Please read, your life may depend on it. JBS saved my family from a potentially life-threatening…read moresituation and we cannot praise them enough. From the first contact with the front office team to engagement with the technicians and everyone in between, we were treated with respect, courtesy and professionalism. Danny and his team were able to explain everything at a level of detail for us to understand and took the time to help us accurately capture pictures and evidence to provide our insurance company to build/defend our case.  In October of 2023 we were in an accident that was not our fault. We chose to go through our insurance company and let them deal with the at fault driver's insurance. We trusted our insurance company's recommended/preferred body shop located in Stevensville MD. After almost three months, our vehicle was returned to us in early-January of 2024.  In September 2024 we visited a local garage because our vehicle was riding rough and the alignment seemed to be off. The garage told us our tires were cupping and balanced the alignment but it was still not riding correctly. We then realized the front bumper was starting to detach. It was recommended that we find a body shop to see if they could re-attach. Based on a family recommendation, we took our vehicle to JBS Collision Center in Chester, MD. JBS conducted an initial review and called us with significant concerns as to the safety of continuing to drive the vehicle. We were invited into the garage to discuss in-person. We took the paperwork from the previous garage with us to the meeting. JBS team walked us through what they could see with just the bumper removed which included exposed wiring wrapped in painter's tape, suspension welding coming apart, bent metal not correctly straightened/replaced, after-market parts used instead of OEM, installation of a used axle, parts billed but not actually replaced, and significant overspray. With the documentation provided, our insurance company had to conduct a new review and asked JBS to continue digging into our problem. When the technician took measurements, it was determined our vehicle was twisted almost 20 millimeters off center which is why it was not riding correctly. After riding around in our vehicle for almost a year our insurance company determined our vehicle was a total loss. JBS customer service was outstanding, as was their communication whether in person, via phone or email. We've learned quite a bit from this process and one of those lessons centers around how insurance companies recommend body shops that do subpar work to keep their costs down. The alternative would be to work with professionals like JBS to ensure a vehicle is repaired correctly. Our family was placed back in a vehicle whose integrity was significantly compromised. JBS is the shop that identified this and worked closely with our insurance company, and the other repair shop, to bring this to conclusion for us - one that had our interest and more importantly our safety in mind. I hope no one has to go through this, but accidents happen, so if that should be your fate, tell your insurance company you want Danny and his team at JBS to repair your vehicle. Note, pictures are of damage found by JBS that was supposedly fixed by another shop.

My 2022 Lexus GX 460 was hit by some jerk in a parking lot and didn't leave a note, so I had to…read morefile with insurance as hit and run. I had used JBS years before on a prior Lexus and the dealer highly referred them again. Very glad I went there again. They are very friendly, knowledgeable, experienced and honest. I had read up on their website about how insurance companies deal with claims and don't fully reimburse if they don't agree with estimate compiled by JBS. When I got there to do an estimate, they told me again in person and were very clear about what would happen and what my estimated "overage" would be. FYI, they will only use OEM parts and they do it the right way, not the cheap or convenient way. I picked up my car after 5 weeks and it looks absolutely brand new. The new bumper and all of the repairs to the quarter panel and rear door are undetectable. They were right on point as to how much above insurance I had to pay out of pocket from the beginning of the process. No hidden fees or any kind of bait and switch. I very much like no surprises when it comes to billing. They were worth every penny of what the insurance company paid them, as well as the charge I paid above insurance. I would never trust my car with any other shop. Highly recommend!!!

If you're looking for a Car Repair Shop, I strongly recommend Bayside Auto in Stevensville. Of all…read morethe years I have utilized auto mechanics, Bayside Auto is the best. I went in today because of a "Low Power Mode" issue. The Tech took it out for a drive, ran diagnostics, cleared the issue, and then took it out again. He came in, explained what he did in detail, and told me if the problem occurs again, to call and get it on schedule. Every time I have used Bayside Auto, there has never been an issue. The owner is always there and his techs are top-tier.

Justin and team at Bayside Auto Service are brilliant in customer service! We are forever grateful…read moreas our car alternator and battery died as we were on holiday in the Chesapeake Bay. All garages were overbooked with work and even though the same was said for 'Bayside Auto' this business took care of our needs and replaced the Alternator and battery late afternoon Friday! They couriered in the parts and dropped us to the hotel where we were staying. Excellent work and competitively priced in costs, much better than the cost from our Hyundai Garage at our home. Excellent service and appreciated. Highly recommend this Auto Garage at 205 main street Stevensville MD.

I recently took my 2017 ford FUSION there After it being in. Hit in run wasnt happy when this…read morehappen but i took it there N the young lady casey myers was so friendly and very professional and caring she took good care of me while i was there kerp ne up to date on everything i picked my car up today amd was very pleased with outcome the vechile looks amazing wanted to also recognize the workers who did the body work as well as.who did the paintimg awesome job thank you erica kozee will be using you guys in the future

In retrospect, this was a cautionary experience and a reminder to read business reviews rather than…read moresimply going with an insurance company's preferred vendor or the closest shop. My experience was extremely unpleasant and dragged on for months. Caliber Collision appeared capable of handling visible body repairs, but they repeatedly failed to address more complex and critical mechanical and safety issues. On multiple occasions, my car was returned to me even though it was unsafe to drive. I had to bring it back several times due to dashboard warning lights and improperly completed wiring work. Eventually, my insurance company allowed the vehicle to be evaluated by a dealership. The dealership stated they had no idea why the steering column had not been replaced and told me I should not have been driving the car at all. That diagnosis prompted my insurance company to reassess the claim and ultimately total the vehicle, since repair costs had exceeded 75% of the car's value. After months of frustration, wasted time, safety concerns for my children, and over $16,000 in repairs, the vehicle was scrapped anyway. It's hard to fully express how upsetting it was to go through all of this only to have the car deemed a total loss long after it was supposedly "repaired." If you have a very simple, straightforward repair, this shop may be fine. However, in my experience they were not upfront about their limitations. They seem to operate as a large nationwide operation focused on volume, with little real quality control for more complex repairs.

My 2023 Santa Fe had rear passenger door damage, once repaired, you could never detect it ever…read morehappened. The repair was completed on the promised date and the entire staff made it easy. Thank you Preston AutoBody!

I brought my vehicle in for a repair from an accident that was not my fault. I had damage on my…read morepassenger side, front bumper - to be repaired. When I returned for pickup, my passenger side was not "repaired" and had additional damage that was not addressed. More parts were required and needed to be painted. -- Furthermore, SOMEONE HIT SOMETHING causing several additional large scratches into the driver side bumper and quarter panel of my truck, while it was in the car of Preston Auto Body. Danny was extremely apologetic, addressed my concern and set up an immediate repair. After jumping through that hoop, my truck bumper was painted and looked great. I took my truck home only to realize something didn't look right again. I found the safety hook surround was missing. I understand it is stupid, $100 piece, but it was there before the accident so it should still be there post repair. Danny again apologized and set up the immediate repair. Leadership at Preston Ford, If it was not for Danny this (3*) would be (1*). Danny apologizing for the service techs, and Danny's attention to setting up immediate repairs without not trying to argue or negate the facts are what saves the business here.

I called a few dent specialists for comparison pricing and RPS was the most responsive and provided…read morea written quote. I initially thought I had one dent but RPS discovered a second dent. They removed both dents while I waited and did a great job.

Did an amazing job getting a ding and crease out of my car door. Looks brand new. From getting an…read moreestimate, to getting it repaired was as painless as possible. True professionals who care about their customers.

If they can't tow without damage and treat customers well don't let them near fixing your car!…read more Towed and damaged 3 of 4 cars. Popped a quarter panel. Damaged a tow package. Scratched 150k of 4 cars- we have photo proof. This place is dishonest. Tow guy tried to fight my husband and then called my friend "fu$&%#g stupid" in front of a 10 YO child when she refused to back down about damage to her brand new car. Bad enough we were towed, but damage cars and curse at us because we won't accept their lack of professionalism? That's ridiculous. I'm not protesting the fact we were towed seeing the Blue Angels with our families - that's a separate issue. Exxon was happy to take the $199 per car...now take responsibility for poor work. Shame on you. Making money off of shadiness. Cursing. Ripping people off. Grr. Avoid them!

Overpriced for a state inspection. They did the check quickly and I decided to pay the extra cost…read morefor this however when I came back to pick up my car they were taking the payment (while playing their video games) and didn't advise the car didn't pass the inspection. I asked them what was wrong and there were minor things. -- any other place would've called to check if I wanted get the car fixed. Isn't this how they make money? -- They said one of the fog lights was not working and offered to take both off for $40 bucks! After all that I tried to reinstall the fog lights at home and found out they were both working. The cherry on top was the poor customer service. Really uninterested to help and really to make money. A