBBED in the front! This visit was not worth it. read more

I came here the other night for a late night bite. Staff was nice, place was clean I just can't get on the Shake Shack bandwagon. The fries are very obviously frozen and the burger is just meh. The mushroom burger is probably the best thing on the menu. I can't speak to the shakes but the food is just average. read more

I think the food quality and value are pretty good here. Good burgers, fries, and shakes. My knock based on my first visit to this location is their service leaves a lot to be desired. Your menu is not that big. I asked about an ingredient on the menu and not sure how two employees can't tell me what the ingredient is. Additionally, I ordered a chicken dog and got a Shack Cago Dog. I didn't mix up what I was ordering given I was reading off a menu. Didn't have a chance to get the order corrected given the line, wait, and rest of my party had their food. read more

Dry burger. The staff smiled, but did little to fix my order they got wrong. For the price, this place just is not worth it. Many great food options nearby for about the dame price. read more

I will say that the burgers are delicious however Shake Shack has the SS Big Bun syndrome. I was semi-hungry and had a double Shake Shack burger and was not quite full. Mind you I am not that big at about 5'7" and 160 lbs. The two patties were small and hidden by the protective bun and toppings. After the meat was finished, I still had a decent amount of bun left. That sandwich and a drink will cost you about $12 which I find pricey for not getting me full. I understand that the meat is steroid/hormone free but at the end of the day, I need to fill my belly. read more

The best staff ever. Especially my cashier. Went in around 9:30pm with my elderly mom and the cashier made sure my mom sat down and was taken care of. read more

Kind of like a superior version of McDonald's, every thing tastes fresher and better, along with the customer service. They're always so pleasant even when it gets super crowded ( which is often ) I love their chicken sandwiches as well as their shakes and cheese fries!! Everything on the menu tastes good even the hot dogs ( which was weird for me to be in the menu but overall was tasteful ) I've had their burgers before and a couple other things on the menu but my go to meal is a chicken sandwich with cheese fries and I'll be set. The chicken tastes so fresh and tasty. I think I like it better than chick-fil-a which is surprising because I go to chick-fil-a a lot but mainly for their tenders. Although it is tasty it is quite expensive or more expensive than one would think so beware. I'm not sure if it's worth that much but I always end up enjoying it so I'm not stressing. I also love how the team members usually bring YOU the food. Instead of standing near a pick up section and waiting for your number to be called. Anyways please try it!! I've heard many people who've had in-and-out before preferred this place. read more

Shake Shack West Loop - Burgers Near Me - Chicago, Illinois

I came in late; like 30 minutes before they close and the service and food was still fantastic. I got the cheeseburger with a lemonade. They make these burgers really crispy on the outside but tender in the inside. Simple and delicious when sandwiched in between the soft buttery buns. This location is super convenient next to the green line and having it open till late night makes it my favorite night pickup. read more