I'll start by saying Gabe is one of the coolest people I've ever met and he is a true professional…read more I like that it has been a family owned company for nearly a century, and you get that feeling when you work with them. I took my wife's ring to get cleaned, and the best possible deal they have costs around $70 and it was worth every penny. The ring was a mirror image of when I picked it up for the first time - I was surprised that it could look so nice! In all, the customer service was unbeatable and the quality of the work was excellent. Don't be scared to let them handle your jewelry!

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

I have been Howdy and Ginger's business, Jewelry Ltd for years. The owners are experts, super…read morefriendly, quick and efficient service. I have referred many friends to this operation with confidence that they will be well taken care of and at reasonable cost! Marty

One ring to be sized and two others that needed to be soldered together. Both came out perfect!…read moreI had been told several times that my ring to be resized could not be done because of the way it was made, but the owner assured us it would not be a problem. My husband had been here several times over the last few years, but this was my first experience. Happy to have found a place I can confidently take my jewelry.

Outstanding jewelers, friendly service, and very fair pricing. We've used these folks for…read moreeverything from replacing watch batteries to creating custom jewelry. Everything they do starts with their customer care. We have have done business with several jewelers in the area and they simply don't come close to the experience we have had with Rockwall Professional Jewelers.

We brought in a 2ct marquise lab-grown diamond to be set into my wife's engagement ring, and the…read moreteam absolutely nailed it. The quality of the work was flawless, and they treated the whole process with care and professionalism. The ring came out better than we imagined!! My wife was ecstatic and couldn't stop smiling. Quick turnaround, great communication, and solid craftsmanship. Highly recommend if you're looking for expert service and beautiful results.

The over all experience was awesome. Daniel was very thorough and he explained the process…read moreEvery step of the way. He steam cleaned my ring (which was free) and then resized it from a 7 to a 6.5. I would highly recommend you use this shop because of the overall professionalism and expertise when it comes to what you need.

First time I've done business with this place ....... change a battery for a watch. Daniel always…read moremade time and everything was done within 10 minutes a great place to have your jewelry needs met family owned business

Mesquite Jewelry If you have any jewelry needs, I recommend…read morethis jeweler. His name is Sergio. His wife is a retired MISD asst. principal who teaches at St. Philip School. He & his wife were married at St. Augustine 30 years ago. I needed batteries for 2 watches. He told me that one of them didn't need a battery but had a bad connection. He didn't charge me to fix it. He bought the shop a couple of years ago from the original owners who opened it 60 years ago. Sergio was a jeweler at Neiman's for 20+ years. He takes pride in his work & business. His location on Galloway is south of hwy 80 near Hillside.

I went in a to see if a few pieces jewelry I inherited were real or costume and he was super kind…read moreand helped me out.

He didn't even look at an M9mO9omk…read moreK8 8lk8kimki Kmmki Ik8kk kk Oo Mk Oomo O M8kk OO OmM

Brought my watch in for a new battery, he also saw something that needed to be fixed. He only…read morecharged me for the battery. They also have jewelry and buy gold and silver.

Scott can fix almost anything, he doesn't take long, he's not expensive, and he's got a great…read morepersonality! He's been on Lower Greenville for YEARS.

Had my watch battery replaced immediately. Great service and very convenient location.read more

I went in Dallas Diamonds yesterday for the first time! The…read morestaff was very friendly and helpful. I needed to get a ring sized and didn't want to wait for a month to get it back. They called me today and my ring was ready! Great service! Fast and friendly! I will definitely be back!

Walked in there I was getting good vibes especially from the nice old man with glasses super…read morefriendly all around and went to sell my chain everything went well until a man with ginger hair from the back came over to talk with him then after that it went down hill. They didn't except it which was unbeatable but he was being stuck up about it and to top it off he left a snarky comment before I left saying "I wouldn't give you X amount for it" which left a bad taste for me but the old gentleman with glasses was professional and kind the whole time I should have gotten his name.