I often go to the Pikesville Jersey Mike's to pick up dinner for my mom. There is a young man there named Thomas who is always so professional. My mom can be particular about how she likes her sub and he always delivers excellent customer service with respect and a smile. Every time he sees me, he asks, a #8?" He then says, "say hi to your mom." Davon, the manager, runs a very nice store where customer service is obviously valued. Both young men working the sandwich line tonight helped make the experience a great one! read more

This is the closest Jersey Mike's location to where I live. I was in the mood for a cold cut so came in to get my lunch here. Inside was pretty clean, but I was ordering my food to go so cannot attest to it completely. Didn't have to use the restroom. I was able to place my order quickly. It's nice that you can see the meats and the toppings while they are preparing your sandwich. The drinks and sizes are rather expensive and since I was going home, I chose not to purchase any there. I saw that a lot of people comment on how slow they are, but when I went, they were pretty fast. Food was good enough for what you pay for. read more

See all

Came in today to get a ham and cheese sandwich and was disappointed to be informed that first responders only get a $1.00 discount, per (Cashier on duty). She also told me the managers name is Pedro. If you see this Mr. Pedro, I sincerely hope you address this issue. I've been a customer for years and would like to continue being one . Thanks in advance. Mr. Brown read more

This store continues to disappoint me. I have only had 1 maybe 2 experiences that were decent here. Not even good. But decent. In today's experience I ordered online and gave my husband the details to pick up for me. My order was supposed to be ready at a specific time. He went in at that time and they didn't start making the order until he asked for it. Keep in mind it was already paid for online. So no reason to not prep the food for my pick up time. Now he has to wait for the food to be ready. What makes matters worse is that the order was still wrong. All that time and you still give me the wrong thing?!?!?! I ordered a cold sandwich. Sandwich that is on promo and marketed as a cold sandwich. And they heated it up. The sandwich was thrown together and sloppy looking. I'm not even posting pics it was so bad. Disappointed is an understatement. Borderline pissed off. Do not preorder from this store. You might have a better in store experience. But keep in mind they tend to be slow so you will wait awhile. read more

I order from a delivery app. Ordered two sandwiches and neither were marked/identified as which was which. I unwrapped the sandwich that was not meant for me. I highly suggest they note on the wrapper/brown bag sandwich orders. My tuna was tasty and just slightly wetter than I would like with added oil and vinegar. I don't crave Jersey Mike's often but would reorder based on the sandwich received today. read more

Jersey Mike's Subs - #10 Tuna Fish - Fast Food Near Me - Owings Mills, Maryland

Great sandwich/sub place with great, quick service and extremely fresh and tasty meats. Fair pricing for a very filling and big sandwich. This is the original italian with no provolone and Mikes way without onions. I prefer to take it out and not eat in the restaurant, but there are a few tables inside. read more

Jersey Mike's Subs - #13 The Original Italian - Fast Food Near Me - Owings Mills, Maryland

Poor customer service and communication skills. The young man with glasses and gold teeth in the front of his mouth did not convey a positive response when I requested additional toppings. His response was "Give me time to finish, I just got started." Classless and uncouth individuals working at this establishment. There is a friendlier and cleaner store also in Owings Mills. read more

My husband placed an order online. We picked this particular location because it has always been good for us. Today not so much. We ordered Tuna subs. They were terrible! His was missing all the fixing he requested. My had the fixing, and yet it had too much mustard and mayo. I could have stopped for some French bread and made this myself. NEVER AGAIN will I order from this location. Next time I will save my money and make a tastier sub at home. read more

They are supposed to open at 10am. I tried to walk in at 1030 and the doors were locked. A young lady leisurely came to the door and looked at me. I asked if they were open and she said no. I would advise not coming to this location. read more

The location is clean and in a central location. The service is a bit slow but the staff are friendly. The gluten free bread isn't as fresh when they open it and sit it on the rack for the next customer. There has to be a better solution to the half's of bread.. read more

Jersey Mike's Subs - Fast Food Near Me - Owings Mills, Maryland

I'm new to the area and visited Jersey Mike's today to order a sub. Three people were inside working and they were all truly nice, friendly, helpful and professional. They advised me in the different subs, which were popular choices and I decided on the Italian sub. Tom was one of the names but all 3 were AMAZING. I will be back! Thanks! read more

I came in to get a sandwich, and they didn't have any more bread, and this was only 7:35p, i'm not understanding this at all, what happened, they did not order enough bread? This was unacceptable in my eyes. I was so upset that I went somewhere else. read more

I came in today and was ASTONISHED at how filthy the store was! While I expect a certain amount of food to hit the floor, I never expect it to just be left on the floor. When I came in today, there was no other customer in sight. For this reason, the floor should be clean/cleaner. read more

Jersey Mike's Subs - If this is what the front looks like, what in the world does the back look like?! - Fast Food Near Me - Owings Mills, Maryland

Do not even think about Door Dashing this. The wait time was atrocious and not at all what I was told in the app. No one greet you at the door or at all. Other people around me are getting noticeable agitated. Do not eat here or think that you will get your food in a reasonable amount of time read more

Where to begin!? The staff was rude, dismissive, unruly, disorganized, and so slow. There were 4 individuals working and only 2 customers waiting when we arrived. It still took over 30 minutes to get 2 subs (1 hot and 1 cold). They were all over the place... we asked about the sub a couple times as customers came and left. We were told it wasn't ready or they were working on it. After about 25 mins of waiting the girl we ordered from said "you guys didn't get your sub yet??" Then we had to reorder the hot sub because no one knew what happened to the original sub......? Despite ordering twice (requesting no tomatoes) we unwrapped the hot sub at home to find tomatoes ‍ The store was also a mess. There was food all over the floor behind the counter - onions, pieces of meat, trash, grease, etc. Yet no one working seemed to care to cleanup, despite having a lot of idle time between them. Oh and the employee running the register was sitting ON the food counter. On top of all that... during our outrageously long wait time an employee had a full blown, colorfully worded SCREAMING match with a customer!!! All over a plastic lid!? The woman at the register was giving all attitude, then called a customer a b***h for asking for a different drink lid. After that all hell broke loose. It probably would've turned into a physical altercation (instigated BY the employee) had she not been drug into the back by her coworker. We were SHOCKED at this demeanor and level of unprofessionalism Tonight we ended up getting dinner and a show! In the future we will definitely NOT be returning to this location. read more

The food is not the issue, the staff which appears to be run by the youth there, seems to need better supervision, these kids don't put there phones down to accomplish the task at hand , and the attitude you get when they make a mistake is unbelievable. Like I said better supervision is needed. read more

Great sub and service. Very nice staff. Freshly sliced meats piled high. Good Mikes Juice. Fresh Roll. The staff was very helpful and let me take photos and video of the sub making process! You can see the video review of the # 13 Original Italian Sub: https://throwdownkitchen.com/jersey-mikes-italian-sub-copycat/ read more

Jersey Mike's Subs - Fast Food Near Me - Owings Mills, Maryland

I'll sadly not go back to this location. I thought this location as it's in the same shopping center as the Costco, Giant and Lowe's would be nice to visit and get subs. The table area where the sandwich are prepared were not cleaned after each customer. The blading machine that slices the meat was just as messy. Pieces of meat, bread crumbs, lettuce etc was all over. The servers that worked there looked very young and maybe it was busy before I walked in but there was a male customer behind me who actually was upset at the appearance and told the guy slicing the meat that he declined to eat there and that the food areas weren't cleaned properly to his liking and walked out. I ordered a club sub (giant) I asked for wheat bread, no cheese and as my sandwich was given to the young lady to dress up, I saw the provolone cheese and I informed her I asked for no cheese. She removed it. Then after she began to add on my toppings, she forgot the bacon. I waited long enough to see if she would check my ticket but then I realized the guy that took my order did not make note of my order and the lady had no clue what I ordered. So I kindly said, excuse me, the club sub says it comes with bacon... she said oh and added the bacon and wrapped up my sandwich. I decided that this place wasn't cleaned properly or that the staff were running the sandwich shop effectively to get me to want to revisit. That was my second visit and my last. read more

Jersey Mike's Subs - Preparation area - Fast Food Near Me - Owings Mills, Maryland

I walked in, was ignored for 10 mins. Watched staff wipe their noses with the back of their hands, they said "name" and handed me my incorrect sandwich. Wild how much each location varies, but this is the first terrible jersey mikes experience I've ever had read more

Hate having onions on my sandwich so made sure to put that on my order; still had onions. Sandwiches are always consistent, not great , but frankly what sandwich in Maryland has great bread and good stuff? I am used to this place being consistent and quick and today that didn't occur or maybe I just don't understand the process. I placed my order over 12 minutes(cold not hot sandwich) before walking in and they were just working on it? No line so was rather confused. read more

Disorganized. Rude. Slow. Unsanitary. Uneducated. I had a terrible experience at the Jersey Mikes in Owings Mills, Maryland. There were 5+ employees on the floor and just a couple of customers. I waited over 10-20 minutes after the time my online order was expected to be ready. While I patiently waited for my food, I watched an employee handle cash and credit cards with the same gloves to make the subs. Disgusting. I asked about my order and they gave me the wrong sandwich. Another employee from the back appeared and gave me an attitude as the 4 other employees sat and watched her make my order and loudly complained that they "don't need this job" right in front of me. When she was done, she asked if she "made them right" with an attitude, when she had the online order ticket right in front of her and then stormed off slamming an oven door. I usually frequent the Jersey Mike location in Westminster and the staff are always kind, timely, clean, and polite. Take one guess why that difference may be? Don't eat here, save your time and money. read more

At the risk of sounding brash, the staff's level of ineptitude in completing basic tasks is mind numbing. How difficult is it move with a sense of urgency or adhear to basic procedures and protocols. You get what you pay for I guess. All I can hope for is better management and leadership. read more

Newer location but very lively. Nice staff and quick service. Nice clean place to eat.

Simply awful. Awful customer service. Awful sandwich. Workers couldn't be bothered with me. Backs turned. No greeting. When I was finally acknowledged the server rushed me so severely that I felt intense pressure to make up my mind. This was my first experience with Jersey Mike's and I will not be returning. read more

Awful service at the Jersey Mikes Subs in Owings Mills Maryland, the employees are rude and act like they are doing you a favor to wait on you. Employees make jokes about how rude coworkers are to customers who are still in the store. This place was dirty, unorganized and very unprofessional. The manager has no control, the employees laugh out loud and snicker as she speaks. One employee asked me if I knew what time it was and said that if I wanted something I should hurry up before they closed. It was before 6:00 pm and the store closes at 8:00 pm. Go figure. This store stops taking orders about an hour before closing on any given day. So how long does it take to make a sub? My guess is that these young people must be family of the owner. That's the only reason they can work this way and still have jobs. To the owner, these children ( because that's how they present themselves) are going to drive your establishment into the ground. Customer service and cleanliness are everything! 10200 Mill Run Cir Owings Mills, MD 21117 read more

Okay officially done, I ordered a mini turkey and cheese with chips and a soda. Walked to Jersey Mike's because it was a beautiful day and thought I'd get some exercise. They handed me a bag with chips and soda and I walked away. First mistake was that I didn't check the bag. Get home get on my conference call, pot lunch soda, open my chips and look on he bag. No sandwich, but I do have about 100 Jersey mile napkins. Smh moment. I'm on a conference call so I send my daughter with the receipt to tell the story, bring the napkins back and get my sandwich. I get the sandwich finally and the bread is so hard literally when I tapped it with my fingers too could hear the crackle. Old bread, I'm done with this location. Why is it so hard to find a good place to eat in Owings mills??? read more

Awful Ordered 3 subs 1- Chicken Chipotle SO salty was like eating a salt shaker and surely didn't taste like chicken 1- Club Sub Bacon was burnt and black too hard to eat also too much salt and was covered with oregano 1- Original Italian Sub same here too too much salt and oregano tomatoes had no taste Bread on All 3 subs stale and hard read more

I love Jersey Mike's! Food was delicious as usual, I got the original Italian! Staff is new but you have to start somewhere! Kind, polite and friendly. The only complaint I have is the speaker in the ceiling was directly over the order spot and THE MUSIC WAS WAY TOO LOUD. It's hard enough hearing muffled voices through masks, but not hearing what I would like on and with my order was bothersome. I understand the energy of the music is what they were striving for, but getting my order correct is more important :-) read more

Terrible service very slow! Will not return! Other one near Tesla way faster and better service and friendly staff! Stay away if possible

The food is always so good!! I always get the Italian sandwich!! The first time I tried Jersey mikes I vowed to never go to subway ever again lol read more

Completely disgraceful,! Not sure who the manager is because he wasn't on-site! Employees are all minors unsupervised and wearing no name badges. Ordered online and paid with credit card. Arrived a little before pick up time and was told they don't have it. Excuse me? Right here in my email. Offered no apology and continued to wait on other customers while I waited for my food. 20 minutes later food no apologies nothing! I'm done! read more

They have replaced the entire staff and are excellent now! Really attentive, great service and food.

Slowest service I have ever experienced. I ordered online, and it wasn't until I inquired about my order (15 mins late) did they actually start making it. At least 7 other people had walked in and ordered and received their order while I waited....very little supervision, but a lot of disorganization. read more

I want to Jersey Mike's based on the website photos of their subs. Picked up my order, paid $20 (with tip), got home-- and discovered I had 2 orders of bread. Meat on both subs so minimal, it may as well have been nonexistent. Will not be going back. read more