Excellent. In and out in 15 minutes. Questions asked, document processed. So much better than…read morewaiting on the phone.

WoW, since when is it almost a pleasure to go to Service Canada? I went today expecting a super…read morelong wait and hassles. It could not have gone any smoother and the agents that check peoples needs before entering couldn't have been more pleasant. When it was my turn the lady (I wish I had gotten her name) that helped me was compassionate and very helpful, after I told her that I keep having issues logging into their website, she "helped" (she did it all) me set up a new account which will be easier for me to log into. Super positive experience Great job team

The good lady and helpful security guard who assisted us ( my senior Mum & myself) was pleasant…read more However, l had asked then for applying for a driver's license renewal back in May/June2025 as it was expiring on September 6th 2025; the officer said to wait till closer to the time! The months went by and l still have the expired license: wonder if l had gotten the renewal done and by mistake discarded the new one !! I must return back & check because l need a valid current one absolutely!! I am the driver for everything here !!

The process was very efficient and fair. The agent also noticed that I needed to renew my drivers…read morelicense when I was only intending to renew my health card. So saved me an additional visit.

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

I came to this Service Canada for a passport renewal. I made an appointment ahead of time online,…read morealmost two months in advance. Even then, it was really hard to find the perfect time slot so definitely check often and early if you want to make an appointment. There was a lot of signage on the outside of this location. One of the signs instructed those with an appointment to skip any line and go directly to the welcome desk. I read this twice before heading in. There was a line of about 8 parties of folks waiting to be seen on one side of the stanchions. It was mortifying to be the one person on the other side walking right past the line. I actually walked back outside to check the sign again before doing so. I'm really glad I followed the instructions though because once the Service Canada member was done assisting the current guest, they immediately asked me if I had an appointment to ease my insecurities. At check-in, I confirmed the details of my appointment. I was then sent to the waiting area where I was told I'd hear my name called. There isn't a speaker or number system there so you really have to listen since the reps are behind plexiglass. I only waited 10 minutes past my allotted appointment time to be seen. The rep that helped me was friendly and polite. Pretty day and night from some horror stories I had at DMVs in the US!

great service, great staff on Tuesday Dec 10 , 2024 arrived…read moreat 8am at service Canada in Oakville 8.30 0ffice opened, i was the first one to enter after i register in 3 minutes i was called by my name by Mrs, BEULAH she took my paper of course after warm welcome and smile 8.45 i was out in my car she is great lady she deserve 5 star service, i am here to say thank you to her and every one in the center which i believe they doing there best to make the life easy .... GOD BLESS YOU BEULAH Hamza

Long wait times even with appointments. Packed waiting area. Did not experience the promised…read more"Responsive." The pens provided are filthy and wrapped in paper.

Generally, I hate going to service Ontario for anything whether it's to renew my license, deal with…read morecar stuff or anything really that requires me to go in person and not able to do online. During covid, this location is appointment only which is great. Book online. Do NOT come without an appointment, you'll waste your time waiting in line and being sent away which happened to a few people in front of us. Do NOT come super early, they'll keep pushing you back to allow for the earlier appointments - again, happened to a bunch of people. Come on time, they will move you up in the line if there are people with later appointments than you. Located in the mall, there's security at the front of the mall asking what you're coming in for, he'll then direct you to the right person. You'll head to service Ontario where there's a line outside and someone managing the line. Our appointment was for 11 but we didn't get in until 11:15am. However, once we got in, we immediately got down to business and got everything we needed done - and I had like 3 different items too. The lady was polite, efficient but no nonsense - which I appreciated! She helped us with everything we needed, everything was organized and explained well. 15 minutes later, we're done everything, I'm happy and walking out for lunch. Sure I didn't exactly get the time I booked but given how quickly I was in and out during covid, I'm not going to complain. Will definitely try to book this location in the future for any other service Ontario things - here's hoping it won't be for another 10 years though!

I had a bad experience today with one representative , there were missed items so I received a…read morephone call and had to go back, he also gave me wrong information- while I was there earlier he was also going to help me with something on the computer and never came. I was there 3 times today for various things. However all that being said I have been here for passport renewals and a few other things. Everyone has been helpful and quick. The longest wait time was 10 minutes so I'm impressed. From the front staff to security and on back to the other staff very efficient job well done thank you!

Hidden find. Most thing's are thankfully electronic in 2017, but If you need in person services for…read morepassports, certifications or SIN issuance, make the drive here, even if it means passing right by the one at Scarborough town centre (a nightmare). Free parking, pays for your gas if you're driving from further away.

This Service Canada location is by Scarborough Town Centre. There used to be more parking next…read moredoor. However, due to much development in the area, the parking lot is smaller than I recall when I was last here ten years ago. I parked on the street. It was Green P parking. I was lucky that I paid for an additional session through the app because I was here for nearly four hours. The maximum parking session is three hours. I recommend not coming here on a Monday. It seems like everyone was here when I was. This location offers a number of services that I am probably unaware of. I can't and won't rattle them off. I do know that for Canadians, it has these services: - Apprenticeship grants - Benefits finder - Canadian dental Care plan - Job bank - Labour market information - Passport application - Social Insurance Number application I was here to get my passport reviewed. It was confusing entering the building to figure out where to go. For this business listing, all services that Service Canada does, minus passports, is on the left when you walk through the main entrance. Signage is non-existent. You want the lineup that is shorter of the two. For passport applications, you need to line up where the longer lineup twists and turns on the right. Again, signage was so poor that I asked a security person where I should go for passports. He was great pointing me in the right direction. I don't think that I'd be using any other service here but applying for a passport. In the past, you'd go up to the second floor. These days, it's seems to be triage on the main floor before you get a number and head upstairs to the second floor to complete the final part of the application process. Payment is upstairs for passports. Debit and credit cards are accepted. Certified cheques and money orders are accepted. You can't do personal cheques or cash to pay. (120)

I completed an online request to receive a call back from the Federal Government customer service…read moreteam. The website said someone would contact me within 2 business days. On the 3rd business day, my cellphone did not ring but a voice message was left saying they couldn't contact me and would try again tomorrow. The same scenario repeated itself on the 4th business day but this time the message was to complete a new request if I still required service. Well, I decided to go to the Service Canada office located next to the Scarborough Town Centre on Friday. Since I didn't have an appointment, I was instructed by Security to a wait line along with a dozen people (standing) ahead of me. Sixty-five minutes later, I was sitting in front of a government agent. The service agent was prompt, courteous and friendly. My request document was completed in under 10 minutes.

Large location, separate lines for walk-ins and for those with appointments, which is great. I…read moremade an appointment on-line. I walked in and was the only one in the appointment line so went straight to the reception desk past about 20 people who didn't have an appointment. So, then I got my number and it was called up before I even had a chance to sit down. Counter person was really very nice, and I got my business done without any difficulty or waiting. Lots of parking, lots of seating. Lots of signage directing you where to go and what to do. Make an appointment, and you will be served swiftly and efficiently.

one counter one person and talk with each customer 45 min then disappearing for 18 min most of them…read morehave an attitude