My family enjoys Shake Shack, we wind up here at least once a month. What's good: *Fries. One of the few vegan items they have. The whole family requires an order of these *My son loves the grilled cheese. *Milkshakes. The kids are in to these and there are a lot of flavor options. *Drinks. My wife consistently orders a Shake Shack Strawberry Lemonade with Mini Passionfruit Popping Boba. *Service. Staff here is excellent. They are very attentive, keep you up to date on your order status, quickly fix any errors and sometimes, when they aren't slammed, will chat with you while you wait. Why only three stars? *Lack of vegan options. They have a veggie shack burger that can be veganized with no bun, sauces, cheese or crispy onions. They even offer a lettuce wrap version if you are in to that sort of thing. With all the incredible vegan options out there (chicken, hot dogs, burgers, buns, shakes) why can't we get some? Overall, for my family's sake, we will continue to visit. If it were just up to me, I'd get my fix at a more vegan friendly place. read more

Stopped by Shake Shack for lunch on a Sunday afternoon and decided to eat in. The location is great and has a chill feel , quick service . I tried the Chicken Shack with fries and the Pomegranate Basil drink. The chicken sandwich was a little greasy but still tasty. The fries came out hot and crispy-definitely a highlight. The Pomegranate Basil drink was really good and refreshing, a nice balance to the meal. Overall, a solid lunch spot with good food and a convenient location. There's free parking attached to the location . read more

Shake Shack Towson - Chicken Shack & Fries . - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

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Store is clean and customer service was good. Minimal wait time and the food was hot and fresh. I don't love the logistics of this location (parking garage is across the street) but it's a good alternative bite if you're mall shopping and the food court isn't your vibe. read more

Shake Shack Towson - 'Shroom Burger and fries - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

Meh..it's Shake shake. Just like all the other Shake shacks. Not located in the best part of town. Saw a homeless guy milling around by the bathroom and another sitting near the side door exit. No employees in the lobby to make sure there's no loitering. Burgers are fresh and.the fries are hot, but like most fast food these days, it's way overpriced. If you're paying cash, a human being will take your order, if you aren't paying cash, you have to figure out how to order and pay on your own using a kisok. I wouldn't rush to go back here. Definitely not. And I'd suggest taking your food to go. read more

Shake Shack Towson - Shack cheeseburgers. Overpriced, but fresh. - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

I ordered a burger and I caught him up and I said I don't want lettuce. I don't want tomato and I don't want the sauce and what happens. I get the sauce, lettuce and tomato after waiting 52 minutes for it to be delivered. The first time I called them and requested that I don't get the sauce etc. the recorder told me to press one for the manager after calling them back. It said press two so obviously they have my number don't wanna talk to me cause it was a recording no way to run a business. I told them I have the burger here they can come and pick it up and I definitely don't wanna get another burger from them. I won't know what they're gonna do. read more

I was craving a burger so I stopped by Shake Shack. When you walk in there are kiosks for you to place your order. Then they have you take a number and enter it with your order so your food can be delivered to your table. There is adequate seating and lighting in the dining room. They have gender neutral bathrooms, hand sanitizer stations and old bay in addition to traditional condiments for fries. My food was delivered to my table hot off the press. I ordered a bacon cheeseburger, cheese fries and sunset lemonade. The burger and fries were on point but I didn't like the lemonade. I said something to the cashier and she brought over the other flavors for me to try. I didn't like those either and asked for a regular lemonade and she brought it over. I appreciated the accommodating customer service. The restaurant is clean, food is fresh and the customer service is on point. read more

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I've ordered food that was never delivered. And getting hold of someone was impossible!

I really like Shake shack but I don't think I will be visiting this location any more. This spot is located around Towson Town Centre so normally it can get very busy in the area. We placed a mobile order earlier that day for pick up at 7 PM and arrived on the earlier side which we did not mind waiting. When we got there the line was out the door and the counter was packed with people waiting! Two of the staff were kind enough to try to help others but other staff were very direct and borderline rude from what I saw. Several people waited probably close to 30 minutes + for their food and I even saw some people in line waiting to place their order and just leaving because it took so long to even order. Fast forward- we have now waited about 20 minutes past our pick up time and when asked about it, the staff was kind enough to help but almost confused and had to ask several times when the order was placed because they could not find it. Overall, it was very unorganized and I understand they were trying their best but it was so backed up, not even the orders placed ahead were taken care of in a timely manner. read more

Shake Shack Towson - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

Shake shack continues to be amazing! No wait for a Friday lunchtime at the Towson Md location! Awesome! We had the place to ourselves! I got the bacon cheese fries and my friend got the chicken tenders. Both were great and hit the spot during a heat wave.... Their a/c was on point ! The best part about my fries was the little spork they give to you to use lol Will return! read more

The burgers were juicy and good. The price point was a little high but it was a good tasting burger. The custard was good but not worth $5.00 a cup. read more

Shake Shack Towson - Fries and small cup - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

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Shake Shack has a good formula for its business. The burgers can be terrific when properly made and served. Unfortunately, the last time I had a great experience was at the Shake Shack in Dubai. Everything was exactly as it should be, reminiscent of the restaurant I experienced 5-10 years ago. This Towson location is a lesson in disappointment. The last 20ish burgers we have purchased here resemble the attached image. It will be composed of a tiny leaf of lettuce, a couple slices of tiny tomatoes and an overcooked meat patty. None of the components are round, and the sandwich is slopped together where every bite is a different experience. It simply isn't worth it, and every time we go we tell ourselves it might be better, it just has not over the last few years. read more

Shake Shack Towson - $7 and tax - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

It seems like it's been forever that we got word in the Towson area that Shake Shack was coming. Well it's finally opened and it's nice to have a Shake Shack in the area. The Towson Shake Shack delivers just as its other Shake Shack counterparts. Tasty burgers on a pillowy bun, adorned with that famous Shake Shack sauce. But the star of the show for me is always the french fries. Crinkle cut fries offer up a crispier fry option and Shake Shack had them perfectly seasoned and piping hot when they served them up. I was in pure french fry bliss. The staff was friendly and the food was good. I couldn't as for more. Happy to have them in the area to get my Shake Shack fix. read more

Shake Shack Towson - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

Great to see this location open up as the closest before was in Baltimore. Have visited the Shake Shacks in VA/DC area. We visited the Towson location around 4:30 on Friday and it was quite given late afternoon. We ordered a couple of the Shack Burgers-double. (One with bacon) You have a choice of medium or well-done temps and we opted for medium. A nice balance of flavors- Bacon was cooked just right & not too crispy with a slight smoke flavor to the beef. This time we also tried the hot dog. Vienna Beef-which reminded me of Chicago hot dogs. Simple dog and we added the Shack Sauce but would be nice if they offered more condiments besides cheese. Ordering went fast and the people at the counter were friendly. Solid burger with simple and not overwhelming varieties. Some steps above Mc, BK, etc and definitely worth the extra $s. read more

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Good burger, not budget friendly. I ordered two shack burgers, crinkle fries, and smedium milkshakes that nearly split my straw in half for $37 dollars. Service was fast and my food was nicely presented The milkshake was thicker than a bowl of cold oatmeal! When I finally got it smooth enough to drink it was pretty good. read more

Shake Shack Towson - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

This location's manager needs to address the shoddy, poor performance of this restaurant. Our order (2 burgers and 2 fries) took 45 MINUTES. There were only 3 other tables with patrons in the entire restaurant. Our fries were ice cold (sat on the tray for 30 minutes while waiting for the burgers). Only one of the two ordering kiosks worked, yet nobody ever offered to take our order manually. And all of this for $37?? This is the lowest level of service we have experienced at a Shake Shack. We would never return to this establishment. read more

I think they have the best burger out there at least that I tried and fries actually have flavor unlike other places the only thing I can criticize which isn't even a bad thing really is that the milkshake had a whole lotta cookie in it but I finished it anyways read more

Shake Shack Towson - Burger with bacon and ketchup fries and Cookies and Cream Shake - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

Super clean, friendly staff, I love when places ask if you have been there before.People even stopped by the table to see if I needed anything.The burger was so filling I barely ate the fries read more

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Great burgers, great shakes. Just as you'd expect. Shake Shack is to the East Coast as In-N-Out Burger is to the West Coast, a burger chain that surpasses typical fast food with higher quality meals while still delivering them to you quickly. It was a pleasant surprise that Shake Shack opened a location in downtown Towson, a location ideal for late night treats after an evening of partying or grabbing something to go to sneak into the movie theaters (when it becomes safe to go back to the movies). Shake Shack's menu is so small that I've had the chance to sample all of their burgers. The classic Shake Shack burger is exactly what you'd expect from a quality diner burger. Potato rolls, lettuce, tomatoes, cheese, secret sauce, and a "smashed" style burger, which is done by smashing a sphere of ground meat into the griddle, giving your burger patty an extra crunchy texture. The secret sauce, known as Shack Sauce, is a tangier play on ketchup, and nothing too remarkable other than it serves its purpose of lubricating the buns. One thing to note is the distinct lack of onions in the burgers. You can request them to be added, and I highly recommend you do so for that bitter crunch that feels so good in an otherwise sweet burger. You can't go wrong with the classic. Next is the SmokeStack Burger. You take the normal burger, but ditch the veggies and add smoked bacon and cherry peppers. It's the same quality burger experience but it reminds me more of summertime barbeques. I'd still recommend adding onions to round out all the sweet notes coming from the bacon and peppers. The Shroom Burger is Shake Shack's vegetarian option, and they went in a very unusual direction. Rather than make an artificial patty out tofu or beans, Shake Shack takes a patty sized portobello mushroom, breads and fries it, and stuffs it with different cheeses before adding the classic accompaniments of lettuce, tomatoes, and shack sauce. It's not what I think of when I think of a veggie burger, but it's certainly delicious. To me, the best burger is the Shack Stack. You take the classic Shack burger, and top it with the deep-fried and cheese filled portobello mushroom from the Shroom Burger. What you get is an earthy, funky, sweet, and salty flavor with layers of textures mixed in. Try the classic and Shroom burgers before tackling this collab. The shakes at Shake Shack are good, but not as iconic as their burgers. Thickness wise, they are a little on the thin side, being just thick enough to travel through a normal plastic straw, but the shakes are loaded with bits of brownies or marshmallows or other sweet chunks depending on the shake you order. One major downside is the fries. Despite the care and quality of their burgers, Shake Shacks' fries are an afterthought. They taste as if they were frozen, then air-fried with some vegetable oil. If you're looking for a healthier fry, then I suppose these will do, but if you're looking for healthy, then Shake Shack is the wrong place to get your fix. Shake Shack lives up to its reputation as a quality grease trap that will become a huge hit on those warm summer nights. read more

Was excited to see this new location and decided to grab some for lunch. Food was on par with other locations. The packaging they use is great and guarantees your food won't end up soggy if you are taking it to go. It's really hard to access if you are not walking to the location. For starters it's on a very busy corner and across the street from an apartment complex lot. It was very cumbersome to park and the cars don't really respect the cross walk. I somehow missed the takeout window and walked inside but was quickly directed back outside to where I needed to go. Unfortunately, I won't be back unless they get a curbside pickup zone or parking spot. read more

This place had great customer service!! It was clean, and we got everything we ordered in a beautifully presented way. The food tasted great. It was our first time trying the chicken nuggets, and when you dipped them in the sauce the breading falls off. They tasted good, but it was tricky to eat. All in all, if management is kept the same and this store keeps up these standards I will totally be returning. Glad to have a shake shack in the area and a good one at that read more

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This is my first time to this location and it will likely be my last. When I walked in tel he one young lady was counting cash and the other was standing with her. No one greeted me or told me you can order on what was the tablet, so I had to make the assumption. As I'm ordering on the tablet another young lady came to the register and help customers. Definitely think they need to work on customer service. Then my order was incorrect so I had to wait even longer. They took the burger to remake it but left the fried in the bag so I would have ended up with cold fries. I had to ask for them to keep them warm and understandably they couldn't take them back so anther young lady offered a to give me fresh fries once my burger was remade. The lack of customer service initially and the fact that my order was wrong made me not even want to food. read more

Love shake shack and have been to many locations across various states. Was super excited to discover one was finally opening up the street from me! Because it was a cold snowy day/covid we decided to do carry out and order ahead of time, but this location seems on par with all the others I've visited. When we do feel comfortable dinning in again this will defiantly be a go to family spot for us. It's super quick and you can order alcoholic beverages :) My toddler loves the chicken bites and milk shakes. I love both the burgers and chicken sandwich and usually alternate which I get. The burger and fries I had from this new location tasted just as consistent and great as my previous experiences. I think their crinkle cut fries are fabulous and defiantly not an afterthought as someone else posted. I specifically remember when they switched to fresh cut fries a few years back and they were terrible. They ended up being back the crinkle and improving on them. I'll also mention staff was very considerate and when they noticed we had ordered one gluten free bun they made us aware that the fries were cooked in the same oil as chicken so there could be cross contamination (we were aware) but was a thoughtful mention. The shake shack app is really easy to use and a quick way to grab a meal. Only downside to this Towson location is lack of parking right by it. It would be great if they had a 10 min pick up type spot right outside or they could bring it out to the car. Right across the street at the mall chick fil a has designated pickup spots and they bring to you you, for example. A real perk when you have a baby and toddler and don't want to take out of the car. read more

Disappointment thy name is Shake Shack in Towson. From the rancid iced tea I was served - without ice - to the underwhelming fries and mediocre burger, I won't be going back. Despite the fact that there were no less than 6 employees present at the time we went around 7 pm, this place was operated like a circus side show instead of a restaurant. Having heard the hype from so many, this was beyond disappointment; it was an epic fail. My email is Steve_x22@yahoo.com read more

We gave this place a second try and we had the same experience. Food is not labeled ( 7 hamburgers with different toppings) Stale fries, and above all the forgot one item. We had to make a phone call and drive back to pick it up. I will never order from this place again. read more

So glad that I no longer need to drive to downtown whenever I'm craving Shake Shack! This new location is clean and spacious, and there's a huge parking garage location right across the street. I placed an online order for pick up about 15mins before hand, and my food was ready for pickup by the time I got there. They have a little pick up window at the side of the restaurant, but the "wave here" button (think it's suppose to open the window?) didn't seem to work. I had to knock on the window a few times to get the staff's attention. The double Shack burger I got was delicious and nicely packaged. Will definitely be coming back soon for my favorite Shack Stack! read more

First time at this location and will be my last. I enjoy Shake Shack but for whatever reason this one needs help. I had a double burger and asked for sliced onions as well. Like another review I read here, the burgers were barley slapped into the bun and hanging out in different directions. A tiny piece of lettuce, two very small tomato slices and literally one small piece of onion were on the burger. I also ordered the chicken bites. Having worked in the restaurant industry for many years, it is easy to tell when the oil in the deep fryer needs changed. I can tell for sure this oil was wellllll passed it's time. The chicken bites smelled and tasted like burnt oil, a taste I am still trying to get rid of 2 hours later. AFTER the meal, I proceeded to the counter to order a milkshake to go, mostly to help with the lingering taste of burnt chicken bites. Would you believe the worker told me they don't have shakes? Let me repeat this- SHAKE SHACK SAID THEY DID NOT HAVE SHAKES. I left in disgust and will not return. I had a double burger, 10 chicken bites and a large soda which cost me almost $25. Never again, I just wasted money. read more

Not a great experience at Shake Shack Towson unfortunately. The food was a let down in all honesty, just not great quality. Floats was the worst thing that we ordered for sure. read more

As I walked in I was ignored and waited for someone to finally take my order. It took forever to get my food. When I finally got my food they did not follow directions clearly. My burger was NOT well done & pink meat was showing. I asked for another burger to be made, well done this time & it was still uncooked. I asked for cheese on the side for my fries & a hair was found inside of the cheese cup. When I asked a worker to provide me with a new cup she huffed & puffed & gave me an attitude. TERRIBLE CUSTOMER SERVICE!!!! NASTY FOOD & WORKERS!!! I will not be showing up to this location again. Workers act like they hate their job & don't want to be there. read more

We came back to try again. We had a wonderful cashier. The food was wonderful as always.

As I'm sitting here eating the burger i did not ask for i come to the conclusion i will not be back. This is the second time asking for a number one double stack and there's no lettuce , tomato or sauce just cheese and meat. I asked specifically this time if it was going to come with everything on it the guy said yes so i didn't check my bag. Now back home 27 minutes away eating a plain double cheeseburger burger with nothing on it. Yay. I started eating my fries in the car on the ride home. Cold. Honestly no body wants to keep coming to spend $40 on the wrong food and having to park and walk from a garage ... very inconvenient parking. Oh , and calling the store? Don't try you will not get in contact with anyone the automated system will hang up on you which is why I'm leaving this review hopefully someone sees this. Oh not to mention the expensive price & the dry fries ... ive made those same fries in my air fryer at home and the tasted way better read more

When I first came here, my order wasn't up to par. But, the customer service was great and replied to me quickly! I came back and the staff was super nice and had a great attitude! Also, this time I ordered the Shack burger and fries and I waited until I drove back home to eat it. Even when I got home, the fries were crispy and the burger was delicious! I look forward to coming here again. read more

Went there because I like Vienna Beef hot dogs. Wish I hadn't. Ordered mustard, onion, & relish - told no relish (what people don't put relish on a burger). If you serve hot dogs, shouldn't you have relish, CHOPPED onions, chile sauce, hot sauce, etc. The onions were curled slices - not chopped. Hade to use tiny packets of yellow mustard - you know the ones that are hard to get open and don't contain enough mustard. Asked for a small diet coke, my ticket said dr pepper - large. That was made right except for the size. VERY, VERY dissapointed in Shake Shack. They clearly have no idea what they are doing. Even though Vienna Beef dogs are not found in this area, I'll not go back. Not to mention, $15 for 2 dogs and a soda is absurd. read more

I actually did not enjoy this location. I called several times after I realized that I made a mistake on my curbside, online order. They never answered the phone. I literally called repeatedly to no avail. I decided to suck it up and keep the order as is. When I arrived, I expected to pick up my "curbside order" from the car. Apparently curbside ordering at this location requires you to find parking near Towson mall and walk up to the "curbside/walk-up" window. It also happened to be a day filled with drunk college students roaming the streets. That was a pain but again... I accepted it and looked forward to my mushroom burger. When I got my order, my small burger and fries were cold. I was so disappointed but I shouldn't have been because there were so many red flags. I thought this would be good like the inner harbor location but that was definitely not true. I wasted $30 on lunch for my family and I. read more

Shake Shack Towson - Ice Cream & Frozen Yogurt Near Me - Towson, Maryland

My wife and I drove to Towson for shakes. After 45 mins, I asked about our order and they lost our order. They used my receipt to fulfill the order. The two young ladies were both kind, but that's the service that I'd expect from McDonalds. It's not the service that I'd expect after paying that much for a fry and two shakes. We will probably not be going back. read more

As a college student tired of eating dining hall food all the time, Shake Shack is a great place to go to for some better food and it's only a short distance away from campus which is a plus. They have a really good chicken sandwich and I love there milkshakes! read more

Love their burgers, and fries. Never had the shakes but I'm sure they are good. Really nice staff but they are ALWAYS busy, which is a good thing, but longer waits. I order them at least once a week. Highly recommend. read more

Awesome service. Walked in and felt like I was at a family reunion, southern hospitality at its finest.

They don't take phone orders so you either have to order online or walk in. let's just say the online process sucks. I was given an error message after submitting my payment yet my card was charged three times. went to the store to find out they never even received my order so now I have $90 pending for something I didn't even receive. not to mention others where in the store complainMing about the wait times.smh this was my first time trying this place and will definitely be my last. read more

Waited 16 minutes for shake , fries and chicken sandwich. Fries were warm not hot. Only one register open. Sandwich and shake good.

Thank you to the super nice folks at this Shake Shack. I got stuck at my office and picked up my online order a few hours late. When I got there the team member said she was going to re-make my entire order. I said no that's ok, considering it was my fault that it was sitting out there for a few hours. She insisted, and gave me the most perfect looking Shroomburger with avocado that I have ever seen, it looked like the promotional pictures. I wish I had thought to take a picture of it before I bit into it (sorry I was super hungry!). Considering I had been having a bit of a rough day, I really really really appreciate it and will definitely be back very very soon! read more