Expected to receive prescription medication from a specialty pharmacy that is urgently needed. Got…read morea delivery date of Friday 11/22/24. They then cancelled this delivery date and got a delivery date of Wednesday 11/27/24. They texted me that they would deliver in the morning before noon and the delivery would need a signature. I texted back yes, I would do that. I ran out as soon as the delivery truck rolled up and waved to the driver so I could sign and get the package, but she drove away. She did not attempt to text or call to say she was here before I saw her and ran out of the house and waved at her. They then wanted to postpone the delivery until 11/29/24. I said this was unacceptable because it is an urgently needed medication. Called customer support and they started a support ticket but would not let me speak to a case manager. They said it would be a priority and would be delivered later today, but we will see.

I had a negative experience with delivery. I paid for 1 day shipping but package was delayed an…read moreextra day understandably due to distance the item was coming from. However on the day it was to arrive, we were outside talking to neighbors when the truck pulled up. We waved to him to signal we are here. The driver sped off, parked across the street from the neighborhood, updated the delivery as "tried to deliver", uploaded a blurry photo of nothing, and left. We tried to call and report it and received no help other than the international headquarters who just said he will try again tomorrow. The driver never got out or made any attempt to deliver but rather avoided delivery altogether. Very put off by the bizarre incident.

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

The service here was great, never a line crowed nor busy, they do have a notary onsite as well.read more

Postman Plus employee: Katie L. is a godsend!! I needed notary service for a court document. Katie…read moreL. provided excellent customer service and is an asset to Postman Plus. I appreciate Postman Plus for employing a wonderful human being.

Visited for notary. Love that no appointment is necessary and can get everything done within…read moreminutes. Staff was all very friendly at this location

I called right before they close and they waited for me to drop off my package. great customer…read moreservice and courteous staff. I highly recommend this store.

I won a vintage lamp at an auction in November 2021. I paid Chioneso Jani at Parcel Handy pick it…read moreup from the auction house, pack it, and ship it to my house. Because of the size, I was told it would cost more to ship as it would have to be double boxed. The price was fair and It arrived in good time. Sadly it arrived very broken so I called Chioneso right away and sent an email with several pictures of the damaged box, thin packaging, and the broken lamp. Naturally, she was surprised and she would file a claim with UPS for me. She was very nice and told me Parcel Handy would make this right. I have been calm, courteous, and patient with every interaction. It has now been 6 months since it was shipped to me. Numerous phone calls and emails over the last 6 months have provided me with no compensation of any sort, and now it goes straight to voice mail when I call. So now I am out over $400 for a lamp that I did not break and can't fix. EDIT: 05/11/2022 Chioneso and Parcel Handy has fully reimbursed me and I am satisfied. She told me she got busy and simply forgot. I take her at her word and will likely do business with Parcel Handy in the future.

The Easiest and most efficient parcel shipping company I've…read moreever worked with. ChiChi were able to not only pick up my item from a local auction house but even help with a light dismantle prior to packing which in the end saved me tons of money ! Highly recommend this company !!! A+ service If you are buying from JayBird Auctions this is the place to contact for Help Mark Illinois

I called and spoke to someone in their Customer Service Dept. She was really nice and helpful. When…read moreI found out my Urban Outfitters package was being shipped with them, I called and told them I wanted the driver to call me before he dropped off my package. She made sure he did that. I made him verify the address before he left the package. Then someone else from customer service called to make sure I received my package. They're trying. *The package they lost before (from Amazon) was delivered to my neighbor's house. I guess the driver just picked any house on my street to leave the package. Scrub.*

We were supposed to have a package delivered on Monday. My wife received the notice that it was…read moredelivered at 732 am. Funny thing is I was in the driveway during that time to leave and there was not a soul in sight. Also, there was NO photo of the item being delivered. Of course we did our due diligence looking for it, to no avail. In contacting LaserShip/OnTrac I couldn't speak to a person but I would receive an email within 48 hours. After 48 hrs after I wrote to them inquiring about it. They sent me a generic email stating we completed our investigation and our system showed it was delivered. I will never use this company! 0 stars

We came on a good day for this location…read more This is a hidden gem of a UPS store. Here's what's my rating is based on: 1. Superior customer service. 2. Prompt and efficient service. 3. Friendly As soon and we walked in we were greeted my the counter person who promptly came over and scanned our package. On the way out, a friendly have a great day. Go here if you want good service.

Open to 7 is very convenient for after work needs. However, the line was long and the store smells…read moreof water damage (wet musty carpet). I needed an envelope and the cashier suggested I try the Dollar Tree to save on packs cost. The offer was nice but I opted for the in store higher priced shipping items.