Nothing but the best in service from Preston. I have both my Ford and Mazda serviced there and the…read moreentire staff is excellent.

Hello, I bought a…read more2023 Mach E and the buying experience was good-pretty standard. I love the car. I brought it in for its 10K service, which is essentially a tire rotation. I was told the aftermarket wheels needed a "key" to remove the lug nuts. After some time, one of the mechanics was able to find a key that worked and did the rotation. because of the key issue I was at the dealership for over an hour. I was then given a quote for new wheel nuts with a new key, and was told they could only be ordered in sets (key and nuts). I made an appointment, showed up on time, and then waited 1 and 1/2 hours to be told (information was unclear) the parts were never ordered or were ordered but didn't fit. I had just wasted 1 and 1/2 hours. From my perspective Preston should've comped the set. After all, they sold me the car (incomplete at that) and we weren't talking about a lot of money. I was told I'd get a call the same day to resolve the issue. I never heard from them again, and that's after calling and leaving a message, and after filling out their customer service survey and giving them honest feedback (and providing my number and email address). In the end I went to a tire shop here in Easton (Spurry Tire), took the guy five minutes to find a matching spline. Which he then refused to charge me for (that's customer service!) It's a shame that a simple service visit tarnished what had been a favorable opinion of the dealership. FYI, it does follow the car not being detailed when I picked it up after purchase, but that's another story.

Absolutely recommend Jacob H. West Services. Had my vehicle (2013 Ford Explorer XLT) towed to his…read moreshop after my vehicle stopped running and then subsequently would start but would cut off. Personally thought it was the fuel pump. Jacob after a thorough diagnosis found out it was the mass air flow sensor. Jacob changed the sensor, cleaned the injectors and even sealed an exhaust leak that I had. Constant communication the whole time. All of that and even offered a military discount which really made everything much more cost effective. Definitely have found a great and honest mechanic. Choose Jacob H. West Services for your vehicles' mechanical needs.

From the owner: Services include but are not limited to:…read more Lawn mowing/trimming/edging/blowing off hard surfaces Yard debris removal Light trimming of trees and shrubbery Garage/shed/home debris clean out Light handyman repairs Auto repair I offer over 20 years of continuous experience and the knowledge to get the job done.

I went in for a service bulletin (just a system update, something even I probably could have done,…read morebut I lack the access to the giant Mazda computer) and they told me it would take about half an hour. After reading the previous review, I was sure to mention that this was the only thing I needed done, but things seem to have gone smoothly and I was back on the road within an hour. Wasn't bad, wasn't exceptional, but hey, now my headlights don't flicker.

Update : 10/29/25 - Finally received the permanent plate from Preston nearly 8 months after…read morepurchase. This resolves my issue. Thank you Update: 9/3/25 - More than six months after I purchased the car, I STILL do not have my permanent tag. I've never ever had this sort of horrible customer experience with any other dealership. If I could give Preston Mazda zero stars, I gladly will. I've contacted the dealership several times over phone and email, only to be first told that they are having paperwork issues at their end and then 'waiting for a document from Mazda to get it finalized'. And this has been going on forever. I spoke to Selbe Hubbard (the person's name mentioned in the response below) several times and still no resolution. To say I am incredibly frustrated with this awful customer service is an understatement. I was informed by my DMV that they will only renew the temporary tags twice which I already did. I will not be able to drive the car once my current set of temp tags expire soon if I still do not get the permanent plate. If you are considering buying from Preston Mazda (or any other Preston dealership), I would urge you to learn from my experience. Stay away and save yourself the frustration. MY EARLIER REVIEW BELOW: I purchased a new 2025 Mazda 3 Premium Manual from Preston Mazda in March 2025. While the sales process was smooth, the post-sale experience is incredibly frustrating. Four months later, I still haven't received my permanent license plates. My temporary tags expired, forcing me to take a full day off work. I had to go to the Delaware DMV, provide additional documents, have my car re-inspected, and pay out of pocket for new temporary tags. This is a process the dealership should have handled. I've attempted to contact Preston Mazda multiple times for an update and reimbursement, but they have completely ignored my emails. I have no information on when I will receive my permanent plates or any kind of resolution. If you're considering buying a car from Preston Mazda, be prepared for a frustrating and unsupported experience after you drive off the lot.

Nice atmosphere! The service clerk was very pleasant!…read moreThe service was completed in a reasonable time!

Prices for administration costs to purchase a car that are online, are much less than the actual…read moreprices. When I point that out, the salesman smirks and says "those aren't our admin prices, those are Auto Traders!" Well if it is advertising YOUR car and YOUR dealership, I would naturally assume they are YOUR admin costs. Perhaps you should look into that instead of what you did do. I'm told that if I didn't do the deal, it's already sold. I leave and 10 minutes later I get a call offering to cut the cost of the vehicle. No thanks.

Jonathan and Deanna were incredibly kind, responsive, and honest when looking my car over. I needed…read morehelp on a Saturday and thankfully they were open and ready to help me problem solve. I'm from out of town visiting family, so it was comforting knowing I could get immediate help when I needed it. Very knowledgeable and thorough. Thank you so much!

Jon and his wife helped me with spark plugs and coils on my Honda pilot. They did a big favor…read moreturning the car around on a Saturday so I could get back to Annapolis.great communication and fast work highly recommend.

Brambles did a FANTASTIC job repairing my Audi Q3. They are…read morethe GO-TO body shop on Maryland's Eastern Shore. Excellent service in EVERY WAY!!

True to their advertised services. I had my car repaired after an accident. They were able to bring…read moreback my car as if it were brand new again. They also fixed or recalibrated the electronics specs of my car. I love the craftsmanship and their professionalism in handling my car repair. I definitely recommend their shop for body repairs.

My family and I were stuck on the side of the road headed to Ocean City. Our tire went flat and…read moreroad side assistant was 2 almost 3 hours away just to put a donut on for about $90 so we decided to look up some tow companies. After some searching we found Roy Bradshaw's tow company and for $85 he came within 30 minutes to put our donut on. The donut ended up being flat and Roy was so amazing he took us to the tire shop to pick up a brand new tire with no extra charge. (Gave him a little tip) He was heaven sent. My family and I deeply appreciated him.

me and my mom popped a tire and had no clue where we were, he came and was so extremely nice and…read morehelpful, told us where to find tires, took us to a hotel with no extra charge, and waited for us to make sure we could book the room.

I'd give more than 5 stars if I could! From the beginning, Integrated Collision was very easy to…read morework with. When I dropped off my car for collision repair, they explained to me in detail the process that I would go through from beginning to end. They even made the right phone calls to get my rental car issues figured out. They took my car apart down to the last bolt and made sure that every part that needed to be replaced was accounted for. They updated me weekly with a detailed report about the progress on my vehicle. The repairs were done flawlessly and you would never know there was any damage. There are no less than 20 body shops closer to where I live but the drive to Easton was well worth it. Your reputation precedes yourselves Integrated Collision! I highly recommend you and will in the future.

Wow, we broke down on our way back from Ocean City on Wednesday, and as luck would have it we…read morepulled into their parking lot to check out the problem. They came out to see if we needed help, and it was luck, destiny, or just someone looking after us from above. We were 80 miles from home, and I was freaking out. They said they would help and fix the problem. We piled into my other truck and completed the ride home. They called us the next day to give us an estimate, which was more than fair for what they had to do. We picked it up on Friday morning, and we were more than grateful. I recommend them to everybody, and I hope we don't ever break down again, but if we do, I hope it is close to them. I would give them 10 stars if it would let me ,