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    SEPHORA

    2.9 (128 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

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    Terri E.

    If I could give less than one star, I would. I realize it's Christmas Eve, and that's why I'm buying last-minute gifts for my daughters from my son who's been sick. I went into your store, and was greeted by a very friendly cashier to ring up my $200 gift card purchases. She kindly informed me they were out of Christmas gift cards so I said birthday cards would be fine. She said,"but I can give you samples," which I thought that was super sweet. When I asked for the samples, the manager of the store came over and was extremely rude. He told her those were not samples to be given out except to match skin tone. When I asked if he had any other samples, he said," listen babe, it's the day before Christmas. What do you expect!" I have never been spoken to more rudely by any retailer that I've ever been to. And I shop A LOT! With as much money as my daughters and I spend with your company each year, I should be leaving with a smile on my face and looking forward to my next return. I would never imagine a manager of your company could speak to a returning customer so deplorably! I'm posting his picture so that everyone who views yelp will recognize him, walk the other way, and hopefully out of your store. I'm actually disgusted. It is the day before Christmas, isn't this when we're supposed to have joy? With online shopping made so easy today, from every company, and Alta being so close, service like this should not be tolerated!!!

    This store is an absolute mess. How a store that is this unsanitary is able to stay open is beyond me. There is no reason for this filth. It's absolutely disgusting. On top of all that I spent over $600 dollars without so much as a welcome or thank you. I won't be back, I'll stick to online shopping. Do better, Sephora.

    Inside the store
    Peter X.

    My fiancée and I stopped by here on Christmas Eve when they first open to look for her perfume. She wanted the irresponsible perfume and couldn't find it in the store so when a employee asked us if we needed any help, she told us they don't carry that brand in store and to try online order through their website. The store is nicely organized and the lighting help make their products stand out. Their perfume and cologne display are nice because they have their own lights to make the bottles stand out.

    Lots of aromatic scents!!
    Elisa H.

    When a lipstick is purchased, one never knows just how it will wear or how the color will look, unless of course it is a repeat purchase. Well, I have this lipstick that is just wonderful so went in search of a few more tubes of something similar. The first person who tried to help was unable to locate the manufacture so she called the manager over. The manager realizing it was from Bare Minerals gave a suggestion to the salesperson who guided me to a display. Nothing was even close and very quickly when realizing a sale wasn't happening, the salesperson went on to help someone else. There are so many lipsticks in this store, more than I could imagine in one place. Not knowing the stock and not wanting to wander aimlessly, I left and went to another store, found a helpful salesperson, and made a purchase. Please train your salespeople to be patient and show the consumer other options to consider. It's good for customer satisfaction which in turn is good for your business.

    The concealer "sample" Evelyn gave me; there's hardly any product in the container!!

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    11 years ago

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    10 years ago

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    12 years ago

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    9 years ago

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    14 years ago

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    Page 4 of 4

    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    I shop at this Sephora all the time and know the staff and Megan is one of the best manager this store has.

    Mentioned in 5 reviews

    Read more highlights

    The Fragrance Outlet

    The Fragrance Outlet

    2.6(5 reviews)
    9.9 mi
    $$

    Worked here for 6 months or so during my early college years and the prices are awesome! The prices…read moreare so awesome that some customers actually think the fragrances are fake! I'm sure if they were, the company would be in huge trouble! ha! This store sells some perfumes that are not boxed, and it's a lot cheaper - yes, you're paying extra $$ for that box that ends up in the trash! If it's not a gift, it's worth getting the unboxed fragrance. This store has the "hard to find" fragrances, like fragrances they discontinue. Looking for that favorite perfume and can't find it anywhere? Go to this store, you might just be lucky... you can even ask to order it and you will be contacted once your order has arrived. :) There are locations in a few outlets such as the Cabazon outlet or the Ontario Mills, that's called "The Fragrance Outlet". :)

    I barely found out about this place when I was passing by the store and saw they had Clarisonic Mia…read moreand Mia 2 on sale! I've been hunting for one after doing my research on whether to get the Mia 1 (retail price $99) or the Mia 2 (retail price $149) but it really came down when they only had one Mia 2 left in the limited edition Bordeaux color :D They had the Mia only in a pale yellow (kinda ugly color) for $75 and the Mia 2 in a blue color for $120. Difference between the two is the travel case and the 2 speed options in the Mia 2 where the Mia original lacks them. Pretty good deals if you ask me. I also saw they a limited collection of Urban Decay makeup on sale (which I have been looking into getting the Lip Junkie lip gloss) in Flushed for $5. They also had some bronzers and eyeshadows but didn't do my research for those lol Overall, I'm definitely planning to return to purchase the Mia 2 replacement brush heads and possibly more makeup. It's a small store but they got all the good stuff :D

    Ulta Beauty

    Ulta Beauty

    3.1(120 reviews)
    0.6 mi
    $$

    Ulta Beauty is seriously my happiest place on earth. The second you walk in, it feels like beauty…read moreheaven. They have absolutely everything you could possibly imagine to look and feel fabulous -- from luxury fragrances like my personal favorite, Chanel Chance, to endless haircare, skincare, makeup, and beauty products. This location even has a salon inside, which makes the whole experience feel extra glamorous and exciting. The beauty advisors (I think that's what they're called!) are always so friendly, welcoming, and helpful every single visit. A few years back, I was actually a Beauty Advisor for Lancôme myself, so I really appreciate great customer service and knowledgeable staff when I see it. Ulta is one of those places where you go in for one thing and end up happily wandering around for an hour discovering new favorites. It's fun, uplifting, and honestly just a vibe every time I visit.

    This Ulta is in the Janss Marketplace, next to petco off Moorpark Rd, Thousand Oaks, CA…read more Upon entering I was greeted , this store is big, super clean, highly organized, very attention to details . They have Christmas selections up in the front when you enter. I love the fact they have so many varieties of beauty supplies such as : makeups, serums, perfumes, hairspray, hairdryers , hand sanitizer scented sprays, lotions, nail things. They have a ton of inventory! There so many staff here help out . I think their prices are great, it might seem a bit expensive for someone people but I believe their quality of makeup and stuff here are excellent!! I loved the fact the staff let people actually look what they needed but if someone needed help there were there on the spot . Today I need an upgrade from my old makeups . I was confused on how many makeups are out there . So it was Kevin V. He rushed to my rescue, he asked me if I needed help. I told him I was looking revlon but then he ask me if further details what was I looking for . I told him I needed an upgrade of makeup cause I was using a very old one .. he asked me if I'm willing try to anything . I said Yes!!! So he sat me down asked me if my skin is oily or dry. I said dry then he put on a B- hydra intensive hydration serum . I really loved it it wasn't too thick and messy it was just right. I could really tell how Kevin has a lot of experience, he kept saying this "see this my friend" I thought that was so sweet of him calling me that! So thank you! Then he had Louie come over to help me with the foundation. He put on Tinted live : hueguard tint spf 50 That color was an exact match! Then they showed me a lip gloss. I bought both : tinted live help liquid, huestick! I couldn't been any happier! Both of Kevin V. & Louie Made my day & a whole lot brighter! Kevin V. & Louie are both sweet, kind, caring, super down to earth , very sincere, extremely genuine !! They both have extremely positive upbeat personalities about themselves that really radiates them! Very beautiful people! I highly value their expertise! They are both your rarest diamonds , please treasure them greatly!! I would thank Katherine the cashier, for making checkout so smooth & told me that I could get free gifts so I'm so excited about that too! Thank you Ulta for making my day so wonderful! I especially would love to Thank Kevin V., Louie for making my day so sweet & memorable & awesome!!! I'll tell all my Family & Friends to visit here!! Please be kind & courteous to these hard workers !

    Photos
    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    LUSH - Best smelling lotionEVER

    LUSH

    4.3(74 reviews)
    0.1 mi
    $$

    For a store this small, there's definitely no room for hiding here…read more Let me tell you what I mean.... All of the employees at Lush are always so happy and grateful to assist the customers that walk through their doors. They have smiles on their faces and are glad to point you in the right direction for all of your gifting and personal needs. The product is all displayed so plentiful, you know exactly what's in stock and available for purchase. And what girl, young lady or woman wouldn't absolutely just this place?? Ok..ok, I know some of those hot topic, goth girls who only wear black on black on black will never be caught dead in a store this colorful, but hey even they like to pamper themselves, even if it's on the down low. (HaHa) In all seriousness, Lush is a wonderful place for all. Products made by hand, allowing those who use their product to feel pampered, refreshed and beautiful is an absolute amazing thing. My wife loves their body conditioners, soaps and bath bombs, so it seems to be the go-to for her stocking stuffers every Christmas. And hey, sometimes when I'm low on soap, I may or may not dabble into her snow fairy, Rose jam conditioners and creams, cause hey..why not??.... Just kidding. Maybe. Probably not. Lol. All joking aside, Lush is a great quality product and deserves to be in the limelight. If you are looking for some last minute gifts come Christmas or a birthday for that special girl in your life, my vote is Lush, you can't go wrong!

    I came in last night for the first time looking for a gift for my niece. I explained to both…read moreladies that I had no idea of what anything was and I had never stepped foot in the store before. They were so incredibly helpful explaining, suggesting and guiding me through the store. I left with a perfectly packaged gift and a little something for myself. What a great experience! I can't believe I've walked passed this store for years and never stepped in. If you've never been, GO! And to the owner, these girls were awesome!

    Photos
    LUSH - I'm a Lush....for Lush!

    I'm a Lush....for Lush!

    LUSH - What!?! Out of bath bombs?

    What!?! Out of bath bombs?

    LUSH - Holiday themed

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    Holiday themed

    SEPHORA - cosmetics - Updated May 2026

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