A more experienced tech came out and made some adjustments on our $15,000 system. However, we learned that our duct work would need reconfiguring to achieve the constant heat the salesman promised us. However, he did ameliorate some of the noise issues ( still noisy, but not NASCAR worthy). Reset it so has more gas backup working, less heat pump. Our electric bill had jumped over $130, on this "high efficiency" Lennox. Our fault for not getting all promises in writing. But at least someone tried, which is why I upped their rating. read more

I am quite DONE with this company. Back in August, I realized one evening that my a/c was not running, just the fan. Called Eveready the next day. To their credit, they came out the same day. My system, that Eveready had installed 9 years earlier, was reviewed. I was advised of the issue and given a quote for repair/replacement. That tech left. Luckily, a supervisor came out, rechecked, found that the first guy make note of the WRONG system info. I got a call, estimate revised upwards by $1200. Work took all day but was completed. After giving a check to one of the guys, I later discovered I was overcharged by $20. I have called Eveready SEVERAL times about my little $20, I STILL do not have a refund. My last call was on 10-17-18, I was told the check had been sent, she would get more info and call me RIGHT back. Hm, no surprise, no callback. I will call again today. But, I will NEVER use them again. read more

Came to my house for service and charged a $89 trip charge just to tell me that they couldn't figure out what was wrong with my water heater. The technician spent most of his 45 minute visit in the truck on the phone (I guess he was calling for help). Technician promised to research the problem and come back the next week with the promise that there would be no additional trip charge.It's been almost 3 months and I haven't heard another word from them. read more

I own a house in Richmond, and Eveready Sevice Experts (ESE) charged me for services they did not complete. Poor troubleshooting skills, and technicians that may be less than truthful. That is the short version... Here is the long story (from my point of view)... On a Wednesday in winter I called for an intermittent system outage with my oil heating system. ESE scheduled a tech for that Saturday. That was the last of my happiness with the company. Next day ESE called to reschedule for a Friday, because oil furnace techs don't work on weekends. I adjusted my schedule. When the tech visited the property, he could not find nor recreate the problem, and left in less than an hour. I paid $100 for the service call with no work done. A two weeks later the system stopped working again! Due to the lapse in time, I expected to be charged for another service call or have the new $100 fee credited towards my repair. I called that Thursday to set a next day appointment. Tech arrives after 5pm (even though no time window was provided from ESE), and commenced to troubleshooting. Within an hour, a few components were named as "potential" causes of the problem. However, technician would not confirm any of the part replacements as a definite fix. Before the tech departed with this open-ended diagnosis, I asked multiple times what the next course of action would be. Due to an observed holiday the following Monday, I was told he would verify prices on the parts Tuesday, and he would call me back. Before the close of business Tuesday, I called ESE for an update. The tech was off from work that day. Wednesday around noon, I called back since there was still nothing from ESE. The absentee tech, we'll call "1st tech", says a 2nd tech will visit the property to provide an estimate for a new system all together. (Not exactly what I wanted, but I'd like that info as well.) 2nd tech calls late in the evening, says he visited the property, and gave me a price. Never did I receive a price for the parts to fix the existing system. I verified no one came to the property to determine the scope of the work...so 2nd tech lied to me!!! Three (3) weeks later... I have not heard from ESE at all. A service call bill shows up in the mail. Through customer service on-line a manager was requested to give me a call back...days later still no call from ESE! I eventually paid the second service fee to prevent any liens or liabilities, because who knows how a company like this would react to a non payment. Completely dissatisfied with Eveready Services Experts (who's entire name appears to be false)!!! I eventually called another company, who found the problem and fixed the system that has been working fine for quite some time now. read more

Called the company Tuesday night for a broken outdoorwater pipe. Representative told me I had a choice of slots for service call. Picked 8-10 am slot for a technician to call and come out within 30 minutes. Contacted company at 10:45 and told I was next call up. Called company at 11:30 and cancelled since they pulled a bait and switch. Understand delays but do not promise and can't deliver. Can't wait all day without water and not sure if they would live up to their service promise. Would not recommend based upon promises and non performance. read more

A few summers ago we were in need of a new A/C system in our 50 year old ranch home. We had a few contractors out to look at a replacement and ended up choosing Eveready. Everything worked well and we had no issues.. the new unit was definitely energy efficient which most newer systems are. Fast forward to summer 2019 and we are in the process of selling our home. Less than a week from our closing date the A/C decided to quit working.. also July with mid 90 degree temps. We called Eveready and a tech came out, finding the air handler module and motor to be the culprit. He ordered the parts but they were on backorder with no promise date in site. I did my own research, calling Lennox and many vendors and found the same issue, nothing available anywhere. I called and talked to Andy, who pulled some major strings and found us the parts. Our A/C is back up and running and I thank these folks for being sympathetic to our problems and going the extra mile read more

I had a clogged toilet - Elijah fixed the problem immediately and did a quick minor rebuild at a very fair price! Eveready will probably be my go-to for house plumbing issues going forward. read more

I wish I could give this company a 5 star BUT the one thing that makes me regret going with the company is the financial services they use. Interest is too high and we felt like we should've been told to check with our bank to find a lower interest rate. Shame in us for not thinking about it too. We didn't shop around because the salesman was very nice, little too chatty BUT seemed genuine. Feel like if we had shopped we could've gotten another system for slightly cheaper considering we only had the outside and inside unit replaced. None of the ducting was replaced or even cleaned at that. A little pricey BUT OVERALL. The service of the men who helped with install were nice and cleaned up after themselves. Only thing I suggest is to not finance it through the company they use. Check you bank first. read more

Eveready's service has always been timely and thorough. But three times Eveready came out for a service-tune up and tried to sell me a new heater/boiler - based on age and some rust. After consulting independent contractors I have found the rust came from fittings attached to the boiler. These were replaced at 1/10th the cost of Eveready's estimate. I have also learned that a cast iron boiler can last up to 50 yrs. My recommendation is to get a second opinion from a licensed independent contractor first. read more

After waiting for more than a day, they sent someone who seemed to have no idea what he was doing. He was not able to bring the thermostat up, so he diagnosed that the reversing valve outside had gone bad. The thermostat was not coming back up due to wet overflow sensors. I was very skeptical of his diagnosis and before spending 1200 on his quoted fix, i called another company to get a second opinion. They were able to bring the thermostat back up in a few minutes once they dried out the sensor which was submerged in water. They diagnosed the issue to be with the txv. Since this was our first time getting hvac service, i called another guy who also diagnosed the issue to be with txv. They both said, it's very unlikely for a reversing valve to go bad. So i went ahead with the repair which costed way less than what eveready technician quoted. Now our AC is working absolutely fine. If i would have not gotten a second opinion i would have wasted 1200 on unwanted repairs diagnosed by this dishonest company. Don't trust the good reviews here and save yourself some money and time. I trusted the good reviews and wasted 100 on a service call. Highly disappointed. read more

I'm not sure if it's the norm for all service industry professionals or just Eveready. I made an appointment well in advance to have a technician come to my house. I do not get a call from Eveready until the appointment time has passed. According to the CSR, the technician is running behind, which I fully understand. However as a courtesy I should have received a phone call prior to after my appointment time to notify me that the technician would be late. read more

Had a plumbing issue during the Holidays. Eric Mills assisted with the issue, he was very knowledgeable and efficient. Eric made suggestion on other areas than needed attention. I would use this company again in the future. read more

I've used this company for several years to install and maintain my HVAC system. They have always been very knowledgeable and pleasant to deal with and have shown up for appointments on time or even earlier (after calling to make sure I'm available). They haven't steered me wrong yet and I appreciate their professionalism and friendliness. read more

I have to post an update to my previous negative review of Eveready service experts. I reached out to them a couple of weeks ago to express my dissatisfaction for a very expensive repair that I had to pay for on a cooling unit that is relatively new. They called me back today and offered me a very satisfactory solution to my issue. I was very impressed with the gentleman who called me and I thought he handled my situation with fairness and professionalism. I'm happy to post that ever ready did a very good job resolving my complaint. read more

$1500 for a hot water heater? My mother's hot water heater went out, and that's the price. She's 88, handicapped and on a fixed income. I've never asked for help or assistance, and paid my way all my life, but seriously $1,500? The best they could offer for a 'price break' is a $75 off coupon. I was told by Brandon, this is what all the other companies charge. Isn't that price 'fixing'? This is REPEAT business for Eveready. They replaced her heat pump/AC in January and they received business from ME in May, when my HVAC went out My question to Eveready......Ever hear of customer service? Repeat business is called customer loyalty. Since your 'company standard' is a way to rob repeat customers, in the future I will be taking my business else where. I suggest anyone reading this review, 1) have a BIG bank account, or 2) go someplace else. read more

Eveready put in our heat pump and gas furnace several years ago. We have the maintenance plan, and they do a good job keeping our system clean and running smooth. They put the special light bulbs on our system to clean the air, and have cleaned our ducts. All helped with our allergies. I recommend them for your HVAC needs. read more

We have had Eveready Service Experts for 14 years and have been very satisfied with the quality of the work as well as the professionalism and knowledge of the technicians and office staff. Always prompt on the appointment time and extremely courteous. I would highly recommend this company for your heating and cooling services. read more

I would not recomend this company to anyone for service. My system was broken I thought I would try them out . I was never told what was malfunctioning by their mechanic. He just suggested i purchase a new one over and over again? I had to call another company who arrived when promised. Then proceeded to replace a small valve on the outdoor unit. NO Thanks everready read more

My ac went out and they quoted me a whopping 14 grand for a 2 1/2 ton unit ...my mechanically inclined son looked at it and realized, all it needed was a $60 capacitor. Its running like a champ now. When they were here, I wanted to say are you mechanics or salesman? They went on and on about how I shouldn't bother trying to fix it, I just be throwing away my money. On top of that they broke my small door under the house and left it without saying a word. If you want to get ripped off, go with eveready. Appalling and never again. By the way, my son purchased a 2 1/2 ton unit in 2015 from Bradley mechanical for 6 grand. read more

Hired EverReady Service Experts to service my A/C but when the service man called refused to come unless I paid them $10 more. They fixed nothing except the battery in the thermostat, then attempted to disable the entire system citing problems with a non-existent leak. The real objective was to sell a brand new system using high-pressure sales tactics rather than service the existing one. Steer clear of these people, you've been warned. read more

excellent service! worth the extra cash!