I came here after searching online for an engagement ring for weeks in hopes of finding the perfect…read morering. not only did I stay working with them, I custom built a ring with them AND it was still cheaper than any other prices I could find online with all the beauty of the ring. to top it all off the service was amazing. I worked with Justine and she was amazing. loved coming here and I will for sure be back for any other jewelry I may want in the future including wedding bands.

I just found Griffin Jewelry. Yea me!!…read more I had a beautiful multi pearl ring that needed a pearl replaced. I like the ring more now after they worked on it. Plus it was done quickly. I have found my "go to" jewelry store. Not only for repairs but for new jewelry. They have many beautiful pieces!! Bravo Griffin Jewelry!!

When my wife passed away I brought our wedding rings here. I spoke with Debbie, I wanted to have…read moreour rings molded into a single cross. She knew exactly what I wanted, they created a beautiful cross pendant for me to wear on a chain. I was very nervous until I saw the end result, I couldn't be any happier with the finished design. Debbie cared about my story and made a lasting impression.

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

My Diamond Shoppe offers first rate costumer service. Truly…read moreone of the very few family run businesses around that will care about every little detail. Most recently, I needed a diamond ring completely redone from scratch & it turned out beautifully. Chris & Danny went the extra mile every step of the way & kept me regularly updated with the progress. They make sure you will be happy with the end result. Very personable. I wouldn't use any another. In fact, they moved their shop from Plano to McKinney several years ago, and I have followed them because I know the job will be done right-big or small.

This store has the best price for jewelry and diamonds Very…read morevery friendly customer service I tried many visited many store in Allen Frisco Fairview and stonebrier mall and Allen mall but this store I found very good

The service is always friendly and the repair prices are reasonable. This is my go to spot for…read morequick jewelry repair. They also clean your jewelry after repair as well at no cost. The location is clean and quiet and I like that there is also nice jewelry options for purchase at the location.

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

Super friendly and great price! I went to get a quote for sizing a silver and diamond band down…read more They only charged $60 for mine, when the Fast Fix store in Stonebriar Mall wanted $200. They also fixed a couple the bends in my rings for free. I recommend them and will use them again. :)

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Messaged them on yelp about services and pricing, and received a pretty immediate response…read more I needed my rings soldered together. Not all places can work with platinum so I was pleased to hear they could. They did it same day, under 3 hours actually, and it was $125. Friendly staff and great service.

I took my diamond tennis bracelet in for sizing. Brian was…read morevery helpful and patient with me while trying to make sure we had the perfect measurements (for removing stones). I got a call the next day-ready for pick up! It fit perfectly and for a fair price. Trustworthy & reliable! Thank you!

Great service! Walked in and took care of my request immediately and speedy! Quality all the way…read morethrough! Justin's a very nice gentleman! Thank you the 40 plus years of service in Plano! Great experience!

Need to know their previous location!!! If they are the same…read moreas I am thinking of then, I will most definitely go back to them!

These folks sold me a fake Bulgari watch. To their credit, they acknowledged as much and provided…read morea refund, although this required multiple trips to the store. The calendar orientation is wrong, all three smaller dials are numbered incorrectly, and it has a different movement (battery vs. automatic). They claim it was accidental, which could certainly be true.