It's not everyday you get great customer service at a chain sandwich spot. This is my go-to Jersey Mike's. It was clean and welcoming. I was greeted tonight upon entry. I placed an order on the app and let them know I was there for pickup. They immediately began making it and checked in if I needed anything while I waited. Unfortunately they were out of the rosemary parm bread due to an earlier rush. The gentleman rectified the issue by giving us two fountain drinks. That was so nice! Our sandwiches were fresh, made correctly, and tasted good as usual! read more

Jersey Mike's Subs - #7 Turkey and Provolone - Sandwiches Near Me - Owings Mills, Maryland

Absolutely terrible experience. I placed an online order at 11:20 AM, thinking ordering ahead would save me some time. I walked into the store expecting my sandwich to at least be started or ready, but instead I stood there watching an entire family walk in, place their orders, and receive their sandwiches before my online order was even made. I genuinely don't understand the point of ordering online if walk-in customers are going to be prioritized anyway. I could've just ordered at the counter and probably gotten my food faster. There was no communication, no explanation, and no sense of urgency whatsoever. If you're going to offer online ordering, actually honor the orders in the order they come in. Extremely frustrating experience and definitely not what I expect from Jersey Mike's. read more

I walked in here for my first time and was not greeted but acknowledged by the female looking at me. She appeared to be prepping a order that had veggies. As I approached the counter I was thrown off by the mess, crumbs and trash. A dirty towel thats on the counter and used and dirty. Assumed she is using it but not to clean with as its a mess and dirty. I looked and the order that was with veggies in a black container... she picked a couple pieces of tomato up from prep area and put them into the container then moved it to the back counter. It wasnt any customers inside nor cars in the parking lot. This should not be this filthy. With this beimg said, I did not order nor purchase anything. This is not sanitary and I would not test the my stomach nor health strength by eating here today nor in the future. read more

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Uhhhh, my fried Portabella mushroom sub with fried onions was greasy but shockingly quite good. I give this place a "maybe" therefore since the sub was satisfying, the dining area neat BUT the kitchen area VERY poorly maintained during certain shifts. See my upsetting pics. (But, the photos were taken a year ago, so the kitchenside maintenance may have approved Let's hope!) Therefore if you want a good cheese mushroom sub and will put trust in the "process," go for it! Just try to order before the busy shift starts. Good news is that the staff is pretty cool and their service is not sluggish but still... read more

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Really good subs and they make them to order and as you want them. I almost always get a steak and cheese sub. Today I didn't want the cheese, and they made it without for me and I never get it with mayo. I added lettuce, tomato, pickles and some hot peppers and it made for a delicious lunch. I come here about once a month on average and they rarely disappoint. read more

This place is straight-up nasty. It reeks of mildew, water is literally dripping from the ceiling, and they had the audacity to slap my sandwich bare on the filthy counter--no wrapper, no tray, just raw dog. Half the staff looks like they haven't seen a shower in days. I did a mobile order and it still wasn't ready when I got there. Absolute disaster. Whole place is a health code violation waiting to happen. Never again. read more

Jersey Mike's Subs - Sandwiches Near Me - Owings Mills, Maryland

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This was my first time at a Jersey Mike's. I ordered a #65 - (Portabella Chicken Cheese Steak). It was delicious. I got there 10, minutes before the lunch crowd and didn't have to wait long for my sub to be made. Even people that came during peak lunch time didn't wait long. I read other reviews that said service was too slow. I did not find that at all. Jersey Mike's slices coldcuts fresh for each order and my hot sub was cooked from scratch. It wasn't precooked and just thrown in some kind of cheap oven to re-heat it. The other fast-food sub shops have cheap quality pre-cut and pre-cooked food and they just slap it on a roll. This was much better quality and delicious. read more

Love their subs. Always fresh and always delicious. Lots of meat and toppings and a great variety of!

Customer service lacks friendliness-especially from the unfriendly girl with the red weave!

Today's experience was so MUCH better than my last. I will be returning The staff was attentive, they asked questions to confirm my order, I was greeted when I arrived... NOTHING special, just better than the last experience read more

Jersey Mike's Subs - Sandwiches Near Me - Owings Mills, Maryland

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This is not my first visit to this location. And every other instance delivered deliciousness... but this time Akneesa (Spelling) RAISED the bar beyond the food... she has the mind of a genius and the way to registered the orders and the needs for each one was REMARKABLE! Kind, friendly and tasty!!! This location is a MUST! read more

Jersey Mike's Subs - Sandwiches Near Me - Owings Mills, Maryland

Woefully inefficient, but great food. The difference in pace between this location, and my college's own Jersey Mike's, is just astounding. Back at my school they are able to get a customer's sandwich made and ringed up in about one minute. But here, they took about three minutes and twenty seconds on average to get through a single customer (with time starting with the first piece of bread being laid on three cutting board). This difference is remarkable, and made for an unnecessarily long wait time. 6 people in line in front of me took twenty minutes. That'd have taken less than 6 minutes back at my school. There must be a more efficient way to do things here is the bottom line, but their food is just as good as expected. read more

Love Jersey Mike's the subs are as close as you can get Jersey or Philly hoagie. They aren't sparse on the cold cuts which are sliced in front of you. I go to the one near my house everyone that works there are very nice and they are young people. Make it Mike's way means you don't have choose what you want on your sub, everything will be included. read more

My Co-Worker raved about this place, so I wanted to see what all the hoopla is about. She wasn't kidding these Subs are delicious, they put plenty of meat on them. I got the Regular size Original Italian Cold Cut. You can get them in three sizes, Mini- Reg. and Giant. My Husband got the Big Kahuna Cheese Steak and it was scrumptious! Oh we will be back soon to try other Subs. The Staff was very friendly and asked us how we liked our Subs. read more

Thanks Jersey Mike's. Your disgusting customer service caused me to find somewhere else to buy subs. Firehouse subs are fantastic and the service is great. I will never buy anything from Jersey Mike's ever again. read more

I'm not a big sandwich girl but this place literally left me speechless. It was finger linking good. food: It was my first time coming here. My husband recommended the Big Kahuna Cheese steak. The food was cooked fresh in front of me (big +) and the service was fast. It was juicy and filled with flavor. The provolone cheese melted so beautifully and really sealed the deal for me. It was easily comparable to cheese steaks from Philly. service: Only downside is that no one smiled and everyone looked pretty miserable. Customer service is very important to me, but the food made up for it. price: The price is pretty good considering the quality and portion that you get. I truly enjoyed the food here and will definitely be returning. read more

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They need to designate employees to just do online order. If you want to go to this location, your best bet is to order in person because online is a waste since you won't get your order on time. Management needs to step up and run that place properly. I don't blame the workers. I blame poor management. read more

I typically go in and order my food but this time I had ice cream in the car so I needed to grab my lunch to go. I ordered on the app and when I arrived it was on-time and ready to go, so grab-n-go was what I did, in and out in under 2 minutes. This is my local Jersey Mike's so I come here often and I've never had a bad experience. The staff is always pleasant and my sandwich always taste so fresh. My favorite it the #7 and the bonus about them is that you can rack up Shore Points in their app that you earn towards getting free food, it's a win-win. read more

Jersey Mike's Subs - Exterior - Sandwiches Near Me - Owings Mills, Maryland

This place always trifling inside. Soda machine always sticky, it's always trash on the floor, etc. trifling.

Friendly staff. My first time eating at a Jersey Mike's #42 chipotle chicken sub is just wet and salty Not impressed!!! read more

Jersey Mike's Subs - Chipotle chicken cheese sandwich. Disgusting!!! - Sandwiches Near Me - Owings Mills, Maryland

The evening manager on June 11,2022 was rude and has very poor customer service skills...The only reason for the 1 is because EVERYONE else behind the counter was nice..So I ordered on the app and when I came to pick it up it wasn't ready which was ok because I had just did the app order within 5 min of arrival ...BUT 10 minutes later and walk-in customers coming in ordering and get their order and leaving I was kinda like what's going on? I approached the manager and he then informed me that there's a 10 min wait to bake rosemary Parmesan bread (no sorry for the inconvenience came from him just attitude) I sat back down 10'min pass I went back to the counter and he says 8 min meanwhile I heard him informing walk-in customers of the fact that there's no rosemary Parmesan bread and offered other options..,I said 20 min ago you said 10 min... so what's my option ..I should've cancelled my order and got my $$ Back but it was almost 8 pm and not many places were open and I didn't feel like driving anymore So when you see your low on something start restocking not run completely out manager after all you are a sandwich shop read more

Occasionally I use the Jersey Mike's app for online ordering and store pickup. Each time it's ready fast and easy. Other times I've eaten inside the restaurant and it's clean and friendly. The big kahuna cheesesteak is my favorite. Totally delicious subs all around. read more

Jersey Mike's Subs - The Big Kahuna is excellent!! My favorite sub - Sandwiches Near Me - Owings Mills, Maryland

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I will give this location two stars because I did not have an opportunity to try a sub, but I will try again on another day. Unfortunately, from the moment I walked in, I noticed that it was a little disorganized. I got in line behind some people who had way too much going on with placing their order. After a few minutes, I decided that it was not worth the wait, so I left. I really wanted to try it because it was recommended by a fellow Yelp reviewer. read more

Absolutely great subs and even better customer service!!!!! THE ITALIAN SUB OR THE BEST I'VE HAD

The worker is currently on drugs at the register and it has taken over 25 minutes to make two very simple sandwiches with minimal customers in line. Terrible service. read more

Went to walk in 40 minutes before they closed and none of the lights were on. Saw it said they closed at 9 so we opened the door. The young employees were not happy by the fact that they had to make the subs after everything was cleaned up so they gave us an attitude. After we left they closed the door behind us I'm sure to lock it from other customers from entering. Very dissatisfied that they tried to close almost an hour early then felt the need to act like we were the inconvenience by placing an order. read more

I can't believe I've been driving past this place for years without giving it a try. Shame on me. As someone who's lived in Owings Mills for well over a decade now, I've tried a large number of subs from different spots in the area, and this is swiftly snagging a spot in my top three. Great customer service, fresh bread, tender and juicy cheesesteak...all signs point to "Gimme more please!" On top of that, the prices are more than reasonable for the quality of food provided. Give it a try today! read more

Jersey Mike's Subs - Tasty cheesesteak subs! - Sandwiches Near Me - Owings Mills, Maryland

Review for the Owings Mills location. Really enjoying subs and steaks like those I took for granted in Philly and Bucks County.

Much better quality then subway. This is one of the only fast food chains that have real food. The turky sub is excelent! read more

This was my first time eating here, the "mini" cold cut was larger than expected, full of meat and delicious but I can only finish half of it so it's like I've gotten 2meals for the price of 1... winning!! The manager was really nice as well, my first sandwich was made wrong, he quickly apologized and remade it and it was scrumptious! read more

Jersey Mike's Subs - Mini where, this sandwich had me full after eating half of it! Delicious cold cut. I'll be getting this again:-)!! - Sandwiches Near Me - Owings Mills, Maryland

Ordered online and my order was ready in about 20 minutes for pickup. Ordered a giant #5, which was way too big for just me. Had leftovers. It had provolone, ham, prosciutto, and cappacuolo. It was so good! Next time thought I think I'll leave off the red wine vinegar. I'm not sure I like that and I think it made it messy. read more

This was my second visit and I think my last. Last time I ordered a Reuben #20 (giant)and it was horrible. I don't recommend this establishment read more

If I could give this Jersey Mike's a zero star rating I would. The staff here ruins the good name of Jersey Mike's. We had to pay before our order was even started. My wife and I were very clear to the boy taking our order about what we wanted, but he failed miserably in relaying our order to the boy making it. From the bread to the onions and to the tomatoes, we had to correct him at each step. Instead of an apology, we got attitude and "I told him". The service here is absolutely the worst service we have ever gotten at any of the locations. If you are craving Jersey Mike's don't go to this location, go to the one on York Road in Timonium or if you don't mind driving for the best Jersey Mike's experience in Maryland, go to the one in Bel Air. read more

Eating here a few times a month and seeing some of these reviews, something obviously didn't match up. This place is a great place for a quick sub. There is definitely plenty of meat portions on all the subs, and if you're unhappy with the quantity they give you, just tell them. The store itself can be messy sometimes after a huge lunch rush, but I completely understand how it can be hard sometimes to maintain cleanliness during busy hours. The food always comes out correct, it's never mushy, only gets that way if it sits in the to go bag for an hour before eating. The wait time can be long, there are usually about 3-4 people in line and takes about 2-3 minutes per person so you have to be somewhat patient as it's not a McDonald's. Employees are friendly and competent. This place doesn't deserve half the bad rep it gets, keep up the good work guys. read more

Jersey Mike's Subs - Sandwiches Near Me - Owings Mills, Maryland

I ordered 3 subs this afternoon. I had never been to Jersey Mike's before. The people in the store making the subs were all wearing masks properly and were very friendly. Everything looked very clean. The subs were all very good. My son and I loved the Parmesan bread on our Italian subs. We'll definitely get Jersey Mike's subs again. read more

I just ordered a giant meatball sub and the sub was 95% bread sauce and cheese and 4 meatballs most disappointing thing ever. I expected it to be better than that read more

Okay, I understand why did slice the meat in front of you. It's so you know the cold cuts are fresh; unlike the meat you get at Subway. I think if they pre-cut a supply of meat to get through the lunch rush and dinner rush it would be just as effective a selling point and would really speed up customer service without sacrificing quality. I was in heaven with the bread, a nice crispy Italian hard roll... Something I haven't had since I was a kid growing up in New Jersey. If I could I would buy just the rolls and have bread and butter, YUM!!! I had the mini Italian and quite frankly there's nothing mini about it. It's still more than a normal serving! I love the fact that they use a knife to spread the Mayo instead of Subway's squirt bottle which always puts gobs of mayo on the sandwich. I hope the franchise owner looks at Abingdon or White Marsh as a future location: because it's too far to drive to Owings Mills for a good sub! In fact the only negative I have is that they serve Pepsi products instead of Coke. read more

I have been coming here since I discovered they were open. I really like the fact that everything seems fresh and not prepackaged. The meats are sliced Deli thin, and I mean almost see through thin, so go for the extra meat...otherwise you might as well go to Subway. The bread is always fresh and the service is great. I am a repeat offender when it comes to this place and as long as they are around, I'll keep coming. So if you want a good sub or salad, this is the place to be! Don't forget the extra meat! read more

Jersey Mike's Subs - Turkey with extra meat - Sandwiches Near Me - Owings Mills, Maryland

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Jersey Mike's Subs is my favorite place to get delicious juicy flavorful subs in a professional timely manner. They can't be beat! This location is the best in the area. Awesome customer service! And clean read more

My favorite sub place hands-down. The cold cuts are fresh, the cheesesteaks are legit (hold the peppers if you ask me), and getting a cold sub "Mike's Way" with the seasoning and oil & vinegar is the way to go. The subs even hold up so I have ordered them from door dash several times with no problems! read more