Operator 8 should not be working in customer service at all…read more Yesterday morning (January 2nd, 2025), between the times of 11:50am and 12:30pm my 10 year old daughter and I arrived at this office. We patiently waited as we were number 31 and arrived when the cue was at number 8. Things were moving along well and there seemed to be an upbeat and swift flow amongst the many staff working. Looked like a good rapport within the staff and the manager. As soon as 31 was called, we stood up immediately and then the number switched to 32 just as we stood up. We were confused. We walked towards two operators beside eachother saying we were 31 to be met with Operator 8 rudely communicating with an angry tone at my child and I saying, "I called 31!". We froze and were confused. I replied "I didn't hear anyone call 31, but we're 31." She proceeded to reply in anger and annoyance "Ok, but I called 31!". Wow. We stepped to her desk, my daughter kindly said to her she would like to renew her health card. This women looked annoyed at my child, ignored her, looked at me with further annoyance, then pointed her finger at me and my child and said, "I will not be speaking to her, I will be speaking to you as you're the parent." She then cut me off before I could talk and further chastised me that my daughter's card expired over a year ago. I told her one of my main reason ( not all as I could barely get a word in) as the offices hours conflict with mine, and I'm off this week. Her angry tone escalated from there as though I was a bad parent for waiting this long to renew. I have valid reasons I shouldn't have had to justify to this terribly rude women. At this point I put my hands up and asked why she was being so rude to us. She then raised her voice even more from the heightened volume it already was, drawing attention from the entire office of staff and customers waiting, to then accuse me of having been aggressive to her when I initially stepped to her desk. The manager stepped in, acted consolingly to this operator, not analyzing the entirety of the situation deeming me the problem. She took over and clearly saw I wasn't rude or aggressive at all. She swiftly got our transaction going, however, Operator 8 then stepped back, leaned against a filing cabinet and just stared right at me constantly with a hateful expression. I looked up at her perplexed and asked why she was staring at me this way? She rolled her eyes and the manager assisting us told her to go have her lunch. I asked this manager how someone like that gets a job at a place like this? Her response: "She's actually my best employee." How? From what I observed yesterday, if that's so, that's concerning my tax dollars are hiring people like this. I proceeded to say, we did absolutely nothing, this manager rebutted back "Well, we have cameras and I'll see from there" as though it was a threat towards our behaviour. We were not rude or aggressive at all, but on the defensive immediately upon arriving to her desk due to what we were met with. We are Canadian Citizens, born and raised in this country. I have been working and paying taxes for 32 years, with zero criminal charges, and just a plain old kind and respectful human being with basic human rights. Yesterday my child and I were treated as though we were trash and unlawful citizens. No one needs to be treated like this. I've been in customer service for 3 decades. I understand stressful environments. But the analytical observation and just plain consideration, decency and respect were at its lowest yesterday with this employee. With an end result of increased anxiety and negativity for all involved. My 10 year old stated as we left, "That lady was so mean and we didn't even do anything!" Thank you to this service for making my child and I at the start of our day and year feel like felons, when we're actually quite the opposite simply because an employee has no respectful customer service skills and defaults at her own trauma projections at innocent people.

Just would like to say that this was the best service ontario i've been to. There was no line,…read moreKerry was a huge help and she was very knowledgeable when helping me. Definitely worth the drive and will be coming here for my services from now on.

This place is always so friendly and willing to help out as much as possible. Joanne is who I…read moreworked with today among many other others and she has always been wonderful.

I could not help but frown when I walked into Service Ontario…read more... There were at least 6 people in front of me........and I hate waiting in line........ the exception maybe for food....and the food better be excellent!! This location allows me to renew Health Card, Driver Licences, Vehicle Registrations.. I still remembered that time that I have to go to a Ministry of Health office in order to renew my Health Card!! To my surprise, the line was moving really fast!! The staffs at the counters are so efficient in handling all the transactions and I had everything done in 15 minute or so!!

Operator-06 She…read moreprovides very efficient service, with very good communication skill. She approaches each problem with clear cut solution- driven options She makes this location, my location of choice. She an asset to this location.

I had the worst experience. employee was so rude and when I called for the manager they lied to…read morethat there is no manage.

First visit here to do ownership change and get new plates. When i walked in there were so many…read morepeople waiting that I thought I'd be there for hours. Much to my surprise, the counter staff were so good that the crowd was looked after very quickly! Be sure and take a ticket and before you know it your number will be called. Total time was probably 15 minutes!! Very efficient and knowledgable staff!

Venue 3/5 McCowan…read moreexit on 401, free parking in plaza. Long lineup as always for walk-in on Saturday and the lineup is outside so check weather accordingly. Typical time for wait is around 1-1.5h for walkin. They have a cutoff before they close the building. Service 4/5 The staff are pretty fast though which was appreciated when they were going through the queue. I had a question regarding license plate Transfers and the lady was able to help me and provide me with the correct documents to transfer the plate.

I just finished my Senior driving test at Service Ontario Ajax. I had an appointment and was seen…read moreat once. the test was conducted right on the spot. After passing all tests I received all pertinent information for my temporary renewed permit right away. very much more convenient than previous years. I was served by trainee Jazmyn and her instructor Janna. Both were very efficient. I commend the Human resources people for their excellent hiring of staff. It was a pleasure to meet both of these young women and be served by them today. Sorry for my lengthy comments but it was actually an easy and pleasant experience. Thankyou.

This review is specific for the Whitby location @ 590 Rossland Road…read more My experience was flawless. The staff member by the name of Margaret was simply amazing! Margaret was so kind and she efficiently assisted me with all the necessary paperwork to complete the during my visit. The location offers appointments, and my session only took 30 minutes...mainly due to the guidance provided by Margaret.

I've heard to be prepared to wait an hour and to queue for a long time.. honestly I went in the…read moreevening between 4-5pm and was seen to in 10 minutes. I don't think I feel sat down for a whole 2 minutes before i was called .. the man who dealt with me was lovely, friendly and very helpful, and swift with the service without feeling rushed.. this branch is great to come to!

2nd time been there, my experience is the worse, this i a veru cultural place, if you are not east…read moreIndian help is limited, they threat you disresfectful and very demeaning. Left went to the Wexford located, subperb customer service and very diverse.

The good lady and helpful security guard who assisted us ( my senior Mum & myself) was pleasant…read more However, l had asked then for applying for a driver's license renewal back in May/June2025 as it was expiring on September 6th 2025; the officer said to wait till closer to the time! The months went by and l still have the expired license: wonder if l had gotten the renewal done and by mistake discarded the new one !! I must return back & check because l need a valid current one absolutely!! I am the driver for everything here !!

The process was very efficient and fair. The agent also noticed that I needed to renew my drivers…read morelicense when I was only intending to renew my health card. So saved me an additional visit.

Long wait times even with appointments. Packed waiting area. Did not experience the promised…read more"Responsive." The pens provided are filthy and wrapped in paper.

Generally, I hate going to service Ontario for anything whether it's to renew my license, deal with…read morecar stuff or anything really that requires me to go in person and not able to do online. During covid, this location is appointment only which is great. Book online. Do NOT come without an appointment, you'll waste your time waiting in line and being sent away which happened to a few people in front of us. Do NOT come super early, they'll keep pushing you back to allow for the earlier appointments - again, happened to a bunch of people. Come on time, they will move you up in the line if there are people with later appointments than you. Located in the mall, there's security at the front of the mall asking what you're coming in for, he'll then direct you to the right person. You'll head to service Ontario where there's a line outside and someone managing the line. Our appointment was for 11 but we didn't get in until 11:15am. However, once we got in, we immediately got down to business and got everything we needed done - and I had like 3 different items too. The lady was polite, efficient but no nonsense - which I appreciated! She helped us with everything we needed, everything was organized and explained well. 15 minutes later, we're done everything, I'm happy and walking out for lunch. Sure I didn't exactly get the time I booked but given how quickly I was in and out during covid, I'm not going to complain. Will definitely try to book this location in the future for any other service Ontario things - here's hoping it won't be for another 10 years though!