Great Store to shop, I love shopping here. Great prices, awesome customer service, I will be backread more

What a find, a very nice gentleman helped me with two watches that needed new batteries at the…read moreshop. A pleasure to chat with him as he checked them out, and I gave the watches to a deserving nephew. Take your watches here! You can't go wrong.

Lower Greenville Jewelry is great! They have very reasonable prices for watch batteries, which we…read morereally appreciate since we're those people who wait until you have multiple watches that don't work. And they're fast too! Easy parking that's reserved for the stores in their center. Friendly service. Definitely recommend!

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

NO VAYAN AQUI!!! Don't go here!! My necklace was given damaged and welded unprofessionally without…read morecare. No hacen buen trabajo! The nevlace was given back damaged broken in multiple places, the soldered together. the pattern is ruined. upon giving me the necklace, I was not informed of what had happened. I myself had to examine the piece and they did not what to believe me until l showed the before picture. No vayan aquí! rompen El Oro y luego te lo entregan soldado como si nada paso. No fueron honestos conmigo al entregarme mi cadena. Ellos quería que no me diera cuenta que no tuvieron cuidado.

I had an amazing experience! They repaired my ankle bracelet and ring very quickly and with so much…read moreprofessionalism. I felt right at home and welcomed. I will definitely be a returning customer.

Very fast service. We went in to have watch links removed from band. Walked in and was attended to…read morevery quickly. It was very reasonable pricing as well. She was careful with the jewelry and very professional. Overalll very satisfied.

Fast Fix has been great with my Michele watch. Last year I went to them for the first time for a…read morebattery replacement but didn't have the time (estimated 3-4 hours) to wait for a cleaning. Eventually I finally found myself back in store to get a much needed deep clean, and they did a phenomenal job. For reference, the battery replacement was $92.01 (June 2024) and the cleaning was $64.95 (November 2025).

I had a very disappointing experience at Fast Fix. They did warn me there was a possibility my ring…read morecould break or lose shape, and I told them I trusted their judgment. Within seconds of attempting the repair, they broke it. What I don't understand is why they didn't take their own experience and profession into account and simply decline the repair if it was that likely to fail. As a mechanic myself, I know what I will and won't break. And if I advise a customer to do something and it breaks because of my actions, I take responsibility for it. They did polish the ring and it looks nice, but that's about the only positive I can point to. Instead, they wanted to charge me $70 to fix the damage they caused, then recommended adding a shank for over $200, with the ring not ready until the next day. That's not accountability, that's passing the cost onto the customer. Overall, poor judgment, poor handling of the situation, and a really frustrating experience. I won't be coming back.

This place was amazing . My husband gave me a diamond bracelet 30 yrs ago and I broke it and had it…read moresitting in the draw for years . I finally pulled it out although it looked old and dusty ,fast fix was able to fix it , replace a missing diamond and make it shiny and look almost new . Thank you for bring my precious bracelet back to new

Amazing, fixed my watch strap in five minutes. I prolonged getting my watch fixed for a few months…read morethinking it might take some valuable time then they did it really fast... lol

As friendly as he may be, he didn't read his scale properly then didnt calculate basic numbers…read morecorrectly. The didn't specify, after asking, what percentage of spot he would buy for and only wanted a nice chunk for himself. Being candid or kind doesn't equate to good business on the books.... Im still looking for a business that has a reasonable exchange rate for precious metals.

I am a return customer and trust Mustang Gold and Silver totally. I have referred friends and…read morefamily to this fine business. They are totally open and honest and provide the service in a friendly manner You will find them upfront and great to deal with.. Five Stars!!!

Not bad, not great. Ordered settings, earrings come with no backs. No mention of it when they were…read moreordered. Easily could've sold me a chain for the pendant. No boxes or bags just loose metal handed over. Average experience

Yah very disrespectful and unperfessional please don't call they might scream at youread more