1. Service Canada

1. Service Canada

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Oakville, ON

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Service Canada

3.7 (3 reviews)
Closed • Closed

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3 years ago

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2 years ago

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2 years ago

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Service Ontario

Service Ontario

2.8(6 reviews)
0.1 km

What a frustrating experience! We've been to this location 3 times now for the same issue. We made…read morean appointment each time which meant taking time off work. Each time we had a different agent and each time we were told a different story about what paperwork was needed to put my name as a co-owner of a leased car we decided to buy. the agent wasn't rude: she just didn't care. She neither apologized nor acknowledged the inconvenience of our experience. Saying "sorry for the inconvenience " didn't cross her mind. It was clear that she wasn't very experienced. That's fine; no one's born to a job. She then asked her coworker some questions . What bothered us is that she asked these questions in another language. She had my passport, drivers license, and other private information in front of her and she's speaking another language which we didn't understand. Don't mind her asking questions to do a better job; however, speaking in a different language while you have private information in front of you from a client is disrespectful. It's rude. Even worse: no transparency. English is not my first language, but in 30 years of dealing with clients in the public and private sectors, I've never seen this happen. ( If we were guests in a non-speaking English or French country we would understand. This was not the case. ) Poor job training, lack of common sense, inconsistent and incomplete information and disinterest in our situation was evident. A bit of empathy and willingness to help would have gone a long way. Rename this location "Lack of Service, Ontario"

I am third in line. Took me less than 10 minutes to renew both my Drivers License and Health Card…read more I have a friendly pleasant lady helping me. Very efficient.

Service Canada - publicservicesgovt - Updated July 2026

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