We went through Service Pro Titans for a complete installation of an HVAC system in our 130+ year old home in Pilsen. When we first reached out, we were actually just considering getting our wall heater replaced, as it had a gas leak. Jeffrey came out to check out the system and gave us a quote the same day - he didn't push any additional services on us and the pricing and timeline was super reasonable. After some discussion, we decided it might be a better use of our time and money to just have a whole system installed, since it was something we were planning for the future anyway. Jeffrey came back out to create a plan and give us an updated quote, along with suggestions of what was/wasn't possible with our home structure. He and his team began their work within a few days of our quote - they spent about 2.5 weeks overall in the home and were incredibly efficient, respectful, and communicative throughout the whole process. There were a few unexpected surprises while cutting through the walls/ceilings that I could tell were frustrating, as it set them back and forced them to reroute, but they never complained and they just kept working through the issues. When they were finished, Jeffrey came back out to thoroughly check over the work that had been done and had his guys come out one last time to fix any tiny issues they had missed. Since the installation, he has continued to quickly respond to any questions we've had and will also come back in the Spring to properly turn on the air conditioning unit (the system was installed in the dead of winter). We really couldn't be happier with our system and are so happy we have an evenly heated home and no more window AC units!! read more

Super nice and helpful. Came last minute the morning after my AC turned off in the middle of summer.

Just had a service call with Service Pro Titans and tech Robert discovered an issue and fixed it right away. He was professional, thorough and checked all options before recommending to replace a part. Explained everything to us. I will definitely call them again for service. read more

They performed a miracle in an hour. We had several different technicians say that we needed a new furnace and they provided us Heat for a minimal cost read more

Found Service Pro through the Yelp quoting service and appreciated the owner's price transparency. Overall, had a great experience on basic HVAC service and plan to use them again. They called me to confirm my appointment day of, came when expected, and were quick and communicative. I like how they gave me additional info, like how my unit only needs service every 2 years and that my ducts were clean but blower is dirty. read more

Tenants had an issue with the furnace and they were able to come out on the same day. The issue was that the filter was so blocked up that the furnace had to go into overdrive and shut down. The only issue I had was that the tech went ahead and made adjustments to the furnace without consulting me (the owner) and the total bill ended up being $698 (instead of just the $199 for making the trip). By the time the tenant called me with the tech on the phone, changes had already been made & I felt it was too late to make a big deal out of it. read more

The company's pricing is considerably inflated, exceeding the rates of other companies by a factor of five to six. They will charge you five times more than what other companies would. This is particularly effective if you lack experience with these types of services and are not acquainted with the prevailing rates. read more

Great experience replacing an old furnace. Took a photo of the furnace and sent to them over Yelp. They provided a quote, which was actually a big higher than the final charge after installation! In fact, the cost was lower than competing quotes I received from other companies too. The staff was very friendly and worked with me to schedule the replacement quickly. They also allowed me to pay by credit card, which I was thankful since this was a significant expense. They also emailed me the registration for the furnace so I am covered under warranty for the next 10 years! Highly recommend Service Pro Titans and will definitely reach out to them when I need HVAC service again. read more

My parents needed 2 elbows removed from one of their heating pipes so that they could finish a project. Service Pro Titans came out for a free estimate, and had them removed the next day. They were very professional and communicated often. Thank you! We've been shopping around all summer for someone. read more

They will charge you five times more than what other companies would, taking full advantage of your lack of knowledge in this area. This is particularly effective if you do not have much experience with these types of services and are not familiar with the pricing structures commonly offered in the market. Newcomers or those who are not well-versed in industry standards are often unaware of what fair pricing looks like, making it easier for these companies to inflate their charges without challenge. read more

I've used Service Pro Titans a number of times and they have been excellent. Unfortunately I was in a situation in which our HVAC was not functioning properly due to improper installation by the builder. The first time I needed to use their service it was a simple fix of installing a bend to the intake valve on the roof. It must not have been worth the time and money for some of the other highly rated companies on Yelp, because I was told to call someone else and another time a company just never showed up. Service Pro Titans was responsive and provided fairly priced quality service. I've used them a few more times for regular maintenance as well as to repair damage caused by the poor installation. Each time the technician was respectful of our home, on-time, professional, explained the recommended repair, and provided quality service. At this point I've recommended them to my neighbors because I truly appreciate when a company actually stands behind a promise of providing good service and quality work. read more

I had an issue with my water heater being too loud and had two different companies come out. The first one seemed to misdiagnose the issue and tried get me to install an expansion tank. I wanted to get a second opinion so I contacted service titan pros. Right away they figured out the issue whereas the other company misdiagnose. They simply had to clean some of the sensors which seemed to address the issue. Saved me a bunch of money! Plus they are courteous and super professional. read more

My air conditioner unit went out on a hot weekend and I requested a diagnostic from Service Pro Titans. They got back to me within 10 minutes and were able to set up a technician to come out within a couple hours on the same day. They were on time and communicated with me the whole time. The technician, Jeff, was very friendly, knowledgeable, and answered all my questions. He ran some tests and was able to get me back up and running within 30 minutes. He also gave some suggestions for the future if I continue to experience issues. Great experience. read more

Great service from dispatch to technician. Slightly higher price for the furnace check-up but it was worth it to feel confident in the repair work done. read more

I couldn't be more pleased. Provided a trustworthy inspection and repair of my ancient, but still hanging in there, hvac system. Will definitely use when ready for replacement. Showed when they said they would and just overall very satisfied with my experience. read more

Service Pro Titans provided excellent service. The technician was professional, friendly, and courteous. Most importantly, though, he was thorough. He inspected my AC completely, inside and out. While that should be a given, my experience with two other companies suggests it really is not. He took pictures of everything and then explained the problem to me clearly and how he would repair it. He did not pressure me to make a decision, which helped me feel more confident in authorizing a recommended, but not strictly necessary repair. (From what I understood, the fix would help with overall longevity until I can replace my HVAC system entirely). I highly recommend this company. read more

Thank you Jay! Other company - $10k replacement for that A/c unit Jay/Titan - $460 out the door on repair. Nice job! read more

Hello, I needed a new mini-split ductless unit installed. From the inspection, to quote, to various options, to installation, this company was amazing. read more

Needed an annual service check on AC unit. They were very honest with pricing and explained everything in great detail. Would use again for continued maintenance checks. read more

I had this company come out twice once in the summer once in late winter. Very professional both times the techs explained what was going on there opinions on issues. No sales Push etc basically they explain whats going on what they see and let you make a decission. I would recommend this company. read more

Our a/c went out after a power outage and we were told by another company we'd have to spend thousands of dollars on a coolant no longer in production or get a completely new a/c unit. We reached out to Service Pro Titans on a Saturday for a quote. They came out quickly & were able to fix the issue (which wasn't the coolant at all) and save our a/c for about $800 instead of the $10,000 replacement we expected. We very much appreciate the transparency, quick response & quick fix. Would definitely recommend! read more

After years of deadful service we decided to try somebody else vis-a-vis maintenance of our A/C and Heating systems. A young man named Luís showed up and very quietly went about his business of cleaning and checking the whole system. Consequently, a week later, a brand-new heatwave hit and the system now runs cooler anf far cleaner than it EVER has before. SPT may charge a little more than alternative companies, but the job they did was totally superb and well worth what we paid. they let you know up front what the cost is going to be. Most definitely recommended. read more

Jeff was able to diagnose and repair the problems with our radiant heating when other service companies wouldn't even try to diagnose the problem. Quick, responsive and effective. Great experience! read more

Hired them to replace our HVAC after our furnace broke down. Excellent experience overall. Jeffrey was friendly, knowledgeable, professional and took the time answer questions. The office staff were also friendly, helpful and responsive. read more

Service Pro Titans has been exceptional to work with. Their customer service and responsiveness is amazing, getting back to me quickly with answers to all my questions and helping me better understand all things HVAC related. Unfortunately our AC compressor failed with a relatively new unit, but the team at Service Pro Titans helped get a new part ordered ASAP and came out to install it the day after the part arrived. The technicians were friendly and knowledgeable, explaining the job in clear detail and helping answer questions I had beyond the compressor. They've given me clear guidance on ongoing maintenance and I look forward to continuing to work with them. read more

AC repair was needed. Service was prompt. They were here during the timeframe as promised. Technician was knowledgeable and friendly. Work was completed quickly. Excellent experience! Thanks read more

Nice and polite but Didn't fix the problem and recommended very expensive and unnecessary repairs.

Moved into high rise w/ Stone Age thermostats. Needed help installing new wifi-enabled ones. Thought it might be hard to find quality help on such a small job on short notice. Plus, I knew that thermostat installs cost more than you might expect. But, Emily & Jeffrey were very responsive, flexible, and reasonably priced. They made sure the thermostats I ordered would work. From their knowledge of my building, they actually pointed out a slightly different model # was a better fit than what I had ordered. And, it cost less! Once the new gear came in, Jeffrey got the job done the next day efficiently and helped me walk through the programming & wifi set up. Great experience working with Service Pro Titans. read more

I had to have the Hvac/furnace replaced in my high rise unit. The whole team; Aubrey, Susan and Jeffrey were wonderful to work with, efficient and friendly! They were super organized and accommodating, responsive to building rules, and COVID regulations. They coordinated multiple parties for the install and they kept me informed throughout the process. In a situation that had potential to be stressful, it was a best case scenario and I'm so grateful! read more

Our wall furnace stopped working on a Saturday afternoon and Jeffrey immediately responded, talked me through some steps to troubleshoot over the phone, and came out the next day to fix the problem. Great service and responsiveness! read more

My circulation pump failed on a cold winter morning. I called Jeffrey and he came out a repair my boiler system. Very professional and friendly company. read more

We've worked with Service Pro Titans this year for AC check, Furnace check, furnace repair and generally helping with some furnace damage. 100% recommend them and they will be the only HVAC company we'll work with going forward. They know their stuff, are kind, prompt, helpful and detailed. When we had a furnace issue (that they warned us could happen in our furnace check), they were out to fix it within hours. They literally removed all my stress of having my old furnace break in winter because I feel so confident in how great, detailed, and responsive they are. Highly recommend. read more

i am surprised how this company has 4 stars, i think they buy them. ask for an estimate for a new furnace for my small 2 bd house and they asked $8500 just to put a small furnace, i had 3 estimates and they were the most expensive company and they asked me to pay $129 for the estimate. none of the other 2 companies charged for estimate. they spent 3 min to give me the estimate and they charge that much... i hade the work done professionally for way less than what they asked for. my advice is to shop and compare prices. I contested the high estimate and lowered it to $79.this company will rip you off. No good company charges $129 for 3 min estimat. read more

Jeffrey and Jason were extremely reliable when our AC went out on a 90 degree day. They were prompt, professional, and made certain we understood what was going on. read more

Arther was great. Had a busted furnace and it was well diagnosed. The owner, Jeff, gave me a quick call and he's coming tomorrow to take a look in person. I have a second furnace unit and Arther was able to perform seasonal maintenance on it. Really gave me a good overview of everything that went into that. Far more info than what others have provided (all good info, not just stories for sake of convo...if you know what I mean). I'd recommend. read more

Service Pro Titans immediately replied to our request and were in our unit within 2 hours of support request, on a Sunday! Very professional and gave us an honest assessment of the issues, cost associated with each option and were able to immediately fix the air conditioner. Communication was clear and to the point. I would be happy to recommend them to anyone. read more