I haven't had their service yet, standing in line…read more This place has a negative aura here. Everyone seems miserable and sick. Everyone is complaining and I feel trapped like from the movie Get Out. SOS And there's various smells.

I was amazed and really impressed with the Service I received today at ServiceOntario…read more It was busy, but the line moved - efficiently. There were tons of people - the line went all the way out the door, but I was seen in about 17-20 minutes, to renew my health card. Very impressed. Swift service for me. Why? Because I read over what I needed to bring and made sure I had everything with me. It was a seamless experience.

I had a great experience at this location. Naseem was so helpful with renewing my license and…read morehealth card, which happened very quickly. I arrived at 8:20 when they opened at 8:30am, so there were a few people in line before me, but they were all quick and efficient. Thanks for making this an easy errand :)

Came in without an appointment to get a parking tag. The receptionist addressed my problen with a…read moresmile and took care if my problen in less than 10 minutes.. Bravo for the great service

I visited this branch to renew my Health Card (OHIP). After waiting in line for an hour and a half…read more(since online appointments were fully booked two weeks in advance), the clerk reviewed my documents, consulted with her supervisor, and informed me that they couldn't resolve my issue. Instead, they directed me to the Ministry of Health, where appointments are only available by prior booking. However, I didn't trust their response and decided to visit another Service Ontario branch. As i expected, my issue was resolved within 10 minutes, and my OHIP was successfully renewed. Conclusion: The staff at this branch are slow and lack the professional

Long wait times, nowhere to sit in Staples, and no consideration for people waiting as to letting…read moreus know approximate wait time. Labs can do this on a screen, why not Service Ontario. It's like they have no respect for our time. This is incredibly disgusting. Shame on the provincial government.

Operator-06 She…read moreprovides very efficient service, with very good communication skill. She approaches each problem with clear cut solution- driven options She makes this location, my location of choice. She an asset to this location.

I had the worst experience. employee was so rude and when I called for the manager they lied to…read morethat there is no manage.

What a frustrating experience! We've been to this location 3 times now for the same issue. We made…read morean appointment each time which meant taking time off work. Each time we had a different agent and each time we were told a different story about what paperwork was needed to put my name as a co-owner of a leased car we decided to buy. the agent wasn't rude: she just didn't care. She neither apologized nor acknowledged the inconvenience of our experience. Saying "sorry for the inconvenience " didn't cross her mind. It was clear that she wasn't very experienced. That's fine; no one's born to a job. She then asked her coworker some questions . What bothered us is that she asked these questions in another language. She had my passport, drivers license, and other private information in front of her and she's speaking another language which we didn't understand. Don't mind her asking questions to do a better job; however, speaking in a different language while you have private information in front of you from a client is disrespectful. It's rude. Even worse: no transparency. English is not my first language, but in 30 years of dealing with clients in the public and private sectors, I've never seen this happen. ( If we were guests in a non-speaking English or French country we would understand. This was not the case. ) Poor job training, lack of common sense, inconsistent and incomplete information and disinterest in our situation was evident. A bit of empathy and willingness to help would have gone a long way. Rename this location "Lack of Service, Ontario"

I am third in line. Took me less than 10 minutes to renew both my Drivers License and Health Card…read more I have a friendly pleasant lady helping me. Very efficient.

Got here at 9:35. Was second in line for my service (drivers license and ohip renewal). Super quick…read moreand efficient. Had to sign a new signature and they took a photo. In and out in 15 minutes.

Best Service Ontario I have ever been to. I walked over on a Wednesday around 10am. I was taken…read moreright away and had my drivers license and health card renewed in about 5 mins. Thank you for the hard work and great service, 33 Victoria Ave!

I've heard to be prepared to wait an hour and to queue for a long time.. honestly I went in the…read moreevening between 4-5pm and was seen to in 10 minutes. I don't think I feel sat down for a whole 2 minutes before i was called .. the man who dealt with me was lovely, friendly and very helpful, and swift with the service without feeling rushed.. this branch is great to come to!

2nd time been there, my experience is the worse, this i a veru cultural place, if you are not east…read moreIndian help is limited, they threat you disresfectful and very demeaning. Left went to the Wexford located, subperb customer service and very diverse.

Venue 3/5 McCowan…read moreexit on 401, free parking in plaza. Long lineup as always for walk-in on Saturday and the lineup is outside so check weather accordingly. Typical time for wait is around 1-1.5h for walkin. They have a cutoff before they close the building. Service 4/5 The staff are pretty fast though which was appreciated when they were going through the queue. I had a question regarding license plate Transfers and the lady was able to help me and provide me with the correct documents to transfer the plate.

My friend needs an address change processed for her Ontario Driver's Licence and this was the…read moreclosest ServiceOntario office. With the COVID-19 state of emergency declared by the Province of Ontario this morning, there's heightened anxiety when we arrived at this office. Social spacing was in effect and we were asked to line up outside. A controlled entry was immediately instituted by staff 10 minutes upon our entry and queuing because 30 of us were packed into this venue. Once we were able to get to the counter, customer service was courteous and efficient.

Amazing staff specially Rose and Lilian. Ultimate professional yet polite and courteous. I truly…read moreenjoyed visiting this location and seriously question the 1 and 2 star reviews. Let's be kind and honest....

I'm advising people not to rely on the 1-800-387-3445 line for online help. My experience was very…read moreinconsistent. The first representative I spoke with was excellent--professional, helpful, and patient. Unfortunately, after being transferred, the second agent was the complete opposite. She sounded uninterested, spoke very quietly, and gave the impression that I was interrupting her. When I politely asked her to speak up because I couldn't hear her, she placed me on hold and came back with a completely different attitude. After that, she kept responding as if she couldn't hear me, even though she had no trouble hearing me earlier in the call. The interaction felt dismissive and unprofessional, and it made resolving my issue unnecessarily frustrating. Customer service should be consistent, especially for something as important as government services. I hope this feedback is taken seriously and used to improve training and accountability.