Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Was quick (we made an appointment), efficient service and professional…read more I could not BELIEVE the number of people arriving with incorrect documents, incomplete documents and generally ill-prepared. Have your docs with you as they require and you'll sail through.

I phoned Service Canada to receive 2024 EI slip for 2024 for 2024 Incom Tax…read more Did not receive slip through the mail-first time-I phone Sevice Canada to have it mailed out-to do 2024 Income Tax Phoned 1800 number 1. first time---agent started to make changes to send out-verify address-put on hold-----Disconnected 2. second time-agent started to ask questions-put on hold-Disconnected 3. Agent started asking questions-put me on hold-got back-vertify address-told me a address that I was at over 12 years ago-moved twice---I received slips and made out income tax at this address -for over 7 years---?????-he updated the address and said I will receive slip in the next 5 to 10 days---I pay income tax every year------This Agent was better than the other 2---I will be waiting for the slip I do not understand receiving all my slips-paying income tax at this address-and they have address from over 12 years---I am asking for a slip to do taxes and send them money-Also said I would get the slip through my account-NO never made that change--------They need better agents-also that you can understand you David/Joanne Mantini

The good lady and helpful security guard who assisted us ( my senior Mum & myself) was pleasant…read more However, l had asked then for applying for a driver's license renewal back in May/June2025 as it was expiring on September 6th 2025; the officer said to wait till closer to the time! The months went by and l still have the expired license: wonder if l had gotten the renewal done and by mistake discarded the new one !! I must return back & check because l need a valid current one absolutely!! I am the driver for everything here !!

The process was very efficient and fair. The agent also noticed that I needed to renew my drivers…read morelicense when I was only intending to renew my health card. So saved me an additional visit.

This Service Canada location is by Scarborough Town Centre. There used to be more parking next…read moredoor. However, due to much development in the area, the parking lot is smaller than I recall when I was last here ten years ago. I parked on the street. It was Green P parking. I was lucky that I paid for an additional session through the app because I was here for nearly four hours. The maximum parking session is three hours. I recommend not coming here on a Monday. It seems like everyone was here when I was. This location offers a number of services that I am probably unaware of. I can't and won't rattle them off. I do know that for Canadians, it has these services: - Apprenticeship grants - Benefits finder - Canadian dental Care plan - Job bank - Labour market information - Passport application - Social Insurance Number application I was here to get my passport reviewed. It was confusing entering the building to figure out where to go. For this business listing, all services that Service Canada does, minus passports, is on the left when you walk through the main entrance. Signage is non-existent. You want the lineup that is shorter of the two. For passport applications, you need to line up where the longer lineup twists and turns on the right. Again, signage was so poor that I asked a security person where I should go for passports. He was great pointing me in the right direction. I don't think that I'd be using any other service here but applying for a passport. In the past, you'd go up to the second floor. These days, it's seems to be triage on the main floor before you get a number and head upstairs to the second floor to complete the final part of the application process. Payment is upstairs for passports. Debit and credit cards are accepted. Certified cheques and money orders are accepted. You can't do personal cheques or cash to pay. (120)

I completed an online request to receive a call back from the Federal Government customer service…read moreteam. The website said someone would contact me within 2 business days. On the 3rd business day, my cellphone did not ring but a voice message was left saying they couldn't contact me and would try again tomorrow. The same scenario repeated itself on the 4th business day but this time the message was to complete a new request if I still required service. Well, I decided to go to the Service Canada office located next to the Scarborough Town Centre on Friday. Since I didn't have an appointment, I was instructed by Security to a wait line along with a dozen people (standing) ahead of me. Sixty-five minutes later, I was sitting in front of a government agent. The service agent was prompt, courteous and friendly. My request document was completed in under 10 minutes.

Fucking ridiculous. The official Ontario.ca website suggested that this location in particular was…read moreopen and mentioned no closure on thanksgiving. I came here to get important stuff done and what do you know, they are closed. 0/10, always busy as shit.

I made an appointment online at the Sheppard Avenue East Service Ontario. It was fairly busy and if…read moreyou didn't have an appointment you would have to wait in a line of about 30 people before checking in. With my appointment slot I got to check in upon arrival and then waited about 10 minutes to be seen. Everyone that helped me was friendly, quick, and knowledgeable. It was a pleasant experience and I would highly recommend this location based on my recent visit. Book an appointment online if you can. It'll save you so much time :)

This mall is a ghost town. Most of the units are vacant or closed, with the only signs of life…read morebeing some medical units and a coffee shop. It's a pity really because the interior is quite nice despite the drab exterior. There's (real) trees, neo-classical balustrades & pillars, colourful tile paintings & marble(sque?) surfaces.

I've made several trips to the tannery over the years. I've lived here long enough that I remember…read morewhat it was like before it was fixed up and revitalized as a luxury shopping mall. These days too have passed and the tannery seems to be more a building that supports government offices, the traffic court, and Medical services while being spattered with various smaller business and a church. A lot of beautiful work was done to the tannery years ago. Marble, a waterfall, and lots of artistic tweaks. Many of us don't find reasons to go there frequently, but it is a very pretty pace. Parking can be tricky at times, but I've always shot a spot. I'm there frequently now for cardio rehab. They use the main floor as a track for building up the muscles and heart for people. If you haven't been, it's worth a trip just to see that it looks like inside. ;)

WoW, since when is it almost a pleasure to go to Service Canada? I went today expecting a super…read morelong wait and hassles. It could not have gone any smoother and the agents that check peoples needs before entering couldn't have been more pleasant. When it was my turn the lady (I wish I had gotten her name) that helped me was compassionate and very helpful, after I told her that I keep having issues logging into their website, she "helped" (she did it all) me set up a new account which will be easier for me to log into. Super positive experience Great job team

Excellent. In and out in 15 minutes. Questions asked, document processed. So much better than…read morewaiting on the phone.

Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.