Doug had the most amazing customer service. He was very knowledgeable of the menu and had the utmost patience for my friends and I. He served us with a very positive attitude, and I will certainly be back. read more

Very grateful to shake shack not just for the delicious cookies and cream milkshake but also churning out one of the best chicken sandwiches I have ever had in the district. It was crisp, well seasoned and picturesque and the staff were wonderful despite the late hour. I also appreciated the ambiance of it being a modern burger joint either ample seating and the ability to order using a kiosk in the event the front counter was full. Would highly recommend! read more

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If you're looking for a quick yummy burger meal, Shake Shack is always the move. My fiancé and I came to this location for a fast casual dinner. I was sad to see that they didn't offer dairy free milkshakes. They did have fun seasonal flavors though and we enjoyed an overly sweet Christmas Cookie milkshake. I got my usual Shack Burger which hit the spot. There was a lot of seating available. It was pretty much empty since it was the night after Thanksgiving. We ordered our food at a virtual kiosk and took a number. Someone came out and served us our food not too long after our orders. There are a bunch of other fast food chains nearby too. We enjoyed our time at this Shake Shack. read more

Shake Shack Dupont Circle - Xmas cookie shake and shack burger - Burgers Near Me - Washington, DC, District of Columbia

Ordered at 4 on a Sunday. Went to the kiosk. The truffle fries were sold out. All the shakes were sold out and the root beer on tap was sold out. That's not good for a business. I got the double shake burger and fries. Wanted a shake but couldn't get one. Staff was friendly. Food was basic fast food nothing to spectacular read more

Good place, the workers were nice, nice decoration, but my food was really late, cold, soggy, and missing half the bun.

horrid service. waited for 20 minutes and didn't get my shake, I had to leave because I had a meeting to go to. I don't recommend eating here at all. do better. read more

Against my better judgment, I went along with my colleagues--we call ourselves the "Lunch Bunch"--to pick up lunch to bring back to the office. Today was "Free Fries Day," which had everyone excited, especially since it meant not having to spend $20 on a sandwich and fries. I ordered the loaded BBQ chicken sandwich with fries. While eating it, something seemed a bit off.....it was not good at all. About an hour later, one of my colleagues mentioned that her sandwich tasted bad. I told her I had the same experience. That sealed it--we've officially removed Shake Shack from our Lunch Bunch list of options. read more

If I could live off of Shake Shack burgers, I would! From the taste of the patty to the buns, to the sauce they put on their burgers they are one of my favorite burger spots. They also have cheese fries and a variety of milkshakes if you want to splurge on something extra. Service is always good when I come to this location, but I feel like I always come when they are slammed! You can order to go or sit down and eat your lunch/dinner as they have a good amount of seating. read more

The two stars are because the food (once it finally arrived!), was great. But we had to wait forever!!!, and there was a large collection of delivery people also waiting, while the staff were decidedly NOT overly concerned. Got a half-hearted, "sorry for the wait", after about half an hour. My biggest complaint, was how disgustingly dirty the place was!! The floor was so greasy, that we were literally skidding on the grease. . .and leaving footprints throughout. Granted, it was towards the end of the day, but it wouldn't hurt to do some cleaning throughout the day, especially in such a crowded location. read more

Actual worst restaurant ever. I'm not coming back because of the wait, the hygiene, the shouting in the kitchen, and the fact that I waited over 45 mins for a simple order. In fact, my impression of Shake Shack as a BRAND has gone down. (PS are the employees high at w read more

Shake Shack Dupont Circle - Messy and no food. Why aren't they cooking. - Burgers Near Me - Washington, DC, District of Columbia

I've visited this Shake Shack so many times since opening. Generally, the food is OK and the customer service consistently is mediocre. Since opening they've transitioned almost exclusively to receiving customer orders via self-serve kiosks, as is how most other Shake Shacks operate in the area and region. However, they still have the capability to take customer orders with their employees. In a way the self-serve kiosk improve customer service as there is minimal contact with staff, however, I've gotten into the habit of ordering food on the mobile app to increase ordering accuracy and minimize employee interaction. This location thrives off of foot traffic from the local nightclubs in Dupont Circle. They easily serve hundreds of customers on Friday and Saturday nights. Consider ordering via the mobile app to reduce wait time which is my recommendation for all Shake Shack locations only because there is so much liberty in being able to pre-order food with the intent of spending minimal time in restaurants. read more

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Literally the worst service. Slow even with no one in the restaurant and 5 people working. Ordered in restaurant and even when order was complete they just put it on rack to get cold and didn't call out my name. Lazy workers. read more

The BLT sandwich I ordered didn't look like the picture that was shown and it only had a flat pieces of bacon and one piece of lettuce I wouldn't recommend this place to anyone. You don't deserve no stars read more

I had no idea this was even here. I had been to this area a few years prior to living here and I do not remember this being part of this intersection. But after roaming the streets for a bit and in need of some food, I decided to stop here. From the outside it looks like a put together place, but when you walk in, you can tell it is a well used location that definitely needs a deep clean. With all the foot traffic in and out and how busy it is in here, all it really needs is a deep clean. I will preface this with I didn't get a burger when I came here. But I did get a full meal. This location uses the self serve kiosks where you have a number. Once you order, you either stand around and wait for it, as for a to go order, or you take that number and just sit at some random table throughout. Then the fun is that you hope that they get your food to you before it gets cold. It's like a game of hide and seek and your prize is your food you ordered. When I did place my order I had to wait a bit as one of the machines were down and the other two were being used by people that weren't very tech savvy. I then took my number and found a table in the back of the place. My food did arrive shortly after it was prepared. I went to the condiments area and grabbed a few things, like extra napkins and of course condiments. Take it from me, pay attention to the items sitting in this area and don't mindlessly grabbed what is in front of you. I ended up with mustard and hot sauce on my hot dog. Not a horrible choice, but definitely not the best choice. The hot sauce packet looks exactly like a ketchup packet. I paired it with the fries with cheese sauce. Was it worth it, not really. The pricing for this is just too much of a novel meal that I definitely could have found elsewhere at a decent price. This place was a mess from the moment I walked in here and I can see why there are doors at the back that make for an easy exit. read more

Food: 5/5 Shake Shack burger with tomatoes and lettuce is excellent, especially for the price. Smaller patty so you might go with a double, but the price climbs $3 to roughly $10 for that. Burger doesn't come with fries... Fries: 4/5 Crinkle fries but much much better than Ore-ida. Crisp, fresh and tasty. Tried the bacon cheese fries, which seems expensive at $6.49 for a single cardboard skiff, but they went a long way and could easily be split with someone. Shake: 4/5 Tried the oreo-cookie. Very tasty and the cookie crumbles were just the right size to get through the straw. Bit pricy at $6.50 for the small size portion, being one reason for less than full 5/5. Ambiance:. Nicer than it looks from the entry. Music was some rap with some hip hop flair from yesteryear like Earth Wind & Fire. The backroom has a loft and is pretty cool. There were a number of tables back there with street people who had maybe bought a drink and just hanging until they closed. They were quiet but one had what looked like a couple days of trash surrounding him at his feet and he was sleeping wrapped in a blanket. Not sure this is the look you want for arriving people sitting in this large seating section. Couple tables needed cleanup but that wasn't part of their process during the 60 minutes we were there. Bonus for staying open late! Definitely returning, especially for takeout. read more

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Oh how the stars have fallen. 57 minutes and counting for a small, simple, in-restaurant order. Place was nearly empty except for the employees who were mostly hanging out at the tables in the back instead of in the kitchen. We escalated to the manager who apologized but didn't offer to make it right. The only positive customer service element was a worker helped my kiddo turn on the water to fill the water cup. The food was good when we eventually got it after an hour wait, but the service was inexcusable. read more

Yes, I'm going there: this is a five star shake shack. While the food is as you would expect it just about any other of their locations, the service with a smile offered by every single staff member brings this place to the top of my shake shack list. By comparison, the store in Hollywood, California, just a few doors down from the Pantages theater, features an entire staff of people who seemingly forgot how to smile. Not here in DC; the young lady that took our order, another lady who brought our food out, and a third individual who just happened to be walking by towards the back... Each of them treated us like we were guests in their home. And as evidence that it was not a fluke, we made two separate orders; one for our burgers and fries, and the second one for our respective chocolate and vanilla shakes. Because, as my dad says in Vegas: "we're not here for a haircut." I don't know the next time I will be in Washington DC, but like so many places that we have visited around our great country, customer service, kindness, and courtesy all seem to be far superior in many locations outside of my native southern California. I suppose we could take a lesson on that to be a little nicer and slow down a little bit. I'm not gonna hold my breath. read more

Shake Shack Dupont Circle - people sitting at tables in a restaurant - Burgers Near Me - Washington, DC, District of Columbia

Absolutely not. Am I reviewing the same shake shack as these other reviewers?! I was SO excited to get all of the food and get a nice picture along side a positive review to post on here but our food just came out.... nothing like food. I would've gotten more of my moneys worth at McDonald's. Hotdog came out BURNT, it was supposed to be a double for the shack burger and single for truffle burger but they got the two mixed up, and fries came out bland. Everything just awful and I had to pay full price for this?!?!? I hope they're wearing gloves making this food... it would be the least they could do with the food coming out like this. Really disappointed. read more

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Why do you not include straws in post mate orders that include milkshakes ?!?! How tf else am I supposed to drink it

First shake shack burger are delicious too the soul. Place was clean . Upon coming i was welcomed in . My sever was teirra such a sweet lil girls with a great smile . Bring all my food and drinks to my table for my family it was such great experience in DC to eat here . read more

So, I ordered my burger via post mates and received it. I was thinking since I ordered for delivery the food would not be as good. After I sunk my teeth in the burger I realized this is the best burger place I ever had. I always thought in n out burger was the best but I got a new favorite. Yeah, shake shack is my new favorite restaurant. read more

As usual the burgers were very good; however, $20 for a Cheeseburger, fries and a drink is excessive. The location was clean and service was good. read more

The people and food make this place one of the busiest in town. Reliable burgers, fries, shakes (Vanilla ), and crispy chicken in a bun. Staff are friendly. Takeout is easy. If you're local, it's a staple. If you're a tourist, this Shake Shack is so handy. Seats are front, side, and in back. Today, I had little mishap, and the manager was so great. Kudos and gratitude to Destiny, the A+ manager. read more

I placed my order using the app. My order was correct and everything was very tasty. This location was very clean, including the bathrooms, which are located all the way towards the back. read more

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Chicken burger came out nice and hot. Looks mouth watering. The lemonade really hit the spot. Not too sweet or tangy. Ordering was self service and the place was clean and quiet. Took a little time for my drink, it when I came to ask about it, they kindly made it. read more

Shake Shack Dupont Circle - Avocado Bacon Chicken - Burgers Near Me - Washington, DC, District of Columbia

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Bad food and bad service. Seems employees aren't trained well. Other locations are better.

Oily burger waited 20 minutes, was not clean, poor showing when compared to other Shake Shack, but is a high volume store but no excuse for how long or how dirty store is read more

I'm definitely a Shack Shack girl and whenever I go, I get two things- the Shake Stack (cheeseburger with a cheese stuffed mushroom) and cheese crinkle cut fries. On our first night in DC, we were super hungry and came across one downtown. Since they also sold beer by the pitcher for a good price (not to mention the yummy frozen custard that was an inevitable purchase), it was a win win on all counts. Everything was just as I expected and I was a happy camper. Bf ordered a pitcher of beer, which he mostly drank, and he surprised me later by ordering the frozen custard special. It was an awesome 1st meal in DC. read more

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We both love Shake Shack already, but after hearing about the Hot Ones collab, we had to make a special trip. We got the Hot Ones burger, as well as the new hot cheese fries; both were very good! Neither item was too different than Shake Shack's norm, but that's okay because they have good basics. The real star was the Hot Ones sauce they give you on the burger and on the side for the fries. It's definitely spicy but tastes great! This is also our first time trying the Dupont Circle location, which we heard had good reviews. This is probably our new go-to Shake Shack spot. Easy self-service ordering, quick service, clean tables, and lots of space. Will come back! read more

Shake Shack Dupont Circle - Cheeseburger Hot Ones- Burger Hot Ones- Bacon Cheese Fries Fries - Burgers Near Me - Washington, DC, District of Columbia

Hot and tasty......a long wait but worth it. Order by app and save a lot of time... Loved the seasonal peach shake....could have had two read more

gave me a PINK burger so i asked for it to be remade, and waited 30 minutes as 10 other people received their orders all while my burger was "lost". then had employees coming up to me saying "oh you're still waiting for your burger?" YES AND HUNGRY SO PLEASE DO SOMETHING ABOUT IT!!! I am a really patient person but they pushed me over the edge with this one. do not eat here. read more

Wish I took pictures but I forgot. I had this bbq burger with fried onions. Was so good, especially after a day party. The sandwich and the fries were hittin. Had it with some water. Brought me back to life. Would definitely go again. read more

I truly believe Shake Shake is the best fast(ish) food place out there. I have a pleasant experience every time I dine at a location. The wait time in line was not that bad considering I went around lunch time. The serving staff was nice, smiled, and were very friendly. Tempted me to get the double when I should have gotten the single (I'm easily tempted). The food was great as usual. I can never resist putting cheese on those crinkle fries. Place was also clean and I saw staff quickly cleaning tables as everyone left. read more

Shake Shack Dupont Circle - ShackBurger Cheese Fries - Burgers Near Me - Washington, DC, District of Columbia

Really expensive for small portions. Fifteen dollars for ten chicken bites and a large lemonade is crazy. The chicken bite was very hot and oily. The employees were helpful. The restaurant was clean and bright. I won't be going back though, there's better food spots near by. read more

Ok, so this review is a few months late. Came here before Covid but if you want to know what to order, keep reading... I love Shake Shack! I'm not the biggest In&Out fan (yes, I know it's crazy and I'm from the bay but I just don't like it). The burgers and shakes are my favorite! Service was mediocre. We did come in before closing so we definitely wasn't expecting some high energy from the staff. We ordered the shroom burger, shack stack and fries! Can't go wrong with either burger. Personally I love the shroom burger. The crisp fried portobello mushroom oozes out with cheese, bun is so delicious, and the lettuce and tomatoes are fresh! The crinkle cut fries are also my favorite. You can also order it with cheese or bacon. The shack stack is a cheeseburger and shroom burger topped with lettuce and tomato. If you can't decide between the cheese burger and shroom burger, the shack stack combines the best of both worlds. read more

Shake Shack Dupont Circle - Burgers Near Me - Washington, DC, District of Columbia

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This place is convenient to where I work and they are a pretty decent burger joint. What I like most about this place is the buttery hamburger bun. It's soft, warm and buttery which makes the sandwich very satisfying to my tummy. As an avid french fry lover . . . they are hit or miss on some days. I think it's truly the texture for me. But this has nothing to do with the this store, however the overall choosing of this particular type of french fry. LOL but ketchup or cheese fries won't hurt and they are good when I have to tell myself to enjoy them. They have very good shakes, soda selections and booze if you are in the mood. This establishment is clean but there is always a ton of chatter among the employees when I come here. While I expect chatter from them, it's never about work. Overall they are good when in the mood for a burger. read more

Shake Shack Dupont Circle - Burgers Near Me - Washington, DC, District of Columbia

The customer is so top tier. The calmness of the team during this busy time is something magical to see. They are all so nice and smiling and getting along together and moving with ease. What a dream team!!!! read more

Shake Shack Dupont Circle - Cookie and cream milkshake. - Burgers Near Me - Washington, DC, District of Columbia

Very pleased with our Shake Shack experience. First, the cashier was super friendly. Props to him for being so pleasant and welcoming. Boyfriend and I ordered Shake Stack $10.95, a Chick'n Shak $6.89 and ShackBurger $5.69, Crinkle Cut Fries $2.99, plus a Malted Mocha Cookies & Cream Milkshake $5.99 + $.50 for Malt. The Shake Stack is a very thick piece of deep-fried portobello mushroom topped with a ton of melted cheese and a beef patty topped with cheese. It was really tasty, but kind of expensive. I think I could almost get all the pleasure of a Shake Stack without the beef patty -- so I might just get a 'Shroom Burger next time. Feels weird not to order beef at a hamburger place, but the mushroom was really good! Chick'n Shack -- also delicious! Very crispy fried chicken breast, a nice thick piece. ShackBurger was actually my least favorite? It's kind of just a normal burger, and I probably honestly prefer In N Out. Hometown favorite. Crinkle Cut Fries were tasty, but not can't-stop-eating-them tasty. Maybe I should top it with Cheese/Bacon next time. Malted Mocha Cookies & Cream. Ran into some issues here -- they gave my shake to someone else! As soon as my beeper started buzzing, I ran up to pick my order, and saw a shake that looked like mine being handed to someone else. I figured -- maybe we ordered the same thing? I waited about 5-10 minutes until this stranger's order was ready, when they handed her the coffee shake she had actually ordered with the rest of her food. She was understandably confused and I immediately figured out that they had given her my shake. Her name wasn't remotely similar to mine -- clearly the employee handing out orders hadn't bothered to verify either her name, number or order. And she was more apologetic than the employee who had made the mistake. It was so frustrating! Also, the shake was very good, but since I could barely taste the malt, I probably wouldn't choose to add malt next time. read more

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The food is excellent. The prices are high. The service is quick if you get the shack burger and fries. The ambiance is warm and friendly it's a vibe. read more

Shake Shack Dupont Circle - ShackBurger - Burgers Near Me - Washington, DC, District of Columbia

It is Shake Shack and it is delicious. Double Shack Burger with crinkle fries all day, errday. This Dupont location is easily accessibe since it sits in the middle of all the action. Whether the food is to satisfy hunger or to pregame a night of heavy drinking, you can count on Shake Shack. This location is pretty big with seating behind the order/pick-up counter and additional seating upstairs. Well stocked condiment bar. However, there is room for improvement when it comes to customer service. Lots of loud noises and incessant chatter, which was quite odd since it seemed like diners were pretty much to themselves, so roles were reversed. I did want to shoutout Isaiah who was so hospitable during our dine-in experience. He went up to every single table asking how customers were doing, bussing tables, grabbing condiments. Shake Shack - let me know how else I can send these kudos up. He deserves it! read more

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