Had my water heater replaced. Very Pleased with this job. Always impressed when they show up a bit…read moreearly, finish on time and then take the time to show me exactly what was done. I'll definitely call them when I need a plumber!

I called IQ Plumbing to service the tankless hot water system. The technician, Aleksandar, came…read morepunctually and immediately got to work. I also asked him to check the shower cartridges which he suggested needed to be replaced. He did the work quickly and with no fussing about. Most importantly the hot water system now works better than it ever has! Aleksandar is a competent, and knowledgeable professional whom I would have no trouble hiring again.

Alan & Jack helped us out on a couple projects and we're great! Easy scheduling, arrived on time,…read morekept us in the loop the whole way and no surprising costs. Definitely keeping Priority One in our bookmarks for future use!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

Great experience. A representative contacted us within 30 minutes of my Yelp request, and scheduled…read morean appointment for the next morning. The team showed up right on time the next day. Both Mira and Chris were very professional, went through the entire system looking for something that might cause my intermittent problem--fixed several minor issues, and did a general maintenance. All for a very reasonable price. They were courteous, tidy and thorough. We will use them again, and highly recommend this company.

Great first experience with Next Level AC yesterday. Scheduling an appointment was fast and easy…read more Daniel H. was the technician for me and he arrived early (called first) and was very professional and polite. He inspected everything in my system, answered my questions, explained everything (my first time owning AC) and left me with some good material for future consideration. I'm definitely a new customer going forward and highly recommend them. Thank you Next Level!

I made a next day appointment with Wes Dobbins to replace my leaking kitchen faucet. Wes showed…read moreup in the quoted time window and installed the faucet I purchased into a very tight spot (under the sink) for a very reasonable charge. Absolutely no drama! What so special about that? The other 5 star Yelp plumber I contacted for the same job was a no show the day before. When business is good, it appears "no showing a job" is common behavior in the Coachella valley. Wes is genuine and honest. I recommend him highly.

A week later, and after paying $398 for 20 minutes of work, my issues came back worse than before…read more I originally called for a clogged kitchen sink. A week later not only the kitchen was clogged back it was backing up all the way to one of the bathrooms. When Wes got here and before even walking into my condo and looking at the problem he was already making negative comments about pretty much everything. The outside access to the drain was wrong; the sink was too deep; the connection to the drain was too low. All BS! Luckily today my regular plumber came and fixed everything. I wish I could leave No Stars for this business.

We called to get a new water heater installed that was leaking. Not only was he here the next day…read morebut he did an excellent job. Very meticulous about his work. He also made sure to clean up after himself. Please give him your work. You will not be sorry!

Prompt reasonably priced emergency service. Recommend highly. Will use him in the futureread more

We continue to have outstanding service with NexGen HVAC & Plumbing. They have installed 2 of our…read morenew HVAC systems, a great affordable mini-split in the garage. We also had the team install a built-in filter system to avoid having to change those flimsy fiberglass ones every other month. And, then we paid for the service plan (very reasonable). Every six months, on the spot, they follow up w/ me about scheduling. They do outstanding work. Leo, Daniel, and all of the professionals that provide service are respectful, thorough, and as I have said in other postings--patient. You do not get that attitude that you get w/ some businesses. What I very much respect is the promptness in addressing issues. Leo and the team quickly respond. I know that when I call, I am going to speak to someone, and the individual (be it Leo or Ed) quickly get me scheduled. There are none of those insane auditory wait/holds--they are on their game. I will add this one in closing--When we looked at replacing our HVAC system, we had three businesses provide estimates. I am not going to "throw shade" at two of them--but let me say. . . they were "cra-cra" on their estimates. Leo sent a professional over who discussed options--there was none of that crazy over-the-top pressure sell maneuvering by the other two. I will offer a word of caution on one--no name mentioned. But if an HVAC person starts trying to sell you insulation--run. We had one actually tell us we had no insulation above our garage--guess what? Spoiler alert--we did. Again--if you want to streamline your HVAC needs-- NexGen HVAC & Plumbing will have your back--and keep you cool:)

Mason was excellent, he was very personable and knowledgeable. I felt he was honest and wanted to…read morehelp. I'm glad we have the maintenance contract. It is worth the money.

Found Water Heater SOS on Yelp when our tankless water heater stopped working, and I'm glad we did…read more They responded to our inquiry right away and had Andrew out to our house that same morning. Andrew was incredibly professional and thorough in diagnosing the problem. What really impressed us was how he took the time to explain exactly what had gone wrong and walked us through preventative maintenance tips to avoid future issues. It's rare to find a technician who genuinely wants to educate his customers rather than just fix and leave. My wife isn't easily impressed, but she made sure to tell me that if we need a plumber again, she hopes it's Andrew. We'll absolutely be using Water Heater SOS again if needed.

We had a leak in our water heater. Tommy Millard came out, gave us our options, and we had a new,…read moremuch better, water installed the same day. We also found out the water pressure going into our house was way too high. They fixed and installed a new water pressure valve. The customer service was so amazing. The installation was done exceptionally well, and we are so glad to have found out about the water pressure going into the house, which in time could have caused damage to our pipes and appliances. We could not have been happier with everything that Water Heater SOS took care of in our home. We highly recommend Water Heater SOS to anyone looking for service they can depend on and trust. Thank you guys for all that you do.

We just purchased a house that needed a few repairs and our realtor suggested All Desert since she…read morehad worked with Danny before. Now that we hired him, I can see why. He was always prompt, professional, very knowledgeable and incredibly patient answering the questions of a newbie homeowner (even regarding things not directly related to the tasks we hired him for). When I texted him about the one and only issue with the work that needed correction, he immediately texted me back and set up a time the next day for him to fix it. He arrived right on time and fixed the issue. He also took the time to explain what he was doing, why he was doing it. The final bill was exactly what he quoted with no surprises and the quality of the work was spot on. I have saved his company's contact info and will definitely call them first when/if something else needs repair.

I needed a plumber and thought that it would take a couple of days to get an appointment…read more Boy, was I wrong, Chris was at my doorstep in 15 minutes! He replaced a drain hose to my dishwasher in record time. No price gouging with this wonderful company. Thank you so much, and we look forward to referring others your way.

I am so pleased and grateful for the help of Edwin and Mike. They were so professional, and kind,…read moregave us a complete report and options for repair. Its not often you find a company that will work with you to fix a distressing problem, but Edwin and Mike took the time to find the exact problem and help us fix it. This is a company that will. Very pleased, grateful and would recommend USA plumbing....they want to help.

Excellent customer service in every way! I had a huge and gross plumbing problem at my older home…read morein Pam Springs, and being a senior citizen whose husband was out of town at the time, was desperate for help and advise! From first phone call to get a free estimate, to the 2 wonderful guys they sent out, a bad experience turned into a great one in the end. Raul and Mike were comforting and compassionate, jumped right in to find the problem and immediately found what was going on, gave me excellent info with their space age high tech tools to find the problem, and gave me a clear cut decent estimate right then and there. I said "go for it"and they got the job done quickly, accurately, with minimum fuss and bother. I was so happy to be able to use my toilets and bathtubs again and now know what to do with the knowledge they gave me going forward. Thank you so much for all your help and kindness to an agitated old lady Raul and Mike! Thank you USA for having such awesome people working for you!

We have used Mr Rooter, Palm Desert 3 times now. They have always been quick to respond and…read morethorough with the issues that we had. I keep their number and will use them for any of our plumbing needs.

I've used Mr. Rooter several times--for both my home and my parents--and I can't say enough about…read moretheir professionalism, problem-solving ability, fair pricing, and overall expertise. Most recently, I needed urgent plumbing help for a 92-year-old resident. Mr. Rooter responded immediately, resolved a difficult issue, and took the time to provide a clear estimate for future improvements. What stood out most was the care and integrity they showed while working with an older homeowner--they treated him with genuine respect. Bryan was the standout "rockstar" plumber on this visit--knowledgeable, efficient, and courteous from start to finish. I highly recommend Mr. Rooter of Palm Desert. Thank you again for your excellent service!