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    Service Canada

    3.7 (3 reviews)
    Closed 8:30 am - 4:00 pm

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    3 years ago

    Helpful 12
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    2 years ago

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    2 years ago

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    Service Ontario

    Service Ontario

    3.1(7 reviews)
    0.1 km

    I was here to renew my license and health card just cause it was the nearest location the earliest…read moreappointment for me. I don't actually need an appointment. It was right after an holiday (day after new years) and there were very few people a head of me. I got everything done pretty quick and left when my actual appointment just started. I was called up about 5min in-between signing in and the start of my appointment.

    What a frustrating experience! We've been to this location 3 times now for the same issue. We made…read morean appointment each time which meant taking time off work. Each time we had a different agent and each time we were told a different story about what paperwork was needed to put my name as a co-owner of a leased car we decided to buy. the agent wasn't rude: she just didn't care. She neither apologized nor acknowledged the inconvenience of our experience. Saying "sorry for the inconvenience " didn't cross her mind. It was clear that she wasn't very experienced. That's fine; no one's born to a job. She then asked her coworker some questions . What bothered us is that she asked these questions in another language. She had my passport, drivers license, and other private information in front of her and she's speaking another language which we didn't understand. Don't mind her asking questions to do a better job; however, speaking in a different language while you have private information in front of you from a client is disrespectful. It's rude. Even worse: no transparency. English is not my first language, but in 30 years of dealing with clients in the public and private sectors, I've never seen this happen. ( If we were guests in a non-speaking English or French country we would understand. This was not the case. ) Poor job training, lack of common sense, inconsistent and incomplete information and disinterest in our situation was evident. A bit of empathy and willingness to help would have gone a long way. Rename this location "Lack of Service, Ontario"

    Service Canada - publicservicesgovt - Updated July 2026

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