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Macy's

3.1 (117 reviews)
Closed 10:00 am - 9:00 pm
Updated a few days ago

Macy's Photos

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Reviews With Photos

What a mess!  The Goodwill store on Sebastopol road is cleaner and more tidy.
Tom S.

This Macy's is a mess. Completely disorganized. Too much inventory crammed on racks and haphazardly thrown on counters. 20% of the clothes are on the floor in jumbles. The carpets are filthy. The tile floors are full of cracks. Go next door to the Nordstrom rack. Better organized. Staffed by employees who are doing their jobs.

Stopped in for make-up. Should have ordered online. No service.
Elizabeth S.

Macy's has always been a local go to for fashion finds-however today---not so much. I went in to get shoes and make-up essentials. I literally went in search of associate but it was a ghost town. No a person to be found. I felt like I was in the twilight zone with elevator music playing in the back ground. Make up was a no go-so -I went to shoe department to try my hand at purchasing shoes. I found one associate on his phone leaning against the check out counter. That was enough for me to leave. Service: No service.

Barbara S.

So I don't know why the Santa Rosa Macy's and especially this location, has just slipped so poorly year after year. The selection of women's clothing is just awful. I can't figure out who they think the shopping demographic is! Anyway on today's visit take a look at my photos and see how sloppy the store and items were presented. The manager should be fired

Gorgeous bar III blouse for $26?  My must have!!!
Francie S.

I've always had great success shopping for what I need at the Coddingtown store. Staff go out of their way to assist me and they are extra courteous! I have been a Macy's customer for over 60 years and am proud to recommend them.

These signs are at pelvic level and the font is illegible when you are standing upright besides the header:Easy Returns

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Ask the Community - Macy's

Review Highlights - Macy's

She found me the items I asked for, did not press an up sale on me and was extremely kind and helpful.

Mentioned in 4 reviews

Read more highlights

Nordstrom Rack

Nordstrom Rack

(71 reviews)

$$

I experienced some disappointing customer service at Nordstrom Rack while I was shopping this week…read more I shopped for a while and found some winners. I went to wait in line to purchase the items and was hoping to find a different size in a pair of shoes I liked. The person ringing me up, Hugo, looked up the shoes and said they had my size available. He called for someone to go find them and said to wait at the register. He had already rang me up for the sweaters but hadn't charged me yet. I waited for about 5 minutes and then offered to pay for the sweaters so he could continue helping other customers (it was very busy and the line was long). I paid for my items and waited off to the side. I waited another 5 minutes or so and Hugo came over to let me know they couldn't find the size I was looking for even though it showed it was available in their system. I was bummed, but I understood and appreciated them taking the time to look. I told him I'd still be interested in purchasing the size I originally found. He told me I would need to wait in line again to make my purchase. I was very caught off guard. At that point I wasn't going to wait in the long line I had already waited in and waited off to the side thinking I was doing Hugo and the other customers a favor. Super disappointing and time wasted.

Summer Finds at Nordstrom Rack!One of my favorite stops for fashionable pieces and wonderful value…read more This location can be a bit hit or miss, but lately, I've been scoring some wonderful fashion finds perfect for summer. The staff here are always friendly and super helpful, making the shopping experience even better. I will be back for more summer essentials and hope they get wide range of summer shoe selections.

JCPenney

JCPenney

(64 reviews)

$$

We booked the extended pet photo session for the awkward photoshoot because December 2025 was our…read morefirst Christmas as husband and wife, and we wanted some kind of fun family photo with our dog. After seeing their work on Instagram, we had specific awkward poses in mind that we wanted to recreate. Some of the poses looked impossible, but the photographer made them happen and guided us through each one. The experience itself was fun and lighthearted, and they were very accommodating in helping us achieve the awkward look we wanted. The main reason I'm giving 4 stars instead of 5 is that for each pose, she only took one shot unless I specifically asked for one smiling and one without. This made me a little nervous, especially since we were posing with our dog, who moves a lot. In some of the more awkward positions, I honestly wasn't sure if we looked okay or if anyone came out blurry. It's hard to feel confident that one shot can guarantee a perfect result. Overall, the photos turned out nice. We paid about $200 and received around 25 digital photos (we chose the basic digital package with no prints). I do wish we received a few more photos, or that she took multiple shots of the same pose with different facial expressions to give us more variety. That said, it was still a fun experience and we now have some unique, awkward family photos with my husband and our dog. Highly recommend to do this once, especially if you like silly photos and when you can brings your pets. We definitely don't regret doing it and the final pictures did turn out well.

This review is specifically for the cosmetic section, JC Penney Beauty (formerly Sephora). I had an…read moreaccident not too long ago that left me with two pretty severe black eyes. I dared not venture outside my home as it was so unsightly except for a family camping trip. I had a meeting this evening where I'd be meeting new people. On a whim I stopped by the cosmetics department and asked if they knew how to make my black eyes less noticeable. Both Nicole & Natalia immediately said for me to take a seat. Natalia, a young enchanting woman was incredibly understanding & went to work on me. What a delightful person she was. Natalia did an excellent job and then Nicole (who I have received excellent service from in the past) made a few suggestions to compliment what Natalia had done. The results were quite pleasing! And at no point was a suggestion made to purchase any products. I did end up buying two products that were used. I want to formally thank Natalia & Nicole for coming to my rescue

Macy's - deptstores - Updated May 2026

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