Walked in there I was getting good vibes especially from the nice old man with glasses super friendly all around and went to sell my chain everything went well until a man with ginger hair from the back came over to talk with him then after that it went down hill. They didn't except it which was unbeatable but he was being stuck up about it and to top it off he left a snarky comment before I left saying "I wouldn't give you X amount for it" which left a bad taste for me but the old gentleman with glasses was professional and kind the whole time I should have gotten his name. read more

low ballers on your gold jewelry.. Told me diamonds were worthless, gold and diamond bracelet weighs 24.45 grams , was offered $500.00

They are just absolutely the best. Customer service is amazing and the wait time isn't long to retrieve your jewels back.

took my wife's rolex to get a link removed from the bracelet, the young guy tried to remove it first but seemed to struggle, then took it to the area they work on jewelry, without asking they began torching the bracelet with the torch to try to remove the pins, after about 15minutes the jeweler seemed to give up and say they could not remove the screws from the watch, and just gave the watch back. upon inspection i noticed the screws had been damaged significantly and the bracelet had been slightly scuffed. the young man immediately got defensive and said there was nothing he could do, and if i could get the screws removed he would replace them. the older gentlemen stepped in and said they are not responsible for what they had just done. just a bit disappointed, i live down the street and i am a vintage watch collector, i thought i found a new place to have my watches worked on and serviced, ill stick to Bedford Gold and silver, The drive is worth it. read more

Dallas Diamonds - Jewelry Near Me - Mesquite, Texas

My family has been going to Dallas Diamonds for YEARS. Family owned business who know how to take care of fine jewelry! They truly are amazing people who you can trust with your finest jewelry to size, clean, etc. Also, some of the prettiest jewelry I have seen on display. From rings, earrings, watches, coins. If you ever need a jeweler in the Dallas area, I recommend Dallas Diamonds! Pictured is my Papaw's bracelet who I got sized for my mother after his passing. Such beautiful work. 10/10!!! read more

Dallas Diamonds - Gold nugget bracelet - Jewelry Near Me - Mesquite, Texas

I took my ring in to have it sized today. I have had the ring for 30 years. Dory did an excellent job of helping me. She told me that they could possibly get it done today. I told her there was no rush. She called me back 15 minutes before the store closed and said it was ready. I live less than 5 minutes away so I hopped in the car and went to pick it up. It was sized properly and they cleaned and polished it. It looks brand new. I am so impressed with the work they did and the customer service. read more

Dallas Diamonds - Jewelry Near Me - Mesquite, Texas

Had a great experience here! Brought an engagement ring and wedding ring in because one of the stones seemed loose. Staff was nice and helpful. Did a great job repairing and cleaning my rings. They had it done quickly at a reasonable price. read more

Traded a diamond engagement ring ( purchased here) in for another ring & necklace, after a called off engagement. Dory was beyond helpful. She showed me stock from the back, not on display yet, when she figured out my style. Exceptional service & fair pricing. Highly recommend. read more

Worst customer service ever! If your looking to sell a watch they will say go get other quotes then come to us and we can go from there! They were very rude and unprofessional. I would definitely not recommend them. read more

By far one of the best Jewlers I've ever done business with, I bought my Rolex couple years back and went in and they still remembered the Rolex. I was in awe, customer service is superb, quality and attention to detail is top notch and jewelry is amazing! Would recommend to anybody that cares about there jewelry! read more

Stunning! My fiancé purchased my engagement ring here and it's beautiful. I visited this week to resize my ring and everyone was so kind! The owners genuinely care for the guests and their jewelry is quality! read more

Dallas Diamonds - Engagement ring! - Jewelry Near Me - Mesquite, Texas

Whoever answered the phone today was extremely rude and unhelpful. Spoke to me very condescending. Tried to make me feel like an idiot instead of assisting me. I do not like people in CUSTOMER SERVICE who act like serving a customer is wasting their time. Even though they are less then a mile from me I will drive further to feel like my business is worth someone's time! read more

Dallas, Matt and Doreen were all very helpful in helping me find the perfect engagement set months back. The team offered a variety of set options and pricing was much lower then brick and mortar stores. I was impressed with their emphasis in ensuring I found the perfect ring and were very knowledgeable. The team jeweler additionally sized the ring on site within one business day to ensure the ring was ready when needed. I would recommend stopping by if you have not given Dallas Diamonds a chance to win your business! Thank you guys for providing a great experience! read more

purchased a vintage rolex from this fine establishment. have also purchased a couple of rings from them as well. highly recommend dory the owner she is delightful in every way. accidentally, lost my husband's wedding band so will return for a new band. if you want a great selection and reasonable prices then shop here first. read more

Dallas and Dorie were very helpful with selecting an engagement ring. I enjoyed looking through their stock. Prices are fair and service is top notch. I will definitely do business with them again. read more

I went in Dallas Diamonds yesterday for the first time! The staff was very friendly and helpful. I needed to get a ring sized and didn't want to wait for a month to get it back. They called me today and my ring was ready! Great service! Fast and friendly! I will definitely be back! read more

Doreen was awesome in helping my choose some earrings in exchange for a necklace my husband had bought me. She really listened to what I was looking for. She also noted my wedding rings were to small for me. I am getting them resized, and I know they will for much more comfortably. Dallas Diamonds has some very beautiful pieces of you are looking for the right gift. read more

Very friendly and professional staff! Quality jewelry. I have purchased several items from this business and have always been very pleased. Would highly recommend this business! read more

Great service, very friendly! Doreen and Dallas have always been very helpful, I've known them since I was a kid!

Update to my previous review: Finally sold the ring. It was indeed NOT 10k gold, was 14k as I told them I knew it was. So, I can see two reasons why I was told it was 10k. One, the person doing the evaluating was not knowledgeable or two, the person was being deceptive. Well, I guess there could be a 'person was having a rotten day and just made a mistake' option but that really doesn't make me feel any better about the whole thing. Editing this review to reply to the rude comment Dallas Diamonds made in reference to my first review: Yes, I solicited Dallas Diamonds for a free evaluation - a service you offer. I did not get something you don't normally give so please don't pretend you are being magnanimous. Yes, it can be hard to hear an opinion that we don't like but my complaint is not that I am unhappy with the opinion - it's that I think your opinion was either deceptive or uneducated, I do not know which. Your employees TOLD me my ring was 10k and indicated the maker of the ring cheated me. I knew this to be 100% false and subsequent evaluations from other jewelers agreed with me. The ring WAS 14k. So I ask you DD, were your employees uneducated or were they trying to scam me? Either way you answer, it doesn't say much for your store. Yes, I am not required to transact business with your store which is why I didn't sell the ring to you and will never take my business there again. Thanks for pointing out the obvious. The reply to my initial review gives you a rough idea of their customer service. Instead of apologizing for my experience and offering to take another look or in any way fix the matter, DD threw up snarky words and high BBB rating (which is super easy to get) in my face. Nice going folks. read more

If you are not looking to buy anything when coming here they get upset if you want to look around and not buy anything they are over charging and very rude don't waste you're time coming here if you are not buying in the spot will not come here again and will never think about doing business with them all of they're jewelry are not even displayed they have to go in the back and get it such a waste of a 20 min drive because they didn't have what I wanted and they was upset about it one star is too much for them read more

Amazing customer service and gave me more than my asking price on a few rings I brought in!! Family owned business and the best in Mesquite! Ask for Dallas when you come in. read more

I went in today to buy a Valentine's Day present for my wife and the owner greeted my personally and the staff was great as well. Very friendly and very helpful. She even GAVE me some stuff for my daughter for Valentine's Day! Total of 3 things and even gift wrapped them.. Also gave me a discount on the piece I bought. I will be back for sure next time I'm shopping for jewelry. I was very pleased in the customer service Dallas Diamonds provided! I will refer everyone I can. read more

Awesome, quick, professional service! I needed a diamond replaced in my wedding band and I am so happy with the way it turned out.

Great Service! Always friendly and fun! And Fantastic Pricing! Did I mention how nice and servicing they are! They will make you a customer for life! read more

Dallas Diamonds has serviced our family twice with resizing and general corrections to the two wedding rings we have brought them. They have taken a same day request and had it done in less than 2 hours and their work is impeccable! I love their jewelry selection (husband hint hint! lol) and we will be Dallas Diamonds lifers! Thank you all for your kindness and professionalism! read more

I needed a ring resized and left very pleased. They were able to get it done within a few hours with great customer service.

I had been saving my Krugerrand coin to cash it in for something special. I saw that Dallas Diamonds had good reviews and was close to my home. I was instantly and genuinely greeted by Doreen (owner) who introduced me to Dallas (owner). Dallas took the time to carefully inspect my Krugerrand coin, and gave me a reasonable and fair cash exchange, but my experience did not stop there. My husband and I were celebrating 10 years of marriage and he had given me a BEAUTIFUL new diamond engagement ring earlier in the year but I was having trouble finding the right band that could stand on it's own, and also compliment the ring, as well as sit flush next to it. Dallas and Doreen generously cleaned my new ring and then showed me their vast inventory. Dallas presented a platinum wedding band to match my ring with diamonds in a channel setting that met ALL of the criteria I was hoping for. He offered me an amazing discount since I had sold him my gold coin, and a relationship was established. Dallas and Doreen bring an authentic and neighborly experience to the diamond and jewelry exchange/consumer market that is unique, trustworthy, and exceeds expectations for customer service. I would highly recommend a visit to Dallas Diamonds on Oates Drive in Mesquite, TX to anyone looking for a helpful experience and long-standing relationship. read more

The people at Dallas Diamonds are amazing. Service is great, and they really know their stuff. I was shopping for wedding bands and the price is great for the quality! They take care of their customers, and you can tell they love what they do. I recommend them to anyone. read more

Very nice people. Good price on jewelry. Going to go back and have a custom watch made.

Possibly Dallas Diamonds is better at selling than buying from the public. I've only been there this one time. I purchased this 1+ carat diamond in 1987 as an investment and I thought that at that time $2,700 was a reasonable bargain. It had an accompanying GIA lab report. Last week I took this diamond and its GIA report into Dallas Diamonds to sell it. The clerk was fairly knowledgeable. His first comment was "it's very nice"! I stood waiting for over half an hour as they didn't have chairs for a customer to sit in. He sat in a comfortable office chair while he he proceeded to examine the loose diamond. After a full half hour of as nicely as possible, talking down the diamond, the clerk from Dallas Diamonds offered me $2500! I'm certain it's expensive to own a building. It's a free country to try and make a profit. I do have to question how a supposedly big outfit such as Dallas Diamonds could offer $2500 for an investment grade 1+ carat fine diamond with a GIA certificate when just a week prior I received an offer of $6000 from a diamond dealer in a Midwestern state. I won't return to Dallas Diamonds. read more