Got here at 9:35. Was second in line for my service (drivers license and ohip renewal). Super quick…read moreand efficient. Had to sign a new signature and they took a photo. In and out in 15 minutes.

Best Service Ontario I have ever been to. I walked over on a Wednesday around 10am. I was taken…read moreright away and had my drivers license and health card renewed in about 5 mins. Thank you for the hard work and great service, 33 Victoria Ave!

First visit here to do ownership change and get new plates. When i walked in there were so many…read morepeople waiting that I thought I'd be there for hours. Much to my surprise, the counter staff were so good that the crowd was looked after very quickly! Be sure and take a ticket and before you know it your number will be called. Total time was probably 15 minutes!! Very efficient and knowledgable staff!

Very poor service. Long waiting lines, an extremely congested space, and staff who seem completely…read moreindifferent to how long people are left waiting. I went there to replace a lost health card, but after seeing about 15 people in line and watching each person at the counter take roughly 10 minutes, I decided my time was better spent elsewhere. I drove to Cedarbrae Mall instead, where the Service Ontario experience was completely different--more space, a proper waiting area, and at least somewhere to sit while waiting. Why stand in a cramped line when better service is available just a short drive away?

Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

This Service Ontario isn't that busy, and has a lot of parking. However, they do not have…read moreaccessibility buttons on one side, so you'll have to go through the mall if you need it. Very tiny Service Ontario which is ACTUALLY part of the mall.. very interesting, I've never personally seen that before but it's convenient for sure. Lots of signs in this Service Ontario more than any I've ever seen before. Staff are very friendly and nice. There'll willing and able to answer questions. No contactless payment over $100, and there's a tiny desk for car dealers. Overall, not extremely busy but it can get pretty bad. Took me about 40 minutes but by the time I got in line, there were 25 people behind me within 2 minutes. The trick is to go early in the morning. They also advertise for a fee and it seems like this Service Ontario sells anything and everything they can. They also sell keychains, license plate screws, almost anything you need for their business. Remember that Service Ontario's are actually franchised, owned and operated by a non-government company on behalf of the province... so... I'm not sure if this is allowed but it can be argued as neat or on the other hand, too much. 3/5

Years ago, MTO decided they were going to sell off the administrative portion of their license…read moreoffices. This is and was probably the biggest blue chip business that could be acquired at the time besides a Tim Horton's. Think about this for a second. Everybody that has a drivers's license has to renew it or buy their plate stickers and now they have to also get their photo health cards when we went with the new cards. This business is going to have an ongoing clientele just like funeral homes because everybody needs them. While this office in Cloverdale has been here for as long as I can remember, they used to also have an automated kiosk at the other end of the mall by the Hot Oven which I used to get my plate stickers from and it only charged an extra dollar to not have to get into those long lines at the office. Unfortunately the province ended up getting rid of those machines because apparently some of them were hacked. Well that sucks. The last few years I was just getting my stickers through the mail. I couldn't do that this time around because I needed a new drivers license and photo. The one good thing is that they coordinate the expiration of the driver's licenses to be the same as the health card so when you have to go in every 5 years or whatever it is, you can do both at the same time. This particular Service Ontario office is located near the north section of Cloverdale mall and has an external entrance that faces the sound barrier of the northbound 427 opposite the East Mall side of the mall. I arrived around 11:45 which worked out because I was in line for about 20 minutes and the line behind me just after 12 noon was almost out to the mall plaza. The person who helped me looked like they sounded, like they do this all the time and they know it inside out but she was pleasant while efficient. This is one of those places you have to go to like the passport office but while it can be unpleasant, this experience wasn't so bad. The entire process was mostly spent in line and while at the counter it only really took about 5 minutes to get both pieces of ID processed including the new photo.

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Was quick (we made an appointment), efficient service and professional…read more I could not BELIEVE the number of people arriving with incorrect documents, incomplete documents and generally ill-prepared. Have your docs with you as they require and you'll sail through.

I phoned Service Canada to receive 2024 EI slip for 2024 for 2024 Incom Tax…read more Did not receive slip through the mail-first time-I phone Sevice Canada to have it mailed out-to do 2024 Income Tax Phoned 1800 number 1. first time---agent started to make changes to send out-verify address-put on hold-----Disconnected 2. second time-agent started to ask questions-put on hold-Disconnected 3. Agent started asking questions-put me on hold-got back-vertify address-told me a address that I was at over 12 years ago-moved twice---I received slips and made out income tax at this address -for over 7 years---?????-he updated the address and said I will receive slip in the next 5 to 10 days---I pay income tax every year------This Agent was better than the other 2---I will be waiting for the slip I do not understand receiving all my slips-paying income tax at this address-and they have address from over 12 years---I am asking for a slip to do taxes and send them money-Also said I would get the slip through my account-NO never made that change--------They need better agents-also that you can understand you David/Joanne Mantini

Long wait times even with appointments. Packed waiting area. Did not experience the promised…read more"Responsive." The pens provided are filthy and wrapped in paper.

Generally, I hate going to service Ontario for anything whether it's to renew my license, deal with…read morecar stuff or anything really that requires me to go in person and not able to do online. During covid, this location is appointment only which is great. Book online. Do NOT come without an appointment, you'll waste your time waiting in line and being sent away which happened to a few people in front of us. Do NOT come super early, they'll keep pushing you back to allow for the earlier appointments - again, happened to a bunch of people. Come on time, they will move you up in the line if there are people with later appointments than you. Located in the mall, there's security at the front of the mall asking what you're coming in for, he'll then direct you to the right person. You'll head to service Ontario where there's a line outside and someone managing the line. Our appointment was for 11 but we didn't get in until 11:15am. However, once we got in, we immediately got down to business and got everything we needed done - and I had like 3 different items too. The lady was polite, efficient but no nonsense - which I appreciated! She helped us with everything we needed, everything was organized and explained well. 15 minutes later, we're done everything, I'm happy and walking out for lunch. Sure I didn't exactly get the time I booked but given how quickly I was in and out during covid, I'm not going to complain. Will definitely try to book this location in the future for any other service Ontario things - here's hoping it won't be for another 10 years though!

Very polite staff - excellent service! I've been to this post office many times and always had a…read moregreat experience.

I want to report a staff. Short hair, with glasses, asian woman. I've been charged by her multiple…read moretimes for printing prepaid label. When I talked to my husband about it he said he has never been charged. Later when I mail again from other staff I didn't get charged either. I want that fraudulant staff to be removed! This is outrageous!