The cheese sauce for the fries was basically Cheese Whiz, and the $12 price for the Shack Stack burger for $11.69 was ridiculous!! Bad food overall. Wont eat here again or recommend it to ANYONE. I expected better. read more

Hardly any information on the drive up window. I couldn't locate an online menu. Imho, a drive through restaurant should have enough information for one to know what one wants before you get to the ordering spot. I was forced to fall back on 'give me one of your best selling hamburgers and your most popular shake.' I paid at least 30% more than other comparable drive throughs, over $13, and I felt there was nothing special there. Also, the cashier was less than friendly. read more

I waited in the drive thru for almost 10 minutes. After waiting that long, you'd think at the very least the fries would be hot or even warm. Nope! They were ice cold and the burger was sub par at best. Almost $19 for a burger, fries and drink... I feel violated. Definitely do not recommend. read more

First ever visit to the Shack. Came through the drive thru to order a single burger (shack burger?). For $6.50, I was expecting a hearty, two- hander but received a relatively small patty on an inflated bun. Meat was mid- grade at best (couple of gristle bits or tendon-like pieces). Lettuce was like chewing on nylon. Tomato was similar/rubbery. 10 min wait for the worst burger I've tried in the Maple Grove area to date. Really wanted to love it but wish I would have stopped at Chick-fil-A instead. read more

horrible burger with crushed bun and i ordered a double without cheese and got a regular with cheese.. the service was ok. but i went through the drive through so i didn't sit down and could only eat when i got back home and i live 15 min away so i do not want to drive 15 min back and forth for one patty just disappointing and i won't be going again read more

Shake Shack Maple Grove - horrible burger - Burgers Near Me - Maple Grove, Minnesota

So I gave it another chance and had a better experience. Burger is on par with Freddy's or Culver's. French fries are better here so I would choose the Shack over those 2 if not for the cost. I just checked and Shack burger is over 2x price of Culver's. Not sure about Freddy's. Shack not worth that $$$$ read more

Placed an order for Shake Burger, Cheese Fries, and shake at 8:35. Waited at drive thru for at least 8 mins. Got the shake. Lots of workers standing around talking. Girl finally told us to pull in slot 1 and someone would bring our food out. While waiting I watched several workers leave since they close at 9. (One that left kicked a bag of garbage from her car out of the way of her door and took off. Nice. At 9:07 a guy brought food out to the car next door who ordered after we did. He asked what we ordered. He apologized and asked for my card. He'd reimburse the food and make it. Ah, no, not comfortable handing over my card. I said no thank you and left. $17 for a puny little shake. Very disappointing. read more

Came in for the first time today:) friendly welcome and the staff were great help! Gave yummy suggestions and the food was delicious! Also we didn't have to wait super long which is always nice! Definitely will have to come back! Thanks for the great experience shake shack! read more

The burgers where just as small as a White Castle slider. The food was cold. The avocado on the burger was just a little tiny piece and they charge 1.89? 1/10 would not recommend if I could give a 0 review I would only good thing about the place is that they didn't have a paper straw read more

The lemonade is not fresh, the chicken nuggets are tiny for what the cost. They forgot half of the dipping sauces and the nuggets were extremely salty. Cost was $16+ no where near the value read more

new to maple grove. Decided to try. no prices on the on line menu. No wonder - it was ridiculously expensive. The hamburgers are just ok The only fries they have are those awful crinkle fries. we wanted to like it but I can't find anything good to say. oh, and they got our order wrong too. read more

One, the price on their food is way too high. When I went there I ordered a cheeseburger, fries and a shake. The total came out to be 16.57. Which compared to a fast-food restaurant like McDonald's, the price would be about 10 or so dollars. Now keep in mind that I had to buy everything separately. The fries did not come with the burger. So everything I ordered was separate. Two, The food was not very well done. The Burger tasted like someone tried to burn the patty as much as they could. The Bun and the sauce on the other hand was a plus. The fries were polar opposites. Every fry that you picked up either had enough salt on one fry to give a person a heart attack or no salt at all. The proportions were ok at best. They gave me about a handful of fries in a little box. The shake was also mediocre at best. I am not a huge chocolate fan but this shake was not something I would eat again. When I tried to drink it I had to use a vacuum cleaner to get something out of the straw because of how thick the shake was. They also may have dumped the entire chocolate syrup into my shake entirely because it tasted very chocolate. Now with all of this negativity, I would consider their customer service was very good, They were very friendly and helpful when I was ordering. I would overall give them an 8/10 on the customer service side but a 3.5/10 on the food side. I would say that they spent too much money on the exterior of the building and not enough money trying to make the food better or make it just a bit less expensive. All in all, I would not recommend shake shack unless you are willing to spend fifteen dollars on a burger and some fries as well as a concrete shake that is impossible to get out of a straw. If you do go I would recommend that you ask the employees for a health insurance discount because after eating their food you probably need a hospital. read more

So I gave this a review already and felt like I should give this a second try.i did upgrade to an extra star because I went inside this time instead of drive thru to get a better perspective of what this place has to offer. I came on a Wednesday during dinner time. The inside was very clean and kinda fancy for a burger joint. The staff was very friendly. The food took about 110 minutes to get to me, but It was very busy and the employees were working so hard to get the food out. The quality of the food is 5 out of 5. I didn't thi k it was possible to get the bun saft and crispy at the same time. The fries were probably the best fries I've ever had. Not overly crispy, but soft enough to enjoy. Very fresh. I didnt order any of the meals on the menu. I ordered a double cheese burger, medium fry, and a large diet coke...and a small sprite for my daughter. And that came to $21. . Like I said in my first review, you get what you pay for...here you definitely pay for it. However I am glad I gave it a second chance, and I recommend that everyone give it a try. Absolutely delicious!!! read more

Mediocre food, but seemed over priced for what it was. Shake was decent, but nothing worth returning over.

First and last time at this place. I always heard how good it was. I went the the drive through, told the person I've never been here before and what all came on the chicken bacon avocado sandwich, because in the photo there was more than chicken bacon and avocado. I was told it came with chicken and avocado. I said that's it? They said yes. I asked if you had to pay extra for what was on it in the photo? They said no. I asked again what all came on it, they said lettuce and pickles. This person was very rude and if I wasn't in the drive through I would have left. I got to the window and asked for a manager, who came to the window and it was obvious they didn't care that their employees rude. I'd give the sandwich 2/5, it wasn't that great. Never going back. read more

I ordered a double cheeseburger and a shake for approximately $15. The burger was delicious but the shake wasn't as good as I expected.

Double cheese burger - over done and dry. Chocolate shake tasted like chocolate milk. Chicken sandwich - pressed chicken. BUT the fries were hot and really good. Sorry to say we won't be going back. read more

We went for the floats and basically it's a glass of soda with a small scoop of ice cream. When I asked if this is how they are always made the response was yes. Not worth six dollars for a glass of soda! read more

Ran into this place on my to Trader Joe's. Never knew it existed. I figured, "What the heck, it's 88° outside and good time to have a shake." So, I went thru the drive thru and ordered a strawberry shake. And with only one 16oz size avail at $6, I thought the price was a little steep. But boy, was it worth every penny! Hands down, this is the BEST tasting milkshake I have ever tasted in my entire life. The texture & creaminess was out if the world! The flavor was very good, not too strong & and not too sweet. It was indeed a dynamite shake! Only reason why I am not giving it 5 stars was because of how difficult it was getting into the drive thru. It's completely blocked off from the road. And therefore need to go through the parking lot to get into the drive-thru. And if all the cars are in their spaces, then you'll have to go to the other side of the road to somehow get to the drive thru. What a hassle! But on the other hand, what a milkshake! I'll be back again . read more

The food was good and the customer service was as well! You can tell the young staff was working hard to keep up with the orders.

We just went through the drive they which was slow. We tried to be patient. We ordered two burgers, a hot dog and cheese fries. The order came out with no hot dog so my husband went back in. We got home and found two chicken sandwiches and regular fries. Disappointing. I will not return. Not worth it. read more

Horrible customer service, the people working were extremely rude. I was the one and only person in the drive through. It took about 10 minutes for my order. There were tons of people working and they were constantly looking over at me through the window and laughing. Extremely disrespectful. when i finally got my food I asked to speak to the manager and the lady said, "we don't have a manager and sir if you want to apply for a job you have to go online." I laughed in the disbelief she would say that. Extremely over priced also read more

We have been here 3-4 times now (drive thru) and there is consistently something wrong with our order. My main issue that i'll here mention is that they don't handle allergy concerns well. We try to order a plain patty with no bun for my son who has a dairy allergy. They don't have a button for this I was told- so we have received the burger twice in a bun and once in a lettuce wrap. Please make it easier for your staff to fulfill a no bun request!!!! read more

Our order was a drive thru order. We were told to pull up to the waiting area so we can wait in our car while they prepared our food. We waited for thirty mins only to find out that they never made it. My husband went inside and the employees on their lunch break were talking to the other employees working their shift. The manager had to come out to help us figure out why our order was never made and had to tell the employees to stop talking to each other. That was the level of customer service provided. They cared more about socializing with each other than to give us our food. They gave us our order and it was all wrong. Never going back. I haven't even tasted the food yet to give a review but I'm sure it tastes good. read more

Did the drive through about 6:15pm last night. Only 1 car in front of me and staff standing in drive to take your order. They give you a menu card - which has NO prices BTW. Ordering 3 bacon cheeseburgers, 1 with no tomato was the hardest thing ever. Ordered 3 fries (only 1 size to choose from) and 3 B/W shakes. Holy ShakeShack $53 later. The burger had zero taste and didn't have any type of sauce on it, fries were cold and soggy and while the shake was okay, not worth $6+ for the size. From the time my order was taken to receiving it, more than 11 minutes had elapsed. I heard someone say they had to make the bacon (that explains the cold soggy fries) Won't be back read more