I went in Dallas Diamonds yesterday for the first time! The…read morestaff was very friendly and helpful. I needed to get a ring sized and didn't want to wait for a month to get it back. They called me today and my ring was ready! Great service! Fast and friendly! I will definitely be back!

low ballers on your gold jewelry.. Told me diamonds were worthless, gold and diamond bracelet…read moreweighs 24.45 grams , was offered $500.00

Honest and fast. Sonja is great. I had a piece of onyx fall out of my ring and they sent it to a…read morestone specialist who fixed it better than new. This is the only place I'll have work done in the future.

Great prices and service. I've bought jewelry from them and had other pieces repaired. highly…read morerecommend them. if you go in, you won't be disappointed.

Not bad, not great. Ordered settings, earrings come with no backs. No mention of it when they were…read moreordered. Easily could've sold me a chain for the pendant. No boxes or bags just loose metal handed over. Average experience

Yah very disrespectful and unperfessional please don't call they might scream at youread more

Large selection of gold, diamond, and other jewelry. I had my diamond bracelet repaired here, and…read morethe repair was top notch. I highly recommend Buckner gold and silver exchange.

Bad service they had a item for 2,100 with sticker on the back when I ask if they would give me a…read moreslight of a discount she said 2,300 when I mentioned the price the owner was rude making it seem like I wanted the item free keep in mind I let him know there the ones wrong for not pricing it correctly don't recommend this place also trying to buy gold from a old lady and quoting 800 for a 14k bracelet ripping her off

This place was amazing . My husband gave me a diamond bracelet 30 yrs ago and I broke it and had it…read moresitting in the draw for years . I finally pulled it out although it looked old and dusty ,fast fix was able to fix it , replace a missing diamond and make it shiny and look almost new . Thank you for bring my precious bracelet back to new

Amazing, fixed my watch strap in five minutes. I prolonged getting my watch fixed for a few months…read morethinking it might take some valuable time then they did it really fast... lol

I've dealt with Mike, the owner, on several occasions over past few years and have found him to be…read morehonest and fair. I believe myself to be a very good judge of character. If you're looking for someone trustworthy, whether it's buying or selling, I strongly recommend Mike!

I was on the market for some Gold to diversify my savings a bit but I didn't want to order it via…read moreInternet. I've found that Internet dealers say they charge no postage but they mark up the price by much more than local dealers do. I ordered a few ounces and Mike delivered within 36 hours! I'll definitely be back.

Every one was very professional and helpful! special thanks to Maria for helping us with our Zales…read moresale, and Thea for an excellent delivery on pick up.

Every time we go to Zales jt is an awful experience no matter which location we go to. I love my…read moreengagement ring but everytime I go to the required six month check in for the life time warranty we have a bad experience. The bad customer service started when we first went to pick out a ring. I love aquamarine because it is my husband & I birthstone, my favourite colour and I don't like diamonds. The worker shamed me for wanting the ring it picked. My husband & I could only guess she wanted a bigger sale which she would of gotten because we were getting a Disney necklace & bracelet before the comments. We also got the life time warranty which I need to bring it into the store to get clean & inspected. They can never find our account. We bring in the paper warranty with all the info and still they have issues. They have multiple system and none of them are connected. Now the visit today, 24 Feb 2024, was awful. We arrived right after opening, 11:02, and waited 36 minutes to get help because they were understaff. When we finally started to get help we told her I was here to get my ring serviced & 2 stones replaced. She put my ring in the ultra sonic & said she could only clean it since it wasn't/we didn't have a diamond band(we got my wedding band somewhere else). I told her with my warranty my stone would be replaced & ring fully serviced. She continued to say no. After about 5 minutes of back and forth she finally actually read what our warranty covered. Then we had the issue of pulling up our account was a 10 min ordeal. We signed & initial all the paperwork where she told us. I took a couple minutes putting on the paperwork in my folder. We got a message an hour after we left the mall from the woman saying we initial where we were suppose to sign and she couldn't process our service and we needed to drive back to sign. We talked to the store manager about the message & she handled it to where we didn't need to drive back(our only decent interaction with zales) I honestly have such awful feeling attached to my engagement ring that I really love that all stem & compound from that first sales rep.

Been using Elmer over 25 yrs and has made our family several custom pieces, including earrings,…read morerings, bracelet.

Needless to say my issue is proceeding to court. He traded me a pair of silver earrings staying…read morethey were gold for 1800$ and a 5800$ ebel watch. Had the earrings appraised to add to insurance and they are about 135$ tried to make it right with him and he didnt after driving to dallas to do so BUYER BEWARE.

The new store manager Sapphire is amazing and attentive.She made sure I got the right ring for my…read morefuture fiance.

Worst place of business I've ever dealt with .I went in this store found the perfect wedding band I…read morehad the assistance of the manager who ordered the ring for me in my size only to take my money and order the wrong ring .They then so called make it right ordering the ring again telling me the ring would be in 12/7/22 , another let down the ring never showed up AGAIN .called customer care ,there is no customer care they don't give a crap about you or your special occasion she tells me that she doesn't know when the ring will be in ... no commitment ,no loyalty and no care and concern for there customer . Turned my great moment into sadness ! I gave one star and you don't even deserve that .