Ordered dinner via the app and had good and bad things to say. We picked up our order via the app pretty close to the time it said on the app, which was good timing for a busy Saturday night. For a big order, they got most things right but little disappointed that there were 2 things missing-- no onions on one burger and no ranch packet with the onion rings. Burgers were well made and not too much sauce on the burgers. Only disappointing thing is that in one of my bites into my patty, there was a little bone fragment. The fries were also too salty. Overall, still a decent place to come for burgers and fries with the family. It was handy seeing that you can order 6 milkshakes and only need one carrying out container! read more

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I had to check out the new boneless BBQ baby back rib sandwich and mac & cheese as soon as I heard about them. I usually leave Shake Shack pretty happy, but this time was a bit of a letdown overall. The highlight for me was definitely the mac & cheese--it was creamy, flavorful, and just really well done. The sandwich, though, didn't quite hit the mark. The sauce was tasty and the overall flavor was good, but the meat was a little dry. To be fair, I did order pickup and got there about 15 minutes after the promised time, so that might've affected it. The strawberry lemonade also missed for me--it had more of a bitter taste than I expected. I'll still be back, but I'll probably stick to my usual burger or chicken next time. Although I'm still thinking about the rib sandwich and if I do order it I'll eat it right away read more

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I've been to Shake Shack many times, including the Scottsdale Fashion Square location, and the difference between that store and the San Tan Village location is honestly disappointing. Scottsdale has always been consistently delicious. Hot food, well assembled, and exactly what you expect from Shake Shack. Unfortunately, the San Tan Village location has been subpar every single time I've gone. The food is rarely piping hot, and the burgers and fries are always put together super messy, like they were rushed out with zero care. Portion size was very small with the Korean chicken sandwich as well. I keep giving this location another chance, hoping it'll improve, but it hasn't. When you know how good Shake Shack can be, this location just doesn't cut it. At this point, I don't think I'll be coming back to the San Tan Village Shake Shack. If you want the real Shake Shack experience, Scottsdale is the move. read more

First visit to Shack Shack. Ordered online for pickup and the only reason I decide to finally give them a try was the advertising on the BBQ Baby Back Rib Sandwich. They got the baby part right it certainly is the smallest sandwich I've seen in a long time $14 for this sandwich and nothing else. Lowest price value sandwich ever in my life. It it's defense it did taste great what there was of it. No need for this guy to go backs. I'd call this a loan slider and nothing more. No wonder I haven't been here before. read more

Food and service was good. I can't remember what I had, I'm thinking it was a hot dog. My friend had the strawberry shake and it was amazing. read more

I had to wait 40 minutes for my meal. I understand it's busy but 40 minutes for shake shack?? This needs to be figured out as I am very hesitant to ever come back to this location. I filled out a survey link that I was sent and provided my feedback but there was nothing done to make it up. Just bad service. read more

Really surprised by all the bad reviews on this locations! I haven't been to a Shake Shack in a minute and was pleasantly surprised with how yummy it was! Even with the location being EXTREMELY busy we got our food in a decent amount of time. The staff was nice and didn't see bothered by the chaos. Will be back! read more

First up being visually assaulted by the staff following overpriced small portions not a big deal because everything was so over salted it was impossible to eat. The person who brought out the food just walked by and dropped it literally on the table said nothing and walked away. Disappointed is an understatement for $40.00 for two attempted meals I'm out you order at a kiosk okay no problem clean your table because you couldn't find a clean one to sit at and they want a 20% tip sorry all a no go good luck with this business model. All & All dreadful read more

Visited Shake Shack for lunch after a Costco run in Gilbert at SanTan Village. The atmosphere leaned messy for a fast-food spot, and the service felt pretty indifferent. We tried the Shack Burgers and fries, and honestly, the bun was dense, the cheese tasted overly processed, and I couldn't even tell if there was any sauce on it. The fries were just okay, nothing memorable. I left feeling like I had eaten pure junk, and it sat heavy afterward. Overall, below average and definitely not worth a return visit. Saluti read more

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The hamburgers are always really good. The fries are always crispy. There's not much you can say about their food. The service is ok. They are using kiosks now and that experience always sucks. The ambiance is super casual. read more

Let me start with saying the staff is fantastic, the place is neat, clean and inviting inside. Plenty of seats and definately packed when i went, so pretty popular. Our burgers tasted great but they were so small. Like Wendy's value meal burger small, which was disappointing for the price. Next time shake only!! read more

Shake Shack San Tan Village - Burgers Near Me - Gilbert, Arizona

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You would think them charging $24 for double meat -no cheese, fries and Lemon aide they would give you quality. Total opposite, their food is crap, my order took about 15 minutes to get and the burger sat under the heat lamp for close to 5 minutes. Threw half away, it was burnt and dried. Will never go back and by seeing their rating I should have stayed away! Also watched the kid handing the food out soak his hand in the table cleaning detergent then touched the food.they need to learn from In-N-Out, clean fresh and quick. Place is worse than McDonald's at a premium price. Update: got sick and threw the meal up in the middle of the night. read more

Shake Shack San Tan Village - Burnt burger. Crappy bread that fell apart - Burgers Near Me - Gilbert, Arizona

Burgers are small. It's pricey. Service is always sub-par. Restaurant had dirty tables, making it difficult to dine in, so we sat outside. The hype isn't worth it for me. read more

Shake Shack San Tan Village - Burgers Near Me - Gilbert, Arizona

Really good vibe and atmosphere here! They have two tv screens which occasionally show the games! Fast service , the food quality is exceptional ! Love shake shack... It's better than IN N OUT! Yes I said it! Although it cost about 2 to 3 times more, the flavor is satisfying. The meat feels so fulfilling, and the crinkle cut fries with the cheese is **Next Level. Their shakes are higher quality as well! Black truffle limited time item is decently good! And the fries read more

Shake Shack San Tan Village - Shack ShackBurger- 10/7/24 - Burgers Near Me - Gilbert, Arizona

Love the shake shack!! The food is high quality! Service was good. Make sure you use the app you'll save money.

Yummy SS food. This location is inconsistent in service, customer engagement and friendliness.

Shake Shack started as a small hot dog stand in Madison Square Park NY in 2001. It has grown and expanded into a quick-casual kiosk-style "fast food" restaurant. Was excited to experience this place when I saw they had a "limited time" truffle burger and parmesan garlic fries with truffle sauce offer. Obsessed with truffle anything, so this was a must try! This is a self ordering pick up process. Browse the digital menu and select from the items listed. You are able to add or remove ingredients as well, pick extras and add additional sauces etc. We ordered 4 truffle burgers & 4 parmesan garlic fries (to go). It was super busy the evening my husband went in. Due to that and having to place your own order, it was a longer wait process. The burgers were somewhat small for the price, a little greasy and couldn't really taste that truffle flavor with the combination of the Gruyère cheese. The fries were just average (not a real fan of crinkle). The side of dipping sauce is the same truffle spread on the burger & could make out more of the truffle blend with them. Best tasting thing on the burger was the crispy onions. The patty itself was extremely thin. Currently, there are 377 Shake Shack locations throughout the world, so it's a concept that's really caught on. Note- Their most popular burger is their namesake: ShackBurger Shhh-They also have a Peanut Butter & Bacon SmokeShack. It's a secret menu item that's a sweet and savory combination of peanut butter & bacon. This would be my next choice if we choose to go again. They also offer promotions and coupon deals through their app. So, if you are a member you can get discounts redeemable by entering that code through their kiosk. *Be advised that the check out process may ask or add on a 10% gratuity. This is divided amongst the staff including the kitchen cooks. It's up to you to decide, but remember two things: this is not a full service restaurant and no real guest interactions. However, someone is preparing your meal and it's a little something for their efforts as they don't end up with much anyway with the current tax on tips fee. I would suggest giving at least the 10% option if not more! read more

Shake Shack San Tan Village - Truffle Burger & Garlic Parmesan Fries W/ Truffle Sauce (To Go Order) - Burgers Near Me - Gilbert, Arizona

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The customer service and employees were great. But that was about the only thing that was good about this place. When we walked in the door we are placed our orders and trying to decide if we should go with a single or a double burger, I figured for $7a single would be an ok size burger then we move to fries $5 for regular fries now we are at $12 basic math for a meal with no drink after having no where to sit inside because they have all these big table that you can't separate there would be two people sitting at 6 top makes no sense our food comes and the burgers where the size of a kids mean burger from Burger King and our drinks had no idea so the soda was semi warm, we looked at the recipe we didn't mark no ice so I'm not sure what the mix up was. Over it was over priced, understaffed, dirty, and completely chaotic. There needs to be a better system for ordering and seating or something. read more

Good burger. Fries are done properly. You can see the maillard reaction on the patty. Beef flavor comes through. A step above most fadt food burgers. Staff is quick and helpful. read more

Shake Shack San Tan Village - Burger and fries - Burgers Near Me - Gilbert, Arizona

Honestly such a sad experience as i love shake shack, this location is a no go! Very rude customers specially the nightshift, will take 40 minutes or longer to make a single burger. Terrible slow working staff compared to every other location in Az. read more

Came in for dinner and got the Shake cheeseburger with fries. Bam! Thats always my go to burger! Once again it it was spot on perfection! Juicy, cooked to perfection and full of goodness! I love the fries too! They are crunchy and delicious! I enjoyed sitting outside, watching the gorgeous sunset as an added bonus. Service was fast and accurate. What else can a hungry girl ask for? read more

Shake Shack San Tan Village - Cheeseburgers for the WIN!! - Burgers Near Me - Gilbert, Arizona

We decided to give this restaurant a try because we were in the mood for chicken sandwiches. Restaurant was pretty busy. The staff was friendly and patient. Restaurant was clean on the inside. The chicken sandwiches were very well prepared and delicious. The chicken was tender and moist and seasoned properly. Definitely worth a little bit of extra money. The french fries were crisp and delicious but I will say they do seem to be a little bit on the expensive side for frozen crinkle cut french fries. read more

Shake Shack San Tan Village - Burgers Near Me - Gilbert, Arizona

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Listen, the food is good. Nice and hot. Their BBQ sauce was a perfect addition to their nuggets. But, to the maker of my grilled cheese sir/ma'am, COUNT YOUR DAYS. YOU ARE LUCKY I CANT HELP SHAKE SHACK ID YOU AND IMPRISON YOU!!! The chicken sandwich was bomb! read more

Shake Shack San Tan Village - Grilled Cheese - Burgers Near Me - Gilbert, Arizona

Waited over 30 minutes while watching my order under the heat lamp for 15 minutes being pushed down for other orders. Asked them to remake our order and the my said it now will take longer. It shouldn't take 30 minutes to full fill an order. Manager came out to apologize and give a card for free chicken. Shit, we just want our food fresh and not take so long. First and last time here. By the way, their burgers are trash. It's not worth the price. Plain ads burger. In & Outs double double is way better. read more

We ordered our food at the kiosk. It is not cheap but it is good. The burgers arn't very big so we ended up with doubles. We shared 2 order of fries and 2 yummy shakes. I have to admit the shakes are thick and really good. The Dubai Chocolate is amazing. Just really rich and you certainly don't need a double. Burger or fries. Heck just order a shake. read more

This place had gone downhill for a while, although the service always lacks the food is worth stopping in for. It's got a fast food set up. We have started to just order at the tablets and seat ourselves. They offer gluten free buns and their cookies and cream malted shake is to die for! This last time we went it was actually so so good! They are redeemed! The food quality has gone up and yes it is a more expensive burger but worth the heartiness! So so yummy!!! read more

Shake shack comes to us all the way from Manhattan. It started out as a hot dog stand. They pride themselves in sourcing high quality ingredients no hormones / antibiotics. I love supporting businesses that care about sustainability. The menu is simple and delicious. The truffle burgers and truffle parmesan crinkle cut fries are my favorite. They also have vegetarian options the shroom and veggie shack. You get a bunch of shakes, frozen custards and lemonades. The food is 4 stars, service and ambiance are ok. I like to get my order to go. Prices are reasonable. Definitely check them out if you haven't. Cheers! read more

This location has forgotten my sauce the last 3 times I have ordered here. Not sure why that's an issue every single time but definitely needs improvement. read more

Place was dirty. Took 32 minutes to get our food. $92 for 4 people. After 20 minutes we asked if we could get our drinks and the staff didn't know what to do with that question. After 32 minutes we got our food. Everything was cold except for one burger. We asked for hot fries, which they did bring over. Pathetic powder "Parmesan" on our fries. French onion burger were a total mess. Posted a picture of what we got next to the picture of the actual item on menu. It was my first time and there is no reason to go back. read more

Shake Shack San Tan Village - This is what is it SUPPOSED to look like. - Burgers Near Me - Gilbert, Arizona

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I was recommended to this place by one of my best friends, so being it was a half day at school today, I thought I'd stop here for lunch on my way to running errands. I used the convenient order kiosk after checking out the menu boards. I decided on the Shack Burger w/o cheese. Call me crazy, but I don't like cheese on burgers! Got Crinkle Cut Fries and a Coke Zero to drink to complete my order. The ambiance is perfect for eating alone or dining with company. The restaurant is clean and well stocked. Plenty of tabes to dine at, plus a patio with 4 tables for outdoor eating. My food was really good and perfect! The portion sizes were just right for me as well! read more

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Today was my first and last visit to Shake Shack. I've been looking forward to trying the food here, but everything from the service to the food leaves a lot to be desired. When we arrived there were only a few people ahead of us in line, the employee at the counter asked that we order on the kiosk saying that they were short staffed. No problem, we ordered on the kiosk selecting no cheese for both the burgers and also ordered fries and shakes to go. After 30 minutes of waiting and seeing around 30-40 more people standing around waiting for their orders, plus witnessing many people bringing back wrong orders and mixed up orders, we decided to request a refund not knowing how much longer it would take. They said our order would be ready shortly. After we eventually got our food home, the burgers both had cheese so the person I got it for couldn't eat it. The shakes were watery and the fries were good but small portions for the price. I was also concerned about the sanitation of the restaurant. One employee handling food with gloves on was also on their cell phone and the whipped cream was sitting out on the counter the whole time we were there. I feel bad for the staff who seemed defeated, I hope management can take note and better support the employees but I wouldn't be returning to try it again. read more

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Better than the first time I had it. Way to make up for bad first impression. Restaurant was clean AF, kiosk made ordering easy. Service was swift like the drug running trucking company. Food was Bussin - as the cool new punk a55 kids say. read more

Shake Shack San Tan Village - Custom shit right here. Onions on fleek. Hit so hard. - Burgers Near Me - Gilbert, Arizona

Delicious food as always! Shakes are the best and burgers are phenomenal. Quick service. read more

Shake Shack San Tan Village - Cookies and Cream Shake - Burgers Near Me - Gilbert, Arizona

If fries are important to you, don't eat here! I got a double cheeseburger which was good but so greasy that the bun got soaked and it fell apart a bit but the fries were the worst. They were stale and tasted like rancid oil. I couldn't eat them. I guess I should've gotten a shake because I'm guessing that's why people go here. Def not for the fries. read more

Oh my gosh, I've never felt more sick than eating here. Mother's burger was a whole bag of salt, gluten free bun on mine was rock hard and dry, brother took a bite and said he lost his appetite. Not worth almost 80 dollars for 3 horrible burgers and 2 fries. Absolutely horrible. My brother said he owes us an apology for even recommending coming to this place. read more

Felt like it wasn't very busy but yet took a pretty long time to get a burger & a side of fries. Probably waited about 20 minutes total from the time I placed my order to get my food. I also got a text that said my food was ready but still waited by the counter another 5ish minutes while my burger sat on the shelf & then heard them ask for "fries to go" that tasted like they were undercooked & lacked salt. Staff were nice, just seemed to lack a sense of urgency. There was also an employee that sagged her pants so low I unfortunately could see the majority of the underwear she had on. Kinda weird to see that in an eating establishment, maybe that's just me... $17.63 is also just so much for a burger & fries. Didn't even consider a drink at that point. Also, please don't ask me to tip when I ordered from an iPad :) read more

I was running errands at San Tan Village and decided have an early lunch. I've never been to Shake Shack, but have wanted to try it as a grew up in Indianapolis and love Steak'n Shake. I got there as soon as they opened at 10:30. The double cheeseburger was okay. But I ate it in my car. I was disgusted when I tried to find a clean table. They just opened and the tables hadn't been cleaned from the previous day!! How clean is the kitchen?!? read more

Pretty decent food. Service wasn't super friendly, but it's more "fast food" style so don't expect anything out of the norm.

I am surprised by all the bad reviews here. We came here and did not have any issues. They have a huge menu board on the wall when you first come in. They also have 4 tablets were you place your order and pay. They should do a better job of calling your name or give you a number for your table. I got the double smokehouse burger, cheese fries, and small diet coke. I really liked the burger. It is a manageable size. The cheese fries are great. Crispy fries covered in nacho cheese. They give free refills if you ask for it. Also ask for a fork. read more

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I haven't been to shake Shack in a while. Decided to go today. Customer service was ok. The server that took my order was pleasant and getting my food was timely. Unfortunately the fries was cold and my schroom burger was cold and bun was stiff and hard. It stated on the bag that it was hot but truly was not. I'm so disappointed with the food. My experience few years ago was great. But it has sure gone down hill. I don't plan to go back. read more