Got stranded with a tire blowout on my classic car on a crazy busy day. Arango got me home and Mark…read moretook extra care to load and unload my car carefully. Much appreciated!

If you're looking for excellent customer service, you're looking in the wrong place if you're…read morelooking at Arango Automotive. To say that they were rude and unprofessional would be an understatement. They clearly don't need my business and I have to except that. Give them a call and you will find my words to be true. I'm writing this review so you can avoid the pain of dealing with these people. I guess you have to look like them and talk like them, to receive and respect from them. Got work done several months ago by Arango Automotive and felt a bit uncomfortable but couldn't put my finger on it, till today. Called on Monday, the man picked up the phone and pretty much said (what do you want) then cut me off in the middle of our conversation and told me he would call me back because he was with a customer. Never called back, so I called back, big mistake because he made me feel as if I was bothering him. Set up an appointment for simple inspection, just to be ignored, go to pick up the car believing they did what I requested 7 hours later!, to find the car still in the same place, (no inspection done) ok no worries, you're too busy and really don't need my business. The man sees me coming puts the keys on the counter and walks off into the sun set.

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

Wonderful service and nice people. The work was top notch and very happy to have had my work done…read morethere. Bonus: my insurance company lowered my deductible because they are a preferred vendor.

Gina was great! My car was fixed ahead of schedule! She looks great - the red matches perfectly…read more Gina sent text updates frequently. Gina also handled the rental process. She also handled all of the insurance paperwork, and I only needed to pay the deductible. Great value. The whole experience was painless. I would recommend Emerson Collision to anyone who needs to get their car repaired.

I called Sun Automotive with a question about my brakes, and they were able to schedule me within a…read morecouple of days. They diagnosed the issue accurately and quickly, and I was able to have the brakes repaired right away! They also have great prices as well and prompt and honest service.

Very honest, great service and will only repair what is needed. Stands by work. Worth the waitread more

I have been bringing my vehicles here for quite a few years. Normally, it's just an oil change and…read morenothing else this past year I have had a few things go wrong with my vehicle, and they have repaired them in a timely manner and really took good care of me and my vehicle I really appreciate them, I would highly recommend them to everyone and anyone I know

Bob Kaiser's does quality work for an honest price. Whether it's for an oil change or repair work…read morethey are my first choice.

This collision repair shop is the best I've ever been to. I can't recommend them enough. They are…read moreone of the few places that can repair electric vehicles. They navigated the insurance companies for me and were excellent at communicating and documenting throughout the process. This is also one of the more expensive locations I have been to, but it is worth every penny. They pay their service well and the servicing technicians are very detailed and knowledgeable.

I cannot speak more highly of Fetzner Collision! I had my Tesla Model Y rear bumper scraped…read more(courtesy of the Wegman's parking lot) and they worked me in for an estimate AND repair in record time! Absolutely beautiful work! Many thanks to Brian Fetzner and his team for timely and high quality work at a reasonable price. I won't take my cars anywhere else in the future.

I would avoid this shop at all costs. A full description of all issues is beyond reasonable length…read morefor a review, overall I found this shop and ownership to be untrustworthy, unknowledgeable, and incredibly dishonest on more than one occasion. got a $900 quote for a driveshaft replacement that turned into a $1400 job after several days of delay and no updates. the job only needing less than a handful of hours was originally estimated to be completed same day, and while delays can happen not only was I not updated of any delay, every time I called for updates after their time estimates had passed I was told the vehicle was actively being worked on which I now find likely to be untrue. within days/weeks of having the repair made my vehicle went to a mechanic for an unrelated issue and was determined immediately with a visual inspection my vehicle needed extensive frame repair. The repairs were so dire the vehicle was immediately deemed unsafe and this second mechanic refused to even examine the vehicle further stating it was beyond atleast reasonable repair. These damages were not only never mentioned to me by pats auto prior to service but i received and entire stack of paperwork outlining damages, repairs and other suggested maintenance work that should be done on my vehicle, including rust protection to the frame!! When confronted with this issue the owner informed me they do frame repairs in house and before issuing my requested refund wanted to take a look at the vehicle in attempt to make said repairs to get the vehicle back on the road for atleast a somewhat reasonable amount of time. After hearing the owners plans and estimated longevity for the frame repairs I consented provided they would be suitable to pass a nys inspection and at this point the owner declined to do any work stating the vehicle was beyond reasonable repair. It's worth mentioning this vehicle was most certainly in very poor condition atleast cosmetically going into the shop, regardless it falls under good faith at the very least to inform a customer of such severe damage it is a major safety concern. Not only was i not informed of these major issues but the initial vehicle inspection report has been altered sometime between my vehicle leaving their shop after refusing to do the work they offered and the writing of this review and photos will be attached. Additionally a refund was offered in exchange for the newly installed part however there was never any discussion or even any indication that in doing so my vehicle would be returned back to its running/driving yet damaged condition it was delivered in and that parts would simply be removed.

Our Honda Accord needed front suspension and exhaust repairs. The exhaust repairs were good. The…read morefront end suspension and alignment "repairs" were horrible. Within days the suspension issues returned and the after less than 3 months the alignment was so off both front tires were shredded and needed to be replaced. Will never take another vehicle there and will certainly not recommend them to anyone.

We're new to Grace Auto Repair, and followed our old mechanic, Steve, here. We've had them handle a…read morecouple service issues on our 185K mile Jeep, and have been very happy with the experiences. They are thorough and professional, but don't look for expensive add-ons to drive up your service bill. They will spend time chasing down after market parts to save you some money. We were always happy with Steve's work, and are very happy he's found someplace that has his same work ethic and honesty. This is our new go-to repair shop.

My husband and I were new to Webster and found the prices to be pretty high. Customer service was…read morevery friendly, but the servicing took hours for an oil change and to replace the tires with some new tires I brought in. I was told I need to purchase a brand new car battery because it would die soon. I decided the new car battery could wait because we pay for AAA. It's been over a year, and my car battery is still working just fine. In fact, over the winter I accidentally left the interior light on in my car, so I called AAA to jump it. Well, AAA confirmed my car battery should be good for at least another year! Hopefully this was just a misjudgment, but it's hard to not feel like they were trying to rip us off.