This Service Canada location is by Scarborough Town Centre. There used to be more parking next…read moredoor. However, due to much development in the area, the parking lot is smaller than I recall when I was last here ten years ago. I parked on the street. It was Green P parking. I was lucky that I paid for an additional session through the app because I was here for nearly four hours. The maximum parking session is three hours. I recommend not coming here on a Monday. It seems like everyone was here when I was. This location offers a number of services that I am probably unaware of. I can't and won't rattle them off. I do know that for Canadians, it has these services: - Apprenticeship grants - Benefits finder - Canadian dental Care plan - Job bank - Labour market information - Passport application - Social Insurance Number application I was here to get my passport reviewed. It was confusing entering the building to figure out where to go. For this business listing, all services that Service Canada does, minus passports, is on the left when you walk through the main entrance. Signage is non-existent. You want the lineup that is shorter of the two. For passport applications, you need to line up where the longer lineup twists and turns on the right. Again, signage was so poor that I asked a security person where I should go for passports. He was great pointing me in the right direction. I don't think that I'd be using any other service here but applying for a passport. In the past, you'd go up to the second floor. These days, it's seems to be triage on the main floor before you get a number and head upstairs to the second floor to complete the final part of the application process. Payment is upstairs for passports. Debit and credit cards are accepted. Certified cheques and money orders are accepted. You can't do personal cheques or cash to pay. (120)

I completed an online request to receive a call back from the Federal Government customer service…read moreteam. The website said someone would contact me within 2 business days. On the 3rd business day, my cellphone did not ring but a voice message was left saying they couldn't contact me and would try again tomorrow. The same scenario repeated itself on the 4th business day but this time the message was to complete a new request if I still required service. Well, I decided to go to the Service Canada office located next to the Scarborough Town Centre on Friday. Since I didn't have an appointment, I was instructed by Security to a wait line along with a dozen people (standing) ahead of me. Sixty-five minutes later, I was sitting in front of a government agent. The service agent was prompt, courteous and friendly. My request document was completed in under 10 minutes.

The process was very efficient and fair. The agent also noticed that I needed to renew my drivers…read morelicense when I was only intending to renew my health card. So saved me an additional visit.

The good lady and helpful security guard who assisted us ( my senior Mum & myself) was pleasant…read more However, l had asked then for applying for a driver's license renewal back in May/June2025 as it was expiring on September 6th 2025; the officer said to wait till closer to the time! The months went by and l still have the expired license: wonder if l had gotten the renewal done and by mistake discarded the new one !! I must return back & check because l need a valid current one absolutely!! I am the driver for everything here !!

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Was quick (we made an appointment), efficient service and professional…read more I could not BELIEVE the number of people arriving with incorrect documents, incomplete documents and generally ill-prepared. Have your docs with you as they require and you'll sail through.

I phoned Service Canada to receive 2024 EI slip for 2024 for 2024 Incom Tax…read more Did not receive slip through the mail-first time-I phone Sevice Canada to have it mailed out-to do 2024 Income Tax Phoned 1800 number 1. first time---agent started to make changes to send out-verify address-put on hold-----Disconnected 2. second time-agent started to ask questions-put on hold-Disconnected 3. Agent started asking questions-put me on hold-got back-vertify address-told me a address that I was at over 12 years ago-moved twice---I received slips and made out income tax at this address -for over 7 years---?????-he updated the address and said I will receive slip in the next 5 to 10 days---I pay income tax every year------This Agent was better than the other 2---I will be waiting for the slip I do not understand receiving all my slips-paying income tax at this address-and they have address from over 12 years---I am asking for a slip to do taxes and send them money-Also said I would get the slip through my account-NO never made that change--------They need better agents-also that you can understand you David/Joanne Mantini

Long wait times even with appointments. Packed waiting area. Did not experience the promised…read more"Responsive." The pens provided are filthy and wrapped in paper.

Generally, I hate going to service Ontario for anything whether it's to renew my license, deal with…read morecar stuff or anything really that requires me to go in person and not able to do online. During covid, this location is appointment only which is great. Book online. Do NOT come without an appointment, you'll waste your time waiting in line and being sent away which happened to a few people in front of us. Do NOT come super early, they'll keep pushing you back to allow for the earlier appointments - again, happened to a bunch of people. Come on time, they will move you up in the line if there are people with later appointments than you. Located in the mall, there's security at the front of the mall asking what you're coming in for, he'll then direct you to the right person. You'll head to service Ontario where there's a line outside and someone managing the line. Our appointment was for 11 but we didn't get in until 11:15am. However, once we got in, we immediately got down to business and got everything we needed done - and I had like 3 different items too. The lady was polite, efficient but no nonsense - which I appreciated! She helped us with everything we needed, everything was organized and explained well. 15 minutes later, we're done everything, I'm happy and walking out for lunch. Sure I didn't exactly get the time I booked but given how quickly I was in and out during covid, I'm not going to complain. Will definitely try to book this location in the future for any other service Ontario things - here's hoping it won't be for another 10 years though!

Where government buildings and passport offices are concerned, this is a 5 star facility. Going…read morethrough the process of re-newing your passport is more painful than pulling teeth. I have bad memories of lining up and sitting and waiting for hours on end for my number to be called. They have made the process easier now. You can fill out the form online and bring it to the passport office. This gives you free range to bypass the line. I've been to the office twice, and both times the process was relatively pain free. This location is pretty sweet, it's right on the subway line and it's fairly not busy. Go up to the third floor and the passport office is a short walk away. The whole building are government offices, and unless a lot of other government buildings it's quite cheery. They even have a cafe and tons of seating area. Not that you'll need it. The lines aren't too bad and the staff is pretty efficient. If you're going to re-new a passport, I say slot down a one hour timeslot for getting the stuff done. Not too bad.. Not too bad at all..

I consider the service decently quick. I was the 20th person in line.. and they did a pre-screening…read more3 mins before 8am. Got checked and was given a ticket. my turn came up 30 mins after. All in all, very organized. There could have been more tellers, but I can't complain, still got into work for 9:30am downtown.

Fucking ridiculous. The official Ontario.ca website suggested that this location in particular was…read moreopen and mentioned no closure on thanksgiving. I came here to get important stuff done and what do you know, they are closed. 0/10, always busy as shit.

I made an appointment online at the Sheppard Avenue East Service Ontario. It was fairly busy and if…read moreyou didn't have an appointment you would have to wait in a line of about 30 people before checking in. With my appointment slot I got to check in upon arrival and then waited about 10 minutes to be seen. Everyone that helped me was friendly, quick, and knowledgeable. It was a pleasant experience and I would highly recommend this location based on my recent visit. Book an appointment online if you can. It'll save you so much time :)

Needed their notary services. They only designate 1 day each month for their walk in notary…read moreservices. Go to their website to check on which day notary services will be available. No luck in finding street parking, finally parked at a nearby municipal parking garage ($20 max) which was very close to the U.S. consulate building. Walk in notary is between 1300 to 1345 at the 360 University St. entrance. Got there at 1310 and approx 10 people were already in line, took 30 mins to get inside the building. No camera, phone, any electronics with GPS allowed during the security checks. Take elevator to 3rd floor, wait in another line for the service staff to check your documents and ID. Once completed go the the cashier line to pay your USD $50 equivalent. Once paid, go to the sitting area and wait for your name to be called. Finally named called and documents notarized, entire process took a little over an hour from waiting outside to completion of notary. All staff from security, service and notary were pleasant and helpful. Hope I never have to do this again

The American Consulate is Phenomenal!…read more It's good to know that we have outstanding people working at the American consulate in Toronto to help Americans when foreign countries hassle law abiding Americans. Thank you American Consulate. USA USA USA