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Toronto, ON

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Service Canada

3.4 (5 reviews)

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2 years ago

Helpful 1
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2 years ago

Excellent. In and out in 15 minutes. Questions asked, document processed. So much better than waiting on the phone.

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2 years ago

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9 years ago

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7 years ago

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ServiceOntario - Seating area (I've never seen it so empty!)

ServiceOntario

3.1(64 reviews)
3.8 km•Bay Street Corridor, Downtown Core

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

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ServiceOntario - Storefront

Storefront

ServiceOntario - Reception counter

Reception counter

ServiceOntario - Interior

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Interior

The Don Jail

The Don Jail

2.7(3 reviews)
1.3 km•Riverdale

The front of this building is very dignified, and has held up nicely with the repairs that has…read moretaken place throughout the years. But upon entrance, I was very much let down. Oh, this is a jail. I remember my very first visit, and it was a pretty shabby experience from the getgo. There's no parking, I'm just here temporarily, so I would like for there to be adequate parking. I have never seen the guards here smile, which made it very intimidating. I was introduced to a holding cell by the head of security, to which I was immediately appalled. The width of the cell is exactly one arms length, and the toilet was right at the head of the bed. I was relieved to see that there was bed space for only one, but I can imagine that becoming rather lonely overtime. I don't particularly enjoy using the head in plain view of the guards, but this could be considered a hipster thing to do, because it's pretty rebellious, and totally not mainstream...yet. Except for the green peas, I've never been able to discern the food items here from any identifiable 'thing'. The scent of the canteen has never enticed my palate, and the line up for the abominable service is never a thing to look forward to. The ambiance is cramped, and barely any natural sunlight. Anyone moving on the metal steps echoes through the facility, making it very difficult for me to concentrate. Some of the old holding cells that no longer are in service are the size of a fridge. I couldn't imagine how that would serve as a 'correctional' facility when those were actively used. Anyone would be driven mad after 24 hours in there. My advice is to avoid the place. Need improvement on parking!

Came here for Doors Open event. The place is actually pretty small. Can go through this place in…read more20min. There's pretty rich history behind this place. Definitely worth a visit if you want a piece of old Toronto. Washrooms not available this day had to visit the hospital next door.

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The Don Jail
The Don Jail
The Don Jail

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Superior Court Of Justice

Superior Court Of Justice

1.8(6 reviews)
4.2 km•Downtown Core, Bay Street Corridor

I had the unfortunate opportunity to visit here to file for divorce. I arrived at 8:15 expecting a…read moredecent sized line but I was the second to arrive. However, by 8:25 there were probably 10 people behind me. When the doors opened at 8:30 the first woman in line took off to the other side of the office, which left me first up. I took a number but still ended up having to wait 10 minutes for the first clerk to be ready. She was your typical union government employee; Grumpy, not friendly at all, just doing her job to the letter of her job description. She put in the minimum amount of effort to answer my questions. Once I had filed my papers and gotten everything stamped, I was sent down to the 9th floor to the Family Law information office to get the paperwork for step two. The security guards at the entrance were really nice and friendly. We chatted for a minute or two while I went through the screening procedures. What a world of difference between the 10th floor and the 9th. The two people working in the information office were awesome! So friendly and nice and walked me through the next procedures very thoroughly. They answered all my questions above and beyond. As great as an experience as I had with the staff I don't look forward to going back, but I'm relieved that some of the staff understand that people aren't coming in under the best of circumstances and try to make the best of a bad situation for you.

Every so often I must attend here for a case conference, motion, and even to file documents myself…read morewhen it a rush and my process server cannot make it. Attending for motions or case conferences is not as painful as filing documents as they are usually scheduled beforehand. Even so, the said motions and case conferences rarely begin on time. Filing documents on the 10th floor is a nightmare as there is always a substantial wait time. They need to adopt a rule whereby those who are not prepared are sent to the back of the line as these individuals cause a substantial delay. Outsourcing management of this operation would also be helpful as the staff tends to work painfully slowly under the ministry. Overall, send a process server, and generally try to avoid this place whenever possible.

Toronto Police Service - The force in which I was handcuffed.

Toronto Police Service

2.0(22 reviews)
3.8 km•Bay Street Corridor, Downtown Core

Was with my kids at Tim Hortons today and officers came in to get coffee…read more They noticed my kids watching them and they came up and said hi. Talked to me and asked if kids wanted to see police lights. I agreed and for 10 min they let the kids see police car and play with the lights Again, another run in with Toronto's finest.

As a Black woman living in the City of Toronto, I have experienced firsthand the painful truth that…read moresystemic racism and anti-Black bias remain deeply embedded in our institutions -- especially within the Toronto Police Service. What happened to me on October 31st, 2025, is a reminder that even when Black people follow the law and seek help, we are too often criminalized instead of protected. That day, while returning home to 325 Bleecker Street, and I was physically assaulted by a white male tenant. I did not know his name at the time. He blocked my access to the elevator, and when I politely said "excuse me," he began swearing at me and then violently grabbed and shook my shoulders. I immediately called the police and filed a report (#25-2287454, 51 Division, Detective Turnbull). I informed the officers that the entire assault was captured on the building's security camera, yet no one followed up to view the footage. A full week passed without any police contact, a clear sign that my report was not taken seriously. My safety as a Black woman was disregarded. Then, on November 7th, I encountered the same man in the lobby of my building. Fearing for my safety, I called my daughter and asked for help. My sons came downstairs to escort me to my apartment while I sat in my mobility scooter. One of my sons reacted to the man who had previously assaulted me, and he called the police again. This time, the officers from 51 Division arrived and actually reviewed the security footage -- footage that clearly shows me seated in my scooter and not assaulting anyone. Yet, despite this evidence, the police viciously handcuffed me and charged me with assault, while the man who physically attacked me continues to face no accountability. The female arresting officer referred to me as a "gal," a term historically used to demean and dehumanize Black women during slavery. Her tone and conduct were humiliating and degrading. She went as far as instructing her partner to physically force me to sign release papers. Her behaviour made it painfully clear that some Toronto Police officers harbour deep contempt for Black people -- a reality that has been proven repeatedly but is continually ignored, dismissed, or minimized by both the media and the justice system. How many more Black lives must be ruined, violated, or taken before these injustices are acknowledged? How long will this city allow officers who clearly display anti-Black attitudes to continue policing our communities? I am a volunteer crisis responder who provides emotional support to people worldwide, yet this experience has left me emotionally scarred and seeking support myself. The trauma of being assaulted, dismissed, and racially dehumanized by those sworn to protect me is unbearable. We are not "gals." We are human beings. Our Blackness should not determine whether our lives, pain, or safety matter. It is time for Toronto to confront this truth -- and to finally deliver justice that includes and protects Black people.

Photos
Toronto Police Service - Officer J. Martin #9535
 trespassing me from albion wall for not wearing a mask, after I claimed exemption. his mask is below his nose.

Officer J. Martin #9535 trespassing me from albion wall for not wearing a mask, after I claimed exemption. his mask is below his nose.

Toronto Police Service

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Service Canada - publicservicesgovt - Updated October 2026

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