Exceptional service. I had bought a rug at another place that needed some cleaning. I haven't seen anyone so good and honest. They took care of everything in a reasonable cost. read more

hum.... cannot find the records ? maybe this receipt will help needless to say the rug was dropped off in March and picked up in May, for two months I though the cleaning would be impeccable but I the rug faded.... read more

Great service, quality, and workmanship. The owner was especially helpful. He explained that the rugs are a work of art.

fercho was great from the he picked up to dropping it off ,our rugs came out brand new

I took a Persian Tabriz rug in for cleaning, and ended up buying a new Indian rug for another room. While I was doing home repairs/remodeling of my living room, my designer had purchased a cheap, acrylic rug that was obviously poor quality. In the midst of doing all of this work, I decided I should have my beautiful Persian Tabriz rug (in another room) cleaned after several years of light wear. When I walked into the Serapi showroom, Babak immediately recognized my rug and knew where it was from based on the traditional design. He taught me about my rug-- from Tabriz, who probably made it, how long it took to make, how many women's hands carefully created it...and, of course, what it was worth. As I purchased it from Craigslist from a man who also loved the rug, I had no idea it was worth more than 10 times what I paid for it. Babak's kindness and deep respect for the rugs and the craftsman engendered a deep appreciation myself, such that I feel connected to the place and the women who created my rug. While waiting, I found the perfect wool and bamboo silk, abstract rug for my living room. With very little information and no down payment, Babak offered to send it home with me so I could try it in the room (he did have my $10k rug). He folded the rug up and put it in my trunk, and then let me keep it for weeks without calling me. Of course, I called him that we love the rug and wanted it. Because it was new in the showroom, he hadn't tagged it yet; plus, with the pandemic, he was giving everyone designer, wholesale discounts. When I came back to pickup my rug and pay for the cleaning and new rug, he told me that he had actually quoted me the price of the smaller size. He would abide by his quoted price, he just wanted me to know. He was not putting any pressure on me, there was no guilt. Just very matter of fact...and always, always SO KIND and RESPECTFUL. This may sound very hippie, but my interactions with Babak were not just respectful, but they were sacred. Babak has a sacred respect for the committed artisans, the materials, and the traditions from which these rugs come. And I feel that he is aware of the sacred gift that these works of art represent as they grace the homes of his customers. A connection to a time and place not ruled by mass production and disposable materials. These rugs are part of our homes and families that may last for generations, bringing with them the deep care and commitment of women across the world who have birthed them with their tender hands. read more

I recently had an opportunity to visit the Serapi Rug Gallery. This is a wonderful shop with an extensive assortment of unique and beautiful rugs representing something that would appeal to many different decorating styles and preferences. More that anything I enjoyed meeting Babak. He has a wealth of knowledge and information that helped to educate and inspire me. Anyone shopping for a handcrafted rug would be well served to shop at Serapi and would certainly benefit as I did by meeting Babak. read more

Absolutely love the rug we purchased. It is beautiful, perfect for our bedroom. We feel like we got a really good deal on the rug. The delivery and installation of the rug was just perfect. read more

My grandmother's antique rugs were in dire need of a good clean and a little googling led me to Serapi--fantastic! They came to pick my rugs up from my home the next day. These rugs also needed a bit of TLC to restore them to heirloom quality and Serapi was able to handle it all! They even packaged up the rugs and shipped them to me as I had moved several hundred miles away. Great, friendly, no-pressure service and beautiful results! I can't ask for anything more! I highly recommend these guys! read more

Serapi Rug Gallery is an absolute delight. Babak, the owner, patiently went over rugs with us multiple times and sent rugs to our house on three different trips for us to try out. We are quite pleased with the two that we bought and are looking forward to buying more in the future. His prices were also among the best we've found in the area. There are no words really to describe how thoughtful, patient, and concerned for his clients happiness Babak is. He's simply the best. read more

After living in Los Gatos for 32 years, we finally let down our guard to investigate the offerings of Serapi. We discovered a gem of artisan rugs and the flexibility of the management in working individually with each client. We are cautious buyers and found that Serapi is very flexible in working customers to find the perfect rug for their particular home setting. We have been permitted to test out a few rugs in our living space with the trust & generosity of Serapi! This leaves no opportunity for buyers remorse!! This is a first class artisan rug store that I can trust & feel they understand the art of woven beauty and how that can fit into your personal home. If you seek to have art in your house...look at their selection and work with these people. read more

Stopped in at Serapi Rug Gallery. Received excellent help from Babak Falasiri. He has excellent knowledge of Persian rugs. He is also extremely kind and has great customer service. I recommend this business highly!! read more

Highly recommend this shop. They cleaned, repaired, and restored our family heirloom carpets with such care and expertise. Babak is very patient, kind, and knowledgeable in his trade. Delivery by staff very professional. His shop is full of beautiful carpets! A gem of a find. read more

I needed my Persian Rugs cleaned and repaired. Serapi Rug Gallery cleaned, sanitized, repaired and met me moving deadline when i needed my rugs returned to me. They did a beautiful job, professional and they knew the type of rugs I had and just what was needed to take care of them so that they would last forever. The rugs were returned looking like I had just bought them and they were over 25 years old. I highly recommend this business. They are so knowledgable, professional which is needed with fine carpets. Thank you Serapi Rug Gallery for the exceptional service. read more

Took in two antique rugs to have cleaned and repaired. The attention to detail, the way the processes were explained and the passion really instilled confidence in me. Rugs were sent out for repairs took a bit longer than estimated but if you can believe...were less costly so rather then pocketing additional profits my cost was lowered! Now that's honesty and integrity. read more

Serapi Rug Gallery did an excellent job cleaning and repairing a Kilim rug that had been rolled up, in the back of a closet, for years. What was once in the back of a closet is now being used and loved, as it should be. read more

We are pleased with Serapi's products and Service. The purchased rug is beautiful and has held its color despite it being in a high traffic area. We expect it to remain with our family for many years to come. Babak has cleaned & repaired the corner of another of our rugs. Excellent work. In addition to all of the above, Babak has always provided us knowledgeable backgrounds & reviews of the rugs with the courtesy that one used to find in finer stores. 5 stars ! read more

Went to Serapi Rug Gallery to find a runner for our hallway and we couldn't believe the number of rugs Babak had that worked. He helped us choose the one that would fit the best and let us take it home go make sure we liked it. Babak, the owner was extremely knowledgeable, helpful and easy to work with. From beginning to end, it was a great experience and if we ever need another rug, we'll definitely be back. read more

It can be a bit overwhelming to look for a Persian rug. We are so happy that we found Serapi years ago. We always find something incredibly beautiful that we could not find anywhere else. The owners are very fair with their prices and take good care of their customers. They are also very good about making suggestions but are never pushy. The hard part it that once you see what a difference a beautiful handmade rug makes in a room you want one in every room! read more

Need to get rugs cleaned or repaired? Did your dog pee on a rug & no amount of treatment with stuff from the pet store is doing the job? Take your rugs to Serapi without worries. Babak is extremely knowledgeable about antique rugs. Their shop did an excellent job of washing, drying (by hanging), and repair of old rugs purchased by a family member in Persia over 60 years ago. He easily identified the design of the rugs and the region they were from. The clean rugs look beautiful. I was happy to have the rugs returned, new pads placed down, and rugs carefully returned to their area in my home. read more

I walked into Serapi yesterday with my eyes on a new rug for my living room. My budget was not very high and I was doubtful that I would be able to find something lovely at my price range. Babak, however, took the time to work with me, located something gorgeous, just the right color and something I could afford. He even let me take the rug home to see how it looked in my home. He is kind, smart, understanding, knowledgeable and super helpful. These are the angels in the world that we need - other directed, looking out for each other, bringing their goodness wherever they go. I could not recommend him and his lovely store highly enough! read more

I found this place on yelp and I recently called them to ask some questions regarding a Persian rug that I have at home. The guy who answered the phone was so helpful and polite. He answered all my questions in detail and had excellent customer service. read more

Great selection of rugs, especially modern look that we were looking for. Babak (the owner) is very knowledgeable and very helpful. We went there after visiting some other shops in Palo Alto and Menlo Park. Babak's personality, knowledge, helpfulness, and willingness to work for us and find exactly what we were looking for is what sealed the deal. In addition to his knowledge of rug variety and quality etc... (which he should have), he has a good sense of style and home decor. We sent him a few pictures of the family room area that we were buying the rug for, and after a few days he got back to us with our own pictures overlapped with some rugs of his recommendations. His recommendations matched what we were looking for. Some of the rugs that we liked were well above our budget (which was not low, BTW), but they had a good selection and we ended up buying a piece that we really liked, and that fits our lifestyle perfectly. I have actually grown to love that rug now that we have had it for a few weeks. We went back and bought another round rug for under our Grand piano. This in itself should say something about their customer retention and helpfulness. When buying higher end area rugs, marked prices and discounts that stores advertise can be very deceiving, and is very hard to figure out whether one is getting a decent deal or not. To me, what it comes down to, is the trust you find in the person and the relationship you build. In this case, I could trust the fact that we got a very reasonable price on the pieces that we bought. We will go back to buy another rug for our living room once we have the funds for it. read more

We've purchased 2 rugs from Babak over the last 6 months, and in both cases it has been a fantastic experience. In the first instance, we were looking for an 11x14' rug for our family room. The showroom had an unusually high proportion of rugs that we *really* liked. This was after having gone to the Macy's furniture store and another rug store where we struggled to find anything that we could see putting in our home. We chose two rugs and took them home, both were beautiful but we finally decided a bit beyond our budget. Babak then helped us find the PERFECT rug, which fit our style, our room, and our budget. He ordered it and we received it within about a week. We could not have been happier with it and with Babak's knowledgeable and thoughtful service. In fact, we've had a couple of people comment on how much they love the rug, were amazed at how reasonable the price was for the quality, and they've gone to Serapi to shop for their own rugs. A few weeks later, after hearing my wife rave about the new rug for the 10th time, I went back to buy her a runner for her birthday. Again, was wowed by the selection and had trouble choosing from the great selection of beautiful and high quality rugs... but Babak helped narrow the selection and I made a choice that she was totally delighted with. I love that Babak is (a) super knowledgeable, (b) low (really, no) pressure, (c) offers reasonable and predictable pricing, (d) is very willing to have you take home multiple options and try them out in your home so you really know what you're getting, and (e) will bend over backwards to make sure you are happy with what you ultimately select (sending lots of pictures of rugs he could order for us, patiently describing their materials and construction, offering an easy return policy, etc). read more

I inherited some rugs from my mother when she died in 20l4. I didn't know anything about them, so I took them over to Serapi Rug Gallery. I had seen the store when I had stopped in Los Gatos after lunch one day. their rugs are gorgeous. I met Babak's wife Mahdis. She photographed the rugs for me, measured them and gave me information as to how old they might be, what their present value could be.. especially if they were restored. Unfortunately my mother, who died in her late 90s,did not take good care of the rugs. Mahdis suggested several options and we discussed what the best course of action would be to restore them as much as possible. She told me that one of them should not have fringes that they were an" after market " product I followed her suggestion, and one of them is now gracing my dining room and looks wonderful. the 2 others are smaller and have been cleaned and are waiting for a spot in the house. I presently have one rug to be restored which she suggested could be washed and a small fringe added. I am very happy with Serapi and her and Babak's advice. I would never go anywhere else. Thank you for all your help, your patience as I admired your beautiful gallery and all the gorgeous rugs. And the prices are reasonable for the work.. it is time consuming and laborious, but all worth the trouble. The owners are unfailingly patient, helpful and charming. A great experience. i have been back many times, just to look at the rugs. There are rugs in all price categories and Mahdis is willing to discuss pricing, which is always helpful. read more

I took my rugs there to wash and they did it great. Mr Babak is very kind and polite and answered my questions patiently.

Babek is the most helpful NOT pushy shop owner. He is patient and very willing to bring rugs out to your home for approval. That is very important as it is hard to choose a rug from store displays. They look so different in your own home. I have purchased rugs now from Babek 3 times and will go nowhere else in the future. He also does excellent rug repair work. read more

I can't compliment Babak, the owner and principle sales person, enough. I grew up on Los Gatos and still visit frequently because my family still lives there. My husband and I fell in love with the rugs we saw through the windows after hours. We went in the next day and bought 3 large rugs for our home in Los Angeles. The prices were very fair and the attention and service we received were exceptional. We were not rushed and there is no hard sell. We took up a lot of time because we were uncertain about some final choices. Babak made a recommendation based on the description of color I gave him. Never having seen our home, he made a spectacular recommendation that enhanced our room far beyond what we could have hoped for. The quality of the rugs, of course, speak for themselves. The selection and range of colors and sizes is impressive. While all rugs were shipped, one arrived with an odd crease in it. I spoke to Babak over the phone about it, and he said the rugs usually relax about 90 days after shipping. When the creased didn't "relax" out of the rug, Babak made arrangements to be in Los Angeles to address the issue in person. Of course he fixed it. We recently needed to get the rugs cleaned. Babak found us a rug company that would do the work for us. We were stunned at the price--about 50% of what we were expecting. The rugs are being returned tomorrow. We are madly in love with the rugs we bought from Babak (they are so beautiful), and the service and care he provided to us are unequaled. We are about to begin a major remodel in our home, and if we need more rugs, we will absolutely be working with him. I won't consider purchasing rugs from anyone else. I cannot recommend Babak and Serapi Rug Gallery enough. There's no need to shop elsewehere. read more

Great service and Babak is great at explaining the rug cleaning process. You can also get appraisals here as well as material added to your rugs if you want to hang them on the wall. read more

I couldn't more highly recommend Serapi Rug Gallery. The owner (Babak) is a true professional when it comes to knowing his products and serving his clients - a rare thing these days. In my case, I was in the market for a fine Persian rug. I can say his selection was without question the finest in the Bay Area (and I think visited just about every major rug store in the area). Babak spent a significant amount of time helping me understand the difference between rugs and also helping me choose the type of rug that would work best in my house. He even drove over to my house on two occasions without charge to roll out several of his fine rugs in order for me to make the best choice. I didn't feel any type of sales pressure during the process and felt his prices were very reasonable. I think what impressed me most about Babak is his passion for the fine rugs he chooses to stock and sell at his store. read more

I was looking for a very large, circular rug for my dining room. I walked into Serapi Rug Gallery while I was shopping down town and was so impressed with Mr. Babak, the owner. He didn't have any rugs in the size I needed, so he researched some options and e-mailed them to me. He had two beautiful rugs shipped in, and allowed me to take them home to see if they would work well with the dining chairs. He went to a great deal of trouble to find me a beautiful rug, and charged a very fair price. It is so nice to work with an honest, knowledgeable business owner. I will certainly order from him again! read more

I have to agree with Jenny. This was one of the best rug buying experiences I have ever had. Babak simply wanted to make sure that I was getting the rug that I wanted. He was informative, knowledgeable and has a great design sense. I walked in with a difficult request and a challenging-to-coordinate-with fabric swatch and walked out with the perfect rug... the size, the colors, the design are all just what the room needed! read more

Rug cleaning is done very well, my old Persian rugs now have a lovely clean gleam. The service is dependable, knowledgeable, polite. Good value for the money. read more

First of all, the store is wonderful. Open, not cluttered and full of gorgeous rugs, every size and color and blend of colors. Babak is extremely knowledge, low key and happy to help you find the rug of your dreams. After going to the usual places, Macy's, etc. Serapi is a refreshing and professional change. I highly recommend their rugs and service. read more

My wife and I were delighted with a warm and friendly gallery with very knowledgeable and expert guidance, accompanied by an extraordinarily diverse inventory of quality rugs. We found a rug that matched our design intentions and were able to arrive at a fair price without undue negotiations. We highly recommend Serapi Rug Gallery in Los Gatos, California. read more

If you are looking for fine handmade rugs, go to Serapi Rug Gallery in Los Gatos. I am so pleased with my beautiful rug and with the excellent customer service experience I had there. Babak is gracious, knowledgeable and low key. He shared his knowledge about the rugs and how they were made. He listened to me and noticed themes in my comments about his beautiful rug inventory, which helped me get closer to a choice, which took 4 visits to his shop. In the meantime I shopped at Macy's and locally owned well-respected furniture store, receiving little to no customer service. Babak was always happy to see me and would graciously show me his rugs again. I did lots of web browsing for rugs. I found the Serapi website to be easy to browse and the videos increased my knowledge of rug making. Based on the research I did, Serapi's rugs are very high quality and the prices are very competitive. What cannot be duplicated is Babak's singularly outstanding customer service. Oh! And my rug? OMG! It is so beautiful and I love looking at it everyday in my living room. read more

Great selection of rugs, and Babak, the owner, is wonderful.

I walked into this store unsure if this was the place for me since up to that point I was going to the mall for my rugs. A year later, I have purchased 3 beautiful handmade rugs from Babak and I will not go anywhere else. He really listened to what I was looking for and did an incredible job of showing me pieces that I absolutely loved. This wasn't easy because I had a specific color, style and price range. Babak was so gracious and PATIENT and gave me tons of information so I could make the right decision. I had such a hard time deciding from 3 beautiful pieces that he brought them over to my home so I could see for myself how they would work in the room. In fact he brought over a few others that he thought might also work so I could get a better idea. Needless to say I found my dream rug and a few months later a couple more that really make the house, our home. If you want a great selection of high quality rugs and SUPERIOR customer service, this is the place to go. read more

I called Babak at Serapi after reading Yelp reviews out of frustration with the Palo Alto main stay, poor service and poor treatment of employees sent me searching. I was rewarded with Babak's knowledge and experience. All oriental rugs were cleaned, repaired and placed with the option of new pads. He provides service with grace and ease. He is professional, treats his employees well and loves what he does. Serapi is my new oriental rug shop. read more

My wife and I ordered a custom carpet through Serapi and we are absolutely pleased with the result. Serapi worked closely with us and provided excellent service. If you are in the market for a special oriental rug, Serapi is the go to place. Be sure to visit their store -- you will be delighted! read more

My husband and I came to Serapi, based on the Yelp reviews, after visiting two other rug stores. We had a great experience here. Babak, the owner, is very helpful and not at all pushy. He quickly understood the style we liked and showed us several in that style. We ended up buying two gorgeous rugs here and received an additional discount since we bought 2. Babak and a couple of helpers delivered the rugs to our home and set them up. Overall, we are very pleased with our experience and our rugs! read more