GRANGER'S MECHANICAL INC. previously A1 Service Heroes We just upgraded our electrical panel. Our old panel was not safe. We recently installed a ThermoSpa and we had the great fortune of hiring A1 Service Hero's at the time, now Granger's Mechanical inc. We purchased the VIP package at the time of their first visit to service our air conditioning unit, included a plumbing and electrical inspection. Thank God for this service. Our old electrical panel was almost nearing a melt down. We cannot thank David at Granger enough for informing us of this fire danger. Jaithen and Steve were here today to take out the old panel and replace it with a new breaker box. What a huge upgrade! Outstanding quality! These awesome gewent above and beyond the call of professional duty. They needed to modify our area with a larger breaker box and did so completing the job in a superior finish! Previously dealt with Kayla from their office and she could not have been any more understanding and compassionate to our needs. I CANNOT SAY ENOUGH GREAT THINGS ABOUT THIS CO. Truly a blessing to have had the pleasure of hiring the perfect company. Do not wait another minute, call today! Professional Outstanding workmanship!!! read more

Called and received a prompt response for a free estimate. Agreed to a day for this to happen. About an hour later I received a call to change the date. I agreed and was then advised it would cost $149.00 just for someone to come to my house. I mentioned the email about the free estimate but was told I'd have to pay. I cancelled the appointment. I don't trust that kind of customer service. Greg: You don't know what you're talking about. I'm 80 years old, retired and on a fixed income. I had no plan to try to get information from you and fix it myself. I wanted a company that would come to my house and make any adjustments to my gas generator to make sure it is running correctly and pay them for their service. I'm sorry that you think everyone is out to cheat you. read more

A1Service Heroes did an awesome job today. They replaced my garbage disposal and unstopped a toilet. David was on time, gave me a quote for the work, very professional. I would highly recommend this company. read more

Greg and his team saved my wife's business. She called with a chiller problem for her equine spa and they came out that day. Not only did they take the time to understand the system and how it functions, but they went above and beyond with what they quoted her they would do. Thank you for all you did and she looks forward to you helping improve her equine system even further. read more

Granger’s - An IRC board for chiller that was diagnosed bad. - Heating & Air Conditioning/HVAC Near Me - Indio, California

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These guys are great. How about they did what they said they would do for what they quoted. It was done well by techs that we pleasant and professional and knowledgeable. Yeah, amazing! Techs we Kyle and Cecil. Amazing. It's 110 and they're up on the attic area working hard and not complaining. Telling us what to expect. Cleaning up afterwards. I am 100% recommending the guys. Seriously. Great results. House is more comfortable and they cleaned up. No one likes spending their money on HVAC. But if you do you want a company that keeps their word. These are the guys. read more

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We had a leak under the kitchen cabinet and it made a big mess. Our Technician Sam was on time and professional. He was very pleasant as well and quickly went to work. I believe he went above and beyond because he cleaned up the area I couldn't reach. That was really helpful. It turned into a big job and I was confident he was more than capable. Highly recommend the company, also known as Granger's. read more

A bit of a bait & switch- was attracted by the yelp reviews & $75 for $125 deal. Explained what I needed before visit & was assured I would get a technician who could do it all in one day. AC tune up for $59 ended up w/$229 part, which wasn't broken but "going." I bought a basic one hole kitchen faucet- they wanted $200+ to install & same amt for bathroom faucet leak. Could buy the whole set for that! Then for gas pipe issue which was a pre-planned, repair, they had to send an estimate & reschedule. No way- going to call my handyman read more

I called A#1 to have them come out and take a look at a broken pipe under my Grandmother's house. TOTALLY EMERGENCY!!! With in 30 minutes of speaking with a very polite receptionist, the technician, David, was at my Grandma's house. He found the problem and had it fixed within a couple hours, all for hundreds less then what two other companies quoted me. David was super knowledgeable and professional. I would recommend and use this company again. They are customer service orientated, which is hard to come by now a days! Thanks A#1 and a special thanks to David!!! read more

We have been so screwed over by so many companies in the Valley.. guess this is another to add to the list... heating wasn't working, called these guys. Was given a 2pm-4pm window.. only to be told it would now be from 5-7... 6ish and they came... took a good hour and a half for things to be fixed. Tech told us it was the a wiring thing, wasnt set right.. etc... $200 later and he was on his way.. now we cant get our unit to even shut off.. our nest thermostat, brand new had some error saying it has no power. Called their "24/7" line, left a voicemail and still havent heard a thing.. IM SO OVER THIS! read more

Stay away from this company! Called them to check out my heating system. They did more damage to the system on purpose!!! I ended up calling another company and they told me my system had been sabotaged. There were obvious razor cuts in the lines and they replaced a part that did not even belong in the unit. They work on commission and clearly wanted me to purchase a new system! Stay away!!! read more

Thank you for responding but it took a review on yelp to get anybody's attention. Not very helpful. By the way after seeing the estimate that was sent to me via email I had another electrician come out check out the job and only charge me $75 to do with the repair. Did not need to run a new wire. Just had to replace one of the electrical boxes. read more

John came out again and this time did a very difficult job of rerouting my garbage disposal to another sink. Once again he did a stellar job, was very clean and professional. I will make A #1 Heroes my plumber of choice! read more

I was having problems reconnecting my thermostat after I got a new router/modem and I called and talked to Kayla and she walked me thru the process and got me back online!!! Thank you Kayla! You are the best! read more

Just had the AC serviced yesterday Men that came were very timely and professional even after my dog nipped one of them in the butt oops Definitely the go to AC guys here in the valley read more

We were having trouble with our tankless water heater so we called and made an appointment. Jack and Sam worked diligently to try to find the problem and spent a good part of the day to fix the unit. They even called the manufacturer trying to find the problem. Finally we determined we could work through the various suggestions by the manufacturer (and possibly still not fix it) or buy a new unit. It was 8+ yrs old so we opted for a new unit. We ordered and Jack and Sam were Back to install. Really good people and customer service was perfect. We would highly recommend this company for your servicing needs. read more

$500 and they couldn't even unclog my drain. $149 for a "diagnostic fee" to show up to unclog a drain. After the 25 foot long snake failed to succeed the tech said he could go get a longer one. After almost an hour he showed up with a 50 foot long snake that stii couldn't reach the clog. He never said there was any specific fee for the 50 foot snake. Then he recommended using a camera followed by a 100 foot snake on another day since it wasn't presently working. He said there would be a separate fee for the camera and for the 100 foot snake. I recently had the line video taped so I knew that was a waste of time since it was fine in general. I then asked what the bill was for the one visit expecting a reasonable charge for his time. Instead he said there was a fixed $350 charge for the 50 foot snake. So it cost $500 and I still have a clogged drain. If I'd agreed to the camera and 100 foot snake it would have come to $1,200 and still they might not have cleared the simple clog. What a ripoff! read more

Is there anything option for 6 Stars ???? Seriously these guys deserve way more than five. I live outside the area and have a second home in Indian Wells. My neighbor called and said my air-conditioning system was making an awful noise so loud that he could hear it from next-door. I drove down Sunday evening thinking I was going to leave a message on your voicemail instead I got an actual real person that answered. He was actually on duty technician, I explained my situation and in light of the current heat wave he scheduled me for 7 AM the next morning. My system required a condenser replacement (not a small job) The cooperation and teamwork I witnessed with this company is unbelievable. What a great team. My system is up and rolling before noon on the same day. They truly are my heroes !!!! Thank you !!! read more

Buyer beware, this company does not care about its clients. We bought a unit from Greg Granger in Summer 2019. Our AC is not cooling as it should now, so we contacted the company to take a look and they advised that it could be a leak. Since the company was purchased at the end of 2019 by Greg himself, they won't back any of their products/installs - his words. He specifically told us "he bought the assets, not the liabilities" from the previous owner. After a visit from his tech and a lot of time speaking to their office manager, who was rude and condescending, we were promised that they would come do a one-time fill up of our coolant. When the tech showed up for a second visit, he advised that we authorized payment of the services. Since we did not authorize the payment, we sent the tech away. Unfortunately, Greg is just as friendly as his office team and stated "If you had paid more attention when your child was climbing across the table during the contract signing, you would understand it." So sorry I have children! When I asked him about loyalty to clients and taking care of customers, he stated "I don't care." Clearly he has no interest in long term relationships with clients. Since they have no loyalty to us after spending thousands of dollars with them previously, we will be seeking advice and repairs elsewhere from one of the other companies in the valley who actually cares about backing their product and being polite and respectful to customers. The most concerning part about all of this is that although Greg sold us the unit, he will not back his own product. A-1 Service Heroes, more like A-1 Villain. Edit based on Greg's comments below: 1. You are not denying a lack of poor customer service or ownership of an issue with the product you sell (similar to every poor review you received and commented on). It is interesting that there is no ownership in your product and in fact shows that you will find any way to deny responsibility. 2. The issue with our A/C unit has nothing to do with maintenance and everything to do with the the equipment you sold to us. Even in extreme heat, I can't imagine an AC that could fail after less than 2 years of install. 3. Of course the "honey" disappears the moment your staff tells us you will not back your product or work under the "old" company, when in fact all you did was buy it behind closed doors and far from public view. You did not rebrand. You did not notify us of ownership change. Isn't that somewhere in your purchasing contract? Interesting that you back up the good, but deny any liability. If only all business owners could be that lucky ... but the good ones don't because they understand that those decisions impact families and those relationships keep businesses successful. 4. If "service guarantees" are really THAT important to your company, you would follow up with those who recently installed and were maybe busy with the family or life you conveniently threw back in my face to ensure you receive that annual plan sign up to maintain a warranty that you didn't mention in the first place. You are really missing the boat on getting that $140/year service fee from your customers to maintain their warranty if you aren't! 5. Your manager promised to have a tech come out for a one time refill on the coolant. Upon arrival, your tech advised that we already authorized a payment (which was never discussed - you should check your wiretap on Tuesday 7/6). I am not asking for free service or trying to hold you hostage as you so rudely mentioned below, I was simply asking for your team to keep their word and INTEGRITY. Even through that, we were willing to pay for the warranty that you never mentioned in our initial conversations and even share responsibility in the cost of any repairs. But you have no desire to work with customers who have already paid for your product and would rather badger and belittle them verbally and online until they acquiesce. 6. I am sorry you are biased against people with children. As a mother, your comments were hurtful and not something I would ever expect to hear from a reputable business owner. Maybe you are better served for a business without customers. read more

10/2/19: Gabe was the technician who performed the maintenance service call on my HVAC today. He knows what he is doing and is always very polite and friendly . It is my opinion that he deserves a raise !! Thanks again, Gabe and A#1 Service Heroes! Very happy that A#1 Service Heroes is my HVAC Expert. read more

Danny did a phenomenal job installing our outdoor ceiling fan! He's very professional, friendly and knowledgeable. He did a fantastic job of cleaning up too! I highly recommend A1 Service Heroes! They've done a lot of incredible work for us.! Everyone is very friendly - Greg, Kayla, David etc. Thank you! read more

Just had a service call from A-1 Service Hero's, I have a maintenance contract with them and the did an annual maintenance check on my HVAC unit. I also had them change 2 cartridges in my bathroom faucet which took 10 minutes the charge was $98.00 and I had the parts so basically they charged me for time only and when you translate that cost into an hourly rate it means they charge almost $600.00 per hour. I can imagine what outrageous quotes the give innocent victims for services. They want to sell you everything under the sun that you probably don't need. I hope this helps prevent the next victim from being scammed This review does not reflect the work the technician performed he did a great job Janice D read more

No good review after using them for two years including installing a new high end heating and cooling system.

We have been clients if there's for a couple of years. We did a complete HVAC/Plumbing change out in December, well worth it!! We are saving 1/3 compared to last summers energy costs, and we added 2 tons more than we had!! Our water heater is top notch too! Jose came by today for our first plumbing checkup and we had the best service! He explained everything he was doing in detail, was courteous, efficient, and left the spots better than when he arrived. If looking for HVAC or plumbing, we definitely recommend Danny, Gonz, and their team!! Overall from us! read more

On Saturday Morning, our A/C went out with temps in the 90's. We called for service through our home warranty program and A#1 Services was dispatched on the same day...what??? Yup same day! Not only were they dispatched, they sent Joey, who arrived with a smile, a can-do attitude, clean and full of clear information about what the problem was! We have a home warranty and they selected our service provider, but if we did not - based on this one visit alone, we would make A#1 Services our one and only go-to service team. I don't know about the other techs in the company but if they take a lesson from Joey, this is truly an A#1 Company. Thank you A#1 Services, Thank you Joey Sanchez! You are the best!!! read more

the technicians that worked on our place were Jaithon, Mike and Brandon, they installed electricity in my separated garage/wood shop (60 foot ditch/pipe/wiring from the house to garage, breaker box, light switches/plugins/light through out the garage), in 1.5 days, communication was EXCELLENT, work and efficiency was all the same, price was great too came in almost $1k cheaper than the other quote i got, will be using them for ALL our future heating & air/plumbing/electrical needs in the future read more

Excellent service. Replaced a water softener system. Installer was very professional. I highly recommend

In over 40+ years of retailing/ service this business is one of the best. My AC went down and usually I would have called my Home Owners Policyholders. They call and assign a company to call me and then we set an appointment to look at the AC. It was 100 in the house and had to get my dog boarded as it was to hot for Her. So I made a call and was told to call A #1 and they were here in an hour. They had look at the problem and schedule an Appointment fo 8:00 the next morning. Sal was great. They brought a window AC so I did not have to find a place to stay. They called later that night to check on the window AC . They were here the next morning. One crew pulled the old AC and Heater and an other crew brought the new units. They finished around 4:30 . They were great. They cleaned the house, took me out and showed me all the work they did. By the time I went to pick up my dog I had talked to the office about the bill and had two other calls from the office checking on me and the new thermostat that they put in and showed me how to use. By the time of this call the house was a cool 78. The next am they called to thank me for my business and a second call to check the performance of the unit. I have also received three e mails that afternoon. So within about 24-30 hours we are at 78. What a great crew from the Tec to the owner and office . The also talked to my neighbors and explained what they were doing. Great team/ business Steve & read more

Our heating system suddenly stopped working. Lenny came and saved the day. He was fast, sympathetic and efficient. He ordered the part and picked it up the same day. He called and arrived within an half hour once he had the part. I am so grateful. I pray that Lenny is blessed abundantly because he sure was a blessing to me and my family. Thanks again Lenny you are awesome! Tika read more

A#1 did a great job. The only issue I had was the $69 service fee, that they charge. Don't mistake it for $69 to be rolled into your cost for repair, it's actually for them just to come to your house. Yes, if you had a job for $100 your charged $169. Other companies who have 5 star ratings and don't charge a fee are worth looking into. read more

I highly recommend A1 Heroes for your AC needs. Both Vince and Kyle were fantastic. Kyle is one of the installers and demonstrated outstanding professionalism, as well as attention to detail. He immediately diagnosed the problem and had a solution ready. I was extremely amazed that him and his other teammate ( ? Name who was also fantastic!) actually had to manually lift the large ac unit to build a platform/curb foundation. It was also 106 degrees as well! Outstanding all around! read more

This is a top notch company....knowledgable, expedient and reliable! We had an AC unit installed on the roof top of our condo. They coordinated the crane, etc. and the installation went off without a hitch!!! Their follow up services are excellent. Customer service and service technicians, (especially Sonia and Kyle) are A+..... 100% satisfied with A#1 SERVICE HEROES!!! read more

Extremely deceptive! They get you with a low quote then jack up the price once they are there. The price was way out of line with the job, both the time it took to do the job and the expertise necessary to do the job. While they were initially the least expensive, it quickly rose to more than double of the highest of the other estimates. Poor quality job and an extremely unreasonably high costs. Avoid this company. Poor quality work at a very high price. Save yourself an expensive headache! read more

Brandon the technician was great. He came on a sunday without sun rd ay pricing and on time. Didn't have the part, but came back the next day. I would highly recommend them read more

Granger’s - Heating & Air Conditioning/HVAC Near Me - Indio, California

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We have used A-1 since buying our home three years ago. We purchased a new construction home so everything was brand new. However, the furnace and a/c we're, shall we say, builder grade. Adequate, but the lowest cost big box store model available. The second summer the a/c wasn't keeping the house cool that prompted our first call to A-1. We were treated like long term customers and a technician was out the next morning and fixed the problem at a fair price. I inquired about their contract 2x / year system maintenance program and signed up immediately. Ever since then I have been impressed with the level of customer service and promises kept. Always on time, courteous and efficient technicians, understandable explanations, and reasonable fees. We've had two technical problems with the a/c and both were repaired for only the labor cost because A-1 handled all warranty issues on our unit. All in all, good people to do business with. read more

I've used a number of Commercial AC technitions in the desert and I found these folks to be particulalry considerate, knowledable and reasonable. I had a need for a motor replacement on my exhaust hood. Gonzalo and Dan went out of their way to call me in the evening to schedule an appt for the next morning in spite of how busy they were. We met for the first time and I am not only going to use them for my restaurant and my residences in the future--they also trouble shoot plumbing! Score in the desert finally! read more

Robert and Chris came out to replace our ancient furnace. David came to service our gas line. All three were prompt, friendly, knowledgeable, communicative, thorough, and highly skilled technicians. We could not be happier with their work and can highly recommend A#1. read more

These guys went above and beyond! Zane came out to fix a clogged drain. He was very polite and knowledgeable about all the systems in my old house. He quickly took care of the clog for a much better price than I was quoted by several other companies. I also happened to mention that I needed a tuneup on my HVAC unit and the Service Heroes offered to take care of that right then and there! Its working better than ever. Great service. I would highly recommend. read more

This team is outstanding. Kyle installed an air conditioning system for our cabana this summer, and activated the heating component today. He and his team are very knowledgeable about the equipment. They're also courteous and answer all my questions. We will use A#1 for all of our HVAC needs. Fred read more

They never showed up for an appointment we scheduled so they could provide a quote. They called and tried to reschedule but didn't need them anymore. read more

Had a problem with our heating and air conditioning, both were not working and turning on, we thought it was going to cost us an arm and a leg to get both fixed, but when A #1 Services Heating and air conditioning came over they explained it was a something simple, they fixed it for free, it was a 4 dollar part they already had. I have no knowledge on things like this and they could have upsale us on how to fix it but they were honest and drove all the way to Escondido to do this for free. Highly recommended!!! read more