Operator 8 should not be working in customer service at all…read more Yesterday morning (January 2nd, 2025), between the times of 11:50am and 12:30pm my 10 year old daughter and I arrived at this office. We patiently waited as we were number 31 and arrived when the cue was at number 8. Things were moving along well and there seemed to be an upbeat and swift flow amongst the many staff working. Looked like a good rapport within the staff and the manager. As soon as 31 was called, we stood up immediately and then the number switched to 32 just as we stood up. We were confused. We walked towards two operators beside eachother saying we were 31 to be met with Operator 8 rudely communicating with an angry tone at my child and I saying, "I called 31!". We froze and were confused. I replied "I didn't hear anyone call 31, but we're 31." She proceeded to reply in anger and annoyance "Ok, but I called 31!". Wow. We stepped to her desk, my daughter kindly said to her she would like to renew her health card. This women looked annoyed at my child, ignored her, looked at me with further annoyance, then pointed her finger at me and my child and said, "I will not be speaking to her, I will be speaking to you as you're the parent." She then cut me off before I could talk and further chastised me that my daughter's card expired over a year ago. I told her one of my main reason ( not all as I could barely get a word in) as the offices hours conflict with mine, and I'm off this week. Her angry tone escalated from there as though I was a bad parent for waiting this long to renew. I have valid reasons I shouldn't have had to justify to this terribly rude women. At this point I put my hands up and asked why she was being so rude to us. She then raised her voice even more from the heightened volume it already was, drawing attention from the entire office of staff and customers waiting, to then accuse me of having been aggressive to her when I initially stepped to her desk. The manager stepped in, acted consolingly to this operator, not analyzing the entirety of the situation deeming me the problem. She took over and clearly saw I wasn't rude or aggressive at all. She swiftly got our transaction going, however, Operator 8 then stepped back, leaned against a filing cabinet and just stared right at me constantly with a hateful expression. I looked up at her perplexed and asked why she was staring at me this way? She rolled her eyes and the manager assisting us told her to go have her lunch. I asked this manager how someone like that gets a job at a place like this? Her response: "She's actually my best employee." How? From what I observed yesterday, if that's so, that's concerning my tax dollars are hiring people like this. I proceeded to say, we did absolutely nothing, this manager rebutted back "Well, we have cameras and I'll see from there" as though it was a threat towards our behaviour. We were not rude or aggressive at all, but on the defensive immediately upon arriving to her desk due to what we were met with. We are Canadian Citizens, born and raised in this country. I have been working and paying taxes for 32 years, with zero criminal charges, and just a plain old kind and respectful human being with basic human rights. Yesterday my child and I were treated as though we were trash and unlawful citizens. No one needs to be treated like this. I've been in customer service for 3 decades. I understand stressful environments. But the analytical observation and just plain consideration, decency and respect were at its lowest yesterday with this employee. With an end result of increased anxiety and negativity for all involved. My 10 year old stated as we left, "That lady was so mean and we didn't even do anything!" Thank you to this service for making my child and I at the start of our day and year feel like felons, when we're actually quite the opposite simply because an employee has no respectful customer service skills and defaults at her own trauma projections at innocent people.

Just would like to say that this was the best service ontario i've been to. There was no line,…read moreKerry was a huge help and she was very knowledgeable when helping me. Definitely worth the drive and will be coming here for my services from now on.

This place is always so friendly and willing to help out as much as possible. Joanne is who I…read moreworked with today among many other others and she has always been wonderful.

I could not help but frown when I walked into Service Ontario…read more... There were at least 6 people in front of me........and I hate waiting in line........ the exception maybe for food....and the food better be excellent!! This location allows me to renew Health Card, Driver Licences, Vehicle Registrations.. I still remembered that time that I have to go to a Ministry of Health office in order to renew my Health Card!! To my surprise, the line was moving really fast!! The staffs at the counters are so efficient in handling all the transactions and I had everything done in 15 minute or so!!

I had a great experience at this location. Naseem was so helpful with renewing my license and…read morehealth card, which happened very quickly. I arrived at 8:20 when they opened at 8:30am, so there were a few people in line before me, but they were all quick and efficient. Thanks for making this an easy errand :)

Came in without an appointment to get a parking tag. The receptionist addressed my problen with a…read moresmile and took care if my problen in less than 10 minutes.. Bravo for the great service

Venue 3/5 McCowan…read moreexit on 401, free parking in plaza. Long lineup as always for walk-in on Saturday and the lineup is outside so check weather accordingly. Typical time for wait is around 1-1.5h for walkin. They have a cutoff before they close the building. Service 4/5 The staff are pretty fast though which was appreciated when they were going through the queue. I had a question regarding license plate Transfers and the lady was able to help me and provide me with the correct documents to transfer the plate.

My friend needs an address change processed for her Ontario Driver's Licence and this was the…read moreclosest ServiceOntario office. With the COVID-19 state of emergency declared by the Province of Ontario this morning, there's heightened anxiety when we arrived at this office. Social spacing was in effect and we were asked to line up outside. A controlled entry was immediately instituted by staff 10 minutes upon our entry and queuing because 30 of us were packed into this venue. Once we were able to get to the counter, customer service was courteous and efficient.

I just finished my Senior driving test at Service Ontario Ajax. I had an appointment and was seen…read moreat once. the test was conducted right on the spot. After passing all tests I received all pertinent information for my temporary renewed permit right away. very much more convenient than previous years. I was served by trainee Jazmyn and her instructor Janna. Both were very efficient. I commend the Human resources people for their excellent hiring of staff. It was a pleasure to meet both of these young women and be served by them today. Sorry for my lengthy comments but it was actually an easy and pleasant experience. Thankyou.

This review is specific for the Whitby location @ 590 Rossland Road…read more My experience was flawless. The staff member by the name of Margaret was simply amazing! Margaret was so kind and she efficiently assisted me with all the necessary paperwork to complete the during my visit. The location offers appointments, and my session only took 30 minutes...mainly due to the guidance provided by Margaret.

I visited this branch to renew my Health Card (OHIP). After waiting in line for an hour and a half…read more(since online appointments were fully booked two weeks in advance), the clerk reviewed my documents, consulted with her supervisor, and informed me that they couldn't resolve my issue. Instead, they directed me to the Ministry of Health, where appointments are only available by prior booking. However, I didn't trust their response and decided to visit another Service Ontario branch. As i expected, my issue was resolved within 10 minutes, and my OHIP was successfully renewed. Conclusion: The staff at this branch are slow and lack the professional

Long wait times, nowhere to sit in Staples, and no consideration for people waiting as to letting…read moreus know approximate wait time. Labs can do this on a screen, why not Service Ontario. It's like they have no respect for our time. This is incredibly disgusting. Shame on the provincial government.

I haven't had their service yet, standing in line…read more This place has a negative aura here. Everyone seems miserable and sick. Everyone is complaining and I feel trapped like from the movie Get Out. SOS And there's various smells.

I was amazed and really impressed with the Service I received today at ServiceOntario…read more It was busy, but the line moved - efficiently. There were tons of people - the line went all the way out the door, but I was seen in about 17-20 minutes, to renew my health card. Very impressed. Swift service for me. Why? Because I read over what I needed to bring and made sure I had everything with me. It was a seamless experience.

What a frustrating experience! We've been to this location 3 times now for the same issue. We made…read morean appointment each time which meant taking time off work. Each time we had a different agent and each time we were told a different story about what paperwork was needed to put my name as a co-owner of a leased car we decided to buy. the agent wasn't rude: she just didn't care. She neither apologized nor acknowledged the inconvenience of our experience. Saying "sorry for the inconvenience " didn't cross her mind. It was clear that she wasn't very experienced. That's fine; no one's born to a job. She then asked her coworker some questions . What bothered us is that she asked these questions in another language. She had my passport, drivers license, and other private information in front of her and she's speaking another language which we didn't understand. Don't mind her asking questions to do a better job; however, speaking in a different language while you have private information in front of you from a client is disrespectful. It's rude. Even worse: no transparency. English is not my first language, but in 30 years of dealing with clients in the public and private sectors, I've never seen this happen. ( If we were guests in a non-speaking English or French country we would understand. This was not the case. ) Poor job training, lack of common sense, inconsistent and incomplete information and disinterest in our situation was evident. A bit of empathy and willingness to help would have gone a long way. Rename this location "Lack of Service, Ontario"

I am third in line. Took me less than 10 minutes to renew both my Drivers License and Health Card…read more I have a friendly pleasant lady helping me. Very efficient.

Amazing staff specially Rose and Lilian. Ultimate professional yet polite and courteous. I truly…read moreenjoyed visiting this location and seriously question the 1 and 2 star reviews. Let's be kind and honest....

I'm advising people not to rely on the 1-800-387-3445 line for online help. My experience was very…read moreinconsistent. The first representative I spoke with was excellent--professional, helpful, and patient. Unfortunately, after being transferred, the second agent was the complete opposite. She sounded uninterested, spoke very quietly, and gave the impression that I was interrupting her. When I politely asked her to speak up because I couldn't hear her, she placed me on hold and came back with a completely different attitude. After that, she kept responding as if she couldn't hear me, even though she had no trouble hearing me earlier in the call. The interaction felt dismissive and unprofessional, and it made resolving my issue unnecessarily frustrating. Customer service should be consistent, especially for something as important as government services. I hope this feedback is taken seriously and used to improve training and accountability.

Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.