Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

First visit here to do ownership change and get new plates. When i walked in there were so many…read morepeople waiting that I thought I'd be there for hours. Much to my surprise, the counter staff were so good that the crowd was looked after very quickly! Be sure and take a ticket and before you know it your number will be called. Total time was probably 15 minutes!! Very efficient and knowledgable staff!

Very poor service. Long waiting lines, an extremely congested space, and staff who seem completely…read moreindifferent to how long people are left waiting. I went there to replace a lost health card, but after seeing about 15 people in line and watching each person at the counter take roughly 10 minutes, I decided my time was better spent elsewhere. I drove to Cedarbrae Mall instead, where the Service Ontario experience was completely different--more space, a proper waiting area, and at least somewhere to sit while waiting. Why stand in a cramped line when better service is available just a short drive away?

I just finished my Senior driving test at Service Ontario Ajax. I had an appointment and was seen…read moreat once. the test was conducted right on the spot. After passing all tests I received all pertinent information for my temporary renewed permit right away. very much more convenient than previous years. I was served by trainee Jazmyn and her instructor Janna. Both were very efficient. I commend the Human resources people for their excellent hiring of staff. It was a pleasure to meet both of these young women and be served by them today. Sorry for my lengthy comments but it was actually an easy and pleasant experience. Thankyou.

This review is specific for the Whitby location @ 590 Rossland Road…read more My experience was flawless. The staff member by the name of Margaret was simply amazing! Margaret was so kind and she efficiently assisted me with all the necessary paperwork to complete the during my visit. The location offers appointments, and my session only took 30 minutes...mainly due to the guidance provided by Margaret.

This Service Ontario isn't that busy, and has a lot of parking. However, they do not have…read moreaccessibility buttons on one side, so you'll have to go through the mall if you need it. Very tiny Service Ontario which is ACTUALLY part of the mall.. very interesting, I've never personally seen that before but it's convenient for sure. Lots of signs in this Service Ontario more than any I've ever seen before. Staff are very friendly and nice. There'll willing and able to answer questions. No contactless payment over $100, and there's a tiny desk for car dealers. Overall, not extremely busy but it can get pretty bad. Took me about 40 minutes but by the time I got in line, there were 25 people behind me within 2 minutes. The trick is to go early in the morning. They also advertise for a fee and it seems like this Service Ontario sells anything and everything they can. They also sell keychains, license plate screws, almost anything you need for their business. Remember that Service Ontario's are actually franchised, owned and operated by a non-government company on behalf of the province... so... I'm not sure if this is allowed but it can be argued as neat or on the other hand, too much. 3/5

Years ago, MTO decided they were going to sell off the administrative portion of their license…read moreoffices. This is and was probably the biggest blue chip business that could be acquired at the time besides a Tim Horton's. Think about this for a second. Everybody that has a drivers's license has to renew it or buy their plate stickers and now they have to also get their photo health cards when we went with the new cards. This business is going to have an ongoing clientele just like funeral homes because everybody needs them. While this office in Cloverdale has been here for as long as I can remember, they used to also have an automated kiosk at the other end of the mall by the Hot Oven which I used to get my plate stickers from and it only charged an extra dollar to not have to get into those long lines at the office. Unfortunately the province ended up getting rid of those machines because apparently some of them were hacked. Well that sucks. The last few years I was just getting my stickers through the mail. I couldn't do that this time around because I needed a new drivers license and photo. The one good thing is that they coordinate the expiration of the driver's licenses to be the same as the health card so when you have to go in every 5 years or whatever it is, you can do both at the same time. This particular Service Ontario office is located near the north section of Cloverdale mall and has an external entrance that faces the sound barrier of the northbound 427 opposite the East Mall side of the mall. I arrived around 11:45 which worked out because I was in line for about 20 minutes and the line behind me just after 12 noon was almost out to the mall plaza. The person who helped me looked like they sounded, like they do this all the time and they know it inside out but she was pleasant while efficient. This is one of those places you have to go to like the passport office but while it can be unpleasant, this experience wasn't so bad. The entire process was mostly spent in line and while at the counter it only really took about 5 minutes to get both pieces of ID processed including the new photo.

Operator 8 should not be working in customer service at all…read more Yesterday morning (January 2nd, 2025), between the times of 11:50am and 12:30pm my 10 year old daughter and I arrived at this office. We patiently waited as we were number 31 and arrived when the cue was at number 8. Things were moving along well and there seemed to be an upbeat and swift flow amongst the many staff working. Looked like a good rapport within the staff and the manager. As soon as 31 was called, we stood up immediately and then the number switched to 32 just as we stood up. We were confused. We walked towards two operators beside eachother saying we were 31 to be met with Operator 8 rudely communicating with an angry tone at my child and I saying, "I called 31!". We froze and were confused. I replied "I didn't hear anyone call 31, but we're 31." She proceeded to reply in anger and annoyance "Ok, but I called 31!". Wow. We stepped to her desk, my daughter kindly said to her she would like to renew her health card. This women looked annoyed at my child, ignored her, looked at me with further annoyance, then pointed her finger at me and my child and said, "I will not be speaking to her, I will be speaking to you as you're the parent." She then cut me off before I could talk and further chastised me that my daughter's card expired over a year ago. I told her one of my main reason ( not all as I could barely get a word in) as the offices hours conflict with mine, and I'm off this week. Her angry tone escalated from there as though I was a bad parent for waiting this long to renew. I have valid reasons I shouldn't have had to justify to this terribly rude women. At this point I put my hands up and asked why she was being so rude to us. She then raised her voice even more from the heightened volume it already was, drawing attention from the entire office of staff and customers waiting, to then accuse me of having been aggressive to her when I initially stepped to her desk. The manager stepped in, acted consolingly to this operator, not analyzing the entirety of the situation deeming me the problem. She took over and clearly saw I wasn't rude or aggressive at all. She swiftly got our transaction going, however, Operator 8 then stepped back, leaned against a filing cabinet and just stared right at me constantly with a hateful expression. I looked up at her perplexed and asked why she was staring at me this way? She rolled her eyes and the manager assisting us told her to go have her lunch. I asked this manager how someone like that gets a job at a place like this? Her response: "She's actually my best employee." How? From what I observed yesterday, if that's so, that's concerning my tax dollars are hiring people like this. I proceeded to say, we did absolutely nothing, this manager rebutted back "Well, we have cameras and I'll see from there" as though it was a threat towards our behaviour. We were not rude or aggressive at all, but on the defensive immediately upon arriving to her desk due to what we were met with. We are Canadian Citizens, born and raised in this country. I have been working and paying taxes for 32 years, with zero criminal charges, and just a plain old kind and respectful human being with basic human rights. Yesterday my child and I were treated as though we were trash and unlawful citizens. No one needs to be treated like this. I've been in customer service for 3 decades. I understand stressful environments. But the analytical observation and just plain consideration, decency and respect were at its lowest yesterday with this employee. With an end result of increased anxiety and negativity for all involved. My 10 year old stated as we left, "That lady was so mean and we didn't even do anything!" Thank you to this service for making my child and I at the start of our day and year feel like felons, when we're actually quite the opposite simply because an employee has no respectful customer service skills and defaults at her own trauma projections at innocent people.

Just would like to say that this was the best service ontario i've been to. There was no line,…read moreKerry was a huge help and she was very knowledgeable when helping me. Definitely worth the drive and will be coming here for my services from now on.

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

I've heard to be prepared to wait an hour and to queue for a long time.. honestly I went in the…read moreevening between 4-5pm and was seen to in 10 minutes. I don't think I feel sat down for a whole 2 minutes before i was called .. the man who dealt with me was lovely, friendly and very helpful, and swift with the service without feeling rushed.. this branch is great to come to!

2nd time been there, my experience is the worse, this i a veru cultural place, if you are not east…read moreIndian help is limited, they threat you disresfectful and very demeaning. Left went to the Wexford located, subperb customer service and very diverse.

Long wait times even with appointments. Packed waiting area. Did not experience the promised…read more"Responsive." The pens provided are filthy and wrapped in paper.

Generally, I hate going to service Ontario for anything whether it's to renew my license, deal with…read morecar stuff or anything really that requires me to go in person and not able to do online. During covid, this location is appointment only which is great. Book online. Do NOT come without an appointment, you'll waste your time waiting in line and being sent away which happened to a few people in front of us. Do NOT come super early, they'll keep pushing you back to allow for the earlier appointments - again, happened to a bunch of people. Come on time, they will move you up in the line if there are people with later appointments than you. Located in the mall, there's security at the front of the mall asking what you're coming in for, he'll then direct you to the right person. You'll head to service Ontario where there's a line outside and someone managing the line. Our appointment was for 11 but we didn't get in until 11:15am. However, once we got in, we immediately got down to business and got everything we needed done - and I had like 3 different items too. The lady was polite, efficient but no nonsense - which I appreciated! She helped us with everything we needed, everything was organized and explained well. 15 minutes later, we're done everything, I'm happy and walking out for lunch. Sure I didn't exactly get the time I booked but given how quickly I was in and out during covid, I'm not going to complain. Will definitely try to book this location in the future for any other service Ontario things - here's hoping it won't be for another 10 years though!