We broke a trans pan on RT 50 on Friday night at 4:50pm. Called these guys and they went above and…read morebeyond to help get us back on the road. If I could give them 10 stars I would!

Don't take you car to Annapolis Transmission. Took me a two months to get an appointment. When I…read moretowed my truck to get it checked because they replaced the old transmission only 20,000 miles ago, it took another month for them to get back to me (I actually had to call them back). They said the warranty was no good because it has been over three years (3 years and 4 months to be exact), even though it's under 24,000 miles. Apparently, its customer last, instead of customer first at Annapolis Transmission.

Overall: 15/10 An honest and professional shop that has…read moreearned my lifelong business. Service: 10/10 My primary contact was Mike, however I spoke with many other staff in person and over the phone over the course of a week after I had my Crosstrek towed in with a destroyed transmission system. Everyone was courteous, helpful, and responsive. The new transmission they procured was practically brand new and installed professionally. The experience they provided me as a customer was as excellent as the final bill and they are now my go-to shop for transmission and suspension work. Thus, I strongly recommend this business. When I had my car towed in, it was after hours, but conveniently they had an overnight key/car drop off system that was secure and easy. The lobby was clean, organized, and offered free cold water.

Had my vehicle being serviced at local mechanic and they notified me that the PTU (Power Transfer…read moreUnit) that is part of transmission on all-wheel drive vehicles was leaking badly and needed to be replaced. They did not work on transmissions and advised me to take it to a transmission repair shop. Called the Ford dealership and they told me to replace it would run around $3300. For comparison I called some transmission shops and got ahold of County Transmissions and spoke with Hampton. He told me that it would run $2300 including labor if it needed to be replaced. They had good reviews so I decided to take it to them and save the $1000. Took it there on a Monday and Hampton told me they would have it done in several days. By Friday had not heard from anyone so I called them and was told that it was next in line to be looked at which would be the following Monday. My vehicle had been there five days and had not been looked at. On the following Monday, Hampton called me and said that it did need to be replaced and to replace it would run $3200. This was $1000 more than $2300 as he had initially told me and about the same as what the dealership would charge. Mentioned this to him and he said that the $2300 was for a used PTU that they would get from a salvaged vehicle, and a new one was $3200. He had not told me this when I first called and I had of course assumed the initial quote of $2300 was for a new one. Didn't even know they would consider putting a used one a vehicle because how would you know it didn't have issues. In light of this new information and for the fact I feel it was a bait-and-switch, I decided to take my vehicle to the Ford dealership and have them do the repair. The dealership's warranty on the PTU was much better and I know am getting a genuine Ford part. With an independent shop am probably getting a cheap aftermarket part. If I moved to another city or say was traveling and had an issue with it, I could take my vehicle to any Ford dealership and they would honor the warranty. If County Transmissions had done the work, then I was out of luck. Had to take an Uber back to County Transmissions and pick-up my vehicle and then take it to the Ford dealership. This costs another $50 on top of the $50 Uber charge had already incurred when I took my vehicle there and had to take an Uber to get back home as I live far from them. I opened up my SmartTag GPS tracking app as had placed an Android SmartTag GPS tracking device inside the vehicle awhile back. Was very surprised to see my vehicle had been driven around Vienna and appeared they were using it to run errands as it was stopping at various locations. So in the end I was out $100 in Uber fees, they had my vehicle for a week and nothing was done after Hampton telling me they would get to it in several days, plus they apparently used it to run errands. I would certainly not recommend this company in light of everything that happened. Note: Saw that Hampton had posted a rebuttal on my initial review where he states that the initial quote was an estimate to repair the PTU, but this is not true. The PTU is something that is replaced, not repaired, and he gave me a quote of $2300 to REPLACE the PTU. Plus they didn't need to be driving it around to determine where the leak was coming from since it was obviously leaking when I took it in and it had to be replaced. When I called him on Friday he said they hadn't looked at it yet; however they had been driving it around before that Friday. He mentions that they have a shuttle service and I asked about this but was told it didn't go to where I live.

I went there for breaks all 4. The dealership est was $600. All tune did it for $270. They told me…read moreabout my rotors in the rear causing the vibration when I applied the breaks the dealership did not. They told me it would take 2 hrs approximately I got there at 11 it was crowded he couldn't even take a few oil changes bc business was booming. I was out by 1:05. I could hear Lee's interaction with other customers and I could tell he was not BS them or selling services not needed. One guy came in for a new transmission and was a referral. He provided a quote from other shops and Lee negotiated a price. The only thing I would change is the waiting area. The place was welcoming as far as staff but not so much ambiance but I can over look that for quality and care!

I'm amazed that no one has written about Ed and Lee at All Tune. I've been going to them for over a…read moredecade, with multiple cars, and have referred about a half dozen friends here. They know what they are doing, they do the work when they say they will, and they almost always quote me a higher price than they end up charging me when the work is done. Doing a 100k tune-up? They won't just do everything on the list. If your air filter/fill-in-the-thingamajig is fine, and just needs to be cleaned, they just clean it, replace it, and take it off of the final charge. They are honest men in a sea of shucksters and snake oil salesman. Just call ahead of time, they do have very busy times.

Great job. Great atmosphere. Wonderful people who provide exceptional customer service.read more

Highly recommend if you are looking for someone who will not try and sell you unnecessary repairs…read more We are new to the area and took our vehicle to them for a check engine light concern. After checking the codes and finding the issue, they began to research the problem. After they began checking equipment they were unable to duplicate the error and tried over multiple days. Rather than make repairs that "might" be they cause they asked us to pick up the vehicle and bring it back if the issue returned. It has been 3 weeks and still no issue. We know there may be a future repair needed, but would rather have the correct answer and not a bunch of unneeded work first. The office staff and the mechanic we spoke to during the week were very professional and we never felt rushed or that we were bothering them. They even recommended a local tow company when we initially called without hesitation. We will be bringing all our vehicles there going forward.

Very responsive, awesome customer service, and wonderful people that truly want to help you with…read moreyour auto care needs. Try them out... You'll be extremely happy.!

I would not recommend this auto shop . Consumer beware read the 1 star reviews! It's a money pit…read morenever finding what your initial problem you are coming in for. But can find other big tickets issues. The mechanics are unskilled, the two items they supposedly replaced and serviced the water pump and oil change, I had to take my car to the dealer to fix what they screwed up. Not to forget they charge erroneous misc fees! Per scam artist. The owner Glenn and the manager Jennifer you can tell they are good at scamming the customers. Do Not Patronize this business

This is the only place in Bowie I get my truck serviced. They're honest, quick, and fair.read more

Nice local business and quick service. I came in for brakes and brake pads/calipers and the cost…read morewas reasonable, the fix was professional and they take pride in their work. After so many subpar experiences with my old dealership it was a breath of fresh air to find real mechanics. They don't have much of an online presence but they do more than just transmissions. If you're local to old town and need a mechanic, I highly recommend.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

I came to Car Doctor for a simple oil change, and this was my first time visiting -- I was honestly…read morevery impressed. The staff was incredibly attentive, honest, and welcoming from the start. Even though it's a smaller shop, they have a comfortable waiting area with free coffee, snacks, and water, which was a really nice touch. They took care of my oil change and filter without an appointment and finished in less than an hour and a half. What really stood out to me was their honesty and generosity -- they even told me my next oil change would be free, which I've never experienced before. I've been to dealerships and many other auto service places around the Washington area over the past 20 years, and I can truly say this level of service is rare. This was my first visit, but based on this experience, they've earned my five stars. I'll definitely be coming back and highly recommend them!

These guys are great. Chris and Jeremy and the team are very thorough and helpful. Great…read morecommunication with me all along the way. I've had them servicing my 3 cars for a couple years and I am super satisfied. Highly recommended. Andy G.

I made an appointment at the Annapolis shop for an oil change, but when I arrived, I was told it…read morewould take 1.5 hours! It takes 15 minutes at Jiffy Lube and other places, even without an appointment. Also, I sent 3 emails and made 3 unanswered phone calls to ask them how much a synthetic oil change costs. No response. Then, after learning that the oil change would take 1.5 hours, they told me the cost would be $96! Jiffy Lube charges $70. That was the last straw. What are those guys thinking? I doubt that they will be open for long.