Dale and his crew always go above and beyond to help every customer get their situation sorted out…read morethe very best way. I've been using them for over 15 years and they haven't failed yet. Highly recommend them !

I love my Audi TT. I recently had an accident in Baltimore where a car hit me on the passenger side…read morefront striking the wheel first in an intersection. My insurance company totaled the car which it shouldn't have but that another story. Jeff, My mechanic at Souder Autowerks, and Dale, at Service First convinced me that the car was too good to total and they could fix it. Service First is the right name. Dale is a straight shooter. The quality was top notch, the customer service was exceptional and the price was very reasonable. That's a rare combination!

If you're looking for a Car Repair Shop, I strongly recommend Bayside Auto in Stevensville. Of all…read morethe years I have utilized auto mechanics, Bayside Auto is the best. I went in today because of a "Low Power Mode" issue. The Tech took it out for a drive, ran diagnostics, cleared the issue, and then took it out again. He came in, explained what he did in detail, and told me if the problem occurs again, to call and get it on schedule. Every time I have used Bayside Auto, there has never been an issue. The owner is always there and his techs are top-tier.

Justin and team at Bayside Auto Service are brilliant in customer service! We are forever grateful…read moreas our car alternator and battery died as we were on holiday in the Chesapeake Bay. All garages were overbooked with work and even though the same was said for 'Bayside Auto' this business took care of our needs and replaced the Alternator and battery late afternoon Friday! They couriered in the parts and dropped us to the hotel where we were staying. Excellent work and competitively priced in costs, much better than the cost from our Hyundai Garage at our home. Excellent service and appreciated. Highly recommend this Auto Garage at 205 main street Stevensville MD.

In retrospect, this was a cautionary experience and a reminder to read business reviews rather than…read moresimply going with an insurance company's preferred vendor or the closest shop. My experience was extremely unpleasant and dragged on for months. Caliber Collision appeared capable of handling visible body repairs, but they repeatedly failed to address more complex and critical mechanical and safety issues. On multiple occasions, my car was returned to me even though it was unsafe to drive. I had to bring it back several times due to dashboard warning lights and improperly completed wiring work. Eventually, my insurance company allowed the vehicle to be evaluated by a dealership. The dealership stated they had no idea why the steering column had not been replaced and told me I should not have been driving the car at all. That diagnosis prompted my insurance company to reassess the claim and ultimately total the vehicle, since repair costs had exceeded 75% of the car's value. After months of frustration, wasted time, safety concerns for my children, and over $16,000 in repairs, the vehicle was scrapped anyway. It's hard to fully express how upsetting it was to go through all of this only to have the car deemed a total loss long after it was supposedly "repaired." If you have a very simple, straightforward repair, this shop may be fine. However, in my experience they were not upfront about their limitations. They seem to operate as a large nationwide operation focused on volume, with little real quality control for more complex repairs.

Caliber Collision placed my family and myself in an unsafe vehicle. They are not friendly nor…read moreprofessional. At times their front office administrator that answers the phone was very rude. The project manager helped as best she could  and was able to get additional rental car days but seemed to not know the status of my vehicle or why it sat for days/weeks without movement. In October of 2023 we were in an accident that was not our fault. We chose to go through our insurance company and let them deal with the at fault driver's insurance. We trusted our insurance company's recommended/preferred body shop which was Caliber Collision located in Stevensville MD. Caliber kept our vehicle for almost three months. We kept calling on the status and found they were transporting my vehicle from one location to another to get mechanics to work on it because they did not have the right people on location. They seem to have no sense of urgency to complete the work which I consistently told them and my insurance company. My vehicle was returned to me in early-January of 2024. In September 2024 we visited a local garage because our vehicle was riding rough and the alignment seemed to be off. The garage told us our tires were cupping and balanced the alignment but it was still not riding correctly.  We then realized the front bumper was starting to detach. It was recommended that we find a body shop to see if they could re-attach. Based on a family recommendation, we took our vehicle to a different autobody shop in Chester, MD. This shop conducted an initial review and called with significant concerns as to the safety of continuing to drive the vehicle. I was invited into the garage to discuss in-person. I took the paperwork from the previous garage with me to the meeting. The team walked us through what they could see with just the bumper removed which included exposed wiring wrapped in painter's tape, suspension welding coming apart, bent metal not correctly straightened/replaced, after-market parts used instead of OEM, used axle, parts billed but not actually replaced, and significant overspray. With the documentation provided, our insurance company had to conduct a new review and asked this shop to continue digging into our problem When the technician took the measurements it was determined my vehicle was twisted almost 20 millimeters (.789 inches) off center which is why it was not riding correctly. After riding around in our vehicle for almost a year our insurance company determined our vehicle was a total loss. Per our insurance company, Caliber did not even meet their basic guidelines. I've learned quite a bit from this process and one of those lessons centers around how insurance companies recommend body shops that do subpar work to keep their costs down. The alternative would be to work with a professional shop of your own choosing to ensure a vehicle is repaired correctly. Our family was placed back in a vehicle whose integrity was significantly compromised. Stay away from Caliber Collision. They are taking shortcuts and not following even the basic guideline required by insurance companies. Picture proof provided.

My 2023 Santa Fe had rear passenger door damage, once repaired, you could never detect it ever…read morehappened. The repair was completed on the promised date and the entire staff made it easy. Thank you Preston AutoBody!

I brought my vehicle in for a repair from an accident that was not my fault. I had damage on my…read morepassenger side, front bumper - to be repaired. When I returned for pickup, my passenger side was not "repaired" and had additional damage that was not addressed. More parts were required and needed to be painted. -- Furthermore, SOMEONE HIT SOMETHING causing several additional large scratches into the driver side bumper and quarter panel of my truck, while it was in the car of Preston Auto Body. Danny was extremely apologetic, addressed my concern and set up an immediate repair. After jumping through that hoop, my truck bumper was painted and looked great. I took my truck home only to realize something didn't look right again. I found the safety hook surround was missing. I understand it is stupid, $100 piece, but it was there before the accident so it should still be there post repair. Danny again apologized and set up the immediate repair. Leadership at Preston Ford, If it was not for Danny this (3*) would be (1*). Danny apologizing for the service techs, and Danny's attention to setting up immediate repairs without not trying to argue or negate the facts are what saves the business here.

I had an outstanding experience at RPS Auto Specialists thanks to the exceptional service provided…read moreby their team. I reached out to inquire about services for my brand new vehicle and Ryan took the time to explain the full process behind each service helping me build a protection plan. His knowledge and transparency made the entire experience even better. I arrived to drop off my vehicle, I felt confident it would be taken great care of. The staff member Talia who assisted me was incredibly attentive, made sure all my needs were met before i left my keys and communicated everything clearly and professionally. When I returned to pick up my vehicle, the tint, PPF, and ceramic coating had all been completed in a timely manner--and the car looks amazing. Talia and Mike both went over the vehicle with me and explained the entire aftercare process in detail. They walked me through how to maintain the coating, what to expect over the next few weeks as the PPF and ceramic settles into real‑world conditions, and when to bring the car back for a follow‑up inspection. It's rare to find a team in the automotive industry that combines friendliness, expertise, and genuine care for the customer experience, but that's exactly what I received here. I will surely be back with any future vehicles and will continue recommending RPS Auto Specialists to all my family and friends.

Trash Trash Trash ..‼‼Do not I mean do take your Car there.. The technicians are clueless and the…read moreowner well let's just say they had my car for at least a month and they still laid down my stripes on my targa top crooked and for the life of them they didn't know how to get the bubbles out and J.B.A. Collision is next on my list o and I got more..

If they can't tow without damage and treat customers well don't let them near fixing your car!…read more Towed and damaged 3 of 4 cars. Popped a quarter panel. Damaged a tow package. Scratched 150k of 4 cars- we have photo proof. This place is dishonest. Tow guy tried to fight my husband and then called my friend "fu$&%#g stupid" in front of a 10 YO child when she refused to back down about damage to her brand new car. Bad enough we were towed, but damage cars and curse at us because we won't accept their lack of professionalism? That's ridiculous. I'm not protesting the fact we were towed seeing the Blue Angels with our families - that's a separate issue. Exxon was happy to take the $199 per car...now take responsibility for poor work. Shame on you. Making money off of shadiness. Cursing. Ripping people off. Grr. Avoid them!

Overpriced for a state inspection. They did the check quickly and I decided to pay the extra cost…read morefor this however when I came back to pick up my car they were taking the payment (while playing their video games) and didn't advise the car didn't pass the inspection. I asked them what was wrong and there were minor things. -- any other place would've called to check if I wanted get the car fixed. Isn't this how they make money? -- They said one of the fog lights was not working and offered to take both off for $40 bucks! After all that I tried to reinstall the fog lights at home and found out they were both working. The cherry on top was the poor customer service. Really uninterested to help and really to make money. A