I love, love, love Sephora!! So much to chose from, from so many companies. I usually dislike when sales associates constantly ask me if I need help. BUT, I don't mind it here for some reason. I work as a sales associate as well. The service I have received here is beyond wonderful! The staff is upbeat, kind and always ready to help with any questions I have. I've had them apply make up on me while I ask questions about the application. Because of that, I purchase what I'm shown or what has been applied on me. I also love the fact that there's so much to chose from. Urban Decay, Bite, Benefit, Kat Von D are just a sampling. I have used the house brand as well and have found the make up to be very good. They also have skin care, hair care products and perfume. So much to chose from. I will always come back to Sephora. read more

I love makeup ! ......but I hate Sephora's customer services! They are zero percent helpful and I just end up watching tutorials on YouTube and buying the products the youtuber's recommend. I just like going in and out ! The moment you walk in there, yes, you are greeted but you are greeted with a snotty attitude as if you they know more about makeup then you do. And goddd for bid if you walk in there with full makeup on fleek,they are quick to give you stares and make you feel like your makeup is messed up. I love makeup and sephora but I hate how they make you feel! If it wasn't for the products ,I would never return! read more

Sephoria is my absolute favorite !!!! Angel is the best cashier ever !!!! He always remembers my name and is so helpful. Gretchen is my favorite professional at the store, she also remembers my name is so helpful, She knows what I like and always has suggestions for me. The only place I shop !!!! read more

I love sephora, but had a few very terrible experience at this location. I have run into three different employes who are beyond rude and not very knowledgable. My first encounter happened in late January. I came in to find a foundation that would make me look radiant but not too oily and very natural, the makeup artist was a man, I believe called "Jose," something with J. First of all, he was very awkward and didn't give me any help at all or good recommendations except for the foundations that I had asked to use. He than proceeded to show me the foundation that I requested and had only put a patch on the left side of my cheek? Honestly, how is that suppose to help me decided if this is a foundation that I want to spend money on?? As he applied it, he made a face like he didn't like the way it looked. I then asked him if he would finish my foundation. He looked super annoyed and applied it. It didn't look radiant or anything that I wanted, so I inquired about highlights, bronzers and blush, he gave me quick Info but refused to try it on my skin. I was seriously so annoyed that I left and went to Mac, where the employees are beyond friendly and helpful and made me feel more than beautiful. I'm seriously so sad and upset at that experience that I choose to be careful about the next time I went into this store. It is now the middle of April and I had to go in again to get color matched for a foundation that I had bought online but was the wrong shade, Estée Lauder double wear . As I went in and asked for help, the employee at the door, went over to a female with red hair and bangs and asked if she could color match me, I assume she was new. The red haired lady was so rude to her, I was appalled. She talked to her like a slave. I had come in with my friend and we were both mortified. The red haired lady with glasses said she would be right with me. After helping two customers and making me wait, I become unhappy and found some one else to color match me. He was a large, Hispanic man with facial hair . My friend had asked him a question and he was so rude and snappy to her, I was shocked once again. He than went on to help me With a match and spent about 10 mins trying to find the Estée Lauder shade that I had requested, which I guess they don't sell In their store. He made a guess on what color would look good. The color looked way off and he said "oops I made a mistake that was the wrong one," Something that wouldn't have been brought up until I said something. He still didn't tell me my color match, I still do not know as I write this review. Wow what a waste. Anyway after 10 mins of looking up online he says to me "there is an Estée Lauder in Maceys, I'm sure they can help you" That seriously made me so uspet, I do not understand why he would not say that in the first place and waste both our time. Also, I do not understand why he acted like he knew what he was talking about when he clearly didn't. I was quite upset and left the store immediately with my friend, who also wanted a color match but decided not to get one because of how uneducated and rude the large man was. I went to Estée Lauder and told them My predicament, they tried on a different shade, which was perfect and than tried on the shade the large man at Sephora suggested which was way too light. So how sad, he really didn't know what he was talking about. I understand people make me mistakes, which IS FINE. But the fact that three different people were rude and unhelpful and made me leave the store immediately, makes me never want to come back to this location with any questions I have. Next time I go there it will be to get a product I know works, to get in and out. I also, never write reviews and understand that people have bad days and what not but if anyone working at this store reads this, please talk To your employees about being professional and knowledgeable, because There is a different between Sephora and walmart. The three people that I mentioned were so beyond rude it made me feel very unwelcome so that was a big factor me writing this review. read more

Every time I've come into this store I've been greeted immediately by a Sales Associate. They even went so far as to search the back room for an item they no longer carried and with luck I ended up getting the very last one! read more

This place has the worst customer service possible as a cosmetic retail associate myself I know what they deal with and the way i was treated was unprofessional and lost a sale because of this girls inability to do her job . So I went in there for a classic red liquid lipstick from Kat vin D some of them did not have testers out And a lot of the product to buy the red lipstick was not out so I asked for help to see if someone could see if there were extras in the drawer or something after being told "sorry I'm busy " by an associate "you could find someone else in the store to help you ", I went up to the cast register to ask a girl for help. Then a girl with about a darkish reddish orange long hair ,she had a nose ring and I think she is Spanish said uuuuum I can't leave the register ..I then proceeded to say I would really like to buy this product and there's none out there can you get me one ...and I would like to test this lipstick I was wondering if you could make me a tester she then said I can't leave the register.after I told her I'm getting upset because I've been here for 25 mins and no help . She then proceeded to come with me to get my product and then we go back up to the register I told her I wanted to buy both shades of lipstick but I wasn't going to buy lipstick that I couldn't swatch on my hand so I kindly asked for her to get a manager so that (Manager) can make a tester for me she then looked casually around the store and said my managers look busy so I can't and I said well I'm not gonna buy this if I can't test this lipstick so she goes yeah sorry we're just very low staffed today .so I buy one lipstick annoyed because I wanted both...as I'm walking out of the store I literally see 2 other associates doing there OWN lipstick in the middle of the isles ... like really no one can help me ??? Oh and the girl at the register was talking crap about the other employees how they never showed up to work and it's like it's not really my problem if your staff doesn't show up I just need to get what I came in here for I don't need to hear excuses or hear you blame anyone.. I guess I can just say I won't be going to the Sephora in less I absolutely have to as a last resort... read more

I went shopping at Santa Rosa Plaza with my sister yesterday. We decided to stop into Sephora. My sister is really intimidated when she goes into a makeup store because she is quite the tomboy and doesn't know much about makeup but was willing to try something small out. So I was showing her around and there was a really aggressive sales associate following us around asking constantly if we needed help and we kept telling her we were just browsing and she insisted on showing us the nail collection we never asked to see and blushes that we were NOT interested in looking at. So we went over and purchased a starter brush set and I purchased brush cleaner. As we were walking out the same sales associate stopped us and said "The reason why I kept following you around the store was because I saw her (pointing at my sister) put something in her VS bag. Can you open it up?" I looked at her incredulously like are you serious?! My sister not wanting to be accused any further politely opened her bag and showed her that she just put her cell phone in there because she was clearly not carrying a purse! The associate did not once apologize to us for her false accusation and simply said "Ok, Thanks." after inspecting her bag. I was completely livid. My sister was completely embarrassed and in tears after the whole ordeal to the point she said she said she never wanted to go into a makeup store ever again. I am a loyal Sephora beauty club member/ frequenter and will never shop there ever again. I have never felt so bullied in my life. I do not understand how an establishment like Sephora condones behavior like that from their associates. I would not recommend even to my worst enemies to shop at your store, ever. read more

Real bad customer service. Everyone looks miserable working here. No one greeted me at the door but a female did follow me around thinking I was shoplifting until I asked her to check my bag if she suspected I was. And she turned red and said she was only following me to see if I had questions. read more

I do not recommend this Sephora, awful service and rude. My daughter went in the other day to purchase an eyeshadow pallet and get a sample of something she wanted to try out, no one wanted to help her and one of the employees wasn't doing anything and he didn't want to help her so she just walked out without buying anything. This isn't the first time it has happened to me too. Not planning on buying anything else from this location. read more

Just finished my make over appointment with Sophia at the Santa Rosa plaza. It was INCREDIBLE. Sophia is so knowledgeable and talented. She answered every single question I had she showed me how to do everything she was doing and when it was time to pick out products she helped me get what I needed at the best value. I look great and I feeel great I can't wait to do my own makeup using the techniques she showed me. When I come back I'll be requesting Sophia specifically. THANK YOU!! read more

Every time I come in I always see one of the employees chasing around a female shopper with the assumption that she is going to steal. I've been a victim of being chased around the store myself so I understand just how insulting it is. Really sad I can't even come in to shop without feeling like a criminal. I never feel that way in the coddingtown mall location they are much better customer service. read more

Let's start by saying that I am NOT a mall person and Santa Rosa Mall, eh.....not one of the best malls in Northern Caliifornia. However, with the opening of the new Sephora at the SR Mall, I had to check it out. I am a major beauty product junkie, so Sephora is like my 2nd church. With only two locations in the North Bay: Novato (snobby sales people, messy testers and out of stock products) and SR Coddington Mall (limited selection) to choose from, I usually just shop online. Glad I went in because everyone at the SR Mall Sephora store is so welcoming and friendly (and not fake, like they are actually enjoying their job!). I bought a couple items and made a makeover appt for later in the week as I wanted to try a new foundation. The make up artist, Lorena, did an AWESOME job!!! She took her time, listened to me and chose the products and colors that would look good on me. Aside from the foundation I wanted to try, I let her pick and choose colors from an array of brands (Nars and Laura Mercier with a few others mixed in). She did a great job finished in less than 30 minutes. I looked polished and not "made up". I cannot recommend her enough, she is great. The sale people are really nice and very helpful and don't overly push products like they do in the Novato store. Will definitely be back! read more

Like the store and the products but there are 2 male employees that work there that make a habit not to acknowledge you what so ever.I go in maybe every other week or so and they will look right past you and walk by like you are not there and no they arent busy.I dont go in the store dolled up or anything maybe thats it,but I am just gunna start going to coddingtown from now on the employees are way more approachable read more

My sister and I went there today, we walked in, there were maybe 8 or 9 people 'working' and in groups talking amongst themselves. One looked up and said hi, but no, can I help you?We wandered around the store twice, and finally someone said, can I help you? So I told her what I was looking for and she then walks to the area, talking into her headset, telling another worker what I wanted and he comes to help, not sure what that was about. They didn't have what I wanted and I have to agree with the other posts, they lack customer service, does the owner know what kind of workers he has? First impressions are everything! I don't know of a job where you can play with the make-up while chatting with your coworkers and ignoring the customers. read more

I had the worst customer service I've ever had at this location. I was standing looking at what color of powder I wanted and three associates were standing less than a foot all talking about acne for about ten minutes. I felt invisible and was frustrated. So I moved to a different location and a girl comes out of the back and she helped me. I'm pretty sure I wasn't the only one annoyed at the time about all the staff talking and no one helping the customers. read more

Had amazing customer service at this Sephora today. Gretchen was wonderful! The cashier could have been friendlier, but overall a good experience thanks to Gretchen. read more

I went to Sephora looking for particular products but had a few questions. Not one person asked if I needed help with anything, and when I tried finding someone they would walk right past me. Love their products but the customer service is definitely lacking! read more

Always a great experience. Staff helpful. I go in frequently and always treated like a friend and not a customer