Not bad, not great. Ordered settings, earrings come with no backs. No mention of it when they were ordered. Easily could've sold me a chain for the pendant. No boxes or bags just loose metal handed over. Average experience read more

Yah very disrespectful and unperfessional please don't call they might scream at you

I didn't know this business has been around for decades but I will always use them for jewelry repair and watch battery replacement. Friendly and trustworthy folks run the place. read more

I recently went to Sergio's with two rings that I just inherited from my mother. They took them behind and in no time had repaired the prongs on one to keep the stones in place, and cleaned both of them, both at no cost. very friendly service. I will go back in the future with any jewelry needs. read more

Took my watch there previously to take out a couple links for a better fit. Good price and quick work. Fast forward a few months and I needed another link taken out to really get it right. Again, quick service but this time no charge! These folks are a community gem when it comes to all things jewelry. read more

We stumbled on this jewelry store while shopping at Ulta next-door. I found some really awesome jewelry and the prices were quite reasonable. The staff was friendly and professional. I definitely want to return. I appreciate how they display their jewelry. It's very clean and they have a great eye for interesting pieces. I'm happy with the quality of the quality of the jewelry we purchased as well. read more

A great neighborhood jeweler. I have been to Sergio's twice - once to repair a diamond in my ring and another to get my wedding ring sized. Both times the staff was super helpful and friendly, prices were reasonable and my jewelry was back in my hands far sooner than anticipated. I will be using Sergio's again! read more

I had two pairs of silver earrings that were completely tarnished, and I needed them cleaned. I'd been putting it off, though, because I didn't know how long it would take, or how much it would cost. I brought them into Sergio's in Casa Linda, since it was close to my house, and it looked old-school and locally-owned. The gentleman behind the counter said he could clean the earrings, and he took them, I assumed, to go write me a ticket and bring me an estimate. Instead, he came back in 3 minutes with perfectly polished earrings. He said it would be no cost, as it was such an easy job. I was flabbergasted and delighted. I'll be back to buy all of my upscale, non-costume jewelry here. Check out this neighborhood place with excellent service and a cool selection of pretty things. I love local businesses that check all the boxes, and this place does! read more

Love this place for all my jewelry needs. Whether you need something repaired or a full custom piece of jewelry this is the place to go. Honest, reasonable and excellent craftsmanship. Also they made this gorgeous custom designed diamond necklace for me! read more

Sergio's Jewelry - Diamond Necklace - Custom Design - Jewelry Near Me - Dallas, Texas

I have been going to Sergio's for at least 15 years, initially to have a semi-precious stone from Brazil set into a white gold pendant, which Sergio designed. I also bought two white gold necklaces. I've had Native American jewelry repaired and other jewelry appraised for insurance purposes. The business has always been timely and fairly priced. Sergio even searched for replacement stones for some of my turquoise pieces. Sadly, Sergio passed a couple of years ago, but his wife and loyal employees still provide excellent service. read more

Before I went to Sergio's Jewelry, I decided to read the reviews. Well, the ones I read werer spot on: this place is customer-friendly, extremely affordable, and very fast with repairs. I have found the one location for all my future needs. read more

We have used Sergio's for minor watch repairs and battery replacement and have also purchased jewelry here. Generally they have been pleasant and efficient. However, at a recent visit for adjusting the band size for my watch, the links were replaced unevenly so the clasp was off center on the wrist. I had mentioned this was something I was concerned with before the work was done. I asked if the jeweler could take one link and switch it to the other side of the clasp. He refused stating that it would not do any good and was very unfriendly. I paid him but will now need to go to another jeweler to center my clasp properly. By arguing with the customer and refusing to take five minutes to do the work properly, they have lost us as customers. read more

Sometimes, good service is hard to find. However, you only need to walk into Sergio's Jewelry to see that they don't give good service; they present you with amazing service. From the moment they replied to my watch repair quote, to the instant I left the store, I knew I had made the right decision by choosing Sergio's. My wife's Fossil watch has been out of commission for the better part of a year. There was some wire behind the watch face and the hands were no longer moving. I had dreaded the repair cost but really wanted to fix the watch as it was a Christmas gift to my wife some years ago. I put in a bid for the repair through Yelp and Yelp sent that repair to five jewelry and/or watch repair shops. Sergio's was the first to respond. Not only did they identify the issue based on my submitted picture, but they also gave me an instant estimate on cost and time to repair. Another store told me to come in and they would take a look and give me a quote. The other three stores flat-out denied the repair due to the fact it was a Fossil watch. Needless to say, my choice wasn't difficult. Once I arrived, I was greeted by friendly staff who swiftly transferred my wife's watch to their resident watch-repair expert. Within five minutes, the watch was returned to me fully repaired and functional. I was told that the repair is a common one and that the watch needed a battery as well. Seeing as I'm a computer science guy, not a watch science guy, I couldn't regurgitate what the exact problem was. What I remember the most, and why I will continue to return here for any of my jewelry needs, is that Sergio's Jewelry exemplifies customer service. In a world of money-hungry businesses, small and large, it's nice to know that there are still good establishments out there willing to meet and exceed the needs of their customers. I recommend Sergio's Jewelry to anyone looking for, at the minimum, a decent watch-repair shop. I recommend Sergio's Jewelry to anyone at all who may be looking for exceptional, quality customer service. read more

Incredibly quick and well executed service for watches. We brought four watches that needed various services and the team did all the work in 15 minutes while we walked around the store. Three new batteries, a bracket resize, and a new leather strap. Thanks for the pleasant service and the quality work. read more

Long story, Short: The incredible knowledge and depth of service at Sergio's both lead to the most critical thing in this industry ... TRUST! I have to say, I've been a regular at a few other jewelers around DFW for years now, and I've never been treated as well as I was today at Sergios. This includes mom and pop shops to Bachendorf's in Preston Center. I brought an engagement ring in to have the stone reset. It was a solitaire that was purchased online, and as far as I knew, I got a great deal on it. After a brief wait in the store (which went by pretty quickly when there is so much merchandise to browse), I spoke with a pleasant woman who took the ring and stone back to Sergio for analysis. Sergio's estimation that the setting was too weak for the large diamond made perfect sense. Nothing had broken, and the stone had simply popped out of the prongs. Instead of popping it back in, they took the time to explain options to me about putting in a more durable setting to prevent the stone from coming loose in the future. Although the stronger setting was more expensive, I have to say that there was no pressure. Either way was fine with them, but the explanation of it was so rational, that I opted for the strong setting. Here's where it got good. Before leaving, they gave the diamond a cursory test with an electronic tester. This tester registers both natural and lab stones as well as Moisonite. Well, the tester stayed dark on my brand new pear cut "diamond". This was a unique stone that came with a CoA online, but the test says that it's not a diamond. I was a bit upset, but I have a PayPal moneyback guarantee online. So now I wonder, what DO I have? Both Sergio and Kahl enthusiatically began to explain the various testing methodologies, and ducked into the back to retrieve all of their testing equipment. We ran many tests : conductivity, refraction, specific density, etc.. after each one, the guys explained how it worked and what the results meant. In addition, they schooled me a bit on standards for lab-made diamonds (they have a serial number etched on the side starting with 'LG'). I was at this store for maybe an hour to learn that my "diamond" was really a CZ. Thankful that I did not wait years to learn that the engagement ring was a fake, I tried to pay the gentlemen for thier time and expertise. They would not take my money. They said that fakes like this give the whole industry a black-eye, and they simply wanted to help me out. Not only did they know their stuff, they were passionate, and sympathetic. In retail these days that is like catching a unicorn eating 4-leaf clovers. Ultimately, I ended up buying some silver coins (the jewelery shop has numismatics and old money too! pretty cool.), and leaving. In the precious metal/stone industry, we don't all carry around testing equipment with us. Trust in your vendor is paramount. Finding someone you can trust who is humble, and happy to help you out is even more rare, but you can find all of that at Sergio's Jewelery in Casa Linda. Look no further for new purchases or repairs. I am an actual customer, and I received no payment or compensation for this review, just wanted to pay it forward. read more

My family and I have been going to this jewelry place since the 60's or 70's! And NEVER have gone to any other place to have our jewelry appraised, fixed, or sized. They also have some beautiful jewelry! We bought my daughter some earrings from them for her 5th birthday and she loved them! I actually live in Colorado now, but if I ever need any jewelry fixed or sized or cleaned I will bring all of the jewelry with me when I come visit my family and bring it to Sergio's. I even asked a jeweler down the street from where I live in Colorado if they could put a battery in my Michael Kors watch and they said they couldn't do that type of watch. When I brought it with me to Dallas they put a new battery in my watch in a few minutes and it was done. I was only in Dallas for about 10 days and I needed several pieces of jewelry, fixed, cleaned, sized, and batteries for a couple of my watches. They initially said it would be done by next week, but I was actually leaving before then and they rushed my order and was able to do everything the day before I left back to Colorado! The best jewelry shop and customer service in Dallas!!! read more

I have been going to Sergio's for years. They sell amazing gifts and have a fabulous jewelry repair shop

We had a lovely experience with Sergio's. My watch somehow got water/condensation inside. They were able to fix the issue quickly and did not even charge for the service. Very nice, we will be back in the future! read more

I am posting another well deserved one-star REVIEW. The first one was on 11/27/18 (see below), which was painful to write, since I had been a loyal customer for years, until I was treated very badly by a woman named, Jenny. Today, I noticed a "Response" from the business (Jenny) posted just last month, 03/04/20 (16 months later) that's very concerning. Not only is the content in 'Response' on 03/04/20, completely false, in bad faith about me, it is also fraudulent in that it presents itself as being written by the Owner, Sergio, who past away 10/10/19, and who I did a lot of business with through the years. Sergio (RIP) deserved more respect than this, as I do. Publishing false information is illegal (libel); and, in this instance, it's morally unconscionable. read more

What a fun mix of casual/costume jewelry, fine jewelry, and incredible repair work! Something for everyone in the store, and the nicest people around; you'll never feel unwelcome because your jewelry budget might be smaller than that of someone else. Sergio has re-pronged and worked on the band of my grandmother's wedding ring so I can wear it, written up multiple appraisals, helped me find the best possible jewelry insurance options, and *saved* my antique wedding band, which was handmade in the early 1920s (the intricate interior platinum structure was worn to the point stones were falling out). I'd been unable to wear it for almost ten years, without hope of having it back on my finger, until Sergio looked at it. I won't go anywhere else. If I needed something Sergio didn't have in-store, I'd have him find it for me, rather than go elsewhere. My mother lives out of state and she shopped Sergio's for Dad's Christmas present last year. Best little jewelry store and jewelry work around. read more

Sergio's Jewelry - Jewelry Near Me - Dallas, Texas

I walked in here needing to fix a clasp on my bracelet. Took them less than one minute to fix the clasp and since it was such a quick fix, didn't even charge me! They are so kind, quick and have spectacular service here! Will be back for any of my jewelry fixing needs! read more

This store doesn't back what they sell. I bought a $150 gold clasp for a necklace and the spring in the clasp broke- in May. I took it back and was told there is no warranty. The owner said she would give me scrap gold price on the one she sold me in December and I would have to purchase another. They should have replaced the clasp I bought in good faith. read more

I was quoted $500 and 4-6 weeks for an appraisal of an engagement ring by my local specialist. While in the area, I stopped by Sergio's and I was in and out in 15 minutes. My appraisal was completed in about 5 days for $55. Fast, efficient service. And most importantly, honest. read more

The best customer service ever!!!! I broke my necklace today (I wear it daily) and I've had it repaired here before. They fixed it on the spot, within minutes for next to nothing. Love this local store. read more

I needed to have several pieces of jewelry appraised so I asked Yelp for recommendations. I chose Sergio's Jewelry because of their response time and the reviews were great. Let me tell you, by the time I left, I felt that I was a member of their family. While Sergio looked at my jewelry, Gloria and I had fun shopping for some of their wonderful costume jewelry. I purchase four items for Christmas presents. After Sergio was finished looking a my items he addressed some repairs that were needed and showed me, with the aid of a computer exactly what he was referring to. He spent a total of 2 hours looking at my items and explaining what needed to be done. What wonderful customer service! I will be returning to Sergio's Jewelry for all my jewelry needs. They are Very professional and honest in all their work. read more

Family owned and run business - father, mother and son. Sergio helped design a ring from scrap gold and stones that I had accumulated over the years. Recently, I learned the son is a watch repair man and fixed my Tag Heuer watch quickly and reasonably. They are the nicest people. Talented, artistic and incredibly helpful. read more

Sergio's Jewelry - Jewelry Near Me - Dallas, Texas

I can't say enough how pleased I am that Sergio is my jeweler! He created my engagement ring by combining an existing ring with a stone we already had. He even thoughtfully made a pendant from the center of the original ring for my niece, who now treasures this pendant reminding her of our own special bond! While I purchased my wedding band from his helpful staff, he designed my husband's wedding band from a family heirloom. Sergio's our hero! You can bet we'll be driving to Sergio for all our jewelry needs long after we leave the neighborhood! read more

This store is friendly, helpful and very knowledgeable of jewelry repair or making a new one for you. I had a ring made from them and it is just beautiful very proud of it. Love they will clean at no cost. I have been going there for many years and always get treated the same, with kindness and willing to help me in anyway. Great store and friendly people! Thank you Sergio's for being there for us. :):) Patsy C read more

Sergio is a master in his field. He has repaired, cleaned, and set stones in my wedding ring several times. I trust him with all of my finest jewelry. His staff is helpful and friendly as well (minus one lady who kept telling me my diamond was a moissanite). I drive 25 miles to take my jewelry to Sergio. His quality of service is fast and impeccable. Highly recommend him! read more

I have been going to Sergio's for over 4 years after being referred by a trusted friend who sells jewelry for a living. Each & every repair/ experience I have had there is the most positive, thoughtful and skilled example. I have had lost small diamonds replaced at a super reasonable price, many watch batteries replaced at the most competitive price in town, designed custom jewelry with intricate details - beautifully executed and totally reasonably priced, rings & bracelets sized, clip earrings converted to pierced... and on & on. Every time I'm there, they clean my diamond earrings and ring while I wait, at no charge. Every person there is helpful, kind and they work as a team. Gloria has become my go-to gal, as we connected on design projects; I consider her to be a special friend. Sergio and his lovely wife have helped me many, many times. They are thorough, organized, resourceful , kind and caring. I recommend Sergio's Jewelry wholeheartedly. It is a 20 minute trip for me to get there ( no biggie), and absolutely worth the trip! read more

Sergio's created jewelry memories for my wife with creativity at awesome price point. So inspiring I came back for reworking my heirloom pieces into a super cool wearable personal statement. read more

Fair prices, impeccable service and quick repairs. This is the best place to go in Dallas to get your fine jewelry fixed or pick out something new. I take my engagement ring to get cleaned twice a year here. Also, I just dropped off my ring bc one of the little diamonds fell out. Sergio showed me how to identify my diamond by the small imperfections in case I ever drop it off at any other jeweler - he didn't have to do that but he wanted to. It made sure I felt comfortable dropping off my ring and was so accommodating. I will always come to this location for all my fine jewelry needs and you should too! :-) l read more

BEWARE!!!! I brought in my Tiffany's necklace that was 16" when I brought in, it only needed to be sautered. Somehow, after I picked it up, it grew to 19". I even have the original receipt saying that it is 16". I called the owner to tell her and she was rude and insisted on talking over me. Please please, I urge you not to take any jewelry in here to be fixed. I should have just gone to Tiffany's to fix it but Sergio's was close and more convenient. I have MANY family members that frequent this store but will not from this point forward. Keep your jewelry safe! read more

Sergio and his staff are everything a great locally-owned business ought to be: knowledgeable, very skilled, well-stocked, and great prices. I've done a lot of watch-repairs and ring-resizing here, as well as finding some great gifts for my wife and daughter. Such a refreshing change from impersonal and expensive "mall stores" read more

I live close by and a friend said this place was great... so I dropped in to have a ring fixed. They did some great service, the guy was super honest with me and the price was totally reasonable. I'll be back to buy me that ring I was eyeballin... they have some nice pieces behind the glass... go in, look... you know you wanna. read more

I originally came in with my aunt while she picked up a ring they had cleaned and done some work on for her. I was impressed with their customer service and professionalism. So much so, I decided to leave my grandfathers ring and my own college ring for sizing and cleaning. They blew the pricing out of the water for all other quotes I had received. When I received the rings back, the quality of work was so good, I decided to leave my watch too. They had it repaired for over half what I was previously quoted elsewhere. I just picked up that watch and it is like new. Thank you so much! This place will continue to receive my business from here on out. read more

Today, based on a referral from a friend, I brought some jewelry to Sergio for him to appraise. He was a very friendly, honest, knowledgeable & fair. I will certainly visit again and highly recommend Sergio's for your jewelry needs. read more

I went in on whim to have my college ring resized in anticipation of pursuing my PhD at the same university. I was helped immediately, the price was quite affordable, and the clerk even knew the weight of gold! (I was a broke undergrad when I bought it and went with 10k white gold). I received a text two days later to say my ring was resized and they even gave it a good polish, something I didn't request. I was quite pleased and VERY distracted on the way out...I definitely need to go back and do a little shopping! read more

I love love love this place, if it's just a battery in a watch, fitting a watch band or having a custom piece of jewelry designed and finished this is definitely the jewelry store for me. Their work is beautiful affordable timely. and the staff is awesome. I recently had to have a battery in a watch and my friend in Frisco paid $50 for the same watch battey I got for. $10. Awesome job guys read more

Very nice jewelry at an affordable price. I'm a Tiffany's girl myself, but I still wear the high quality jewelry from here too! Great at fixing watches and resizing things also. read more