I have used ServPro twice now. Both with top-notch results…read more The first time was for a rental property in which my tenant found mold. Servpro was recommended by a friend and did not disappoint. Servpro was responsible for removal of the tainted wood, sanitizing the non-porous surfaces, and using industrial HEPA air filtration to clean the air in the home to remove any spores. Then they tested again to make sure the removal did not leave behind an unsafe level of spores. They began work immediately after testing to confirm the mold, then did the work quickly so our contractor could get in and replace the cabinetry. The second time was our residence which was nearly torched by wildfire. The whole house was inundated with smoke and ash in the attic. Servpro removed nearly all of the items in the house for cleaning, including bedding. They thoroughly cleaned the carpets, walls, ceilings--everything. I had to stay in a hotel for a few weeks to work due to the noise, but that was expected. They removed all of the tainted insulation in the attic and cleaned out the ash and dust. They even arranged an HVAC duct cleaning. One good part of the experience was the cost--all covered by insurance. The best part though, was the people. The office staff were great, and quick to respond with answers to my questions. The project manager on both of my jobs was Steve, who kept me informed every step of the way. And then the guys at my residence during the time I was there were amazing. Chris, Aaron, and Morgan were all really personable and hard working. They arrived early in the morning to work as much as they could before the attic became an oven during Redding's punishing summer heat. I can't imagine that's a cakewalk when they were wearing head to toe protective gear. They worked longer into the day than I thought was possible. Servpro cannot possibly pay these guys enough. Although I hope I never need to use them again, if something happens to my home or rental I know Servpro cannot possibly be counted on.

Finally able to have the furniture put back downstairs after months of delays from insurance,…read moresnow/ice, and other unforeseen setbacks after a water leak. The team of Eric, Garry, Shardae, and Ivory were terrific! They are such a willing and helpful, kind group of people. This organization is wonderful, to say the least. 10 stars!

Had special need cleaning which required special type of service. They had team there in 2 days…read moreDeanna and Katie did exceptionally good job for what they had to do.

MOLD REMEDIATION. I had a huge leak from my faucet and the cabinet and drywall got wet. Michael…read moreRothrock came out and gave me an estimate the day after I made the call ! He took the time to answer all of my questions. I called him several times and he always returned my calls. MOLD REMEDIATION is not cheap ! It is a tedious and labor intensive process. Ryan Gilleon did a fantastic job with the mold removal (there was a significant amount of mold forming--so I made the right decision). He was professional, courteous and very kind. Patty and Brittany -- who work in the office -- super nice and very helpful. I highly recommend the Redding branch of Service Master

Just wanted to thank Cronic Disaster Restoration and Construction for their EXCELLENT service…read more I had a rat eat through my dishwasher and I ran it, not realizing I had a problem. It flooded the entire kitchen, Requiring full demolition and remodel. I called Cronic and they came right out and made a plan, The next day they sent out Adam Rosetta to make it happen. Adam was so professional and very knowledgeable of what needed to be done and how to get it done quickly. He was very much a perfectionist as if he was working on his own home. Everything he did looked great. I appreciated him answering all my questions. My kitchen is now so beautiful. I thought this remodel was going to be a nightmare but thanks to Adam, is was very easy. Great Job! I will recommend Cronic to anyone who needs any remodel or repair, you won't be disappointed Barbara C

Carl, Estimator, Project Manager came to my house this week to look at a water issue on my porch…read moreoverhang. While the issue, thankfully, was not as serious as I had thought and feared, Carl was thorough, thoughtful and respectful. Being an older single woman seems to present some people, especially "servicemen", with the opportunity to speak to me and treat me as if I am an idiot and assume they can take advantage. This was certainly not the case with Carl. He made helpful suggestions for how I could follow-up with a different type of service and left me with useful information. While my issue did not require the scope of work done by Chronic, I would definitely reach out to them in the future if I ever did need their services.

We had an amazing experience with Rush Relief Restoration Services from start to finish. The team…read morewas professional, reliable, and paid attention to every detail. They completed the work on time, kept everything clean, and communicated with us throughout the entire project. The quality of the work exceeded our expectations, and we couldn't be happier with the results. I highly recommend them to anyone looking for honest, skilled, and dependable contractors.

Daniel, Jake and their crew were amazing! Did a complete restoration on our rental apartment and…read morecame in on time and within budget. Their communication was amazing and the office staff was so friendly and helpful! I would use rush again in a heartbeat. We love the job they did!

I had a large garage and Shop that nearly burnt down. They showed up with their promises and their…read moresympathy. I hired them hoping that they would help me through this tough time in my life. They were a nightmare I had a constantly supervised their employees. Their Shotty work. Please people were a nightmare. They didn't use primer on the siding to begin with and the paint kept on bleeding through and I told them it needed more paint. The exterior doors are falling off. Trim and molding coming apart. I had to even sweep it out and mop after they got through. They didn't fix and report everything. Leaving the project undone for me to fix and get it signed off by the county. I'm flustered with these people. If you hire someone make sure you check them out and check references. I wish it was more people doing reviews for me to look at before I hire them

The owner Martin has been great to work with, I had him look into doing upgrades for my newly…read morepurchased home. The previous homeowners had done a lot of work without permitting the work. This company graciously advised me on the new code requirements and how to fix the issues that were present on my newly purchased home and then even offered to clean my carpets. Thank You Martin!!!!

It would take hours to say everything that is wrong with this contractor. Why don't we start with…read morethis: when we came out to California to see the work he had done, he had done nothing, EXCEPT he and his workers had turned the water to the house off, left it off, and filled our two toilets with multiple bowel movements. So my partner came "home" to a house with two toilets FULL of dried feces which had been there for months. Believe it or not, it went downhill from there. The work was significantly below standard. Although we had paid him hundreds of thousands of dollars, he apparently used the money to finish other projects because when we got here, 12 months later, not much had been done and what had been done was done poorly. This is when he and his employees or subcontractors (he would never tell us which) began bullying us and terrorizing us. Example: we were sitting at the kitchen table and saw a mature manzanita bush in our front yard shaking. It was part of our landscaping. We ran outside to tell "Nathan", (Luke refused to tell us his last name when we told him we were going to file a police report) building a barbed wire fence across our front yard, which was not where we had walked it off with Luke. When we stopped him, he told us that if we went the way Luke and we had agreed on, "it would cost us more money." We told him that was between Luke and us, and that apparently made him so angry that he purposely drove his skid-steer right to the manzanita and knocked it down, AFTER we had told him we were saving it. Then he started down the hill to knock over a tree my partner was sawing branches off of. Finally the "fencing guy" signaled him to stop. I know that is unbelievable but it is true. (The wood from the Manzanita was one of the few things they cleaned up, and quickly. Luke never even apologized for this one.) We contacted Luke and told him to stop Nathan's path of destruction or we were calling Law Enforcement. Luke did talk to Nathan; I don't know what was said. As I wrote above, he refused to tell us Nathan's last name, and said if we contacted law enforcement, he would pack up everything and leave. He had so much of our money at that point that we felt like we had to give in. We told him that Nathan was never allowed on our property again, and unbelievably, Luke brought him back the next day. (We told him again that Nathan was not allowed here. he said he didn't know we felt that way, even after we told him what Nathan did and why he was not allowed there. Really? Luke seemed to send us invoices when he needed money rather than when the work was finished. He called us regularly asking for more money and making promises he never kept. So as he was finishing up the fence (which he never did finish) I asked him if there were any other invoices. He refused to answer me. Then the first week of December, he sent three fraudulent invoices which he had backdated to September for work he had never done. Example: he had some leftover gravel from concrete work he had done at our house and he asked if he could put it in the driveway. We said "sure." There wasn't much; the driveway is still mostly mud but it was fine to dump what he had left over in our driveway. This invoice, a year later, was for $3200 -- for a little bit of gravel in the driveway which we never requested. Yes! All three invoices were like this. There are stories after stories like this. The final kicker two days before Christmas. We had told him to always text before he showed up, because I am a professional who works at home via telehealth. We also put a sign on the door to that effect. Two days before Christmas, while I was in a Zoom call, he began banging on the door and would not stop. I finally went to the door and told him I was not available as the sign said and closed the door. He took this opportunity to pack up everything and leave. The fence -- his final project -- was not finished. The. day after Christmas he texted us and said he was coming to the house to "get paid." According to our records, he actually owed us money, and we told him so. He had not finished the last project, he had not paid us for the damage he and his crew had done to our property, (not mentioned in this already lengthy review) and other than the three fraudulent invoices, he did not send us any invoices that we owed him money for. So we told him not to come. That very day, the day after Christmas, he filed a mechanics lien on the house, then said if we did not negotiate with him he would charge us even more. I could go on and on and on. I can't believe he is even in business. I'm pretty sure he won't be for long.

Love working with Luke, he builds a nice house and knows exactly what needs to be done, very…read moreknowledgeable about the craft. Pearson Construction is the way to go.

The business motto of "911 Restoration of Redding, CA" is: "GOOD SUPPORT IS PEACE OF MIND." I…read moreneeded mold/asbestos mediation and restoration in one of my bedroom closets due to dry rot/mold disaster in the oak flooring because of a leaking drainage pipe in the adjacent bathroom. There is anguish and disruption caused by mold/asbestos damage to one's home. Therefore, I was looking for someone committed to providing immediate and professional restoration services -- striving to achieve pre-disaster condition. Thus, I contracted with "911 Restoration of Redding, CA." They promptly replaced the oak floor and repaired the drywall after mold testing and abatement, effecting pre-disaster condition. Isaac Clark and his team were friendly and businesslike. Their good support and workmanship finally gave me peace of mind.

Isaac was professional from first contact to last. He and his crews communicated everything and did…read morewhat they said. I definitely felt I was in good hands, and in a stressful scenario like ours it was a breath of fresh air. Isaac answers his phone right away. That is a huge plus. I can't tell you how sometimes even the most basic stuff can make a difference. Like answering the phone! He told me exactly what they would do and then they did exactly that. I can tell you that wasn't my experience with a few of his competitors here in the area. They protected our bedroom (the access to the crawlspace is in our BR closet) and just generally were on time, and communicative about everything. I really appreciated these basic little things. And again, that was something I had to ask about with our other bids and it wasn't even included in the estimate. Isaac included that, assumed we wanted it, and was CORRECT. Basically, I didn't really have to ask for basic common sense things like that. Where other companies didn't include those things as an option in our estimate, Isaac rightfully assumed we would want that and quoted it without me having to ask. A few other companies we had out and one who our insurance hired for the initial water excavation showed up randomly, had leaky hoses (thankfully just outside the bedroom window into the yard) and just didn't instill confidence for us. One company said they'd get back to us with an estimate in a few days and after several weeks they STILL hadn't. The other company had a pump that didn't work etc etc.. the list just went on and on. Let's just say this company is leaps and bounds above what little we got from other companies during our crisis situation. There's not much that's needed to beat out the competition in this area, but they definitely do! Answering the phone, showing up on time, being professional, being thorough, and doing a damn good job makes us extremely happy we found them. If you've got this kind of situation (which I hope we never have again) you need look no further than Isaac and his team. Isaac even went to bat for us with our insurance company. Ace top shelf job guys. Very satisfied..professional and quality job through and through.