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    Joseph Shepard Building

    3.5 (2 reviews)

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    ServiceOntario

    ServiceOntario

    3.6(9 reviews)
    7.5 km

    Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

    I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

    Earl Bales Community Centre - Storefront

    Earl Bales Community Centre

    5.0(2 reviews)
    2.0 km

    This is a wonderful Community Centre, serving our fantastic Community in a safe environment in the…read moreexquisite Park which is Earl Bales. A gem in the heart of Downsview. We went there to vote on Good Friday. The Community Centre has activities for our Community of all ages! We utilize Earl Bales Park frequently in the summer for long walks in the beautiful woods and on the trails. Picnic/BBQ spots are in high demand in the better weather months so reserve early.

    This community centre is a large facility. It is located with Earl Bales Park. There are many rooms…read morehosting many activities. Programs offered are arts, fitness, early years, youth drop-in, camps, outdoor adventures, and more. The community centre supports the community with over fifty local groups and a banquet hall that is rented out. There are seasonal programs where you pre-register and pay. There are children, split up by age groups: 4-6, 6-9, 9-12. There are a few drop-in programs that are $4.50/adult or $2.50/senior. There are some free activities like ping pong. Programs and costs are listed on the website. There is a reception desk with a staff member who can answer questions. There is free WiFi. The centre is wheelchair accessible. There are separate male/female/gender-neutral washrooms, all of which are wheelchair accessible. There is free parking in the centre's private parking lot. Review 2024-007

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    Earl Bales Community Centre - Reception desk

    Reception desk

    Earl Bales Community Centre - Current programs

    Current programs

    Earl Bales Community Centre - Free ping pong

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    Free ping pong

    Passport Canada

    Passport Canada

    3.3(31 reviews)
    12.6 kmScarborough

    I came to this office recently to renew my passport. I got…read morethere at 7:30am and was the fifth person in-line. Office opens up exactly at 8:30am. I would suggest going there before 8am so you deal less with waiting. The line definitely started to get crowded after 8am. The security gives you a number with ticket and let's the first 5 go up in the elevator to the second floor to wait about 5-10 minutes ahead of 8:30am. Then after I think they use the computerized system for your number to be called upstairs. If you don't want to be standing downstairs as long, definitely bring a folding chair. I was in and out in 20 minutes when the office opened at 8:30am. Just beware they only accept debit/credit card/tap to pay and not cash. Only cash they accept is if you have a money order.

    This Passport Canada location is located behind Scarborough Town Centre, just past the TTC bus bays…read morebelow. When I visited, there was a line forming in the lobby with a security guard there to answer questions, provide forms, and file people into the room with another line. The lines moved fairly quickly. The employee behind the counter checked over my form and looked at my current passport and passport photos, printed a ticket, and instructed that I wait on the second floor for my ticket number to be called. The wait upstairs did not take long. The next employee I saw checked over everything; I paid, and she informed me that my new passport would be mailed out in ten business days. The whole process took less than 45 minutes.

    Photos
    Passport Canada - My passport arrived by registered mail

    My passport arrived by registered mail

    Passport Canada - Security desk

    Security desk

    Passport Canada - Pay phones

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    Pay phones

    Joseph Shepard Building - publicservicesgovt - Updated May 2026

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