I went in Dallas Diamonds yesterday for the first time! The…read morestaff was very friendly and helpful. I needed to get a ring sized and didn't want to wait for a month to get it back. They called me today and my ring was ready! Great service! Fast and friendly! I will definitely be back!

Walked in there I was getting good vibes especially from the nice old man with glasses super…read morefriendly all around and went to sell my chain everything went well until a man with ginger hair from the back came over to talk with him then after that it went down hill. They didn't except it which was unbeatable but he was being stuck up about it and to top it off he left a snarky comment before I left saying "I wouldn't give you X amount for it" which left a bad taste for me but the old gentleman with glasses was professional and kind the whole time I should have gotten his name.

Honest and fast. Sonja is great. I had a piece of onyx fall out of my ring and they sent it to a…read morestone specialist who fixed it better than new. This is the only place I'll have work done in the future.

Great prices and service. I've bought jewelry from them and had other pieces repaired. highly…read morerecommend them. if you go in, you won't be disappointed.

Great folks. Enlarge and reduce gold and silver rings. A wonderful shop and they are trustworthy!read more

Not bad, not great. Ordered settings, earrings come with no backs. No mention of it when they were…read moreordered. Easily could've sold me a chain for the pendant. No boxes or bags just loose metal handed over. Average experience

Large selection of gold, diamond, and other jewelry. I had my diamond bracelet repaired here, and…read morethe repair was top notch. I highly recommend Buckner gold and silver exchange.

Horrible service i just called to get a price of gold and she was clueless and keep repeating her…read moreself Im not the one in charge of that and coudnt give out any price over the phone I just wanted to know how much they were paying for the gold

This place was amazing . My husband gave me a diamond bracelet 30 yrs ago and I broke it and had it…read moresitting in the draw for years . I finally pulled it out although it looked old and dusty ,fast fix was able to fix it , replace a missing diamond and make it shiny and look almost new . Thank you for bring my precious bracelet back to new

Amazing, fixed my watch strap in five minutes. I prolonged getting my watch fixed for a few months…read morethinking it might take some valuable time then they did it really fast... lol

I've dealt with Mike, the owner, on several occasions over past few years and have found him to be…read morehonest and fair. I believe myself to be a very good judge of character. If you're looking for someone trustworthy, whether it's buying or selling, I strongly recommend Mike!

I was on the market for some Gold to diversify my savings a bit but I didn't want to order it via…read moreInternet. I've found that Internet dealers say they charge no postage but they mark up the price by much more than local dealers do. I ordered a few ounces and Mike delivered within 36 hours! I'll definitely be back.

Every one was very professional and helpful! special thanks to Maria for helping us with our Zales…read moresale, and Thea for an excellent delivery on pick up.

Every time we go to Zales jt is an awful experience no matter which location we go to. I love my…read moreengagement ring but everytime I go to the required six month check in for the life time warranty we have a bad experience. The bad customer service started when we first went to pick out a ring. I love aquamarine because it is my husband & I birthstone, my favourite colour and I don't like diamonds. The worker shamed me for wanting the ring it picked. My husband & I could only guess she wanted a bigger sale which she would of gotten because we were getting a Disney necklace & bracelet before the comments. We also got the life time warranty which I need to bring it into the store to get clean & inspected. They can never find our account. We bring in the paper warranty with all the info and still they have issues. They have multiple system and none of them are connected. Now the visit today, 24 Feb 2024, was awful. We arrived right after opening, 11:02, and waited 36 minutes to get help because they were understaff. When we finally started to get help we told her I was here to get my ring serviced & 2 stones replaced. She put my ring in the ultra sonic & said she could only clean it since it wasn't/we didn't have a diamond band(we got my wedding band somewhere else). I told her with my warranty my stone would be replaced & ring fully serviced. She continued to say no. After about 5 minutes of back and forth she finally actually read what our warranty covered. Then we had the issue of pulling up our account was a 10 min ordeal. We signed & initial all the paperwork where she told us. I took a couple minutes putting on the paperwork in my folder. We got a message an hour after we left the mall from the woman saying we initial where we were suppose to sign and she couldn't process our service and we needed to drive back to sign. We talked to the store manager about the message & she handled it to where we didn't need to drive back(our only decent interaction with zales) I honestly have such awful feeling attached to my engagement ring that I really love that all stem & compound from that first sales rep.

There was so many great selections, and price ranges for all! His service is always top tier, he…read moredoes his best to get you what you're looking for! I always come here for anything jewelry related!

Needless to say my issue is proceeding to court. He traded me a pair of silver earrings staying…read morethey were gold for 1800$ and a 5800$ ebel watch. Had the earrings appraised to add to insurance and they are about 135$ tried to make it right with him and he didnt after driving to dallas to do so BUYER BEWARE.

I went into this location to inquire about a stone replacement and resizing for my wedding ring!!…read moreThe manager advised I would be next in line as she took a guy to assist him. She then assisted another lady in front of me and the other associate assisted another person. I politely advised I had been waiting for twenty minutes. She then proceeded to talk with the guy and he and her began to laugh. I didn't say anything I just told her what it was that I needed. I advised her that someone in her office told me I can come get my stone replaced at anytime they never stated I had a specific time to come in and now I have to pay to have a stone replaced. I now No Longer want the ring. I am going to pay to have it out from being resized and I will be selling it for another ring. I do not recommend or refer this company with their unprofessional and racist associates. It's ridiculous to spend your hard earn money with a company that doesn't even respect you as a human being it's SICKENING Update: 10:57 pm on 12/17 I spoke with manager Tim and he was very professional and has completely resolved my issues!! I am changing my rating from a 1 to a 3 because I appreciate him acknowledging my concerns and being empathetic to my feelings. However, the young lady that was nasty and disrespectful I pray she has a Happy Holiday because who knows what her struggle may b3!! Update 2:04 am on 1/8 Received my ring this morning!! I sent my ring to be sized and it was done! However, I also had a stone missing that I didn't request be replaced. The manager Tim must have had it repaired and when I came to pick it up there was No charge!! This is the example of Exceptional Customer Service & going beyond Customer expectations to ensure Quality and Customer Service for the company! I truly appreciate him!

The new store manager Sapphire is amazing and attentive.She made sure I got the right ring for my…read morefuture fiance.