Mohammad Sh
I used to take family every weekend for their buffet and also sometimes weekday for dinner before covid more than100 times, the owner and his family they all know us by face and each time we were greeted well. We liked Serena a lot that's why I always told my friends to go there cause their food is great.
Sadly, I visited them yesterday and ordered food 3 seekh kabob plates, 2 Nihari, 3 chicken boti, 3 chicken biryani, 1 Kuna gosht, 3 kids fries and chicken nuggets plates, and some nans. Each and every thing wasn't like they used to cook, or you can say not cooked right close to raw.
1. Seekh kabobs- had smell like old ground meat without taste.
2. Nihari- looks like they added water to make more soup - was watery, that's why no taste nothing like they used to have.
3. Chicken boti- looked great with only red color but had same problem of smell like old and no spices.
4. Chicken Biryani- was so so boiled rice with no spices.
5. Kuna Gosht- can't tell the taste but you know you're eating something without kuna taste.
6.Chicken nuggets and fries- chicken nuggets were close to raw but can say only thing was good at that dinner was fries.
7. Nan- lastly the so-called nans when they brought them to the table looked like raw dough called the waiter and asked him that they are not cooked and they are not nans but looks like uncooked regular bread, for that he said that lately we changed the company of wheat and they're sending us bad wheat. I told him even if the wheat is different at least cook right, he took the nans back and never came back. after 10 minutes another waiter brought so called different nans but same uncooked. we told him to check yourself they 're not cooked he checked by breaking the nan and gave different excuse that sorry our clay oven is not working it's broke and took the nans back. Showed up with nans 3rd time but with the same problem, after inspecting himself this time he gave another excuse that they bought a special machine for making nan, but no one knows how to operate it right. I told him how you think we should eat our food without the nans or bread.
One thing I have to mention here
that they used to be famous for their nans.
We all were fed-up, so I told him just pack the chicken biryani to go and left rest of the food on the table. he said OK and packed the chicken biryani.
Owner of the restaurant was working in the kitchen so I told the waiter can you call him so went and came back from the kitchen and said that owner is ashamed and embarrassed and doesn't want to come out, but don't worry I'll not charge for the things you people not taking or ate.
I was angry so when he gave me the bill, I just signed I didn't pay attention to the amount, and he took the CC slip back, I thought he took out the amount for things we didn't eat but to my surprise when I saw the bill on my Credit card $276. So, we paid $276 for 3 chicken biryanis (12 dollars each) $36, for 4 cokes, 3 fries, and waste of our time.
They should be ashamed of their selves of charging $276, plus everybody knows that Indian Pakistani food without nan or bread is always no no. read more