The best staff ever. Especially my cashier. Went in around 9:30pm with my elderly mom and the cashier made sure my mom sat down and was taken care of. read more

Kind of like a superior version of McDonald's, every thing tastes fresher and better, along with the customer service. They're always so pleasant even when it gets super crowded ( which is often ) I love their chicken sandwiches as well as their shakes and cheese fries!! Everything on the menu tastes good even the hot dogs ( which was weird for me to be in the menu but overall was tasteful ) I've had their burgers before and a couple other things on the menu but my go to meal is a chicken sandwich with cheese fries and I'll be set. The chicken tastes so fresh and tasty. I think I like it better than chick-fil-a which is surprising because I go to chick-fil-a a lot but mainly for their tenders. Although it is tasty it is quite expensive or more expensive than one would think so beware. I'm not sure if it's worth that much but I always end up enjoying it so I'm not stressing. I also love how the team members usually bring YOU the food. Instead of standing near a pick up section and waiting for your number to be called. Anyways please try it!! I've heard many people who've had in-and-out before preferred this place. read more

Shake Shack West Loop - Burgers Near Me - Chicago, Illinois

I came in late; like 30 minutes before they close and the service and food was still fantastic. I got the cheeseburger with a lemonade. They make these burgers really crispy on the outside but tender in the inside. Simple and delicious when sandwiched in between the soft buttery buns. This location is super convenient next to the green line and having it open till late night makes it my favorite night pickup. read more

Why did I just spend 15 plus on a burger, fries and shake?... I don't mind spending a premium if I'm getting a premium in return, but the whole time I was eating my burger and looking at it, I realized that it looked exactly like a steak and shake burger... A good presentation on the outside, but about an 8th of an inch thick piece of beef on the inside... Seemed like it got scraped off the girdle from the leftovers of the other burgers cooking, Looked more like a meat crepe. It was good overall, but I want my premium burger to look like and feel like and weigh like a premium burger. I'll stick to Portillos and Burger belly and Kumas. read more

This place has a great chicken sandwich, very flavorful! The sandwich looks small but it was very filling (and I can eat!).The fries were so good, Golden and crispy on the outside and soft on the inside! Add cheese sauce and you are all set! I would order from here again! Sorry I have no pics, I took a bite and couldn't stop! read more

Good staff, but the food was atrocious. The burger I got could hardly be called human food, due to the small size and below-quality ingredients. The bun was unable to hold its shape after being pulled with a mediocre burger and sub-quality bacon. #soggybuns read more

$6.29 (including tax) for a single cheeseburger. It's OK- not great. Good quality meat and the rest is so so. Cost and taste should go hand in hand and considering this I've ranked this joint 3 stars at a maximum. I'm in a mission to find the best bang for the buck in Chicago damnit and this is not it. read more

I can not explain the joy I feel when I go to Shake Shack. This is one of the best places to get an on the go burger or stop in for a quick bite either during your lunch break or with a friend for a lunch date. Their menu is very easy to read and also very kid friendly. I usually get a shack burger or smoke shack. If I feel like mixing it up a bit, I get the Chickn Shack which is amazing. It's always so crunchy and my food is always hot and crispy. The wait time isn't too bad either, if its not super busy I say expect to get your food in about 10-12 minutes. Super good quality burger at an affordable price. read more

I live in NYC and was in Chicago for a show at CSO, stopped in for a quick bite, servers were not very friendly or helpful. A young man Anton A(?) was friendly kind and courteous. He removed trash, and asked if we needed anything. A far cry from the servers. read more

The update is that I received a message, as publicly posted by Shake Shack talking about food quality, etc. Okay, that's cool. Then I checked out a couple more reviews of this Shake Shack, and saw the exact same, word for word message sent to others...check it our for yourself. Pretty lame I think. Yelp is about individual people sharing their good and bad opinions about the places they visit, and giving their individual and unique feedback. I would hope that the people paid by Shake Shack would be trained to at least value this feedback and, if they choose to respond, to do so addressing feedback unique to the Yelper. read more

What a waste of money. Shroom burger was just awful two slices of mushroom with a bunch of cheese. With no taste at all also burgers are super small. Can eat them with three bites. Not worth it. Ice cream is aaiiiight tho. read more

Worth everything I've been told. Went in and the very helpful staff got me set up with the smokeshack, fries and a vanilla shake! The cherry peppers and the sauce were delicious and the bacon was thick and crisp! The potato bun held together perfectly and it was to die for! This particular location is super clean and friendly and right off the Morgan green/pink line! read more

Food arrived cold I think the delivery guy walked to my job to deliver since it's not that far but it made my food cold. I warmed it a bit and it was very good. read more

Oily, greasy. We went in at night and order a couple of chicken burgers, and they tasted bitter like they were fried in old oil. Don't understand the reviews here. Food is gross. Cheese fries had an aftertaste. Definitely not returning. read more

Came with my gf who loves burgers and shakes. She almost puked from the food. Said it tasted like dishwater. Blech.

The portabello mushroom burger is not what i expected! It was soooo good. Crispy panko bReading, then fried...when you take a bite you get a juicy but crunchy texture...but very tasty. They have great fries as well... read more

It's KILLER and I own a killer burger place in tahoe. California Burger. Shake shack smokehouse burger is amazing. The fries are good the peanut butter shake was awesome. Service was excellent. Man - impressive. read more

I just had the greasiest burger for dinner.. The buns are so oily... The patty is not as tasty as before...

Came here after shopping through Michigan Ave. I normally go to the Shake Shack in front of Nordstrom and I love it. I was not very happy with the Shake Shack burger because the meat and fries were overcooked. The meat was black. Needless to say, not all Shake Shack burgers taste the same. read more

Ok I gotta say I might just be burnt out at this point. All the hoopla over "awesome burgers" or the "best burgers" is just lost on me at this point. I mean seriously, there are really some great burgers out there but in the end for crying out loud people IT'S A DAMN BURGER!!! So going in with another adult and child and paying $60.00 for two burgers two beers two fries and three shakes seems absurd. To top it off, they really weren't all that great! The shakes were pretty good and the fries about on par with Wendy's but $60....nah I don't think so. read more

Always delicious. This is a new location and they seem to work pretty efficiently. The burger is definitely more satisfying than the chicken sandwich. read more

Yesterday order food and food for my family everyone been sick throwing up since we ate those burger it was our very first time and the food didn't sit right... that will be my first and last time eating from here read more

To the manager of the Morgan St. Shake Shack: please train your team to apologize to a customer when they give a customer an incomplete order. This review is specifically about the employees and service at the Morgan St. Shake Shack in Chicago, IL. Generally, I love Shack Shake. I appreciate their higher quality antibiotic free ingredients and their restaurants have the nicest design of any similarly priced burger joints. I understand this is not a high-end restaurant and the employees do not even have a tip jar, but I have been to the Morgan St. location 3 times in the last two weeks and my order has been incomplete 3/3. I have never received an apology for my order being incomplete; instead I have either just been given my missing items without a comment or I have been reprimanded for not checking my order. Yes, I certainly need to check my order, but I think it would be polite for the employees to also apologize when an order is given to a customer that is incomplete. It is annoying to get home or half-way home and realize that you need to return to get the rest of your incomplete order. It is even more insulting to be reprimanded by the staff that I did not notice my order was incomplete. I have always politely explained which part of my order is missing and I have never asked for any type of compensation for my trouble, but it would be nice if the employees took some responsibility for not providing a complete order. read more

Honestly everything tasted great. But for 20 bucks at a counter service place where you clean your own table, you should be full... The portion sizes and prices are absurd. Might come back for the salted caramel shake, but for 6 bucks, I would be surprised if their burger is anything more than 1/4 pound. read more

wow. took 25 minutes for fries burger and chicken bites on nearly empty store w 10 employees lounging around well past prime lunch hours... why do shake shacks in the city suck so hard??? read more

I don't leave reviews usually but, last night I experienced great customer service here. Usually when I come in here I get my food and leave or sit in. & the employees don't talk or smile. But, last night a gentlemen (name on the receipt Sergio) talked to me for 3 mins about music. He didn't make me feel rushed even though I didn't know what I wanted, smiled, super friendly and turns out it was only his second week! Kudos to Sergio! If I'm going to second 20 on 3 items nice to have positive customer service Food was excellent as always! read more

Awesome burgers! May be too small of a meal for such an exaggerated price. However great quality food in my opinion. Clean place and very friendly staff. Will be grabbing lunch here more often! read more

First time here and very unimpressed. My fries are soo greasy and over cooked. I ordered there spicy chicken and it's just too oily as well. I know I'm not eating healthy food here but I've had less oily fast food at a cheaper establishment read more

Shake Shack West Loop - Over cooked oily fries for 3 bucks! - Burgers Near Me - Chicago, Illinois

This was my first time ever visiting a shake shack and I definitely was not impressed. The food was ok, the staff was nice but the service was not great. Nothing against the employees they were nice and considerate but I waited in line too long and it seemed to take quite awhile to make our order. I ordered the smoke shack with fries. The burger was a 5 out of 10 and the fries were not tasty at all. I think Five guys is a much better burger joint in relation to a similar type restaurant. Maybe it will be better luck next time if I do decide to try, definitely not anytime soon. read more

Never fails to satisfy burger cravings. Taste and quality is consistent even across locations. Luv their milkshakes, too!

I'm an avid Shake Shack fan. So excited to have this location closer to where I live and away from the congested downtown tourist area. We had a friend in town who was a SS virgin. He loved the Shack burger so much, he had to place an order for a second one. (Tragic his hometown doesn't have a SS!) I went Saturday evening and there was no line, little wait. However, parking was a bit of a pain, but after a few determined circles around the neighboring blocks, I found a spot. It would be nice if they got their location on the Shake Shack app pronto! read more

Fries and food not good. 2nd time fries haven't been good and they gave me the wrong order so when I got home I didn't have anything to eat. Still mad about that read more

The staff was very nice! Great location and food was alright but for $15 dollars I didn't find it worth it. The burgers were on the smaller side plus fries and a drink are separate costs; no combos. I don't mind paying for food but here you're paying for the location. read more

This is as over rated as a place can get. The New York hype has created a buzz for an overpriced, pretty bad burger and fries. It does not even deserve to be mentioned with five Guys or Inn-n-out. Even McDonald's is superior to this bad offering. Watch them die as soon as the dad factor fades. Yeech! read more

Quite disappointed. Nice environment, and it's obvious the staff has been well trained. I had the basic cheeseburger and quite frankly it was not good. The presentation which seems quite deliberate makes it appear to be this great, well proportioned burger. The bottom line is that the burger is just not good. Small, mooshy, and the Shack sauce is a poor spattering of a mayo like substance. Fries are good. Avoided the pump and dump cheese sauce. This is yet another highly marketed fast food chain. For ten bucks, my cheeseburger and fries were well below value. read more

Employees that handle food are very rude and don't pay attention to details of orders that are for here or to go. The fries were very dry which indicates they were old. read more

Had a huge walk-in order. Staff was super accommodating and quick to put everything together for us. And everything was delicious as usual. Because, shake shack. read more

I ordered $88 worth of food to be delivered through Postmates. I did not receive my entire order and had to go pick up the rest of my order. I did not even receive an apology for my inconvenience. Burgers weren't labeled. Needless to say I won't be ordering from here again. Couldn't even get my order right. All you have to do is read. read more

First time to this Shake Shack, staff is really friendly and attentive. I ordered a Shack Burger, cheese fries, and special lemonade, like I usually do at the downtown location. The burger was great, lacked salt and pepper. Otherwise everything else was awesome! read more

Great burger and fries if you're looking for fast food, though In N Out is the best fast food burger in my opinion.