They cold-called to see if I wanted a furnace check for $99. I said yes. They came by on December 9, looked at my heat pump that was about a month old, said it was so new, they did not need to check the system and they left. When it got very cold around the first of the year, my furnace ran a lot, and the thermostat kept giving me messages that the auxiliary heat was running over 8 hours. After a couple of weeks of this message, I called Woodfin to come take a look. They found a leak in the coolant line in the heat pump, which I'm pretty sure was there when Eveready came by and did not check the system, but charged me $99 anyway. I agree with other reviews that indicate the customer service is beyond bad. Don't expect accurate service from this company. When they make an error, they do not own it, and are snarky when they tell you why it couldn't possibly be their fault. read more

Deceptive Practices and Hidden Charges -- Proceed with Extreme Caution If I could give zero stars, I would. My experience with this company has been deeply frustrating and financially damaging. Despite never signing a formal agreement, I was somehow bound to a contract I never saw--let alone approved. They claimed I "electronically signed" something, yet provided no clear documentation or consent trail to support it. What followed was a barrage of unexpected charges, nearly double what was initially discussed. Costs were buried in fine print or added retroactively, with no transparency or accountability. Attempts to resolve the issue were met with evasiveness and vague explanations. This company preys on trust and ambiguity. I strongly urge others: **do not sign up for anything**, and do not share personal or payment information until you've reviewed every detail in writing. Their business model seems built on confusion and exploitation. Protect yourself--look elsewhere. read more

This company doing work at my neighbors townhome left the cover to water main off in sidewalk and I tripped over it this morning. I asked them to put out a cone so no one is injured (as it's a hazard and liability) - guy said he would, nope, could not be bothered. Fast forward a couple hours later and the sidewalk has been blocked for over an hour with the trash from new products and toilets (again a hazard and liability). I know who I will never think to use. Unbelievable. read more

Service Experts - Trash and toilet parts left to block sidewalk for over an hour so far - Plumbing Near Me - Henrico, Virginia

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9 months ago I wrote a raving review for this company. I felt the prices were reasonable and work was superior. Unfortunately this is not the case now. If you want to pay double the price and get ripped off hire them to do a job. I was overcharged for a leak in my Crawlspace. Granted you can walk inside of it. The leak was near the door. They charged me $712 for a 10 min job. The supplies probably cost $20 dollars at Lowes. Unbelievable!! I really regret not getting a better quote somewhere else. But I needed to get my water restored. It's really unfortunate when some companies take advantage when you're in a bind. I'm not going to be using this company again. It's not like it was 9 months ago. Very disappointed and feel they took advantage of my situation. read more

CONSUMERS BEWARE: I had ever ready service techs come to my home to tune up and service my HVAC system. First realize that i was having NO issues with my unit prior to their arrival. They sent 2 people to team up and service my one unit. They mentioned that my unit had many pending issues and that they recommended replacing the hvac system. Well i did not think that this was necessary due to my ac working perfectly fine at the time of the tune up. They did not appreciate the close attention that was given by myself and my wife watching them at work to the best of our ability and they expressed that. One month later i see a water stain on my ceiling and when i went to check where the water was coming from it was coming from the overflow pan under my unit. It appeared that the sensor that shuts the HVAV down when that pan is full was tampered with. it was almost totally removed causing the pan to overflow. I not saying that this was done on purpose by the tech but it seemed very suspicious that it happened after the visit from EVER READY SERVICE technicians. Consumers beware when asking for this type of service from this company. I will not be using them EVER AGAIN. read more

If I could go less than 0 I would. Their customer service and account recording is a MESS. They had my incorrect address on the account for a year and everytime I'd call in to change it, it was never done. Obviously they are priced insanely. And on top of that, to attempt to cancel their trash service, you have to jump through a million hoops. I just wanted to pay what I owe and wash my hands of them, but they somehow even made that difficult. I had to call about 5 different numbers and still waiting for a callback. Save yourself the headache! read more

Scheduled a consultation to have ducts replaced for 12:00 pm. I currently don't have working heat in my downstairs. I setup my work day around this consultation. I received a call at 11:45-15 minutes before the scheduled time- from Callie, a residential consultant for the company, stating they don't do ductwork in winter and that he wasn't coming out. When I asked why didn't he call me earlier in the day, he said he didn't know until 15 minutes beforehand. Unreliable, disorganized, unprofessional. read more

I wish I could give them zero stars. This company has been bad news for the past several years, unfortunately our system is under warranty and we have no choice but to use them for now. There have been too many negatives to list them all here so I'll just review our last few encounters. They came out in the rain to service our system for maintenance, told us they could only do the inside work due to the rain, they did this and we told them we would call after the new year to service the outside, as Christmas was 2 weeks away. They show up unannounced a week before Christmas, I answer the door and they are already headed around the back to work. I told them to stop as we were about to walk out the door to go shopping. When I told them I had said I would call for the follow up appointment the tech said we made it when they were here last, what a loaded lie, the techs don't make the appointments. He then said they called both my husband and my phone to advise they were on their way which they did not do, another lie. In addition to this we signed on for a maintenance agreement to be auto paid from our checking each month, they increased the monthly payment without telling us. When this agreement ran out after a year I received and email contract to give them permission to withdraw funds for another year, I never signed it but payments were withdrawn anyway. This company is nothing but a bunch of idiots and liars and on top of this in addition to the tech coming to to service a "manager" follows in a car, comes in and tried to sell you things you don't need. Please take my advise and steer clear of these people. read more

The quality of service from Eveready Service Experts is very low. This company has not lived up to their mission statement and has only showed up to try to get more money out of us and they have never repaired the "new system" that they recommended we needed nor have they performed any maintenance. Eveready Service Experts take advantage of consumers when they are most vulnerable and in need of service immediately. They installed a new unit it which they said we needed during the summer and by November the unit showed an issue as it was over heating our house regardless of the temperature setting. To date they have never repaired this issue, but now tell us we need our air ducts replaced which will cost $2500. Why would a new unit which cost us over $30,000 not work properly a few months after they installed it? Again, Eveready Service Experts are a ripoff and I highly recommend that if you consider hiring them you do your homework and hire a company who can deliver what they promised. This company statement "Feel Right At Home with Our Highly Trained Expert Service" and A membership plan with Eveready Service Experts gives you 24/7 access to our local ACE-certified help". This is not an honest statement nor guarantee. I will be contacting the BBB. read more

I spoke with customer service before sending a technician, and they assured me that the services provided would be free of charge. This happened twice, yet I received a bill for both services, and they are denying what customer service told me. I highly recommend not choosing this service. I hope I there was an option to to give them zero start. read more

Was charged $623 to replace a capicator. I wasn't familiar with the pricing for HVAC parts but the part sounded familiar. After I paid and the techs left, I called my sister who had just had her HVAC serviced and she confirmed that the capicator was the same part she had replaced a couple weeks ago.for $150, which included a $100 fee for the tech to come out. I paid $99 for the tech to come out so $524 for the capicator itself. The techs were very friendly but I guess they have to be to keep things moving. Scamming isn't even the word!! In response to their response: It looks like they offer the same generalized response to every last complaint they receive in regards to pricing. 'Flat rate' was explained to me as the collective price for the service, so as to include any other costs that come up. BUT...I paid an additional $99 (from the $524 that was quoted for the capicator) for the tech to 'come out'. The tech was at my house for a total of 15 minutes. So $623 total for 15 minutes of work on an $20 part (I now know due to google). The exact same service was performed on my sisters house for $150 in TOTAL pricing. So you could call that 'flat rate' as well Just an honest flat rate. Pollock Heating and Air is the company my sister used. Don't be scammed by Eveready! Not to mention their customer service representative is unprofessional on the phone. She told me the general manager was going to be reaching out to me and they never did! I'll also add! When they were initially speaking to me about the work to be done, they mentioned that the entire unit might go bad soon, that it was old some wires might 'touch and blow the whole thing'. They suggested that instead of a potential $5000 I could spend to replace the outside unit, they could kindly sign me up for their program which had levels to it ranging from $20 a month to over $400 a month and after signing up for this monthly service I could get a good price on repairing my ENTIRE SYSTEM. What. To think these people aren't in jail amazes me. Anyhow, after declining this generous offer and saying I'd just like the capicator replaced, the tech proceeds to go over to my unit and kick it (after explaining to me that he believe that the entire thing was gonna implode any time). I gave him a dirty look for that and he looked away. His partner then continues convo. Good cop bad cop I guess but scammer certainly!! A separate issue that is worth adding: The tech had arrived earlier than expected so I was not at my house when he arrived. He called and I gave him a code to get in the front door as I was on my way there. When I arrived they were in the back yard and we began speaking on the details. When I agreed to the capicator installation, the one tech went over to the unit and kicked it as I had mentioned before. The other tech then mentioned that installation would be fast. As they had already put the part on to make sure it worked. They just needed to add a zip tie to make sure it 'stayed on'. If I had told them I was going with another company, in retrospect I'm even more off put than I was initially, seeing that they are opportunistic scammers. What would have/could have they done, with the unit already open part installed before I even agreed to service?! I understand testing it but even them touching things before agreement seeing their character now is heavily off putting. read more

Quoted me $120 before the work was started after it was done was billed $550. The technician that called to tell me this was matter of factly, you can take it or leave it, the bill is the bill and the other guy shouldn't have given me that quote. Well he was standing right there when he gave me the quote why didn't he say something then? I wouldn't have sanctioned the job otherwise. I've been on their monthly service agreement for a few years now paying faithfully but they would offer me no relief or stand by their original quote. I have never written a critical review before or for that matter any type of review so I'm not a troll commenter. Cancelled my agreement today and will go elsewhere. Oh and no need to apologize and ask me to contact customer service. You can call me and only do so if you're going to refund my money! read more

My water heater broke and was assessed on the same day. Brandon D was very helpful and transparent through the entire process to replace the water heater. The new water heater arrived in 2 days and was installed immediately. Brandon D was also able to save me some cost after reassessing the situation. Overall, this was a great experience with professionals that know what theyre doing. read more

They called me (called ME) and offered me a "$69 HVAC" tune up". Came out..informed me it was actually PER UNIT so my total was now $138. This was not communicated over the phone. Went ahead with it since they were there. Spent a hour at my house just to tell me my unit is "old" and that there was nothing they could do but "clean it" and that this wouldn't do anything to make it last any longer. Then tried to sell me on them putting in new units. Spoke to someone on the phone at the office and he said that they "did everything they could" to hopefully make my units last longer and that was worth $138. I don't think so. This place is a SCAM. read more

As buyers agent for a real estate purchase, I used this company to do an HVAC inspection to support a Home Inspection for a purchase agreement. The written assessment of the system was nonexistent. The senior advisor only provided a simple sentence to say one thing needed to be done and dropped in a rough estimate; no true written assessment of the entire system needs with estimated coats to cure for each item. They provided plenty of verbal information, but nothing i could use to properly write up a repair addendum. I will definitely not use or recommend them in the future. read more

We sent them our details as they requested and they've credited, not refunded, our account. At least we can use that for our next HVAC servicing! Thank you for the compromise. read more

Service Experts - Screenshot of claim to be able to handle anything. - Plumbing Near Me - Henrico, Virginia

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This company is horrible... RUN!!! It's been almost two months that I've been trying to get copies of the inspection reports for the inspections they have done on my rental property. This is absolutely ridiculous and not the first issue I've had with this company! I have spoken to them on the phone to submit my request verbally and sent multiple emails WITH NO RESPONSE except they continue to charge my credit card of course. To make matters worse, last time they came out to do "whatever the mystery reports say", they left the protection plate off the outside AC unit and left it completely exposed. Now the unit is making a strange noise my tenant says... surprise, surprise. read more

Service Experts - How they left my AC unit - Plumbing Near Me - Henrico, Virginia

Kaylee & Callie were friendly, professional and prompt. They completed the maintenance on-schedule and gave me a clear report of their findings. Gives me great confidence that my HVAC system is good to go for a long time. read more

An awesome job today by both Matthew Carter and Jonathan Payne for their work on my HVAC system and plumbing. True dedication to their work and professionalism! read more

Aiden came on Nov 3 and did fall checkup for plumbing. Great job!!! Also Josh came on Nov 9 and did fall service for heater. Another Great job!!!! read more

Exceptionally poor customer service. After calling them multiple times and being told that I would be called back, it has never happened and the amount of time I have wasted contacting them is a full time job. read more

My experience with Eveready and Brandon was beyond accommodating had a gas leak firefighters that saved me .(.after midnight one night) from an injury had the gas cut off..as they detected a gas leak...fast forward 5 weeks later..I am finally home...no hot water..Eveready was booked up for the day...but Brenda did her best to get someone out...he arrived about 5:30 ...when he should have been off...anyway Brandon went out of his way to help me and even came back the next day..even though was booked with an all day job...he fixed EVERYTHING..I could not be happier for their service...I recommend to all... read more

I was offered a special on descaling of my tankless water heater for $157. The appointment was set up for it to be done from 8 to 12 noon and just before noon. I called the company and asked when the serviceman would be coming. The person I spoke to said they were still at another site and I would be the next one. They also told me that they missed quoted the price and it should've been $360. I said OK and confirm that they would come here next. at 4 o'clock, the service person still had not come, so I called the company and canceled the call. They asked me if I wanted to reschedule and I said no.There was no call to either let me know the service man would be late or would not be coming. I had used them once before, and the service was excellent. I will not be using them in the future. read more

Brian (Robinson) and John (Horton) came out to check out and do maintenance for our home air conditioners and handlers within two days of contact being made with the office. They were courteous, friendly and efficient and they addressed and they corrected the problems with the first floor unit which did require some basic maintenance, grill cleaning, and some parts replacement for worn-out parts in the AC unit. There were some significant mechanical problems with the upstairs AC unit on the roof that involved going up into the attic to check the condition of the air handler as well as using an extension ladder to get up onto the roof to check the condition of the AC unit on the roof of our two-story home to troubleshoot the problem with the upstairs unit. The mechanical problems with the Lennox AC equipment that Eveready had installed in 2015 were explained to me along with an explanation for why and how the repair would need to be done to the motor in the air handler in the attic, and what costs and procedures would be involved including the ordering and installation of the parts that they recommended be replaced. Brian and John were a great team working together throughout this service call and conveyed the information clearly and responded to all my questions and concerns in a friendly and courteous manner. John also explained the upgraded service agreements that provide additional benefits in terms of equipment support and maintenance and I am planning to work with Eveready to figure out the upgraded maintenance agreement that would work best for my long-term HVAC equipment maintenance needs. While it is obviously disappointing that some of the equipment has broken down and is in need of significant repairs, the manner in which this was all handled was highly professional and dealt with courteously and effectively by Brian and John. Given the quality of this service team and their professionalism, moving up to a more comprehensive equipment maintenance plan with Eveready makes a lot of sense... Brian also did a thorough review of the plumbing and water heater in the basement while he was on this visit and provided valuable input about getting the circulation pump connections inspected and corrected as needed. Appreciate the comprehensive and candid approach to managing our HVAC equipment needs by Eveready. read more

I started working for Eveready service experts on May 24, 2021. From day 1 well no, from the interview it felt like home. The people are AMAZING! My boss Andy is not only a great general manager but a really easy going person. All my co-workers are great. I felt self conscious about starting out being on the phones alone and I had 100% support from every person in the office. They are all wonderful. The techs are amazing at what they do and make sure the jobs they do are top-notch! I really would highly recommend their work as well as working for them! I hope to be with the company for a very long time! read more

This company installed AC and furnace unit in my upstairs attic last year,upon installation, they neglected to connect the cold air ducts, and all the cold air was blowing in the attic. They also did not connect the water drain from the AC and it is draining water in the attic. I would not recommend their service. read more

We had a leak in one of the pipes that was under our; they had to run a new line, drill...the whole 9 yards. We knew it would be expensive and just accepted that fact of home ownership. To help us with the cost we signed up for the membership which waved the initial inspection fee for anything. It was $5 dollars a month; no biggie. The exception to that was the price for their work. They do excellent work but for way over what it should cost. They quoted us $300 to replace only the guts of one toilet! We went to Lowes and got a toilet and installation for just over $300. Thank you Trish for doing an awesome job for us. We just can't justify the prices and monthly membership anymore. I do want to add this; when I called to cancel our membership Justine was disappointed but supportive. It was refreshing to not get a long shpeal of reasons why we should still stick with their company. read more

I loved that Elijah took the time to explain his solutions, as well as fixing the problem. I had a few niggling annoyances which were remedied efficiently! My shower head now has PRESSURE!!!! Very nice guy to deal with!!!! read more

beware of fraud. came in with a sales person , justin, and within 5 minutes they said i need an inducer and my heat exchanger is cracked and i need to immediately turn off my gas. all lies. quoted $6400 for a furnace. thankfully we got a second opinion and immediayely he said that its perfectly find and i need an inducer. cost of repair $300. if you want a honest quote dont use them. my suggestion use hawks heating read more

In 2013, I had Eveready out to look at my upstairs HVAC system. They said it needed an expensive repair and given the age of the unit, I should probably just replace it. So I did. It was expensive, but installation happened quickly and on time. For a few months, the system worked pretty well. It was more efficient than my older system. A few months later, I had an issue with my downstairs system and had them come out and look at it and they told me it was a crappy brand and I should replace it and that issues just happened with those type of units, even though it was only about 7 years old. Having just replaced one system, I got a second opinion from Fresh Air, who was able to fix it for $85, in about 35 minutes. And it's been fine ever since. The upstairs system, however, has not been fine. One to two times a summer, I have to call someone to come and get it functioning again. It's never expensive, mostly because I refuse to go back to Eveready, but it is frustrating that a nearly-new system continues to have issues. It's also miserable when it's 95 degrees out in Richmond and I can't get my $7,000 HVAC system to actually function. So, this year when I wanted to start my A/C, and it didn't work, AGAIN, I decided to call Eveready and see if they could come out and figure out once and for all what the issue is, if the unit was faulty, or what. We called on a Saturday and they told us that maybe they could get a technician out, and it would definitely cost at least $100, but that they didn't know when a technician could get here, that they're 24 hours, so the tech could be there literally any time, from noon to midnight, which seems absolutely absurd. We said that wouldn't work, so they offered to schedule a time for the technician to come out on Sunday, between 8 and 10. Sunday came and we waited and waited and waited until 10:30, when we called Eveready and were told that they don't take appointments on Sunday and that their technician didn't have time to fit us in, even though less than 24 hours before we'd been assured an appointment that morning. My advice is to stay far, far away from this company. Customer service is not something they understand or value, and the one time I did get a technician to come out he didn't know how to fix what turned out to be a simple issue. read more

They didn't show up for the appointment...when I called they said I wasn't scheduled until the following day.......I'm pretty meticulous about my calendar, so I was a little p***** since I was waiting for them to show up read more

I had a leak in my basement that was unexplainable and was coming from either a leaky pipe or something in the first floor apartment's kitchen. My regular plumber was out of town and I needed someone that day. I was referred to Eveready by a friend who is a property manager. They sent someone out the same day. The guy they sent was professional and knew his stuff. We had to tear out a portion of the ceiling in the basement to get at the leak but he was respectful and did not do any more damage then he had to to locate the leak which turned out to be a faulty line from the ice maker to the water source. He was in and out in about an hour and fixed the leak with no problems. I think it was about $150 for the "emergency same day" call. Not too bad given the circumstances. I will use them again. A side note. These guys do HVAC and appliance repair as well. They offered me a Maintenance Agreement for my HVAC for $180 per year that gives a 15% discount on repairs, priority scheduling, no overtime charges, and same day service. The higher end Protection Plan for $396 per year a higher end service plan that offers free repairs day or night and on holidays with no deductible or service charges. I am seriously considering this as my unit is now going on its 4th year. read more

I have used this company for the last 10+ years and something has major happened with them. I made an appointment for the 3rd time to have a toilet fixed. A window of 12-2 was given me. For the 3rd time no one showed. When I CALLED (they should contact customer) the guy on phone said oh yes, the technician is running behind. I said how behind and he said I'll have to call. I told them to cancel the appointment. Apparently they don't know how to use a phone and let customer know if running behind. I'm really done with this company. Also cancelling yearly service agreement. Called Gundlach(recommended) by a friend and they have someone coming within the hr. read more

I appreciate your response but I don't want to do business with your company. I will use my guys from here on out. It pisses me off that in 6 months a unit can go from perfect, nothing needed to a catastrophic failure. Doesn't happen. Y'all are charming and courteous but dishonest. BTW I checked both units today, the pans are bone dry. These guys are as bad as James River. read more

Negative rating. Won't let me post my review without a star. They don't deserve it .They don't know what they are doing. Came for heat tune up and quoted me to replace the valve for $ 768 . When everything was working perfectly fine. All it needed was a patch for leaking air near the valve. I had to call another company look at it after they left to double check. They are either not qualified or think they can fool you and get your money. read more

I have used Eveready for years and am very pleased with their service. They arrive on time, are neat and respectful, and their technicians seem to be very knowledgeable. they always take the time to explain things and answer my questions. Very dependable and reliable! read more

Horrible company! Fraudulent lying salesmen. Salesman comes out for technical calls & will say you need new equipment. They will not have what you choose so it will be the more expensive one. Quotes you price, says everything included. Upon installation you will be double billed. Changes agreement after you sign, thanks to iPad contracts. Justin & Steven were the people we dealt with. read more

**If Everready truly wanted to follow up with me, as stated, they would simply look at their appts.on 10/29/19, find Kelly, confirm I had an incomplete appt. for a tune up on two units, and call me. That never happened. read more

I will say that they will resolve the issue but if you have a rental property, they will tell the tenant all the information, but the landlord will not be informed. I've done the 3 strikes now I'm done. I call the office on Friday the 19th to verify my online service request and to let the rep know this is a rental and I'm the landlord please keep me inform and just let the tenants what to do if any. Well, the tech or the office calls to let me know that they are on his/her way cool I said I will notify the tenant again please tell me before you tell my tenants. Well, I guess that my tenants are paying the bill because I had to call them to find out was the furnace was serviced or not and what was the issues. Today is Tuesday 8/23/22 still no information from the office as to the problem and the amount. Wait they assured me before when this happen that it will never happen again and gave me one-year service plan free great, but nothing has changed. I did check my emails today to find out my total bill and what the tech wrote. Thanks for letting me know and asking if I wanted to continue with the service not...... read more

This review is for the Advantage Program offered through Eveready Service Experts. Our old HVAC unit stopped working on the hottest day of the year of course and we were in a financial bind. I saw their Advantage Program advertised for no money down, and low monthly periodic maintenance fees. I called the Eveready Service Experts and they promptly arrived and replaced the unit quickly. They showed me the maintenance plan and a monthly charge of $212.00. Initially it was not too bad as I was figuring the cost of the unit to be about $6000 to $7000 and they would come out every 6 months to check the system and the replace filter. Six months later, we had decided to sell the house and called for a Letter of Termination. When I received the letter, the price to terminate was $14,780. I was absolutely floored. They only replaced the unit, no duct work or other repairs were done. A brand new system with all duct work included only cost up to $12000. If you need a new HVAC system, they did a good job at installing, but DO NOT buy into their Advantage Program. It is anything but an advantage. read more