This shack is just FULL of love and happiness. Both from the customers and staff! Lots of amazing people there like the managers, cooks, cashiers They often go around asking if the people eating in-shack need anything else and they go above and beyond The building is also really well conditioned with high ceilings and lots of seats, I like going on a hot day. The prices are also pretty good on the app, since some items come cheaper plus they have deals read more

Shake Shack Downey - This is PART of the seating area they have. - Burgers Near Me - Downey, California

I wouldn't recommend Shake Shack. I paid about $11 for just the burger, and it was much smaller than I expected. The bottom bun was already soggy by the time I parked to eat it, even though I only drove a very short distance from the restaurant. The burger was juicy, but it was also incredibly sloppy, and the bun was too small to hold everything together. On top of that, it was way too salty. I like seasoning, but this had more salt than I could enjoy. For the price, I expected a much better burger. Between the small size, soggy bun, and overly salty taste, I don't think it was worth the money. I won't be ordering it again. read more

Shake Shack is consistently good and definitely a place I'd come back to. The food is really tasty, especially the burgers, and the chicken sandwiches are excellent. I'm also a big fan of their crinkle-cut fries. They have a nice beverage selection too, which is a great bonus beyond the standard soft drinks. The restaurant is always clean, and the overall atmosphere is pleasant and easygoing, with people just enjoying a good meal. Even though I used the digital ordering system, the staff still came across as friendly, attentive, and helpful, which stood out for a fast-casual spot. It is a little on the pricey side for a burger place, but in my opinion the food quality, taste, cleanliness, and overall experience still make it a good value. Solid food, good service, clean environment, and definitely worth coming back to. read more

Burgers are ok but ordering 4 cheeseburger meals and making it 75 dollars is freaking crazy. No wonder it never has a line. 75 freaking dollars. Nothing added nothing upgraded just 4 number 2 meals which is the burger fries and drink. Amazingly expensive. I was tempted to drive off before paying but some sort of moral high ground kept my foot off the gas pedal. Won't be coming here again unless they lower their prices. read more

BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY Free shake for Rewards members Strawberry shake- I haven't had an In N' Out strawberry shake in over 20 years, but as far as my memory can recollect, I believe Shake Shack's strawberry shake is just as good. Maybe better. Real strawberries, house-made vanilla frozen custard. This frozen concoction was thick, creamy, and high quality. Service was good. Ordering via the app was simple. Curiously, I did not receive a notification on the app that my shake was ready, nor did an employee bring out my shake to the counter for pickup. I had to ask if my shake was ready, and the manager pulled it out of the chest freezer. Being in the freezer made the shake a bit thicker and in need of some defrosting. Plenty of indoor & outdoor seating, this Shake Shack also has a drive-thru. I love a good shake, and Shake Shack's are pretty darn good, if you ask me. The strawberry shake hits, and I wouldn't hesitate to get it again. I'm not a fan of their burgers, but Shake Shack's namesake shakes are worth a visit. read more

See all

I like Shake Shack and ordering via the app. Thought I'd try a different burger other than my favorite, SmokeShack. I ordered the K-Shack BBQ Burger among with fries for $3 (via the app only). My food was ready when I arrived and was still hot/warm. Fries were crispy. However my burger looked nothing like the picture. It looked like squashed up mess. The flavor was average. $11.29 is a lot for a burger. I will think twice before deviating from my favorite again. Restaurant appeared clean inside and out. I didn't have much interaction with employees. Sis like that my order was ready as promised in the app. read more

Shake Shack Downey - K-Shack BBQ Burger - Burgers Near Me - Downey, California

See all

The burger was made too salty, I had literally had to throw my $8.00 burger. It's not even edible. And they had to park me for 2 hot dogs and 1 burger for 15 minutes . read more

Young lady clerk at drive thru was rude. I had to cancel my order. Customer service deserves customer service oriented people. Attitudes are No Bueno for business! read more

Quality, taste and cleanliness is far apart from being a gourmet burger place. Restaurant was dirty, empty, and sad feel... My fries came with a piece of hair on it read more

Shake Shack Downey - Our first time and last time coming to this Shake Shack, fry on the tray has a piece of dark hair on it. Burgers had no flavor at all. - Burgers Near Me - Downey, California

Tried Shake Shack recently and overall it was a good experience, just a bit on the pricey side. Luckily, they had a BOGO deal that day, which made it more worth it but it was a combo of a burger and a chicken sandwich. The burger was honestly the highlight--juicy, flavorful, and exactly what you'd expect. Definitely lived up to the hype. The chicken sandwich, though, wasn't as impressive. It felt pretty average and didn't stand out compared to the burger. If anything, they really shine with their burgers, so I'd probably stick to that next time. Still a solid spot, just be ready to spend a little more. read more

See all

I went to this Shake Shack twice: once during the Shack Challenge, and the other to redeem my free burger/sandwich reward from said challenge. My review of The Market Place location in Irvine mentioned that a $1 Shack Hack of a fountain drink would count as a valid order for the Shack Challenge, and that's actually what I did on my first visit here. I wanted to rest for a little while, but it was early evening when I went, and I definitely didn't want to go to a coffee shop at that time of day. I placed my order in the app for the $1 fountain drink and picked it up just a couple minutes later. When I first arrived, there was a girl who immediately greeted me and offered to assist. I told her my name for pickup, and she immediately went and retrieved my Large Coke Zero. Yes, you read that right. The $1 Shack Hack includes the Large size, so why not?! There were plenty of empty tables inside, so I sat at one and sipped on my drink while scrolling through my phone. Suddenly, it felt like a coffee shop, but with a soft drink replacing the coffee lol. The ambience was great, the noise level was reasonable, and the Coke Zero I was sipping on really hit the spot after a busy weekend being out and about. On my second visit, I went to redeem my reward of a free burger/sandwich. They had recently rolled out the French Onion Soup Burger on their menu, and I wanted to give that one a try. This particular burger can be ordered with one, two, or three patties, and knowing that the free reward would encompass all three, I chose the trifecta. After placing my order on my phone, the app gave me an estimated wait time of 7 minutes, which was quite fast I thought! I would have expected at least 10 to be honest! I came in well before my scheduled pickup time, and there were no employees at the front to assist customers, contrary to my first visit. With the exception of the table closest to the triple filtered water station, all the tables by a window or wall were occupied. I sat at that table for ease of access to the water as well as napkins. From that table, I could see the employees working in the kitchen, but none of them noticed me waiting there. I didn't bother to flag down an employee from the back until a couple customers came in a minute before my scheduled pickup time to pick up their order. I then went up and told an employee my name for pickup, knowing I might have to wait a minute or two more. She went to the back to check on my order, and while she was bagging up my order, another employee asked for my name for pickup. She really waited until after I told her co-worker my name before asking that question?? Anyways, even though service was off at that time, the first employee I spoke to came up to the counter and beckoned to me to pick up my takeout bag. I could tell they were working hard in the kitchen, but maybe a little too hard that they forgot to cover the register at the front. My takeout bag contained the Triple French Onion Soup Burger alongside three packets of ketchup and a sizable stack of napkins, all within a cardboard tray that was about the same length as the bag. It got a little tricky to take the tray vertically straight out of the bag, but once I did, I was able to feast on the behemoth of this burger! Well, at least the patties were a behemoth, but the same can't be said for the French Onion flavor as it wasn't as prevalent as I hoped, especially for the price point. Most of the flavor ended up on the wrapper, but the gruyere cheese really stole the show here! I absolutely loved how ooey gooey cheesy it was, and I wish the same could have been said for the onions as well. The burger also includes parmesan aioli, but I didn't distinctly remember tasting it. It was likely meshed with the gruyere cheese, some of which got stuck on the wrapper. They have a few kiosks by the front door to take your order, which might explain why there wasn't any employee stationed at the front counter on my last visit. However, I did see an employee assist a customer ordering at a kiosk. While I did enjoy the burger, I think you wouldn't be missing out on much if, say, you got some other triple burger for a few dollars less. Granted, I could have added some ketchup, but I shudder to ponder what the francophones would say about that. If I were to rate this Shack Shack on this last visit alone, I would have been vacillating between 3 and 4 stars. However, since I had a pleasant first visit here, I'll round up to 4. Also, if you're trying to get in on the Shack Challenge fun, sorry, but it has ended already. However, if you have the reward, but haven't redeemed it yet, here's another Shack Hack, this time from yours truly: The fine print mentions that the free burger/sandwich can be up to $16.99 in value. However, the Triple French Onion Soup Burger is actually more than that, yet I still didn't get charged upon redemption of the reward! You do get charged for add-ons, however, like bacon and avocado. read more

See all

Flavor of patties: alright, 5/10. Bread: 8/10. Fries: 10/10. It's a good place to experience once. Or twice. Very pricey for a regular burger spot. It's clean inside, and you need a LONG restroom code to use it. You're going to spend about $20 each person if you get a whole meal. The Dubai shake was good. I've never had a Dubai pistachio anything, so it was good. Service was good. Just a LITTLE slow. read more

See all

These bad reviews r giving me a headache. Disappointing to see people not understand something great and not appreciate quality fresh product. If you have not tried Shake Shack, dont let the bad reviews discourage you. Shake Shack is an NYC chain that started with a cult following. For those old enough to remember original NYC locations with lines out the door every day. Shake Shack has stood the test of expanding nationally and not lose any of the quality of their food. Their menu is small but changes with limited itemd through out the year. The burgers are fresh, delicious with quality ingredients. Keep in mind this is not In-In-Out delicious budget burgers, you do pay fir the freshness and avoid ultra processed food. Sad to see its always empty, maybe we not ready for this location. Been here multiple times including drive through, amazing how quickly a fresh grilled burger comes out. Service has always been ok, parking always available with dedicated parking spaces. read more

I gave it a second chance, I'm all for second chances...and I'm sooooo glad I did!!!! Wow the summer menu is SPECTACULAR!!! I did the drive thru and it was quick and efficient. The gal at the drive thru even gave me ice water because it was a bit warm out I had a bacon burger with onion straws but ate it in the car on the way hone it was INCREDIBLE! The shack is so cute with string lights and adorable color scheme! The star was the fried pickles with ranch dressing...oh my wow!!! Go get these today!!! read more

See all

Finally a fast food hamburger chain that makes smash style burgers. If you're a burger lover then let me tell you that the smash style burger's here are delicious. Fresh lettuce, tomatoes and angus beef patties. I personally love my burger with mayo, mustard, pickles, sometimes bacon and will usually opt out of the ShackSauce & cheese. If you decide to go with any other spread of your choice on the burger like mayo mustard instead of the ShackSauce, they will nicely let you know that they can not do that for you but can hand you condiment packets so that you can add it to the burger yourself. Minus (-1) one star on the Yelp review for not being flexible on the preparation of the burger. The seasoning on their spicy fries is pretty good too, something different to literally spice up your fries. The pricing on a regular burger combo will run you around $20 which is a little high but fair. Service wait time at the drive thru and in the establishment lobby is reasonable. read more

Shake Shack Downey - Double Bacon Burger, Spicy Fries, Strawberry Lemonade - Burgers Near Me - Downey, California

See all

Stopped by and ordered a double Shake Shack. Nice and flavorful. Also ordered a beef hotdog with onion relish and mustard, (got to me with just onions but ai was able to add some catchup and ranch that made it happen for me). Topped that off with an order of Onion Rings that hit the table nice and hot. Only my second visit here (the first was Veterans Day and it was awesome), and both times were pleasant experiences and the meals were tasty. The place is a buzz with family couples and individuals enjoying their meals and experiences and that's a place ai don't mind sitting and partaking. Surely will be back for more. Gratitude and give thanks Shake Shack and staff for another memorable meal experience til next time. read more

See all

I have had a few instances where I have had to drive back and request assistance for my order being incorrect. I ordered a shack burger with no cheese and add avocado, once the burger did not have the avocado and when I got home I had to turn around and go back, the second time they added avocado but there was no lettuce and tomato. I have also ordered cheese fries on two separate occasions and they have put the cheese on the bottom rather than on top of the fries which provides a difficult experience trying to eat them. Overall love shake shack but really not to sure that the quality or presentation of an order is prioritized. read more

Shake Shack Downey - Burgers Near Me - Downey, California

See all

Food is horrible !! No flavor I was expecting a decent burger, it was not good at all and pricey the mac & cheese looks like it's frozen on the pictures they have breadcrumbs. I don't see one breadcrumb don't come save your money. read more

Shake Shack Downey - This is the mac & cheese that is supposed to come with breadcrumbs. It looks straight out of the microwave. - Burgers Near Me - Downey, California

I really wanted to try the Dubai pistachio chocolate shake that is back at Shake Shack, I found it to be pretty good, a little pricey at $10 for a regular sized shake, but it had a a pretty good pistachio flavor with a nice chocolate crunch when you squeeze the cup to break up the chocolate. I had never been to to this Shake Shack and I thought the service was pretty fast, the ambiance was nice, and the food was decent too! read more

See all

They have 2 lines for drive thru, but only let one order all the time if that's the case just have one . Lady was a bit rude instead of apologizing she was like okay are you going to order . read more

Took the boys to get dinner. It took us 18 minutes for someone to take our order via drive thru and then 18 mins to get our food. They just opened so it was to be expected. And it was a Friday evening We couldn't use the free burger deal it's only if you go inside and use the kiosk. Use code burgerblitz from Dec 16-24 for a free burger. They forgot my boys pickles on the side. They were very busy I get it. I'm glad they had a chicken sandwich option since me and the boy are trying to stay away from beef. Little boy had a hot dog and they both seemed to enjoy their shakes more than anything. Get the double patty if you are hungry the Pattie's may be on the smaller side for the average Juan. I'm sure I'll be back I may let it die down a little and ask for our pickles. read more

Shake Shack Downey - Burgers Near Me - Downey, California

Came on a weekend, plenty of seating inside and menu wasn't hard to find. Easy ordering with the kiosk also. I was not expecting to like this burger so much. Automatic top 5 for me. Brought my sisters here to try it out. Ordered fries for us to all share which we thought tasted like any other fries. The burgers were definitely the hype! read more

What can I say? IYKYK It's Shake shack! Food is 11/10 The place was clean, good service and quick too. Glad it's in Downey!! read more

Shake Shack Downey - Drive Thru!! - Burgers Near Me - Downey, California

See all

I stopped by the drive thru during their soft opening. I'm excited that there will be a drive thru at this location. It seemed like they were still training and when I drove up to the window they had me tap my credit card and gave me my order but didn't provide a receipt. I asked for one, and I'm happy I did. The bill was double what I should have been charged, they had to call a manager over to issue a refund and recharge me. As for the food the burgers were ok, the shakes were a bit on the thin side. The real winner for me was the chicken sandwich, they had a good crunch! read more

Shake Shack Downey - Burgers Near Me - Downey, California

See all

Had to see what all the hype was about.. visited today soon after they opened. .. and these guys have been pretty busy since their grand opening! Everyone working is very friendly there. Only negative comment to add is that their music is way too loud... Sis and I ordered two shack burgers and cheese fries to share, it was about $25. Burgers were decent sized and seasoned well.. could've used more sauce, fries were nice and crispy!! Maybe a little more cheese sauce tho.. I brought half my burger home per usual :) we were definitely happy with our lunch!! Next time we will have to try the flat top dogs and the shakes! read more

Shake Shack Downey - Burgers Near Me - Downey, California

My order was ready to go before the time they said which was great. A very smooth take out process and I didn't know they had a drive through! So cool and convenient. Food was hot and ready. So much flavor. Fried pickles 9/10 wish I had more (you get 8) Spicy fries were more dusted than seasoned but still very yummy. We got shake shack burgers so the classics. I love the burgers here cause they're like smash burgers. Presented well and not layered sloppy at all like other places. It was very clean inside the restaurant as well. Packed with happy people read more

Not what I expected. Burger was greasy and the lettuce tomato and onions tasted like they were microwaved. The whole vibe inside was somber. Most of the employees looked miserable. We have too many options in Downey to come here again. read more

Ordered to go. The hotdog bun is burned. I was halfway eating it and just pop to my mind to check the hotdog.. lol! Then voila the bun is burned! It's like eating charcoal bun.. read more

Shake Shack Downey - Burned hotdog bun.. meeehh - Burgers Near Me - Downey, California

The food was good and service was great. But the price and portion size is outrageous! I cant justify ever going back with these prices. Considering all the food options within walking distance. read more

Shake Shack Downey - Two small meals and one cheeseburger - Burgers Near Me - Downey, California

Great burger, clean vibes, and friendly crew. Was definitely busy when we ordered. No human contact unless asking for condiments or when they drop food at table. We shared fries + one strawberry shake, and the total still stung a bit. Tasty enough to return, just more on a date night than family outing! read more

I love the mushroom burger. I prefer it without the cheese in the middle. They have amazing shakes here . It's a fancy burgers. The place runs like a well oiled machine. I love me a shake shack. I do love that they have a veggie burger, but I prefer a beyond. Attention management please consider adding beyond burger to the menu. read more

See all

So excited we got one of these local!! Inside looks like shake shack...very clean with the tablet ordering. I love the burgers here and yes, its not cheap but i have always been impressed with the quality and sauces and how they change up their menu and shakes. I get the cheeseburger (or chicken sometimes) with bbq sauce on the side and its awesome. Love their fries too!! My husband gets their gluten free bun here on the burger which he enjoys. We are both not wild about the cheese sauce on the fries so we dont order that but we tried the truffle parm i think and those were good! I dont think you can really compare this place to in n out, which is fast food. Maybe nexx which offers a lot of the same options and is sit down. But i like nexx and in n out as well but they are all 3 different places! Service is usually very helpful and i will keep coming here (parking so so) and hopefully introduce my parents to them too! read more

Unfortunately it was not worth the $40.75 1 shack burger & 1 double shack , 2 regular fries and a shake. My double was missing a patty .. but over all the burger is basic . Nothing special . In n out is way better read more

Shake Shack Downey - Burgers Near Me - Downey, California

Took a star off for the price. Timed the drive through at 6 minutes with 2 cars in front of us. He did warn us the cheeseburger is only bread, meat, and cheese. I'm a no frills foodie so that was ok with me. $30 for 2 single cheeseburgers, 2 classic fries and no drinks. The bun was like a roll, the smashed meat was pretty good. The krinkle fries were fried to a crisp but I like them. I'll prolly go again when I get a craving. read more

Shake Shack Downey - Yum - Burgers Near Me - Downey, California

The service was great! Everyone was friendly and super helpful. One of the employees offered us water cups while waiting. That was actually pretty cool since it was unexpected. The place feels very minimal and spacious, the sitting arrangements were fine but also felt like it was small? But also, it was pretty busy so maybe there were a lot of people there. The burgers were good; approved by my 12 and 9 yr old which is a HUGE win. The shake was delicious. The fries were good too. Overall we were happy, it is pricy. 4 burgers (one not in the picture), 2 sodas, (speciality) fries, and a shake was $62. read more

Shake Shack Downey - Avocado Bacon Cheeseburger - Burgers Near Me - Downey, California

See all

Chill place. Angel and Justin made it happen for our last minute large group. And of course the chicken and mojos always on point read more

Shake Shack Downey - Pizza and chicken - Burgers Near Me - Downey, California

Today we stopped into Shake shack for lunch and had great service by Jose. He kept checking in on us and got us napkins and refills. The food was also fresh and the store was clean. read more

I eat here so much it's crazy! I think this is my favorite burger spot and I'm absolutely obsessed with the cheese fries more than anything!

The cheese burger was so small and lacked seasoning, I was a bit disappointed. For the price it was so underwhelming. I asked for ranch and it wasn't even filled halfway. The only redeeming quality was the shake, fries, and service. read more

I had the chance to attend their friends and family event before they were open to the public. The menu was 50% off regular price. As with any other restaurant opening they had their kinks that need fixing. The server taking my order was a little slow on the tablet and wasn't too sure on how to add substitutions but she flagged a manager over. The line was steady moving and most importantly my order was accurate. I am excited to have a location much closer now! read more

Shake Shack Downey - Avocado bacon and cheese fries - Burgers Near Me - Downey, California