I had a terrible experience here. The customer service was honestly some of the worst I've encountered. The staff was dismissive, unhelpful, and made me feel rushed and ignored the entire time. No one took the time to explain anything or answer my questions--and when they did respond, it was with attitude. They told me my glasses would be ready in two weeks and that they'd give me a call. I never heard from them. I called to follow up, and they told me the glasses would be ready the following Monday. Again, no call. I had to reach out again, and only then did they say, "Oh, it's here now. Come tomorrow." Unprofessional, disorganized, and just plain rude. I won't be coming back, and I'd suggest you look elsewhere too. read more

Their customer service is terrible.The way they talk with the client is not professional

I went in there yesterday to get a pair of glasses and sunglasses. I see why u have to make an appointment because it gets really busy, this place is popular! The staff was super nice, helpful, and pros that definitely know what they are doing! They have the best selection of frames and sunglasses I've ever seen, monster selection. I went in there with vision insurance but expecting to pay out of pocket but the nice lady helping me cut me a discount without even asking so I didn't have to pay a penny for my custom Versace glasses & Prada sunglasses...what a great surprise! Stuff like that just doesn't happen these days! Ur making a mistake if u go anywhere else! I noticed customers came there from far away n all walks of life cuz they're that good! read more

Love this place got both my dreams lens from here and they have the best prices around

My Korean connection!! My first time buying contacts - amazing care from the optometrist and the staff treated me perfectly. Will convert my wife and friends to this hidden gem! read more

Great team of experienced professionals. I've been going here ever since I was a kid and I'm grateful for them taking care of my glasses needs. read more

Great experience. Love how late they stay open during the week. They had a lot of eyewear options for various different brands. Found parking with a breeze. It was a small gated parking lot. Free parking and had a courtesy patrol officer monitoring the parking area. Very kind staff and matched my facial structure with glasses. My eye exam was a good experience. Everyone seemed to have a great sense of humor and be patient. They had so many options that it can be a good but overwhelming experience. They could do a better job with organizing their products but they have so many with such a limited number of space. read more

Friendly service, great frame selection, and always helpful and patient. I've been a client here now for 3 years and I recommend them to family and friends. They also accept vision insurance, so if you have VSP, MetLife, etc, give them a call and they'll be happy to help. Also, during COVID, they adhere to an appointment method to keep everyone safe! read more

I had a really bad experience here. I went in for a routine I am exam and to pick out new frames. The optometrist that examined me gave me the wrong prescription. He went lower on the power than what I already wore. The worst part is that I paid over 200 out-of-pocket for my new glasses and walked around for two weeks with a terrible migraine. I went back to complain and the main optometrist reexamined me and gave me a new prescription. It took three weeks to get the new prescription on my new glasses. I don't even feel like the second exam was good either because it seem like he just read off the old prescription with a lensometer of old glasses and used that on my new RX. I work for a nonprofit that provides free glasses for kids so I know what the typical routine is, and I did not walk out of there feeling confident. The only thing I can say about this place is that they have a wide selection of frames and that if you are really picky about style and shape you will definitely find something that you love. Also they did not make a good job of making me feel comfortable there. I don't know if it's because I don't speak Korean or because Im not Korean but the employees were rude and ignored me most of the time. read more

This place is terrible. I came here on two separate occasions a few years apart to shop for new glasses. I remembered they were rude during my first visit here, but I figured I'd give them a second chance. There was a sign at the door restricting the number of customers in the store due to COVID. So I waited outside for someone to come assist me, as the sign on the door instructed. This took about 15 minutes. This female employee finally came to the door and asked me what I needed. I showed her a picture of my old glasses that I liked and asked if they had a similar frame. In response, she asked me what brand the frame is from, and I said I don't know. She then said to me in Korean, then how am I supposed to find something like that for you? You can come in and see if there's anything similar for yourself. I should've left right then and there but I had already waited this long I figured I would just take a look. My mistake. When we went inside the store, this older male employee stood in front of us cleaning some glasses but acted as if we weren't right in front of him waiting for help. I apologized for interrupting him while he's busy, showed him my old glasses, and asked if he could show me something similar. All he said was, we don't have anything like that. My old glasses were just plain black, plastic frames with nose pads... how do you not carry something at least similar? I left immediately after. This place has terrible customer service and they make it obvious they don't want your money. Don't waste your time. read more

I am giving one star because I cannot give zero star. I got my eye exam and ordered lenses for my glasses. I paid with my credit card, let them know that I will be picking up in a week because Im coming from Irvine. When I came all the way from irvine to pick up my lenses, they cannot find it because they didn't even order my lenses. They didn't even have my prescription in their system. I got a refund but totally wasted my time. The receptionist or whatever, the older guy with rimless glasses was super cocky/rude in the first place. Not only he is cocky, he cannot get his job done. If you are looking for glasses or contacts, please DO NOT WASTE your time here. Im writing this review to save your precious time and money. read more

Been getting my glasses here since I was in middle school. Kenny is my go-to. Such simple, excellent customer service. Always a pleasant experience when I renew my glasses. He's very informative and makes great suggestions. I recently moved to another city, but I will still be coming back here all because of him! read more

Came here to get contact lenses thru my insurance, VSP. I found them thru the VSP website and they popped up on top as a 'prime provider'. I'm clearly a sucker for ads bc I called to make an appt and they kindly said it's not necessary to make appointments... I walked in to a crowd of people waiting in line to be seen by the doc and to pick up eyewear. I finally flagged someone down (there wasn't a number system or anyone to regulate the order) and she told me I need to wait an hour! For a place so large and popular, they should atleast take appointments so ppl aren't surprised and need to spend half of their Saturdays at an optometry. Two stars for the optician and doc. They're both very kind and knowledgeable. read more

I have been coming to Severance for a good 7 years now and I live in Las Vegas so that should tell you something... I've received glasses & contacts here~ I have never had to make an appointment so the fact that they can just take me as a walk-in is awesome! They have even mailed me my contact lenses because I was unable to pick them up in store. The optometrist is nice and does the exam fast. The office manager, Mr. Peter is also nice and super accommodating. Quick tip: Parking is in the back and free of charge... Usually quite empty... There are a couple other stores in the VIP center that you can drop into if there is a wait~ read more

When I was in the 6th grade, all the "cool" kids wore glasses and naturally I longed to be four-eyed as well. I tried everything, from sitting a little too close to the TV, to staring at my desk light for unhealthy amounts of time. I remember when we had a class trip to the IMAX theater, I snuck in an extra pair of 3D glasses, praying to God that my eyes would worsen with the double glasses. I gleamed when my eyes started feeling irritated. Well, my plan worked, and I've been coming to Severance for more than a decade now. Anyway, onto the actual review... haha... Their service is always very good. They have so many types of frames, so you'll definitely find something you like. You can even try to haggle a little if the price seems too high. Also, they are generous in giving free contact solutions and free pairs of individual contacts. The optometrist, Dr. Bai, is very friendly and genuinely cares about you. They also speak English fluently, so no pressure if you're not Korean! This place is in the same plaza as Samho Tours. Parking is plentiful in their huge private lot. read more

Our family has been coming here as long as I can remember. The employees are nice and friendly. Their glasses and contacts are very satisfactory. They offer new styles for glass frames, not just the old styles. Reasonable prices are a plus. read more

Peter Kim is a very kind and through optician. They offer a great selection. Plenty of parking too.

One of the worst customer service I've ever seen. They didn't even acknowledge me which is worse when I've been coming here since I was a kid. I was kept waiting for 20 min while they took care of new coming people. In the years that I've been going there I've also noticed that they treat Asian families with more respect and care. read more

Dr. Bai, the head optometrist, has been there ever since i started going to Severance in 1988. He always remembers me by name and asks how I'm doing and is interested in my school and work and whatnot. Anyway, good selection of frames and whatever else you might need. The prices are perfectly reasonable as well. read more

I started coming to Severance when my original optometric center didn't accept my new insurance policy. That, I understand, but I had been going to that place since I was 6 and it was really difficult for me to have to go somewhere else for my glasses. So, down the street in this little plaza was a smaller, quaint establishment that did accept my insurance. It isn't very flashy. Of course, I was a little hesitant with trusting them with my eyes, but I had to go somewhere. But this was a very good choice. Now, I'm been going to Severance for almost ten years and they're still great. They have a wide variety of frames from all kinds of name brands. I'm currently sporting a pair from Ralph Lauren Polo which I love. And my last pair was from Baby Phat which was also fabulous. Despite being Korean, I honestly cannot speak Korean to save my life. So, it's really great that they speak English here. It's puts a lot of anxiety off of my mind when I come in, knowing that there won't be a language barrier. They're really friendly and always make sure that you're getting what you want. I know that I'm going to be coming here for another ten years. Trust me. read more

I went in for a check up after some glass particles went into my right eye and started to really bother me. What I though to be a simple procedure turned out to be a full operation requiring anesthetics and all. Thanks to Dr. Bai for s very quick, comfortable, and FREE operation!! Now I will go spread the kind heartedness and good deeds as well. read more

The worst experience I have ever had. They provided me wrong information regarding insurance that I had to give up on glasses frame benefit. They are careless to customers. I would definitely not come here again. read more

Very poor customer service. I have been going to Severance for years. Both my son and I have seen the optometrist and filled our prescriptions. The sales staff are always trying to up sell you on products especially anti glare coating. My last two pairs the coating became spotty and ruined the lenses. I just got another pair, paid $45 extra on my $200 glasses and within 1 month, spots. I took the glasses back and asked them to remove the coating, which took 3 weeks. When I went to pick them up, no offer of a credit, refund....nothing. When I asked about a refund, the sales guy was like we can put the coating back on but it will take 2-3 more weeks. What? Took 3 weeks to get them originally, 3 weeks to strip them and then he wanted them another 3 weeks to recoat. When I asked if he cared he was losing a customer, he just looked at me with his doe eyes and said that's your choice. Wow! Worst customer service. I will not be back! read more

Worst service ever received. Sat there for 20minutes and no one even looked or had the decency to say hi. Five employees and all of them were too busy helping two rich customers because I did not bring my Chanel bag. I walked out. I have busy schedule and do not have time to waste here. Went straight to Somi optometry across the road and super helpful. I was greeted right away and they scheduled me in for check up the same day. read more

I've been going to this place for years and recently realized they overcharge everything they sell compare to other places. The technicians and sales people are nice and helpful, but the owner (optometrist Bai) is not friendly at all. Also, he doesn't do a thorough eye exam compare to other places. Don't recommend this place if you want to protect your eyes. read more

Service is excellent and has a spacious facility after they relocated to the next unit. Repeated customer for over 10 yrs.

When called they greet you in Korean first, they say they will call you but they forget and let you waiting. Optometrist good, selection of glasses good, customer service fair. read more

Peter is exceptional at what he does. Very professional, courteous and attentive. I've been visiting Severance Optical for over 7 years now, mainly due to Peter. I can't imagine going anywhere else for all my families vision care. The optician on staff is also very good. Thank you Peter for always taking such great care of my family! read more

Unbelievably poor customer service and a very unprofessional group of people. I went on a Saturday morning all the way from Irvine and they said their regular doctor was on holiday so I waited an hour and a half for the alternate doctor to arrive, despite their initial estimate. The exam itself was fine, but afterwards the guy with glasses who took the order was pretty rude and dismissive of the brand that I wanted because he wanted to sell the most expensive one. I ordered double the usual amount and paid $390 and he didn't even have it in stock. They said it would ship within a week, but a MONTH later, it still didn't arrive. When we called, they said sorry, they forgot to place the order in the first place. I wanted to give them the benefit of the doubt, because mistakes can happen, so the lady said she'd ship it that day and it would arrive by Monday at the latest (2 days later). Monday passed, and then Tuesday, and Wednesday I called again. They were patronizing and promised it was shipped over the weekend, and that this happened to a lot of people so I had to be patient. Meanwhile I'm getting migraines because I'm wearing old prescriptions that don't fit my vision anymore while waiting for this to arrive. So finally, 5 weeks after my initial appointment, I got the contacts on Saturday, and it turns out the second lady lied because the date on the box said it was shipped on the day of the second time I called. I don't recommend this place at all. They're a rude and unprofessional bunch of liars. read more

This place sucks. The Korean man who helped me wasn't helpful at all. I ended up with some ugly plastic ones that didn't even fit. I kept going back to readjust it but he ended up scratching the frame. I asked to return it and he said it was too late. What a waste of time and money. I ended up just throwing away the glasses. Very bad service and quality. read more

Do not recommend this place. Does not take an appointment for an exam, and had to wait for an hour on a Tuesday morning. I had to listen to the salesman about how bad my employer- sponsered insurance plan is compared to others. He was very rude. read more